Terrible service. In addition the $150 pair of cleats I bought my son had a very small mark on the…read morelaces from when he tried them on and the store refused to return or exchange them for a pair that fit my son better.

The young guy who helped us was friendly and knowledgeable picking out shin guard holders for my…read moredaughter. cool shop.

I had a great experience with Daniel when purchasing my new bowling ball at Frank's Pro Shop inside…read morethe Rocklin AMF Bowling center. It's been years, but now that I'm in a retirement state of mind, I know I'll also be buying my next bowling ball from Daniel again. Thank you for your friendly good service.

Friendly and knowledgeable. The best pro shop in the area. Daniel knows what he is talking about…read moreand takes good care of his customers.

Terrible customer service. Went to return a jersey and they would not return. Never was it…read moreexplained that jerseys over a certain value wouldn't be returned. Not mentioned during original purchase or labeled on the receipt. Too expensive and poor selection. Will not return.

If I could give them 0 stars I would. I tried to purchase some items from them online but they…read morecancelled my order. Their reasoning was my shipping address was to a PO Box and billing address was a vacant lot. I asked them how do you see it as vacant? Through Google maps they said. Lol. Yes google is very up to date with new construction homes on their maps. So instead of being difficult, I tried to purchase again but this time I used my previous address and have the items shipped there as well. They felt this could've been a fraud transaction so requested me to send them a cashiers check! Why would anybody do that? Who's the fraud here? So they cancelled my order and sent me a cancellation notice. But today I found out they still charged my credit card. Wonder who the fraud is here?

I walked in location for a ski helmet. I was greeted by the manager who took me to the helmets and…read moretold me which ones were on sale Will Come back for all sports needs

Absolutely personable, professional, caring service from Porter despite the amount of customers…read moreand he being the only cashier at the front check stand !

Promotion gift for the 6th grader. She wants a Jordan. Honor roll... keep that up, we'll get…read moreanother Jordan but I won't give you my mercedes though. Spacious, very friendly store manager. I like this store. Sunrise mall is hardly crowded, hence, it's peaceful to shop... the management of this mall could give this place a boost to bring in the crowd like it is at the galleria.

Underaged store you can always find deals hear and the staff are hella chill most definitely coming…read moreback to shop

I'm clearing out a house of a late uncle... he has a lot of sports equipment. I thought I might be…read moreable to sell some stuff here, so I dropped by. Wow! They have a LOT of sports equipment! You name it, they've got it. I was overwhelmed with the selection they had... which is GREAT if you want to buy something, not quite as great if you want to sell something because they're in a position to be (and actually, at this point, MUST be) pretty picky about what they buy for resale. Obviously, they're not going to want to shell out $$ for something they don't think they can sell relatively quickly at a profit, so it's definitely a supply and demand kind of thing. Makes sense. If I was in the market to buy something, I'd definitely drop by.

Quick walk through. My particular interest is golf clubs. Most of them were pretty much beat to…read morecrap. I've seen better condition old golf clubs at Goodwill stores that price them at $3.99 each. This shop is fairly small. I compare it to the Play It Again store in my hometown of Santa Rosa, Sonoma county. That is much larger, cleaner, better lighted and has way more inventory. The equipment there is in much better condition. I was curious to check out this Citrus Heights franchise. Seen it. No need to return.

Had to make a quick stop at Big 5 to buy something in a hurry. Staff with a name of Fynn was very…read morehelpful, he immediately guided us and offered access to the fitting room. Store is very clean and organized. My son was able to try on and change quickly, and we were in and out within five minutes. Everything went smoothly and efficiently. Great customer service.

Customer service me and my daughter came into the store to get some rafts the guy at the counter…read morewas nice greeted us but kept staring at us then some older white man came from The back to the front and was also staring never asked how we were but kept looking at us then there was a black boy bouncing a ball in the back who worked there and he just looked at us crazy never said hi either my items were already at the counter because it was a big box my daughter was buying water shoes and it was just weird and very unprofessional all black people dont steal I actually had my city of Sacramento shirt on mind you I just got off of work when we left the older white dude walks out just looking at us very weird could of said bye as hard as he was looking very bad experience I will never go back there again

Very well stocked! Friendly, helpful and courteous sales personnel especially Marcel the manager…read moreand cashier Melanie! Location is right across KP Int'l on Folsom but be aware, lots of trees hide the sign to the store!

Easy one here. Went in last week to buy a couple items for my wife's bday... no one in the store…read moreexcept for the register person. Grab a couple items totaling around 65 bucks, cashier is very friendly and cool. Turns out the back massager thing I bought was broken ($49.99 listed on the box) and the gloves I grabbed she already had stashed at her gym ($14.99). Didn't really anticipate issues (I should have assumed their items are broken I guess) so the receipt was discarded. Didn't think anything of it since every store ever will give you store credit if you don't have the actual paper receipt. Nope... wife goes to return the gifts for store credit and see if there's anything in there she wants with the 65ish dollars I paid. They give her a gift card with $29.00 on it... called them and apparently if you return anything w/o a receipt the items automatically revert to the LOWEST sale price they've EVER had on that item so #1 the (broken) massager is marked up like crazy and #2 they literally have the items on their floor that show the price point they're currently marked at that particular location. Bought the stuff less than a week ago, main item was broken, zero attempt at customer service... 35 bucks isn't going to ruin anyone but the principal of thing is a killer for me especially considering brick and mortar retail is dying and Big 5 is already fully outclassed by Dicks and wayyy out-convenienced by Amazon. I already felt like I was doing them a favor by not utilizing those other options.... TLDR - worst return policy ever (and one i've literally never seen anywhere else), not helping your company survive

The staff here are always welcoming and knowledgeable. I usually share a few things I need for a…read moreshoe, and they quickly provide great options. Within 15 minutes, I'm happy with my purchase and ready to head out for my next errand. I can only imagine the level of training and expertise they've gone through to run such a smooth and efficient operation.

We were helped out by Carson, he did an amazing job narrowing our search down and providing us with…read moreso much useful information! We were amazed with how great the customer service experience was especially with how busy the store became. Thank you!

We were in the area and had some time so we wandered into Dick's Sporting Goods to browse…read more You can find just about anything sports related. They offer sports equipment and clothing! If you're adventurous, they have outdoorsy equipment! Kayaks to camping equipment! There's fishing to hiking as well. Wake boards to life vests. There's shoes for all! All types of sports shoes. Basketball, baseball, golfing, hiking, and much more! Their clothing lines are from big names like NorthFace to Nike! Men's and women's. They offer wellness products, too. They have supplements to energy drinks. They even have a fan shop area of all different sports! You can shop by teams! They have shirts and hats! If you're in need of a workout outfit, they have that, too! Overall, a big box store for the sports fans! You don't have to be athletic to shop here. They have nice quality brands. Yes, it's pricey. Check out their sale items. Oh heck! Check out clearance items for a deal! Employees were outgoing and friendly.

My hairdresser is near Dick's so I occasionally pop in when I am there. It is located in the…read moreWillow Creek Shopping Center in Folsom. I will say the store is always packed with inventory. And the selection is great. Trendy AND a large variety of items too. Including sports equipment for every recreational activity! Very nice layout. Organized. Clean. Bright lighting. Service A-plus. There has not been one visit where someone has not come up to me and asked if I needed help. That in itself is impressive. Unless there is a sale going on things are pricey in my opinion. But as they say you get what you pay for. I did buy a pair of Hoka walking shoes last year and they have held up wonderfully and are so comfortable. All in all, I highly recommend Dick's Sporting Goods for having plenty of inventory and wonderful service. They definitely have you covered.