It's the only place I want to stay when I visit my son at school. Great service, clean, friendly…read morepeople. Love it.

The jetted tub didn't have power to the jets, very weak, so it was like a bath and they did…read moreconstruction right next door on our honeymoon morning at 10am. Price is too hiked for what you get. Also have to use valet parking and it is not included in the price.

The name of the nurse is SONJA - do not EVER stay there if she is your nurse. Here with my friend…read morefor a check on her lungs since she had been feeling some pain there. We've been here about 5 hours now, there's no food or water for them to provide, and my friend is about to passout as she's gotten progressively worse while being here. This feels extremely counterintuitive to what an emergency care is supposed to feel like. I expressed this concern to Sonja while adding that this was "not her fault" and in response she bent down right in front of me, took off her mask which is extremely unprofessional in a medical setting, and argued with me like a child. I told her behavior felt condescending, and like a CHILD would, she responded "YOU'RE being condescending!!!". Felt like i was in a preschool instead of a hospital. I understand the chaos of healthcare but hardly anyone is even giving her any attention or acknowledging her declining health, and no one can even give us a eta or anything of the sort. We've talked to multiple doctors now, the rest have been understanding however Sonja was INCREDIBLY rude. As a doctor I would've hoped that she understands anxiety and frustration from patients, but there was no understanding or validation of our worries or anything of the sort. Horrible experience here, do not come and DEFINITELY do not stay if Sonja is your nurse. I cannot express my disdain and anger towards this facility, specifically her. I feel kinda bad for her tho, life must suck in order to talk this way to someone clearly at least 25 years younger than you.

watch out your boyfriend/husband may get flirted with by the nurses by openly grabbing him in…read moreinappropriate places when it wasn't necessary she knew that he was with someone but still openly flirted while I was in the room

This is a very unique hotel in a great location. The check in staff were very nice. They offer…read moreyou free snacks and beverages. It's a nice extra. The bar in the lobby is very fun and was busy on a Friday. The halls are covered in unique art. It's fun to see it all . The room was modern and designed well. It had a mini refrigerator and a keurig machine. The bottled water in the room was cool, milk jugs they sealed. They also had a cooler with bags of ice and water bottle fillers by the elevator, a nice touch. On the top floor is a Mexican restaurant. Husband got food to bring back to room and it was all excellent, especially the guacamole. I'd love to have stayed longer and got to experience the perfect location and more amenities. I'll stay here next time I visit Eugene.

Great service, rooms and staff. Location a little rough though…read more Went with a group to Portland and the others had questions on charges on their bills. However, they were quickly removed

Last weekend, we were at the end of a long line checking in. Aaron was working the front desk. It…read morewas obvious Aaron had it together. Friendly, efficient, focused on his job. One of the people in our group commented, " this is the type of individual you want to run your company " Larry Mott, Fountain Hills, AZ

I have stayed at this Best Western Plus multiple times; however, over the past few months, I have…read moreexperienced several issues and been disappointed with the service. Unfortunately, my experience this evening was particularly unsatisfactory. I extended my stay by an additional day and went out this morning at 8:00 AM. I left a sign on the door requesting housekeeping services, such as fresh towels, bed making, and trash removal. I returned intermittently throughout the day from visiting a family member at the hospital, but these requests had not been fulfilled. At approximately 5:30 PM, I returned to my room expecting the services to be completed, but they had not been. I contacted the front desk, where I was informed that the housekeeping staff had finished for the day. I also inquired about the signs I had left, which were printed in English--however, I was told that the house keeping is only Spanish. As I understand, staff members should be trained to recognize and understand these signs regardless of language, to ensure guest requests are properly handled. When I discussed this with the front desk, they mentioned that the only assistance they could provide was towels, which would require me to leave the room and obtain them myself, as no housekeeping was available. I then carefully placed the trash in the designated cleaning areas which was still open and decided to depart for the evening. The front desk stated they could provide me with an email address for customer service to file a formal complaint and mentioned that they could inform a supervisor, but there was no guarantee of resolution. I intend to submit a formal complaint regarding the language barrier and the lack of understanding of housekeeping signage. I believe it is important that staff are properly trained so they can address guest requests effectively. Additionally, Saturday morning was also frustrating. The breakfast service did not open until shortly after the scheduled time, and the attendant managing the breakfast buffet was quite unpleasant, displaying aggressive behavior such as pushing chairs as if she was truly pussed off and without regard for the setup. The breakfast offerings were incomplete at the opening, with no bread, carbs, or pancake batter available, which was disappointing. On a positive note, I appreciated that the laundry facilities included at least one washer and dryer, which were affordable and in good working condition. The availability of laundry detergent at the front desk was also convenient. However, the coffee machines--offering mochas, espressos, and lattes--have been broken since our arrival, possibly even before, and it does not appear there are plans to repair them before the weekend. Overall, I am disappointed with this renovated property. It does not seem to meet the standards expected of a Best Western Plus hotel. As a member at the Diamond or Gold level, I believe all guests should receive consistent and quality service, and I am concerned that this has not been the case during my stay.

