If possible, I would select zero as a rating number…read more Do not buy appliances from the Appliance Outlet Store located in Magnolia, TX. A Hotpoint 15.5 Cubic Foot Refrigerator displayed in the showroom area of the Appliance Outlet Store located at 32211 FM 2978 in Magnolia, TX 77354 was purchased on August 29, 2023. The unit we viewed was in pristine condition. The transaction was completed by Mike in the sales department. The unit was delivered the following week by a third-party delivery service contracted by Appliance Outlet. It was shrink wrapped upon arrival and was installed by the delivery personnel in a designated area of our garage between a wall and a shelving unit. Paperwork was signed and the delivery service departed. The front of the refrigerator was flawless, however, closer inspection revealed that there was severe damage to the upper, right-side corner and the upper right side of the freezer door and the lower right side front surface where the refrigerator door seals to the frame. The unit runs more than it should and consumes a lot of energy. Condensation forms inside the refrigerator section because the door will not seal properly. Mike, the salesperson, was contacted immediately. During our conversation, Mike mentioned that he did not recall any damage to the unit we were shown. Mike requested that we text pictures of the damaged areas for evaluation. Several days passed before a response was received by Mike, only to tell us that we needed to contact the customer service department because he was in sales and did not handle customer service or warranty issues. Four calls were placed with the customer service department before a response was finally received. Our request for a replacement unit or a refund was denied, and we have since been ghosted by Appliance Outlet. Two causes for the damage are possible: The first being we were shown the pristine refrigerator in the showroom and a damaged unit from the store warehouse was delivered instead (AKA bait and switch). Or the delivery service did not properly secure the refrigerator in the truck, and it fell over inside the truck while enroute causing severe damage. Neither the Appliance Outlet nor the delivery service will take responsibility or be accountable for the damaged unit.

We recently bought our Samsung Bespoke refrigerator here, and I would highly recommend this place!…read moreI had messaged Rusty to see if they had what we were looking for in stock, and they didn't that day, but two days later he reached out to me and let me know one had come in. We got an AMAZING price on it (I still can't believe it!), and it was delivered the next day! The delivery was also great. They guys moved our old fridge to the garage for us, and set this new one up quickly. It was a great experience all around!

I would definitely recommend Best Buy/Pacific Kitchen/Magnolia. We had a major appliance/home audio…read moreorder, and they provided excellent service. We had some installation issues, but they worked through them with us and resolved. I would especially recommend Klint Paschal.

Very happy with our experience! The staff were able to get my washing machine delivered ahead of…read moreschedule, the delivery team arrived closer to the beginning of the 2 hour window (which is always a bonus) and my old washing machine was removed and the new one set-up in about 30 minutes. Very positive experience overall - thank you!

Melanie was wonderful to work with from day one. She was friendly, patient, and incredibly helpful…read moreas I remodeled my master bathroom, updated my kitchen, and replaced the lighting throughout my home. She guided me through each decision, offering clear explanations and thoughtful advice so I could choose products that fit my needs and create the cohesive, updated look I wanted. Melanie was quick to answer questions and always made me feel supported as I sorted through the many options. I'm thrilled with how everything turned out and will absolutely reach out to her again for any future home projects.

Lorena Guerrero was wonderful to work with. She spent so much time finding just the right pieces to…read moreput together a perfect project. Her response time was amazing and she remained sensitive to my budget throughout. It was a pleasure to work with her and with Ferguson Home.

I called Appliances 4 Less with a last minute request. Tom looked into it, figured out a way to…read moresolve the problem, and handled it promptly. Solid team!

The owners are incredibly kind and helpful. We picked a high-end washer and had it delivered within…read morethe hour! Great service, great people!

Great support after the sale ! Salesman Charles is the main…read morereason we keep coming back. Tri Supply- if your reading this GIVE Charles are raise!

Bought a display fan a month ago. Was told they would take down and make ready along with ordering…read moredown rod. Then was informed remote missing and they would order remote. Was notified everything was ready and went to pick up three days later. Notified store I was coming to pick up and Upon arrival, The fan was still mounted in showroom. Sat for an hour to take delivery and when home noticed fan had black hand grease marks all over blades and electrician found that mounting pin was missing. Called store and nothing!! Dealing with this store is a complete nightmare! Customer service is horrible!!!

