I went there looking for fabric to work on a quilt and ended up buying a Brother Innovis with the 6x9 stitching area to replace the 15 year old Brother 770 i have had since it was new. I bought it on Amszon and had to teach myself how to use it. K no if i had it to do over again- i would buy from a local dealer so they could teach me how to use it. It took a lot of trial anf error before i figured it out. So this time I i learned my lesson and bought from a local dealer. Marsha saw my interest in the Brother innoviis 1700 E embroidery machine ( the big brother tonthe one i have now) and talked me into going ahead and getting it. It didn't take much talking , i had my eye on one on Amazon- where i bought my 770.. She discussed the advantages of buying from them- they are a dealer and can service the machine if i had any problems with it. Since i have divorced my mechanical husband who had kept the 770 serviced and running, it seemed the prudent thing to do. I can do the basic service myself ( after watching it done all these years) but if something actually broke- i would not be able to fix it and by buying it there- they will service it yearly at a good rate. I became the lady who did all the Tshirts for the vacation bible school for years and i made shirts for family reunions and vacations . I kept my 4 daughters in decorated shirts and they had monograms on everything they owned for years . I still get great pleasure out of monogramming things cfor them -and the grandchildren. I did all that on the 5x7 work area of the 770p machine. Brothers are usually work horses and my 770 truly was. It has gone through the 4 daughters, 8 grandchildren - who are getting old enough to have an opinion about what they want- and it is still going strong. I look forward to using the Innovis 1700 E and being able to do the things the preteens snd teenagers want these days. It has a bigger stitching area and that lets me do more complex designs. The grands have been asking about bigger designs, and now i can do them. They grew up with Grammy making stuff they wanted in a few days, so hopefully they will not outgrow the want for me to make things for them. But there is always church groups and family vacations that i can still do. I used to make everyone who went with us on vacation ( there were usually a few extra kids tagging along) tshirts in the bright colors that are at Walmart and at Joann's ( may she rest inn peace) so we could find the kids on the beach or at the theme parks or shopping centers easily. A traffic cone ornge or hot pink gang of teenage girls or littles under 6 are easy to keep up with that way. My husband had seizures and he would wander off after some of them. I made his service dog a shirt too. It is easy to find him when i would ask the store people if they saw a man and a service dog come through that had on bright punk ( or orange or red or yellow) tshirts on. They stood out and i could count kids or grandkids down the beach.so it became s family tradition. We never lost a kid that we couldn't find by asking one or two people if they had seen them go by. As teenagers-they fussed about wearing them. But as parents , they loved that I still did them. Some years i had doecial patterns digitized and some years they were stock patterns that i just added names snd the year onto. They have collections of t shirts from the years and then i got to make tshirt quilts for them , so they still love the memories. One of the girls went on band trips every summer and then got a job organizing band trips. Her T-shirt quilt went with her and was loved to shreads (literally), She never lost it and the quilt reminded her of her family at home - so she took us with her for all those over night bus rides ! .if you haven't tried the embroidery machines, the Brother 770 id a great place to start and make memories for your family or others that you want to treat. The sewing warehouse has a great installment plan that doesn't charge me interest - if you pay it off in a year. That was the final decider for me. The no interest, free classes and the service department were the reason i got my upgrade from them and not another Amazon purchase. If you have been thinking about starting embroidery for your family- they are a great place to start. You can make memories for your families that they will use for years. And you will be less likely to loose a family member if you have a custom shirt that stands out. I read more

Their customer service is fantastic. I have bought several different types of machines there and always have the answers for any questions that I need help with. The fabrics are wonderful read more

New to Texas and needed to get Bernina sewing machine repaired and serviced. We walked in and were greeted kindly by a couple of the employees in the store at the time. They were helping other customers so we waited a few minutes. When we checked in we explained what needed to be done, suggesting what repairs needed to happen. The young lady checking us in wanted to do a test sew in order to properly diagnose the issue. When the young lady had a hard time figuring out how to string it and sew with it, we should have walked out with our machine. We saw they had no Bernina machines or accessories, and that should have been our second warning to walk out (or maybe the first sign). We were told it was going to be 3 weeks before the technician could even look at the machine. We have numerous machines and know this is not an unreasonable time for repairs. 3 weeks later, we received a call from the tech who said they did not work on Berninas and he was unsure how to replace a part and when told there was a missing spring, he said there was not supposed to be a spring. We knew he had no idea what he was doing (on this machine) and we needed to pick up the machine. We called back and said we were coming to pick up the machine. The manager told us on the phone they would not charge anything more than the initial $88 inspection fee, even though the tech cleaned the machine. We arrived to pick up the machine and they tried to charge us for the service and the cleaning. We told them we spoke to a manager who waved any further fees. Once both hands were on the same page, we walked out with the machine with no further payment. They have many other brands, but do not take your Bernina line of products. I would have given 1 star if it wasn't for the manager waving the additional charges. We took the machine to another shop in Huntsville that only handles Berninas. read more

I went in looking for a more modern sewing machine and left with a beautiful janome and a lot of confidence and support. The customer service was amazing. Thank you! read more

On 10/16/2025, I had an am experience purchasing my Continental M8 sewing machine from Sewing and Vacuum Warehouse in Cypress! I love my new machine. read more

BUYER BEWARE: They have a NO RETURN (including NO CREDIT/NO REFUND/NO STORE CREDIT) on parts. Even when returned in same condition - never opened and never used - they would not honor a return/credit/store credit/refund. read more

