High turnover= inexperienced at some aspects the busniess. Resulting in "on the job training" but…read morehair will grow back. ..........................

I went to Petco today and was told that they don't take dogs for service 12 and over due to the…read morerisk involved with senior dogs. My baby is a 12 year old Westie. He weighs 20lbs. He was only going to get his nails trimmed. This is strike 2 for this location. Melissa/ Megan said this was a new corporate rule but when I called corporate they didn't know any such rule. I just want to know.

The store employees are wonderful, knowledgeable and very helpful. Hey are the best around town.read more

We had called petsmart to see if they had a place where we can come in and wash our dog. We called…read morethem 3 times the first after being on hold for ages they picked up the phone and while I was talking they hung up. The 3rd time I was on hold for about 6 minutes. My daughter walked inside for them to say we could not wash our dog inside when they could have picked up the phone and told us!

Doesn't seem like they take good care of anything but their fish. they have hamsters having baby's…read morein the same cage with other hamsters as well as multiple rats having tons of litters in the one tank with two other rats. I don't know if they were dead or alive but I walked in and the one rat was in the middle of delivery. The monkey they have is poorly maintained and looks beyond depressed. On top of all that they have all of their animals in a wood chip bedding when it is known that it can give them upper respiratory infections. I walked into the reptile room and some of the lights weren't even on and those lights are extremely important for their bone growth. They also sell baby turtles. Either red ear sliders or yellow belly slider but I bet they dont even explain how big they get. I thought this place was going to be nice but it seriously disappointed and discussed me to my core. I work at petsmart and I thought the way we keep our animals isnt enough but this place took it to a whole other level.

Good selection of of different stuff really exotic and cool pets I went yesterday and got some…read moreshrimp for my baby large mouth bass they loved them ate them they minute we got them really good store should check them out if u haven't

Ok, I have been coming to banfield pet hospital for 15 years they are always the sweetest to my fur…read morebabies and myself. However, this review is about the opening guy at PetSmart who so rudely addressed me because after I dropped my babies off I happened to take two steps to the right and look at what I would potentially buy when I picked them up. He did not say good morning just we can't allow you to shop before the store opens I simply glanced for a second but I will just order from a vendor. I literally had to say good morning to you as well. His reply store policy ma'am! I know the policy but there is a more polite way to address any potential buyer. Hello ma'am (simple greeting) we'd love to help you with that when we open at 9 a.m. customer service is just not what it use to be anymore.

I love coming here! The staff are always friendly and the animals are well taken care of. Also of…read morecourse has lots of great products for my cat :)

Very helpful in the pet salon as well as the sales associates in the store itself. The salon has…read moregroomed my mom's yorkiepoo mix for the past year and a half. They have paid attention to the details like paws and face, etc. Also, when I called ahead and explained that my mom was bringing her in by herself and that she is a senior citizen that doesn't get around very confidently, they were super helpful and accommodating. They watched for her car so they would be ready to run outside to take her dog to avoid any accidents or falls! So sweet... They also brought her back out to the car for her as well. Just an all around great experience and people who work here. But be warned, you will have to wait quite awhile for an appointment. :-)It's worth it.

I have purchased 3 KOI just over 4 years ago. They were approximately 2" long at purchase. Two of…read morethem are now about two feet long, the 3rd one is 3 feet long. I have also purchased feeder (gold) fish last year for my upper pond above the KOI. All the fish are healthy and thriving and larger. I also purchase my KOI food there when in Hattiesburg. While it may be a little bit more than Walmart, I believe in supporting local family owned businesses. I highly recommend Pet Palace for your pets and pet needs.

Bought a $50 shrimp. Dead within a few hours. Pretty sure it was injured while being bagged at the…read morestore. Called to find out the policy, and the kid that answered said, I don't think you can get a refund. Will never do business here again. This was a first and last time buying saltwater from here

Highly recommended by a friend, I've ordered 3 dog collars already from them, super durable, odor…read moreresistant (A GAME CHANGER!), does not fade, and comes with a beautiful nameplate where you can put your name, and phone number on the gold plated tag! I've called their customer service a few times to get specific questions answered and they have always been courteous and pleasant to deal with. Looking forward to buying more dog collars from them - they have awesome color options too!

I've ordered e-collars and accessories multiple times in the last 9 years from them and they are…read morereally good. They are easy to get a hold of for questions and to get special handling of orders. Twice now they went out of their way to get my orders out and expedited when I needed my e-collars functioning quickly. I highly recommend them as they are best online vendor I've purchased from. Pricing is competitive, they get orders out quickly, and have 5 star customer service.

Awesome service. Caring owners and staff Healthy food choices and treats…read more Great lication

Top quality products sold by top quality people! Josh and Sage are the sweetest people ever! We…read morebrought Doji in to shop around for collars and harnesses. We could tell that he enjoyed the store's atmosphere more than PetSmart and Petco. Sage helped us find a cool harness that fits perfectly and Doji actually likes. She also showed us their really neat brass name plates (only $5). Josh and Sage gave us plenty of tips that will definitely help our pups. 1 transaction turned into 3! We definitely recommend shopping here for all of your fur baby needs.