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    Wildlife Wonders

    1.8 (117 reviews)
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    evidence that item hasn't even got to courier and the owner of the company clearly lies and blames the customer when they complain
    Vicki L.

    I ordered a coat rack to be delivered to UK , ordered on 9th October, Paid over £300 for delivery, total $1440, Begged for the tracking, Eventually got a tracking number after complaining dated 3 Nov, saying label printed, but has never actually got to courier. was ment to be for Christmas, but clearly not coming. Today is Dec 13th , still says label printed , courier still doesnt have. They lie in the emails then accuse me of fraud to get money out of them. Still trying to get my money back from paypal which is an effort. Buyer beware. worst company I have ever dealt with!!!!!!

    Paypal response
    Joseph S.

    In order for you to file a libel case against me, you need to prove that my intent with my review was false and malicious, neither is true. All information provided here and on my BBB complaint are 100% true of your business's practices. 1. After ordering the basset hound statue on September 1st, I received 2 emails notifying me that my order was placed and was promised a tracking number. 2. After several days, I attempted to contact you via phone (left a voicemail) and through email. I received no response. This was in an attempt to get the promised tracking information. 3. I left a factual Yelp review of my experience in order to get attention as I saw this was the only outlet where your company responded to its customers. 4. The follow-up updates to this review shows our communications. You stated that this statue was on time to be received by the end of October, I was elated because you'd finally given me a date. I inferred your responses may be AI generated (bot) as your responses to all of your customers on here are very similar in your tactics to play the victim and claiming extortion for requesting a refund through the proper channels (i.e. PayPal) for undelivered products. 5. We had conversations via the PayPal and Better Business Bureau sites. Your tactics remained the same, only now you've claimed the order was canceled and I'd received a refund already. Neither seems to be true because I've received no indication of such from your company via email or from PayPal. Nor has my account been credited. 6. You claimed to have re-routed the statue to your warehouse after I initiated a claim through PayPal on November 12th. 7. I escalated the claim on November 23rd to receive a refund the order that I never received. 8. You have now threatened to sue me for libel/defamation on three platforms (BBB, PayPal, Yelp). I assume this is to intimidate me to give up the case and my claim to the $448.00 I paid for that statue. Update: PayPal reviewed the case and refunded me.

    The labrador pourer listed on their website

    WARNING: Adding a forewarning to anyone thinking of buying from this company to run. If you leave a bad review they threaten legal action and will never take accountability. Feel like I'm watching a boomer get into a Facebook fight with everything they don't agree with. I'd laugh if it weren't so pathetic. Wish I could give them a zero. I ordered a spaniel wine pourer from them and they sent a Labrador pourer instead. I sent the photo proof and they tried to gaslight me, outright told me I was wrong and that I couldn't tell the difference, even though the box was even labeled as 'labrador'. They sent me a photo as proof of what they sent me saying it was the spaniel pourer... it was a photo of the labrador, proving they sent me the wrong item. When I pointed this out to them they continued to gaslight me and tell me I was wrong. This was also after 5 unanswered emails to their customer support and they refused to pay for shipping for me to return the item. Do not order from Wildlife Wonders. Find the item you want and order it straight from the manufacturer or brand instead.

    Maia H.

    my items did not ship for weeks after they were supposed to have arrived and when they did finally arrive they were defective. This was only a week before I left for my wedding, so I had to find a replacement locally for the earrings. I attempted to return both items many times and they ghosted me. I then decided to try and wear the bracelet for my wedding, and it promptly fell off. I tried to fix it and barely made it down the aisle before it fell off again. I filed a dispute with paypal when they still would not respond to me and they finally responded. They told me I could not return the bracelet because I had "worn" it and clearly broken it. I had it on my wrist for less than 15 minutes and most of this time was spent standing still in one place waiting to walk down the aisle. They also accused ME of not responding to their messages, yet had not sent me a single message. Looking on here this seems to be their new way of doing business. So far I'm out almost $300 dollars on jewelry that is unwearable. All this time they have been so rude to me and not even attempted to have good customer service. EDIT: It seems I have to stand up for myself. Nothing I stated is a lie. I am wearing the bracelet in the photos too, right before it fell off for the second time. Likely why it is broken in 2 places. The rings on this bracelet must have been defective. I NEVER said in any communication that I did not wear the earrings. I wore them because I had no choice since they arrived SO LATE. Literally days before leaving for my destination wedding. They were still defective and the shop should have replaced the defective one or helped to fix it. Doesn't matter if I wore it. They were wearable, but uncomfortable to wear the one defective one. As far as shipping goes. The time to make the jewelry they stated is 10 days. The jewelry had not shipped after august 10th so I contacted the shop. They did not respond. Contacted them again august 12th. They responded to say it was delayed in being made. I asked when I would ship because I needed it ASAP, no response. It finally shipped on august 20th. It arrived defective on august 23rd. My wedding was not on September 9th (despite them trying to figure this out by stalking me) as they have stated. That is simply when our photographer posted photos of our wedding. No one gets married on a Monday. And WHY would I want to return my wedding jewelry? I want to keep it forever. It is from my freakin wedding. I initially asked for a replacement for the one earring. They did not respond before I left for my wedding (or until I filed a claim). I would prefer replacements for the jewelry or for them to be fixed and asked for this. They can write a book about how I am a liar but it doesn't make it true. If I was a liar would I have told them I wore the jewelry? No. I am a small business owner and I pride myself on customer service. This company is incapable of providing customer service. They even stalked my small business when I filed the paypal claim. I had to block them for fear of retaliation. I do not normally write negative reviews, but the way they have treated me is appalling and I don't want anyone else to go through it. Edit #2: Paypal approved my full refund. I opted not to take this however, because I reached out to the actual artist behind the jewelry and they were appalled at how I was treated by this shop and that the jewelry broke in this way. They said I clearly had a defective bracelet and offered to fix the earring and bracelet for free. I opted to go this route as my original preferred resolution was to have them fixed, not to have them returned. I have attached a photo showing that paypal sided with me. I chose to close the case and not get the refund. This company is full of liars. Honestly the staff at wildlife wonders are completely unprofessional, rude, and treat their customers terribly. I will never shop with them again and am so angry that they give all small businesses a bad name. Just look at how they talk about me in their reply. If you don't want to be treated this way do not shop with them.

    Label created but never shipped.

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    Vast selection of beautiful products! Delivered fast and of extremely high quality. I'll be a return customer!

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    Page 1 of 3

    Ask the Community - Wildlife Wonders

    Review Highlights - Wildlife Wonders

    I wanted to thank "Suzie" at Wildlife Wonders for straightening out my error and expediting my order to the proper address!

    Mentioned in 2 reviews

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    Wildlife Wonders - homedecor - Updated May 2026

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