Great stay. The room was clean, quiet and comfortable. The location is convenient for shopping,…read morePres Trail and an easy drive to UO. The staff was friendly and helpful as well. As a Hyatt Globalist, this is one of the best Hyatt Places I've stayed at in a long while.

On April 10, our company (5 of us) stopped here in Eugene during a road trip to the Wooden Shoe…read moreTulip Farm and picked this Hyatt expecting the usual reliable quality. Check-in was smooth, and the staff member who greeted us was genuinely pleasant and cool, giving us some extra water and few green bags of goodies (returned the next day), promising to wave the parking fee. That's where the positives ended. After a long drive, we dropped our bags in da rooms and went out for a dinner without inspecting our rooms a bit closely. When we returned later that night and checked the beds with a UV light, we were shocked to find stains on both beds. It was darn disturbing (photos attached)! We went down to the front desk to report it. The night staff told us there was no one available to change the linens and no other rooms available to change at full occupancy. Instead, we were handed a set of sheets and sent back to deal with it ourselves. After 10 PM, exhausted, we had no real choice but to accept it. In the morning, we raised the issue again with the new front desk rep. The replacement sheets were not much better, and despite our complaint, the response was limited to verbal apologies only. We were still charged full price for the night, plus a $20 parking fee for overfilled parking lot that's essentially had open access from the street. This is not the level of cleanliness or service expected from a Hyatt. Do your due diligence and do not assume standards are being met. Check your room carefully before settling in. Breakfast on the other hand was great! Variety of eggs, milks and healthy choices beat other Hyatt locations we stated at the next day in Portland. Loved it, and that what basically got the stars.

We arrived late afternoon, hot and tired after a long motorcycle ride through the mountains on…read moreforest roads. We were greeted by a friendly interested host who, seeing how hot and tired we were, promptly offered us a beverage. Beer on tap! The best Japanese lager and a glass of white wine was just what we craved. We humped our gear up a short flight of stairs to a room around the corner on the second floor. Beautiful! Clean! Comfortable king bed. Quality engineered hardwood floors, no plastic here. Wood ceilings and pine open closet neatly organized with plush white towels. Thoughtfully appointed room in modern colors that complimented the wood and white linens. All of it, ample space, color coordination (even the old style phone matched the fridge and microwave). But the bathroom was amazing. Beautiful tile work, walls and floor. The plumbing fixtures look like "steam pump" style in brass. Nothing was missed here. Everything matches. Clearly the owner takes great pride in this motel and has gone above and beyond to make their guest's stay remarkable and memorable. Needless to say, we are impressed and so pleased to find this gem. We highly recommend the Timbers Motel. We will return.

I could not be more impressed with this charming little place. Stayed here one night while moving…read moremy daughter up for school. Staff is amazing - warm, thoughtful, attentive. Room was not only nice and clean, but thoughtfully decorated and warm. Then when we were about to check out we went to breakfast. This hotel breakfast definitely went the extra mile. It had anything you could want - waffle maker, freshly sliced bread, eggs, cereal... And in a lovely atmosphere - the lobby is just as cozy and thoughtfully decorated as the rooms are. Gentle music playing, a nice outdoor patio if that's your preference. We've got a busy day ahead of us and this place gave us a perfect beginning to it. Thank you and we'll be back for sure!

