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    Big 5 Sporting Goods

    2.5 (58 reviews)
    Closed 10:00 am - 8:30 pm
    Updated 1 month ago

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    On sale for just $15.95, 361° USA running shoes, They are very comfortable on and fit perfectly!!
    Rachelle P.

    Last Sunday my boyfriend stopped in with me to exchange some shoes I had purchased at another location that were uncomfortable with my original receipt, since Michele M mentioned I could do so. It definitely saved me a trip since I had purchased them from their location in the Bay Area, phew! The shoes my boyfriend helped me pick out were just $15.95 on their sale rack and were available in my half size! I saved $3.99! The staff were very sweet and helpful and the store was completely organized, in stock and clean, which is a big plus! I would highly recommend this location and will be back in the near future to purchase more shoes and necessities! After all they have the best prices in town And my shoes are very comfortable and fit perfectly on me!

    New CAT Forge Steel Toe Boots after one day in my gardens. Damaged caused by rolled step of shovel.

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    4 years ago

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    2 years ago

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    11 months ago

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    1 year ago

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    1 year ago

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    8 months ago

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    1 year ago

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    5 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    2 years ago

    Not worth shopping here. Horrible customer service. Selection has been depleted. Not willing to help the customer. 1/30/24

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    2 years ago

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    3 years ago

    Excellent customer service! Guys were all around place ready to help

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    3 years ago

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    4 years ago

    Other than the fact they require masks be worn yet the masks they wear don't protect, I will never shop there again.

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    7 years ago

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    5 years ago

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    5 years ago

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    4 years ago

    Bought a pool tube it seem to have a slow leak Nowhere is it posted that it is a store credit only or exchange.

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    3 years ago

    What's Big about Big 5? Such a poor selection of running shoes ....ugh. I'm so disappointed. Probably won't be back ....

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    3 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    5 years ago

    Went in looking for shoes Nick at the Citrus Heights store was patient a very helpful. My feet are greatful.

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    4 years ago

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    3 years ago

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    6 years ago

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    6 years ago

    Requires masks for entrance but doesn't provide any masks. I've spent thousands of dollars at this store. I won't support you anymore.

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    11 years ago

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    8 years ago

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    8 years ago

    Love our Big 5! Love the manager. She is always so helpful and pleasant. Lastly, I am grateful for the 10% Veteran's discount.

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    7 years ago

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    9 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - Big 5 Sporting Goods

    Review Highlights - Big 5 Sporting Goods

    Went in looking for shoes Nick at the Citrus Heights store was patient a very helpful.

    Mentioned in 5 reviews

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    Sacramento Exercise Equipment Center

    Sacramento Exercise Equipment Center

    3.7(60 reviews)
    4.4 mi
    $$

    After again getting sucked into doing a bunch of soul-crushing "online" research, I was finally…read morefeeling ready to buy some additional exercise equipment. But as a small business advocate, I really wanted to buy local, so I decided to check out Sacramento Exercise Equipment Center again. Wow! Although it might seem like it would be an intense and intimidating place, the manager Dylon put us at ease (including on the phone). He's a very nice and helpful guy. And as soon as I picked up some of their equipment, it was a reminder that some things are just way easier and better to check out and buy in person, even if you might pay a few bucks more. While it can be helpful to read about a product online, it's obviously a whole different (better) experience to actually hold it in your hand, especially something like weightlifting equipment and with the help of someone as helpful and knowledgeable Dylon to answer your questions in real time.

    On 9/7/2023 I purchased an inspiring 1C1.5 exercise bike! Dillion the manager showed me the Blue…read moretooth app. Got the bike set up and app would not work!!!!! Called the store from 9/7/2023 to 9/27/2023 and was told all kinds of lies!!! Today I took the bike back due to the lies, poor customer service, etc.... Then I went shopping for a new bike! Remember I purchased the first bike for $429.92! I went to the sister store in Roseville no knowing!! The sister store has the exact bike for $299.99! I ask the salesmen Colten about the bike and he says this bike does not even have Bluetooth! Then I tell him who I am, questioning everything he just said! And I tell him I paid 429.92! Your selling the same bike for $299.99!!! No! how can that be! Call your sister store and find out!!!! Colten was the one that told me he would send a tech. out to my house!!!!!! DO NOT SHOP HERE THEY ARE LIERS and they PRICE EQUIPMENT DIFFERENT FROM STORE TO STORE!!!!! My day off was spent with poor customer service, lies and gas at $5.42 a gallon!!!