I would like to thank your employee Kasim for the excellent service…read more He was friendly, cheerful, and even joked with us, which really helped smooth out our previous negative experience. Kasim listened carefully, gave us helpful product recommendations, and made the whole visit comfortable and pleasant. He is a true professional and clearly a person with a big heart. Please consider recognizing him -- even a good cup of coffee would be well deserved. Employees like Kasim are the reason customers want to keep coming back to Home Depot.

I usually don't shop at Home Depot since I frequent Lowe's more, but since HD is closer on 1488, I…read morehave been visiting this location. The customer service is a hit or miss here. Majority of the time when I come here, I am searching high and low to find something. No employees in sight. They almost remind me of Walmart. However, I came in the other night to stock up on my cleaning supplies. HD didn't have all that Lowe's has and I started to leave, but I stayed. It was frustrating to see that all the cleaning supplies aren't in the same area. At Lowe's, all cleaning supplies is on the same bay. I couldn't find the drain cleaner or the recycling bags. I asked an employee who was standing talking with his coworkers in the paint aisle for the blue recycling bags. I wasn't sure who covered the cleaning supplies aisle. He said that they didn't have them only the brown paper bags. He told me that I have to get the drain cleaner from plumbing aisle and suggested that I get the black bottle one. I went to the plumbing aisle and saw plenty of black colored bottles of drain cleaner, so his suggestion was too ambiguous and I ended up getting the lemon scent pods at which I came in for. I usually by the brand from Target, but was already at HD. When I got to the self checkout line. Employee, Brandon gladly assisted me by ringing up my items for me and asked if I had found everything. I told him no. I told him that his coworker told me that HD doesn't carry the blue recycling bags in inventory. I told him that I would check at Lowe's at a later date (though, I needed the bags now as my recyclables were pilling up) Brandon told me that he could search for the bags at Lowe's and HD. After searching on his handheld, he mentioned that HD does indeed carry them. He showed the product to me on his device. He offered to show them to me by escorting me to the location in store. I paid for my other items and agreed. He walked me over to the aisle and bay at which Huffy Multipurpose blue bags with the red string were. They were exact bags that my townhome community carries and uses for recycling. I was very happy that he went the extra mile for me. He left his self checkout line post to walk me over there. I thanked him for his efforts. He replied, he will do anything for customer satisfaction. I love that! I used to work retail and had the same values in mind. I just wish his other coworkers that I came in contact with was the same, but they weren't. I will continue to visit this location out of proximity, but next time I'll go to Lowe's for my cleaning supplies.

50.00 for dryer belt. I'll pay more for convenience; but this was just ridiculous. I sent my son to…read moreget it. Save yourself the trip.

I recently purchased a Bosch dishwasher from Worthley's. Don was very customer focused and not…read morepushy. I knew the model I wanted and he did not try to upsell me on a more expensive one. I also viewed other appliances for future replacement. Don spent lots of time with me sharing his knowledge and answering all my questions. The dishwasher had to be ordered and expected delivery was approximately 4 weeks. I was pleasantly surprised when it arrived in less than 2 weeks! Installation was a few days later and went very smooth. I had a 10-2 time frame and Nathan and his helper arrived 11:45 a.m. and finished in less than 30 minutes. They were very courteous and careful not to bump the door way bringing in the new dishwasher and removing the old one. I noticed Nathan was meticulous in his installation ensuring everything was done just right. No more big box stores for me! I will definitely be a Worthy's return customer when other appliances need replacing.

The service was great however they told me they were gonna deliver the refrigerator this evening so…read morewe had canceled our Friday night plans waiting on the refrigerator till 11 PM and it was a no-show with no phone call as to why they were not coming

connor was awesome! never tried to up sell me. stayed a few minutes past closing time on a friday…read morenight while i called the other half to discuss which refrigerator to buy and checked consumer reports. when it comes time to buy another appliance, i'll certainly be paying this store another visit.