Perfect! Even if I did not have business in Eugene - I would come to The Campbell House Inn to…read morerelax and enjoy the calm atmosphere and lovely grounds. I booked one of the smaller rooms and it was delightful . . . well-appointed and had a nice view of the gardens. The staff was very accommodating. Breakfast was served early and quite plentiful. Campbell House is a peaceful haven . . . great choice over any local hotel.

Last minute whim to stay here in Eugene on our way to visit Ashland. While the grounds are pretty…read morethis place looks nothing like the photos. This place overall is super outdated, smelled bad, none of interior looked well maintained and wasn't clean. The dark carpet was gross, sheets and pillows were cheap and poor quality, didn't even want to sleep in the bed. While my husband enjoyed the pumpkin scone for breakfast the quality of the food was sub par and the fruit and potatoes I had made my stomach super upset. The only things good about this place was the property grounds and customer service. Avery working the front desk is super sweet, accommodating and helpful. I would not recommend this place.

The staff was very very pleasant- and kindly kept a package for me without incident. A well-lit…read moreparking lot, a nice lobby to sit and finish reports in... comfy bed, good shower, hmmm... housekeeping came every day and replenished towels and makeup remover, took out the trash... new washer and dryer on the second floor... I ain't got nuttin' to complain about kids!

Third time to stay here in about six weeks ... always a nice stay. Bright rooms, spacious,…read morecomfortable beds. It will be our Eugene/Springfield go-to long term.

The check-in was quick and friendly. The rooms were clean, the bathroom felt spacious, and the…read moreshower had solid water pressure. The bed was comfortable for a good night's sleep and I love the black out shades along small work station I loved the complimentary breakfast--eggs, sausage, pancakes, and oatmeal. The vibe in the hotel was relaxed, and I ended up extending my stay by two days. I'll definitely be back. Great value for what you get.

About 10 years ago, we used to live in Eugene. My wife has family that lives in the area and we…read morecome to visit on a regular basis. Usually, we stay with family. This time we decided to stay in a local hotel. We typically try to stay with the Hilton brand and chose to stay in this Tru location which is convenient to both Interstate 5 and stops in Eugene or Springfield. It is also convenient for those in town for campus related events at the U of O. We booked our stay online and as usual, checked in via the Hilton app. When we arrived, we decided to get keys from the front desk, primarily because our past experiences with using the digital keys to unlock doors has been a miss roughly 10 to 20% of the time. The entry, lobby and outside appears to be well taken care of. We stayed here for a total of five nights. Our experience was quiet, clean and comfortable, everything we look for in a hotel.

The only words to describe the Yurt rental is "magical". Okay, I could probably come up with more…read morelike "amazing" or "private oasis" but you get the point. I am on a 5 week road trip/camping trip with my kids and we have been camping all over the PNW and CA. This has been my favorite stop of the trip and had I known it was going to be this magical, I would've booked a week instead of 3 days. The check in process was amazing. They give you the code and you go to your Yurt which is away from everyone else at the campground. You have your own little dock, backyard, outdoor cooking area, sunroom with a shower, and the Yurt itself is like a home/suite-like hotel room but in a Yurt. After a long day of driving, being able to just go to your room and walk right in, especially with young kids in the car, is such an added bonus. I've literally felt like I've had the place to myself these last few days and it's heavenly. Being away from it all means my kids aren't bothering anyone when they're out playing at 6:00 in the morning, and we've been sleeping like logs by 9:00 because it's so quiet --aside from the relaxing sound of water and birds. I'm pretty sure this is my new favorite place. It's so much better than the website depicts and I am absolutely staying here again. I imagine this place books up rather quickly. I got lucky and booked it 7 months ago with no problems. You can kayak (included) to Siltcoos lake OR the ocean. The added gate to keep kids in and away from the dock is such a thoughtful touch and kept my anxiety at bay knowing my twins wouldn't wander off.

Awesome experience!!!! Rented the kayaks for the day and got to be immersed in a beautiful…read morelandscape where dunes meet the forest. The water was extremely calm and we saw many creatures in their natural habitat. We didn't make it all the way to the beach, but if we were there earlier we would want to try that. Next time! Definitely recommend this experience if you're in the area.