I left a strongly negative, one star review that I'm going to upgrade. Two complaints remain. The company responded well initially to my complaint that I'd not received my $260 refund and I expected resolution. Then they indicated they never received my returned item; shortly after that, they told me that tracking indicated my returned item had been "delivered to an individual," implying an individual at Wildlife Wonders had received it. But they didn't have it. What would any customer think in that situation? Hence my negative review. More recently, when I wanted to know what was happening, there was a period of zero response to several calls and emails. What would any customer think at THAT point? The return was addressed correctly, and the remaining possibility is that USPS delivered to the wrong address and it has been Returned to Sender, me. We'll see. I'm not going to say that WW has been faultless, for the above reasons, but I now believe they tried to determine what happened and I retract the harsh words in my earlier review. read more

I recently ordered the swimming octopus key hook. Now, as then, the website notes this item is in stock and ships in 2-3 business days. A week after I made the order, I called the store in the morning and got a recording telling me that if I was receiving this message, all their customer care representatives were helping other customers and if I left a message, someone would call me back. I left my name, phone number and order number. Before the end of the business day, I called back and actually spoke to someone, who confirmed my order and its in-stock status. He promised my shipment would go out that day and I would be receiving an email with the tracking information shortly. 24 hours laters still no email, so I called again -- and again got the greeting saying they were busy and asking me to leave a message. I left another message. When I hadn't heard from them I called again and got through. The employee checked online availability and confirmed it still said "in stock". He then put me on hold to check with the shipping department to inquire about the delay. When he returned he told me the item was, in fact, NOT in stock. He told me they were expecting another shipment from the artist "next week" and I would/might be getting my item about 10 days from now (the time of this conversation). I see a couple problems here: - How many times does an employee have to confirm the stock status, before the information is updated online? - When does communicating with the customer come into play? I asked to speak to a manager to express my concerns and was promised a call back. I'm not optimistic I'll get that callback. This is the third time I've left a message and told to expect a return call. To date, I've gotten no call backs. This company has interesting and unique items to sell, but apparently little to no customer service to support it. read more

If I could give this company negative stars, I would. I placed an order in mid-March for a birthday gift and still haven't received it months later. The staff has been completely unhelpful and even misled me--claiming not once, but twice, that the item had been "re-shipped," yet providing no tracking information or follow-up. I've had to contact them multiple times just to get updates on my missing order. Instead of resolving the issue by re-shipping the item or issuing a refund, they refused to do either and shifted the blame onto the courier. At this point, the lack of accountability is unacceptable. As a first-time customer, I expected far better service--especially from a family-run business. It's incredibly frustrating to pay for something you never receive, particularly when it was advertised with "three-day shipping." I would strongly caution others against ordering from this fraudulent company. read more

I placed an order on March 4 for my husband's birthday based on the website indicating the item is available and will ship in 2 days. My order status still says "in fulfillment " on March 18. I've called and emailed 5 times with no response. It seems I agree with others that this business may not be legitimate. If I don't hear back this week I'll call my credit card company and initiate a dispute. Fingers crossed as we loved the pieces we chose! Happy to update my rating if this gets resolved. read more

Buyer beware! We should have researched this business better. A lesson learned the hard way. We purchased two chairs from them. First they claimed (last year!) that order delayed at the port. Seemed reasonable. We never could reach them after that. They have our complete payment and we have no chairs or refund. You cannot reach anyone by phone or email-that is intentional. 66 complaints on Better Business. If that doesnt speak volumes! A family business. Well clearly their dont care about their reputation. Their m.o. is to respond (if they ever do) that gee, they shipped the item, and you must be mistaken. Or it is your problem, they emailed you but somehow you never got it. It is always your fault including losing full payment. read more

DO NOT BUY FROM THIS COMPANY!! I placed and order in October 6, 2025 (#134900) for a statue of an angel holding a cat. Then they left a message telling me that the artist have to make it and that was when the ordeal began. Back and forward emailing them and always saying "it will be shipping soon." I was willing to wait until March because I wanted it to place it in my late daughter's memorial this Spring..... and now when I want my refund they are no answering my phone calls and emails requesting my refund. I hope I get my refund. read more

