Buyer Beware…read more Built-in Appliance Owner Rob Johnson Just the Facts: Bought a Kitchen Aid Dishwasher and a Speed Queen Front Loader Washing Machine approx. $3,600. Had a friend pick up the Dishwasher that day and was told delivery of the SQ would happen in a few days. Got a message saying delivery would take place the following Monday, one week later. Delivery day: old machine was taken out, SQ put in and installer told me all was ok but, a little issue. No hot water. Maybe a solinode issue but, owner would send someone to fix. I told installer that I wanted a switch out for new working machine that I had paid for. I could wait until new one came. He said probably not an issue and to just call the owner. He then left with my machine. Here are the quotes to both my husband and I during conversations with Mr. Johnson to resolve the delivery of a broken machine by redelivering a functioning new machine. "it's not broken, it just doesn't get hot water." "90% of the people don't use hot water." "These machines come from a factory in Wisconsin. They don't test them before they ship them. They don't have time for that." "This is like a 1 in a thousand problem. It just happened to you." "Me: if you put that machine on your showroom floor with a sign on it that said "this machine doesn't get hot water" would anyone buy it? Him: IDK "I don't have any in stock" "This is a warranty issue, that's what warranties are for" "To get a new one in stock, I'd have to call the rep and buy one" It is getting increasingly difficult to support small business, this one in particular, American Veteran advertised, with this level of customer service. End result, though the owner set up service for the machine.I found out from the repair company that diagnostics were set up to happen a day after I was told to wait for service. Mid day, I called Mr. Johnson to determine when in 24 hrs service was to happen. He said, "IDK when they are coming customer service is poor these days." (You can't make this stuff up) I asked for the repair company's name and their phone number, it took some work but, I was then given the information. This is when I found out that the original appointment was made for the following day even though I was told to wait for service a day before the appointment was made for. Though the machine is now fixed and the other is functioning, We will never support Built-In Appliance in Kingwood again and would encourage all to do own due diligence regarding this business.

Rob at Built-In Appliance is our go-to guy when it comes to replacing appliances in our Kingwood…read morehome. He is very knowledgeable and only carries quality appliances at reasonable prices. A local, family run business~ Rob offers friendly, quick & efficient, service. You should check them out the next time you're in the market to replace or upgrade your appliances.

Great personal service. Delivery was done in a timely fashion and complete. Very informative staffread more

I purchased a new Halo prime 1500 pellet Grill from the BBQ Grill People store on 1488 in Magnolia…read moreTX on 6th of Dec. 2 days later they deliver a floor model grill not a new grill in a box. 4 days later the grill failed to ignite. They sent someone out to look at it to confirm the brand new grill doesn't work. Long story short they get the grills through a distributor not directly from Halo. After being tricked on the floor model and how the person manhandled the grill inspecting it I want them to refund me or give me a new grill. So far they are pointing fingers at Halo and Halo is pointing fingers at them and I am stuck with an non working grill. Don't buy from them! Stay away

I can't recommend Wilson's Appliances in Conroe enough! We have purchased so many things from them…read moreover the years, and they are always my first choice when we need a new appliance. And now they're so close to my house in Willis! We've bought our king-size mattress, our Speed Queen washer and dryer, a freezer, and multiple refrigerators from Wilson's. I'm actually on my second refrigerator from them now, and I absolutely LOVE it! It's probably my favorite refrigerator I've ever owned, and I would recommend it in a heartbeat. One thing I really appreciate about Wilson's is how much time they take to actually listen to what you want--even the little "silly" requests that might not seem important to someone else. When I was looking for a refrigerator, one of my very specific requests was that I wanted to be able to open just ONE door and still reach the crisper drawer. I didn't want to have to open both French doors every time I needed something out of it. They listened, understood exactly what I meant, and helped me find one that worked exactly the way I wanted. It was the same when I was choosing our Speed Queen washer. I had questions about getting a washing machine with an agitator versus one without, and instead of just telling me which one to buy, they walked me through the pros and cons of each so I could decide what was actually best for our family. They really take the time to help you find what you want while also making sure you're getting something that is good quality and built to last. That kind of personal service is exactly why we've gone back to Wilson's again and again over the years. If you're looking for a locally owned appliance store in Conroe, TX for a refrigerator, washer and dryer, freezer, mattress, or other home appliances, I highly recommend Wilson's Appliances. I'm so excited to see them open their new Conroe location and could not recommend them more!

I can't recommend Wilson's Appliances in Conroe enough! We have purchased so many things from them…read moreover the years, and they are always my first choice when we need a new appliance. And now they're so close to my house in Willis! We've bought our king-size mattress, our Speed Queen washer and dryer, a freezer, and multiple refrigerators from Wilson's. I'm actually on my second refrigerator from them now, and I absolutely LOVE it! It's probably my favorite refrigerator I've ever owned, and I would recommend it in a heartbeat. One thing I really appreciate about Wilson's is how much time they take to actually listen to what you want, even the little "silly" requests that might not seem important to someone else. When I was looking for a refrigerator, one of my very specific requests was that I wanted to be able to open just ONE door and still reach the crisper drawer. I didn't want to have to open both French doors every time I needed something out of it. They listened, understood exactly what I meant, and helped me find one that worked exactly the way I wanted. It was the same when I was choosing our Speed Queen washer. I had questions about getting a washing machine with an agitator versus one without, and instead of just telling me which one to buy, they walked me through the pros and cons of each so I could decide what was actually best for our family. They really take the time to help you find what you want while also making sure you're getting something that is good quality and built to last. That kind of personal service is exactly why we've gone back to Wilson's again and again over the years, and they always meet or beat other prices! If you're looking for a locally owned appliance store in Conroe, TX for a refrigerator, washer and dryer, freezer, mattress, or other home appliances, I highly recommend Wilson's Appliances. I'm so excited to see them open their new Conroe location and could not recommend them more!

