1. Will Air

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Sykesville, MD

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4 years ago

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Charles A Klein & Sons

Charles A Klein & Sons

(26 reviews)

This was my second time using Charles A. Klein & Sons...another big success. In 2020 they replaced…read moremy attic furnace & heat pump under challenging circumstances. Just last week, they replaced my other furnace & A/C unit in confined spaces. First of all, Christy with the sales team is very knowledgeable and professional, providing a great price for top-of-the-line Trane products and installation. Wyatt & Arturo did the install and could not have been more attentive to my questions/concerns while doing an outstanding, tidy & professional job. This industry needs more people like them, thank you and I look forward to working with you in the future.

Bottom line: they are LIARS AND CHEATERS AND WILL RIP YOU OFF without batting an eye…read more $200 is what I paid for the initial consultation visit. When I booked this initial appointment, I very clearly stated in the online reservation system DO NOT SEND SOMEONE UNLESS THEY CAN MOVE THE WASHER/DRYER THEMSELVES in order to access the leaking pipe behind these stacked units. Additionally, I called and spoke to someone on the phone to ascertain when someone was going to be able to make it out for this emergency appointment. At that time, I also asked to confirm that the technician or technicians would be able to pull the washer and dryer out from the closet in order to access the leaking pipe, do the repair, and then push the washer dryer back in. At that time I was told yes the technicians are fully equipped with the equipment they need to be able to do repairs like this, the whole job, and someone should be out midmorning that next morning after I had a nighttime emergency leak. Come to find out when this technician arrived, he was not prepared to move the washer dryer. He looked at the pipe behind the washer/dryer that was visible without moving anything and saw a local blue nozzle that would allow him to locally turn off the water at the leak source so that I could turn the global water back on for my condo without moving the washer dryer. He was able to somehow access that nozzle. He then said usually he is able to repair something like this and would have the parts on him, but he needed to call someone to determine whether or not this is a repair he can or should do, and that he was not prepared to move the washer/dryer. I asked some questions because that didn't quite sound right based upon his claimed availability to do any repair like this any old day and what I was told on the phone. I asked him if he was equipped to move the washer/dryer several times and he said he was going to have to check with his company first he then told me I would receive a quote to finish the job in the next few days. He then told me was going to be $200 just to come out for that day to have TURNED PNE NOZZLE, but I wouldn't be charged a fee to show up for the second visit, and it would include moving the washer/dryer. A full week later I received this quote to finish the job for $380... with a clause that says I'd need to hire my own help to move the washer dryer, then pay $380, then hire someone a second time to move the washer/dryer. This is UNACCEPTABLE. All this to say, Charles A Klein and Sons didn't listen to the clear instructions in my initial appointment to not send someone out unless they can move a stacked washer/dryer in and out of a closet to finish the job. They were written and spoken on the phone...Instead, they ripped me off for $200 and tricked me into believing they'd come back to finish the job I clearly communicated and documented would require moving a washer/dryer in the first place. I would like the $200 refunded in full, and requested that from them directly over email, to which they blatantly LIED about what they pls me previously. This job was a fraud. This company is a JOKE. BEWARE.

Design Flow Heating & Cooling

Design Flow Heating & Cooling

(6 reviews)

Design Flow Heating and Cooling was recommended by another HVAC pro who couldn't source the unit I…read moreneeded. Brian the owner of Design Flow was very knowledgeable and able to accommodate my request which was to connect a new furnace to existing AC unit (located in a narrow utility closet), rather than having to replace the whole stack which is what another company had originally told me. The AC was relatively new and working well. Brian was about business without a hard sell edge. He explained everything about the new size issue, drew a plan of how the ductwork would be moved, told me how the work flow for this type of job typically works and provided a thorough proposal. Everyone from the company owner, to Michelle in the office to the installation technicians were on point. Job was done in a timely manner, and the guys were very neat! Well worth the money.

When we bought our home, we knew one of the oil furnaces was disconnected and assumed it needed to…read morebe replaced. The inspector said the other two were beyond their normal useful life but still worked. What we didn't expect was that we couldn't get the property insured unless we agreed to replace all three heating and cooling systems within a month! We scrambled to find a good HVAC company that could do the job for us. Enter Design Flow Heating and Cooling. Working closely with us, they recommended three cost-effective heat pumps. They then removed and disposed of all the old systems and installed the new ones well within the thirty-day limit. But once we moved in, we discovered the upstairs wasn't being cooled uniformly, and in fact the previous owner had blocked the vents in some places in an attempt to balance it. The pros at Design Flow diagnosed the problems promptly and installed new ducts and returns to draw the hot ceiling air away from areas where the temperature was too high. It made such a difference! I recommend Design Flow Heating & Cooling without reservation!

Will Air - hvac - Updated October 2026

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