I ordered a coat rack to be delivered to UK , ordered on 9th October, Paid over £300 for delivery, total $1440, Begged for the tracking, Eventually got a tracking number after complaining dated 3 Nov, saying label printed, but has never actually got to courier. was ment to be for Christmas, but clearly not coming. Today is Dec 13th , still says label printed , courier still doesnt have. They lie in the emails then accuse me of fraud to get money out of them. Still trying to get my money back from paypal which is an effort. Buyer beware. worst company I have ever dealt with!!!!!! read more

Wildlife Wonders - evidence that item hasn't even got to courier and the owner of the company clearly lies and blames the customer when they complain - Home Decor Near Me - Austin, Texas

If possible, I would leave zero of five stars. This place is a scam. I ordered book ends three months ago and was told it would be 3 to 5 day business shipping. I have not received any follow up emails and no one answers calls. Do not do business with this company. Check your credit card. They are a joke/scam. Assuming they are an actual brick and mortar business I will swing by the next time I'm in Austin. read more

The only thing this company did right was charge my credit card. Since then, I have spoken with them twice and was told the item had shipped. Not surprisingly, no tracking number was ever issued. Also email twice and to the order status and never received a response. I should have checked the reviews prior to purchase. I fail to see how a company can operate this was and remain in business. Hopefully, they won't. I've disputed the charge with my credit card and will let the process complete itself. I would urge anyone reading this to please look else where. read more

The product we ordered was banged up and paint missing on the statue. We returned it and they sent another statue and it was in the same terrible condition read more

DO NOT ORDER FROM THIS COMPANY I wish I had taken the time to read the on-line reviews of this company prior to ordering from them, as unfortunately, the Google AI Overview sums up my experience in describing this company as a "disreputable business" and "a company that engages in fraudulent practices." I have been trying to contact them for over a month to return an order, but my multiple emails and voice messages have gone unanswered and completely ignored. I was fortunate enough to get someone on the phone once, who said he would send details on how to return the order, but of course, that never materialized. Buyer Beware... best to move on and buy from someone else. read more

Awful customer service. Returned an item, confirmed that they received the return and still weeks later no refund. Called and was told it would take a few more days, it's been several weeks. If you call no one answers the phone now. AWFUL! Don't get ripped off like I did. read more

Ordered some earrings as a Christmas present. They haven't arrived, there's no response to inquiries, and the phone number goes nowhere. Yet, they certainly didn't hesitate to charge my credit card! Everything on the site was so cute--was excited to find it--alas, probably a scam company at best, or very poorly run at best. Very disappointed. read more

Happy to say I had a great experience with a staff member by the name of Evan. I had a concern that my order would not arrive by the time of my event and called to express my concern. Evan was kind enough to stay on the phone with me, exploring various other options that were stocked at the Texas location so that shipping could be expedited. My problem was resolved and my shipping upgraded at their expense , to arrive in time for my even. I am extremely grateful for the attentivness and willingness to work with me on this matter. I will keep this company in mind for future orders . Thank you and Merry Christmas! Regards Sheron Anderson Georgia read more

In order for you to file a libel case against me, you need to prove that my intent with my review was false and malicious, neither is true. All information provided here and on my BBB complaint are 100% true of your business's practices. 1. After ordering the basset hound statue on September 1st, I received 2 emails notifying me that my order was placed and was promised a tracking number. 2. After several days, I attempted to contact you via phone (left a voicemail) and through email. I received no response. This was in an attempt to get the promised tracking information. 3. I left a factual Yelp review of my experience in order to get attention as I saw this was the only outlet where your company responded to its customers. 4. The follow-up updates to this review shows our communications. You stated that this statue was on time to be received by the end of October, I was elated because you'd finally given me a date. I inferred your responses may be AI generated (bot) as your responses to all of your customers on here are very similar in your tactics to play the victim and claiming extortion for requesting a refund through the proper channels (i.e. PayPal) for undelivered products. 5. We had conversations via the PayPal and Better Business Bureau sites. Your tactics remained the same, only now you've claimed the order was canceled and I'd received a refund already. Neither seems to be true because I've received no indication of such from your company via email or from PayPal. Nor has my account been credited. 6. You claimed to have re-routed the statue to your warehouse after I initiated a claim through PayPal on November 12th. 7. I escalated the claim on November 23rd to receive a refund the order that I never received. 8. You have now threatened to sue me for libel/defamation on three platforms (BBB, PayPal, Yelp). I assume this is to intimidate me to give up the case and my claim to the $448.00 I paid for that statue. Update: PayPal reviewed the case and refunded me. read more

