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    1 year ago

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    Zara

    Zara

    1.6(279 reviews)
    0.1 mi
    $$

    This location is great and the staff were sweet! I love this location because it's convenient with…read morethe other stores around. However, I just don't like coming here during their sales. It's beyond messy and hard to look around. They should definitely have a couple more people to help out with organizing the store and making sure things aren't all over the floor. I know it's a busy time and it's hard to keep up but the Pleasanton Zara seems a lot easier to shop at and a little bit "cleaner".

    If I could give negative stars, I would for the awful service! A lot of improvement needed and…read morebetter CS training. After standing in a long line to the cashier, I asked the lady cashier for a stock check because the shirt I got had loose threads and no other size on the rack. She found one and they need to get it from the stockroom, which would take additional 5-10min. She gave me instructions to pick up the item at the front of the store, on the Collections rack. I thought I could purchase the shirt and wait for it at the front...but no she sent me away. (I didn't understand why I had to leave the cashier after waiting in a long line, pick up the item I was trying to purchase at the front door area, then go back to the cashier again to purchase the item. What a weird process! Never experienced this with other stores.) I had to reiterate, that I just lined up for 10min and I don't want to have to line up AGAIN. She said, "no, you don't line up again. Just go to the side(front of cashier), and WE'LL take you IN FRONT of the line." Ok, I thought that was fair. I left and waited another 5min-10min for the replacement shirt. Walked back to the side of the cashier, front of the line. There was a different cashier, 1 person in line for purchase, and 1 person to the right at Return/Exchange line. The Cashier didn't acknowledge me when he saw me(like "do you have any question, or I'll be right with you.."). When he finished with a customer, I approached the cashier, explained that I picked up the item from stock and I was told to come back to the front of the line. Then he told me with an attitude that,"you just got here and I need to help the person in line." I further explained that I was at the cashier earlier, but was told to leave to pick up the stock and return to the front of the line. He said, with an eye roll, "well, I didn't tell you that." So I stood in line again, and waited for the 3rd time! When he finished with the customer, he wouldn't assist me, and called the other person in line for returns, avoiding me. So I stepped closer again to the cashier, asking for assistance. He moved away from me to use the other cash register, took the other customer, and told me why he wouldn't assist me, "I don't like your attitude." I was surprised..and I answered back, "you don't need to like my attitude, but you guys should know how to follow your "OWN PROCESS AND PROCEDURES." (It's ashamed that you employ a person who can't deliver professional service, who needs more training to follow Zara's OWN process!!!) Maybe if I was instructed to go back in line after waiting for the replacement stock, I would've decided then if: 1-it was worth the wait to go back in line again 2-additional wait time for a replacement stock 3-or purchase the shirt I originally lined up for, but live with the poor quality of loose threads on the seams and collar. I would've went back in line, in peace, and not be harassed by your own employee. No wonder, you guys have 1.5stars on YELP! It's embarrassing. If more customers shopped online, you're jeopardizing the dying practice of professional customer service, and corporate could close down the store, and jobs would be on the line. I'm in customer service so I know how it is to properly treat a paying customer.

    Photos
    Zara
    Zara
    Zara - Standard condition of the store.

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    Standard condition of the store.

    Growing Pains - Thank you so much for giving me store credit for my NUNA BABY BASSINET- I love EL SALVADOR  and life has come along way

    Growing Pains

    4.1(118 reviews)
    5.8 mi
    $

    I've been coming to this place six years. And it's not changed much…read more This place is packed is like sardines in a can. However, if you're willing to sift through out the items might find a few gems. The prices are fair, but to tend to run on the high side. There is definitely an array of goods to rummage through. And through appointment and hand selection of items the store accepts, it makes for quality picked used merchandise. Finally -- it's nice to see that they have a phone number posted now. This business didn't have one connected to anything for awhile. I believe this happened around the time the new owner, Lupee bought Growing Pains. Once I had an appointment and brought some gently used baby items in I was given the option of store credit or money. The store credit being higher. I don't remember if this was before Lupee bought the store. When the phone number for the business went dark I wasn't sure how to make an appointment for bringing my baby things and kids things in. So I started just dropping them off to create space in my home. I realize this isn't the most ideal situation since the items could go to a non profit so I've stopped this. If you're looking to make a little extra cash or store credit this is an ideal place to take your items.

    I don't know how this store has so many great reviews. It is far from impressive…read more The clothes and baby gear they are selling is outdated and overpriced.

    Photos
    Growing Pains - Girls section

    Girls section

    Growing Pains - Large clothing selection organized by size

    Large clothing selection organized by size

    Growing Pains - More baby stuff!

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    More baby stuff!

    Wild Child - childcloth - Updated May 2026

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