***Update*** After the 7 week mark came and I still hadn't heard anything, I had enough. I called and said I'm picking up my machine. There was NO PROGRESS made on my machine. NONE! In 7 weeks! I went to Eastex Sewing Machine Co down on 1960. Instead of 3 week time estimate (which this place clearly did not meet), I got the call within 48 hours that my machine was ready for pickup. 48 hours for the job to be completely done.... Versus 7 weeks for absolutely nothing..... On top of all that, it cost $50 for the cleaning & repair, versus the $150+ that this place quoted me. Eastex is also an authorized Babylock dealer. GO TO EASTEX SEWING MACHINE CO! The service at at this company is more EXPENSIVE, SLOWER, and UNRELIABLE. Plus, they are not authorized Babylock dealers so I don't know that I should have trusted them to begin with. Most of the reviews on this page are from SALES and not repairs. Any shop can sell, but not all can keep their promises and provide good service. Eastex Sewing Machine Co has the sweetest employees, the quickest service, an affordable price, and best of all they keep their promises and exceed expectations. In contrast, I vehemently oppose this business and will make a point to advise my fellow sewers to steer clear. ***** I hate leaving negative reviews, and I fully intend to amend this review if the issue is resolved. I gave them my overlock machine for a repair and was told it takes 3 weeks. This is the typical timeline I've seen servicing my machines in the past. We're about to go on 5 weeks now, and I was told that my machine "has two other machines ahead of it" and they have no idea when it will be done. Uhhhh.... I try to be patient and understanding, but the stakes are just too high in this situation. I'm not a hobby sewer, I use my machine for my work, so going 3 weeks without it means not being able to work, and thus forgoing the income it produces. I put my trust in this company and I regret it! I'm considering picking up my machine and taking it somewhere else, but if I'm unable to then I will update this review appropriately with whatever happens. read more

I am surprised that this place didn't have more positive reviews. I went there two times before I bought my very first sewing machine. The lady who helped me is Janice. I got a lot of great knowledge from her. While I was there, customers comes in all the time. They have a wide selection of sewing machines, accessories and most things you will need. I would say do your homework before you come in to buy, it will also saves a lot of energy and time! Because sometimes they can be pretty busy. read more

I bought my new sewing machine at this location and was very pleased with the service and knowledge shown by the employees (especially Janice). They answered all my questions and I left there with the machine that best fit all my needs. This was my second purchase from them and I know it won't be the last. I would definitely recommend this store to my friends. read more

Took my vacuum in, thinking the cord needed to be replaced. Super friendly guy there told me it would be more to repair than the vacuum costs to buy new. Always nice when a business tells you the truth, even if it means they lose out on your $ read more

I bought a real nice sewing machine from this place about 2 years ago. Now every time I go in there to get material, or needles, or stuff, the sales guy James practically runs me down trying to sell me another machine. I've said no a dozen times. Once time he followed me out the door and into the parking lot with his pushy obnoxious sales pitch. Happened again today. He is like a fly at a picnic. He just wont go away. I am gonna start shopping at Amazon. read more

The service at this business is terrible. I waited for 15 minutes for someone to greet me; there was only one other customer waiting. When I was asked what I needed (maintenance on the sewing machine I had purchased there) I was handed off to another staff person. This person was sitting nearby helping another person but she never looked at me, spoke to me, indicated I was there. She should have acknowledged me and told me that she would get to me as soon as she could. Nothing. I left after 35 minutes. Not going back read more

I had a great experience when I bought my Janome MC14000 from manager Tammy, who was very helpful. James was very helpful too. They answered my questions and I feel good about my purchase. They also have fabric, thread, all kinds of notions, and embroidery stabilizer and thread, and more. I'm very happy so far with my purchase. read more

Do not take your vacuum here. James, the vacuum technician is beyond rude and believes that it's okay to belittle woman, such as myself. First, my vacuum had a broken piece I took it and he said he would fix it when I got it serviced, after a week I went to pick it back up from paying $100 for a service I got home (far from the store) and the piece was still broken. After I called he said bring it back and he will order a new part. I had to argue that I'd been without a vacuum for a week and that he could give me the part of the floor model and order a new part for the floor model so I could take my vacuum home that day. He told me I needed a new plate for my head of my vacuum so I purchased that and now it scratches the floor like crazy (my $2000) vacuum is working worse after he serviced it. Also, I took my moms vacuum here to get fixed and he put the wrong size bag in it so it was filthy and needed to be re done. I called and said I'll bring her vacuum back and he said he would redo it. When I got there he scolded me for waiting a month to bring the vacuum back and talked to me poorly in front of other customers. Had I not already paid I would have left and gone to another location. I will be going to the Houston location from now on as they apologized for what was going on with the Conroe location. I'm no feminist or anything like that, however I don't think it's okay to talk to women like they're stupid. read more

Avoid this place at all costs. I spent $190 to have them do routine maintenance and cleaning on my machine. THE DAY AFTER, the machine would not work. I called them. The lady told me on the phone to bring it back so that they could show me what I was doing wrong - refused to even consider the idea that they had done something wrong. This return visit made it clear to me that the only thing they were interested in was selling me a new machine. Since they had possession of it, I've had to take it apart myself about 8 times to fix all the things they broke. And you should see the PILE of dust and lint that came out of the bobbin casing THE DAY AFTER I brought it home. The bobbin casing was so dirty that the thread cutter would not function. The warning that my bobbin is almost empty no longer works. My bobbin winder no longer works. The list is endless. Please don't be suckered by them. They are con artists. read more

I went to buy an embroidery machine and they were very knowledgeable on all the machines in their store and extremely helpful. After I brought my machine home I started having some problems with what I was embroidering and they had me come in and explained everything to me! read more