Wildlife Wonders - Paypal response - Home Decor Near Me - Austin, Texas

Updated: 12/30/24 Company continues to threaten customers with court cases. I would gladly go to court. Sadly it's just threats as their lawyer has not contacted us. We are patiently waiting. Company does not respect truthful reviews. PS, send the paperwork straight to me as I am counsel. If not, stop harassing us and everyone else or I will take it upon myself and file civil suit against you in favor of all the people who have already contacted me. Stop taking people's money and not delivering goods. This is a crime in America! Pictures for email chats are posted as proof this company doesn't reply until you write a bad review. Updated: 12/29/24 The company lies about everything. Buyer beware! SIX WEEKS TO RECEIVE THE CORRECT VASE! ZERO REFUND FOR MY $20 PAYMENT OF TWO DAY SHIPPING. I do not want an apology, I would like my refund for two day shipping that did not happen the first time or the second time. I paid for two day shipping, the wrong vase arrived many days later. The second order took six weeks! Be honest Brenda, we all know you just work there for PR. But tell the truth. Stop blaming the customers for your companies issues! Reviews are here so people can see exactly how you act. Over twenty people have had similar issues in the past year. Bye Brenda! I will not remove this review and I will not reply any further. By the way my name is Stephanie not Shawn. This is seriously just sad.... Ordered a vase, wrong vase sent and arrived later than the two day shipping that was paid for. Six weeks later after many emails, phones calls that were never answered, and filing with the better business bureau, they did finally sent the correct vase. Six weeks later..... Never got an apology in an email or from a phone call. Never received a refund for the $20 some extra dollars that was paid for two day shipping. The only thing you get from this business is threats and blame. Avoid at all costs unless you don't mind waiting for weeks and months for your item with zero customer service. This is my honest review. Lesson learned, read the reviews before you order! read more

Ordered 2 in stock sculptures on June 9th. Was emailed receipt and told I would received tracking when shipped. Followed up on June 14the with an email inquiry. On June 16th, I received this email: Hi Darren, I'm so sorry for the delay. The two sculptures will be shipping out tomorrow. We will send you the tracking information as soon as they ship. If there is anything additional I may do to assist you, please don't hesitate to let me know. Thanks, Van Okay, no tracking sent that week. Called on Tuesday, June 24th, and was told they did not know why it had not shipped yet and that person would personally talk with the owner and it would be shipped on Wednesday. Still no tracking number this morning, so I called and was told by same individual that he remembered my order and did not know why it still hadn't shipped. I cancelled my order. Done. They did refund promptly...thank you. read more

These people are the worst and their reviews confirm it. They took my money for a Christmas present for my son, they never shipped it. They said the reason it was never shipped was because I had an invalid shipping address - which was and is the same shipping address that was good enough for all the thousands of Amazon/UPS/USPS packages and mail that has been delivered successfully to my address for over 34 years. Then they refused to refund my money because I did not responding by email in a timely fashion even though the email records show otherwise. read more

WARNING: Adding a forewarning to anyone thinking of buying from this company to run. If you leave a bad review they threaten legal action and will never take accountability. Feel like I'm watching a boomer get into a Facebook fight with everything they don't agree with. I'd laugh if it weren't so pathetic. Wish I could give them a zero. I ordered a spaniel wine pourer from them and they sent a Labrador pourer instead. I sent the photo proof and they tried to gaslight me, outright told me I was wrong and that I couldn't tell the difference, even though the box was even labeled as 'labrador'. They sent me a photo as proof of what they sent me saying it was the spaniel pourer... it was a photo of the labrador, proving they sent me the wrong item. When I pointed this out to them they continued to gaslight me and tell me I was wrong. This was also after 5 unanswered emails to their customer support and they refused to pay for shipping for me to return the item. Do not order from Wildlife Wonders. Find the item you want and order it straight from the manufacturer or brand instead. read more