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    Sacramento Exercise Equipment Center
    Sacramento Exercise Equipment Center
    Sacramento Exercise Equipment Center

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    Big 5 Sporting Goods

    Big 5 Sporting Goods

    2.9(31 reviews)
    3.4 mi
    $$

    Very well stocked! Friendly, helpful and courteous sales personnel especially Marcel the manager…read moreand cashier Melanie! Location is right across KP Int'l on Folsom but be aware, lots of trees hide the sign to the store!

    Easy one here. Went in last week to buy a couple items for my wife's bday... no one in the store…read moreexcept for the register person. Grab a couple items totaling around 65 bucks, cashier is very friendly and cool. Turns out the back massager thing I bought was broken ($49.99 listed on the box) and the gloves I grabbed she already had stashed at her gym ($14.99). Didn't really anticipate issues (I should have assumed their items are broken I guess) so the receipt was discarded. Didn't think anything of it since every store ever will give you store credit if you don't have the actual paper receipt. Nope... wife goes to return the gifts for store credit and see if there's anything in there she wants with the 65ish dollars I paid. They give her a gift card with $29.00 on it... called them and apparently if you return anything w/o a receipt the items automatically revert to the LOWEST sale price they've EVER had on that item so #1 the (broken) massager is marked up like crazy and #2 they literally have the items on their floor that show the price point they're currently marked at that particular location. Bought the stuff less than a week ago, main item was broken, zero attempt at customer service... 35 bucks isn't going to ruin anyone but the principal of thing is a killer for me especially considering brick and mortar retail is dying and Big 5 is already fully outclassed by Dicks and wayyy out-convenienced by Amazon. I already felt like I was doing them a favor by not utilizing those other options.... TLDR - worst return policy ever (and one i've literally never seen anywhere else), not helping your company survive

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    Big 5 Sporting Goods
    Big 5 Sporting Goods
    Big 5 Sporting Goods

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    Big 5 Sporting Goods

    Big 5 Sporting Goods

    3.4(25 reviews)
    5.8 mi
    $$

    October 4, 2025. The…read moremorning started perfectly -- my mood, just like the weather in Sacramento, was phenomenal and full of positivity. Everything was going great... until I went to the Big 5 store on Elkhorn Blvd. At first, the saleswoman was polite, but after she called the manager to handle the return of a defective inflatable mattress, the situation changed completely. The manager was extremely rude and disrespectful -- he kept snorting, interrupting, speaking in an irritated tone, and showing open aggression. I couldn't argue or raise my voice -- my English isn't strong enough for that, which can easily be confirmed by the store's security cameras. So I calmly and respectfully called my daughter to help explain the situation over the phone. The manager spoke to her rudely and irritably, getting upset when she referred to the official Big 5 website, where the return policy is clearly stated differently from what he claimed. He even tried to intimidate me by threatening to call the police, as if the police were some kind of punishment force that would come and "throw me out of the store." I never raised my voice, never acted rude or aggressive -- I was simply trying to return a defective item, staying calm and respectful the entire time. In the end, the manager grabbed the box with the mattress, carried it outside, and ordered me to leave the store. I was completely shocked by this treatment. I never expected that a well-known retail chain like Big 5 could allow such behavior toward a customer. I sincerely hope that the company's management reviews the security footage, investigates this incident, and ensures that such behavior never happens again. Im​ really interested to see if the same behavior continues from that manager and if anything action will be taken towards stoping it.

    I had an experience with a gentleman named Ryan today which was absolutely pleasant for once. He…read morelistened to all my needs for my daughter's shoes and help me out to find the right pair usually I don't get any help

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    Big 5 Sporting Goods
    Big 5 Sporting Goods
    Big 5 Sporting Goods

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    Big 5 Sporting Goods - sportgoods - Updated May 2026

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