Very timely service. Lamps were fixed promptly at a very reasonable price. Would highly recommend…read morethis shop

The folks here are plenty friendly. I've been told that they do excellent repair work. They…read morejust don't have a great deal of inventory compared to other Houston lighting stores. They really lack on the big stuff for formals or foyers. Still really nice people though.

Their customer service is fantastic. I have bought several different types of machines there and…read morealways have the answers for any questions that I need help with. The fabrics are wonderful

I went there looking for fabric to work on a quilt and ended up buying a Brother Innovis with the…read more6x9 stitching area to replace the 15 year old Brother 770 i have had since it was new. I bought it on Amszon and had to teach myself how to use it. K no if i had it to do over again- i would buy from a local dealer so they could teach me how to use it. It took a lot of trial anf error before i figured it out. So this time I i learned my lesson and bought from a local dealer. Marsha saw my interest in the Brother innoviis 1700 E embroidery machine ( the big brother tonthe one i have now) and talked me into going ahead and getting it. It didn't take much talking , i had my eye on one on Amazon- where i bought my 770.. She discussed the advantages of buying from them- they are a dealer and can service the machine if i had any problems with it. Since i have divorced my mechanical husband who had kept the 770 serviced and running, it seemed the prudent thing to do. I can do the basic service myself ( after watching it done all these years) but if something actually broke- i would not be able to fix it and by buying it there- they will service it yearly at a good rate. I became the lady who did all the Tshirts for the vacation bible school for years and i made shirts for family reunions and vacations . I kept my 4 daughters in decorated shirts and they had monograms on everything they owned for years . I still get great pleasure out of monogramming things cfor them -and the grandchildren. I did all that on the 5x7 work area of the 770p machine. Brothers are usually work horses and my 770 truly was. It has gone through the 4 daughters, 8 grandchildren - who are getting old enough to have an opinion about what they want- and it is still going strong. I look forward to using the Innovis 1700 E and being able to do the things the preteens snd teenagers want these days. It has a bigger stitching area and that lets me do more complex designs. The grands have been asking about bigger designs, and now i can do them. They grew up with Grammy making stuff they wanted in a few days, so hopefully they will not outgrow the want for me to make things for them. But there is always church groups and family vacations that i can still do. I used to make everyone who went with us on vacation ( there were usually a few extra kids tagging along) tshirts in the bright colors that are at Walmart and at Joann's ( may she rest inn peace) so we could find the kids on the beach or at the theme parks or shopping centers easily. A traffic cone ornge or hot pink gang of teenage girls or littles under 6 are easy to keep up with that way. My husband had seizures and he would wander off after some of them. I made his service dog a shirt too. It is easy to find him when i would ask the store people if they saw a man and a service dog come through that had on bright punk ( or orange or red or yellow) tshirts on. They stood out and i could count kids or grandkids down the beach.so it became s family tradition. We never lost a kid that we couldn't find by asking one or two people if they had seen them go by. As teenagers-they fussed about wearing them. But as parents , they loved that I still did them. Some years i had doecial patterns digitized and some years they were stock patterns that i just added names snd the year onto. They have collections of t shirts from the years and then i got to make tshirt quilts for them , so they still love the memories. One of the girls went on band trips every summer and then got a job organizing band trips. Her T-shirt quilt went with her and was loved to shreads (literally), She never lost it and the quilt reminded her of her family at home - so she took us with her for all those over night bus rides ! .if you haven't tried the embroidery machines, the Brother 770 id a great place to start and make memories for your family or others that you want to treat. The sewing warehouse has a great installment plan that doesn't charge me interest - if you pay it off in a year. That was the final decider for me. The no interest, free classes and the service department were the reason i got my upgrade from them and not another Amazon purchase. If you have been thinking about starting embroidery for your family- they are a great place to start. You can make memories for your families that they will use for years. And you will be less likely to loose a family member if you have a custom shirt that stands out. I

Great selection and good customer service! Always good prices and a very good selection!read more

Went to Acceptance Appliances on December 23 to look at GE French door fridge. Cam asked if we…read moreneeded any help and when I asked question about the profile I was looking at, he was most helpful, answered all our questions and we wound up buying one. Cam was very personable and this is a great place to buy appliances (my daughter has bought a few from them and has not be disappointed). Fair prices (better than Lowe's or Home Depot for a better fridge), prompt delivery and install and haul off old one - and at a very reasonable rate. John Masters who delivered and did our install was also on time and kept me informed on his arrival time. Nice guy, did a great install, very careful, explained stuff about the fridge to my hubs before he left. Seamless transaction from beginning to end. Kathi Palacios

Outstanding service!! They had made a mistake on my order and were prompt to make it right. I would…read moredefinitely do business with them again!

I made a purchase of around $140...order included dead bolt locks and exterior door knobs with…read morelocks...Well some of the door knob locks had to be installed upside down, because how my door opens. In order to fix this you have to take the knob apart. I was not counting on that procedure, never did it before and I had to complete my job quickly. Well I called Door Locks Direct and they were not very helpful.They told me to call a locksmith. Why did they not mention this when I placed my order. They are the experts and they should have asked me how my doors open , left or right side opening. So beware and ask questions when ordering. They did NOT.

Best vacuum repair place. Took my cordless Dyson in and now it works better than it did when it was…read morenew. Very impressed.

Wow, what excellent customer service!! Marcell, fixed my Air Fryer quickly and fairly. If you have…read morea small appliance that you don't want to replace. Let him take a look at it to see if he can fix it. You won't be sorry.