See all

More beautiful than I even hoped. Sturdy and so well crafted. The iron branches are solid and the gorgeous glass birds are meticulously attached. It's going in a place even grander than I planned. The packaging was top notch too. This is my GoTo site for anything animal, unusual, unique and masterfully made. read more

my items did not ship for weeks after they were supposed to have arrived and when they did finally arrive they were defective. This was only a week before I left for my wedding, so I had to find a replacement locally for the earrings. I attempted to return both items many times and they ghosted me. I then decided to try and wear the bracelet for my wedding, and it promptly fell off. I tried to fix it and barely made it down the aisle before it fell off again. I filed a dispute with paypal when they still would not respond to me and they finally responded. They told me I could not return the bracelet because I had "worn" it and clearly broken it. I had it on my wrist for less than 15 minutes and most of this time was spent standing still in one place waiting to walk down the aisle. They also accused ME of not responding to their messages, yet had not sent me a single message. Looking on here this seems to be their new way of doing business. So far I'm out almost $300 dollars on jewelry that is unwearable. All this time they have been so rude to me and not even attempted to have good customer service. EDIT: It seems I have to stand up for myself. Nothing I stated is a lie. I am wearing the bracelet in the photos too, right before it fell off for the second time. Likely why it is broken in 2 places. The rings on this bracelet must have been defective. I NEVER said in any communication that I did not wear the earrings. I wore them because I had no choice since they arrived SO LATE. Literally days before leaving for my destination wedding. They were still defective and the shop should have replaced the defective one or helped to fix it. Doesn't matter if I wore it. They were wearable, but uncomfortable to wear the one defective one. As far as shipping goes. The time to make the jewelry they stated is 10 days. The jewelry had not shipped after august 10th so I contacted the shop. They did not respond. Contacted them again august 12th. They responded to say it was delayed in being made. I asked when I would ship because I needed it ASAP, no response. It finally shipped on august 20th. It arrived defective on august 23rd. My wedding was not on September 9th (despite them trying to figure this out by stalking me) as they have stated. That is simply when our photographer posted photos of our wedding. No one gets married on a Monday. And WHY would I want to return my wedding jewelry? I want to keep it forever. It is from my freakin wedding. I initially asked for a replacement for the one earring. They did not respond before I left for my wedding (or until I filed a claim). I would prefer replacements for the jewelry or for them to be fixed and asked for this. They can write a book about how I am a liar but it doesn't make it true. If I was a liar would I have told them I wore the jewelry? No. I am a small business owner and I pride myself on customer service. This company is incapable of providing customer service. They even stalked my small business when I filed the paypal claim. I had to block them for fear of retaliation. I do not normally write negative reviews, but the way they have treated me is appalling and I don't want anyone else to go through it. Edit #2: Paypal approved my full refund. I opted not to take this however, because I reached out to the actual artist behind the jewelry and they were appalled at how I was treated by this shop and that the jewelry broke in this way. They said I clearly had a defective bracelet and offered to fix the earring and bracelet for free. I opted to go this route as my original preferred resolution was to have them fixed, not to have them returned. I have attached a photo showing that paypal sided with me. I chose to close the case and not get the refund. This company is full of liars. Honestly the staff at wildlife wonders are completely unprofessional, rude, and treat their customers terribly. I will never shop with them again and am so angry that they give all small businesses a bad name. Just look at how they talk about me in their reply. If you don't want to be treated this way do not shop with them. read more

See all

I ordered the mermaid windchime back in July. It's now mid October. I called, emailed, received absolutely nothing back. This company is most likely a scam. Update: they're saying it's delivered which is completely false. The tracking info shows that the label was created but never shipped. Their "customer service" is extremely unprofessional. Now I'm going through my credit card to get a refund. read more

Wildlife Wonders - Label created but never shipped. - Home Decor Near Me - Austin, Texas

This company is fraudulent. I ordered an expensive tea set from them months ago, and never once received tracking info / any information of attempted delivery. After numerous weeks I followed up, where the company told me the item was 'in customs.' Still, I never recieved a tracking number. I followed up every week for months, however the company provided zero information and eventually ghosted me. I filed a police report and reported them to the Texas AG for blatant fraud. Stay away from this company, they will try to steal from you. read more

