I picked my car up and it looks good. The customer service was great with Marcos. He was a pleasure…read moreto work with!

I want to be upfront: I did not choose Spectrum. My vehicle was damaged by Mister Car Wash's…read moreequipment, and Mister Car Wash required me to use Spectrum as a condition of covering the repair. If the choice had been mine, I never would have brought my car here--and after this experience, I'd urge others to think twice before doing so voluntarily. I brought my 2014 Honda CR-V in for a front bumper repair--two parts needed replacing. The estimate was 2-3 days. What followed was seven weeks of repeated visits, poor workmanship, and zero accountability. Visit 1 (July 28): I dropped my car off in the morning. The shop called me that same afternoon to say the work was finished. When I arrived, I discovered they had only replaced one of the two parts listed on their own estimate. The service advisor, Marco, argued with me that the missing part wasn't part of the job--until I showed him a copy of his own estimate, which clearly listed it. I had already returned my rental car based on their word that the job was complete. Spectrum made no effort to arrange a replacement rental or cover the inconvenience they caused. I also noticed that items in my car's interior had been moved from where I had left them. A shop working on the front bumper should have no reason to disturb the interior beyond moving the vehicle in and out of the bay. Visit 2 (July 29): I brought the car back to have the missed part installed. When I got home afterward, I noticed scratches on the new bumper, rough paint, and panels that were visibly misaligned with large gaps. I called the shop, and they told me to bring it back. Visit 3 (July 30): I brought the car in to show them the scratches, rough paint, and panel alignment issues. They said they'd need the car for a full day to address everything. Visit 4 (August 5): I left the car for the entire day. When I picked it up, a scratch was still present, and there were large bare spots on the bumper that looked like they had been touched up with nail polish. They told me I'd need to bring it back again. Visit 5 (September 12): I brought the car back one final time. The scratch was poorly concealed, and the panels were still misaligned. At this point I stopped bringing my car back, because five visits over seven weeks made it clear that this shop is not capable of producing acceptable work. To summarize: Spectrum called a job complete when it wasn't, argued with me about their own paperwork, left me without a vehicle with no attempt to make it right, and then failed to fix their own mistakes across four subsequent visits. I would not trust this shop with any vehicle.

I took my 2002 BMW M3 to them for some minor body work and some interior work to get the car "show…read moreready." They did an outstanding job matching the old paint and had it done quickly. The front office staff was super friendly, efficient and professional. I thought the price was very reasonable (not an insurance claim so I paid out of pocket). I was referred to them by another body shop we've used a couple of times because they don't work on cars older than 10 years. Wouldn't hesitate to use them again for my "garage queen" or for our other cars.

Front office friendliness was not good. I wanted an estimate and left my vehicle for the night…read more Still no estimate days later. My experience was kind of meh. I have a 93 year old adopted mom, she never would have felt good about this place or the lack of engagement and follow through. Elected to retrieve my car and go to a shop where I felt like there was some customer service--oddly no attempt at all to keep my business. Would they do a good job with repairs? Not sure, but if the reception and lack of follow through in producing an estimate is any indication, I am a skeptic. To me there are better choices.

Samantha directed the repairs on my Honda CRV and was professional, courteous and extremely helpful…read morein getting what needed to be done. Excellent employee. Thanks Sam!

So thankful for amazing customer service at the Thornydale location. I had a couple minor issues…read morewith work done (at another location) and manager Cory immediately addressed my concerns and made it right. Everyone from the front desk, to Cory, to the office manager that brought me my car were all like a breath of fresh air with their care and kindness. I respect the whole team a lot and would recommend this location to anyone needing a repair.

Making a reliable and lasting positive impression is built on the Representative's word…read more Approximately 5 weeks ago, and in good faith, I chose DENT BUSTERS to fix a very minor dent in my new 2025 SUBURBAN. Even though, I'm very satisfied with the quote, and that I was told that I would hear back from them in two weeks because of their busy schedule, I got skipped over and never heard back from the estimator. Good customer service starts with honoring your word; I'm left wondering if DENR BUSTERS is more interested in BIGGER QUOTES and BIGGER BUCKS than serving a $200.00 one. While this Collision Shop may provide quality work _ They have a tendency to take potential customers for granted. Contacting a Business in Good Faith doesn't have the value it once had in society

Loved Justin immediately. He was polite, prompt and dedicated to the task at hand. I needed an…read moreestimate for my damaged Toyota, He went to the trouble to see if a salvage door was available before giving me a quote based on the unknown. As a result, I got an acccurate quote with a new replacement door. He is very honest and I appreciate that! Thank you Justin!