Unfortunately, our experience with Wildlife Wonders has been extremely disappointing. While the original sample order for 1 buffalo looked fantastic (Order #123431), an additional order of 10 buffalo statues for our company's End of Year celebration was ordered 10/2/24 and shipped 12/2/24 but was never received (Order #123772). Communication and response times were poor. Despite our team following up multiple times, their responses were very rude as well as delayed and often only came after multiple follow ups. Tracking information never updated, and the order never arrived. When we spoke with Evan (Sales/Customer Support) and Van (Manager), they claimed multiple tracking updates had been sent and that a second shipment was sent to meet our deadline. However, we never received any tracking number for this supposed second order, and the issue remained unresolved. On top of this, they have been unkind, dismissive, and unwilling to listen or collaborate on resolving the issue. The most concerning part is that they are now accusing us of lying about receiving a full order of the buffalo statues and claim we are "rubbing it in their face" because they appropriately refunded us for the order that was never received. All we are asking for is to return the original sample buffalo and receive a refund for it, but instead of addressing this straightforward request, they've made the situation unnecessarily frustrating and offensive. We're deeply disappointed in how this has been handled but remain open to removing this review if the company is willing to take accountability and make things right. read more

Customers Beware! I ordered an item from this vendor in August of 2024. It is now December of 2024 and never received the merchandise. I continually reached out through phone calls, emails etc. and would be promised follow-up which never happened. Once they have your money, they are No longer concerned about getting your merchandise to you and always have a story about blaming the lost item on something else. read more

I purchased a set of four hydrangea birds made by Two's Company. It was very easy using Wildlife Wonders online ordering system, my order was received securely wrapped, in a timely fashion, without a scratch, nick, bump, chip, ....in other words: perfect! This was my first purchase from Wildlife Wonders, I wouldn't hesitate to order from them again. read more

Buyer beware! i have not received my order after waiting six weeks, and no one will respond to phone calls, emails or the website contact form. Update: I finally received a phone call after I posted negative reviews. They said my order was shipped immediately and was returned because I didn't have a mail receptacle, which is a complete lie. I know the mail delivery people personally, and they all know where to leave packages that do not fit in the mailbox. This package would not have fit in a mailbox so the excuse of not having a mail receptacle is a moot point. My mailbox has been in the same spot for 13 years, and it is still there. I never received a shipping notice with tracking information so the first order was never shipped. read more

One last time and you can keep repeating yourself. If twice is "numerous" you are correct about the number of times you spoke with me. Then you stopped responding to voice mails and emails for more than "numerous" weeks after you said you had received it and it was being sent to me. So after more than "numerous" weeks of not hearing from you about where the supposed shipment was, I asked for a refund. I'll upgrade you to 2 stars since at least responded to a yelp review if not emails and voice messages after more than "numerous" weeks. And you refunded me finally. Best of luck to your business. I am glad I was able to get the jewelry from someone else and could give it as a gift. read more

I finally received my order on 12/7. Since it was too late I emailed asking for a return authorization per their return policies. I got that from "Van" and followed his instructions and included the return auth number in the package and sent it via usps and also sent them the tracking number. They got the return on 12/13 and still haven't refunded me. I've emailed them several times, and nothing. Honestly amazed how this place is still in business. Can't wait for the owner's lame response where she pretends they have excellent business practices. read more

See all

Vast selection of beautiful products! Delivered fast and of extremely high quality. I'll be a return customer!

I ordered an item by mistake, yes it was my fault but I didn't expect to not only have to pay the return shipping but to also have them deduct what it cost them to ship it to me. The item was $550.00, $500.00 to return brand new/ unopened. A reminder for me to always read reviews on BBB, Yelp and Trustpilot before ordering and the return policies. Lesson learned for me. Personally I'd never buy from this company again. And, be prepared for some serious long winded responses. Yikes! read more

Buyer beware of this company. We ordered at the beginning of the month for a friend's birthday. Got none of the usual notices of shipment. Pinged them a little over a week ago and were told it would ship a week ago Monday. Nothing. Since, emails and phone calls to their, apparently fake ("leave a message and we will get back to you"), service-line go unanswered. We have checked and see complaints to the Better Business Bureau about the exact same issue. Now, we are gearing up for the cc chargeback process and to file our own BBB complaint. Strongly suggest you find a different vendor. read more

I ordered some wine glasses from their site and it turns out they were discontinued. I paid for them, paid shipping, got the other item. Turns out they didn't remove them from their website (laziness). My friend won't get her birthday present in time since they couldn't inform me it was discontinued when I ordered it. When I called the only solution was a refund to my card. Not satisfied at all. I won't be ordering from this company again read more

I would not order from this company. Their customer service is the worst I have experienced. They do not have good communication. They just canceled our order due to our review. Guess they can't handle the truth. They ended the call by saying "put that in your pipe and smoke it". Real fine adults working there. read more

Item is beautiful and shipped quickly. Best price also! I have an unusual request and they were quickly responsive to my need. Communication could not have been better. People truly care about customer and special request. Highly recommend. read more

I ordered a vase and never received it. Apparently it wasn't available already at the time I ordered it. I was told it will be shipped in a week. After a week I emailed and asked for a refund. No response to the email and no refund. I filed a claim with my cc. It is obviously a fraudulent business. Beware. read more

Buyer beware, we ordered from them. Never received the merchandise . We have left messages sent emails on numerous occasions and absolutely no response. No refund , no merchandise just crickets. Don't bother with these people, We only had an option of 1 star... but in reality it would be a negative star Very disturbed in Oregon!!! read more

this company is a fraud!!!! I ordered my wife a birthday gift ($179) and it came way late and missing a main part! When I contacted them the lady said she personally checked it before shipping it and it was all there and then called me a liar! The box contained a return slip from another customer with all her personal information on it! They are sorry folks! read more

My grandson graduated from Colorado University (the Buffalos) in May, 2024. In March, 2024, I ordered a buffalo sculpture from Wildlife Wonders as a graduation present. Here it is, July, 2024 with no sign of the sculpture. I'm pretty sure I will never see it. I have called several times, excuses were "Stuck in customs.", "Delayed on the road." and finally, roll over to voicemail, and still waiting for a call back. Save your money. Shop somewhere else. No telling where this buffalo has roamed. Reading other reviews confirms my experience. When I called my CC Co. to reverse the charge, they informed me I had been charged twice by Wildlife Wonders. They are crooked. Stay away. read more

I do not recommend this vendor. I experienced lack of response from customer support after providing requested pictures of defective item and my numerous follow-up contacts. I ordered an SPI metal cast figurine as a gift. When it arrived there was no damage to the box or packaging. However, there was a chunk missing from the edge of the base that is visible when displayed. Since the finish was applied over this area, I believe it was a issue during manufacturing/casting. I called the customer support line, which went immediately to voice mail even though it was during their posted business hours. I explained this to the young man who called me back within the next day or so. He said there should be no problem getting a replacement in time to gift the figurine 3 weeks later. I emailed pictures of the defect in the base of the figurine and the undamaged packaging, per his request. I heard nothing back. I emailed two more times, left another voice mail, and submitted a web form. It has been 6 weeks and they have not replied to any of my contact methods. Reply to Wildlifewonders.com Yelp response on Dec 28: Thank you for your response. The listing on the Serene Sand Piper 51123 sculpture says "This absolutely fabulous Sandpiper sculpture is the perfect addition to your indoor or outdoor decor." and it is displayed on an indoor table top. I did receive a call from Evan on Nov 14 in response to my voice mail on Nov 13. However, I did not receive any response to my email to info@wildlifewonders.com on Nov 15 with pictures, per Evan's request in our call on Nov 14. I have checked my spam. I emailed info@wildlifewonders.com again on Nov 17 and Nov 20 requesting an update and didn't receive a response. I also left a voice mail on Nov 20 at 512-531-9030 and didn't receive a call back. If a response was sent to my Nov 15 email, the fact that I was still emailing on Nov 17 and Nov 20 and leaving voicemail on Nov 20 would indicate that I didn't receive it. Thank you but I no longer wish to pursue the matter further, the gifting opportunity has passed. Something slipped through the cracks somewhere. read more