I contacted them after another body repair shop told me I had to replace an entire vehicle body…read morepart for what seemed to me to be a minor issue. I got a quick response telling me that was the typical fix for my problem but to drop in so they could take a look. I did and was immediately impressed by the design and cleanliness of the front office space. I got a short peek into the shop area and it, too, was spotless. The folks were so helpful and responsive. Best part is that they could and did the work needed to make a repair that didn't entail my having to buy a large body part and have my vehicle in the shop for a week or two. What a relief!

Came in here to get an estimate for some body work and they seemed disinterested in looking at my…read morecar and earning my business. I wouldn't waste your time here if you have an accident and need a body shop.

Worst customer service ever. I had appointment at 7 30. At 7 32 lady walks past the door, doesn't…read moreopen it or even acknowledge me standing there She does this 3 more times before finally opening door at 7 36. Again doesn't even acknowledge my existence, just walks away. I literally had to chase her down to tell her I had an appointment. She then begins to walk around the office looking for something. She finally appears with a pad throws it on the counter and says fill this out. I look at the form and it's the exact same form they had me fill out on line when I made the appointment. I told her I already filled it out on line and asked if I needed to do it again. Without even looking up she just said Yep. That was enough for me I left. Maybe she was just having a bad day, but she looked like she didn't want to be there.

This is the second time I have use Caliber Collision. The first time was great. I'm not happy my…read morepaint on my bumper does not match. The 1st time I came in the paint matches 100%. I can see a difference at night and diluting the day. My bumper doesn't really fit on my car. It's off in some areas. I was supposed to have my car back and out of the rental within1 week. It was three weeks and had to bring my car back to fix the light. I'm not happy. On the driver side the light is not lined up. On the passenger side the number is bulging out and not lined up the finder. I shouldn't have to sit in your lobby for hours to bring back my car. Caliber Collision should have gotten right the first time. All I see when I look at the front of my car is all the imperfections of it. Others have notice it too. I don't recommend going here. You'll get your car back and have to take it back and whoever works on your vehicle snopes through it takes what they what and they get a way with it. How do I know cause it happend to me.

Jennifer and Bob are just really nice. They came out to my…read morecar, to take pictures and Bob really enjoyed taking pictures of my damaged vehicle.

Professional, kind and caring. After having a acident on Oct 12,2025 and geico telling me to use…read moreWatson . Knowing they did a really bad job and geico being of no help and Watson giving me the constant run around when telling them of missing parts,mparts coming lose when driving leak and the car not running correctly.. Watson would not even look into problems . this body shop took the t8me to see over 10000 damages that Watson had never done correctly! This body shop did the work correctly and fix most of the thing that I had all really had the ic company pay Watson for... beware There are good and bad apples and this company is a wonderful one... frontline and GOLDES knew something was very wrong but GOLDES put the time and effort into helping me have a working car that was safe

Great rates and quality service. Friendly and professional. I was able to get in for an oil…read morechange earlier than scheduled.

From the owner: We are a family owned and operated shop, proudly servicing the Tucson area. Come visit us and…read moreexperience customer service like no other shop in town. With fair and honest repairs, by ASE certified techs, we are proud to provide work backed by a 2 year 24k mile nationwide warranty. Call to schedule your appointment today!

I got involved in a minor vehicle accident. They accepted my case on the day of the incident and…read morestarted working on repair right away. The estimator, Shay, kept in touch with me throughout, updating me with the progress of the repair. She was friendly, courteous yet professional, and I appreciated her customer service very much. My husband was out of town, and I was a bit scared about the whole event. The whole Caliber staff was friendly, warm, and professional . I strongly recommend their service. They did a great work on the bumper and I'm a satisfied customer!!

I live in California and my daughter is a student at Uof A. Larry, and the team at 911 Collision…read moretreated her with total respect. They were very fair with their quotes. I would highly recommend getting your car fixed by the professional at this location.

Five stars for Hood's!…read more After a break-in damaged both door handles on my Hummer, JC and Armando went out of their way to help me get them replaced. They were friendly, knowledgeable, and provided outstanding customer service from start to finish. I was so impressed with their work and professionalism that I'll be taking my daughter's Porsche to them soon to have the rear passenger door looked at as well.y If you're looking for a shop that truly cares about its customers, Hood's is the place to go!

I'm once again very impressed with the expert repair work and excellent service at Hoods, Etc…read more Within the low key entranceway, they have vast space for many vehicles and well equipped automotive facilities. I am always pleasantly surprised to find an auto repair place with mechanics, owners and managers who are all experts, honest and courteous. Special thanks to J. C. for his reliable care and going the extra mile to test drive my car in advance to diagnose any possible damage.