Before reading this review, please realize that I am an Elite Yelper with over 600 reviews…read more Please believe what I say. Now, onto Delacy Ford. I've had a myriad of problems with my vehicle -all of which were not correctly rectified by the service department. From Control arms to sensors they never knew what they were doing. They ordered things incorrectly, parts got lost, incorrect parts ordered, delay, delay, delay, after delay. Glenroy in the service department really doesn't understand what's going on. I spoke with the owner Peter Delacy many times and though he tried his best -his dealership is run by incompetence. When I finally got my car back, they did not charge me, which was wonderful. However, not three hours after I drove off the lot, my AC condenser broke. Coincidence - I think not. The AC condenser was not the problem. I brought the car in for. I took it to my AC guy- he said that it looked like my AC condenser was tampered with. Now I don't know whether the service department here at this dealership did that- because they ate so much money fixing my vehicle?? You know I can't tell. But I will never set foot in that dealership again and I don't think you should either. Be aware, and BEWARE.

Let me start by saying, for the better part of 10 years, I was DeLacy's biggest cheerleader…read more Sadly, no more. My car died on the road and I had it towed to DeLacy Ford Elma. I didn't hear anything - or receive a return call for three days. After having my partner stop in and ask what was going on, we were told they had found that they needed my second key fob to "finish their diagnostics". They apparently knew this for 2 or 3 days, but no one ever called to tell me. This was on a Saturday. So, if we hadn't stopped in it would have been Monday until we heard anything - if then. When we arrived there, the gate was open and my car was sitting unlocked. Anyone could have gone in and taken or destroyed anything they wanted - seeing as no one questioned us when we drove right into the gate and up to the car. Upon entering the dealership, the first thing I was told was that no one knew what was going on. They called someone and I was told I needed a new key fob. (almost $400) Then they said I needed to replace the relay (for the antitheft system) They said that's why I needed a new key. Not true. They Could have replaced the relay ($119) and reprogramed the current keys to communicate with it. I was told this (after the fact) by 3 other mechanics and looked it up online as well. I called every single day from the second day the car was there, but no one ever returned any calls. So, what could I do? They had my car and, so far, a bill for $200 so - Once I gave the ok to order the (unnecessary) key and install the relay, I didn't hear anything for 2 more days. Even though I was told I'd get a call "later that day". When I Did finally get hold of someone, 2 days later, she told me the car had been done the day I was waiting for the return call. By now it was later on a Saturday, So I had to wait until Monday to get my car. It's not running as smoothly as it used to (seems to want to die every time I slow down) But I no longer trust DeLacy Ford. I feel they charged me for a key I didn't need. I also feel their lack of communication, poor service and (to put it kindly) less than completely truthful behavior calls the trustworthiness of this dealership in serious doubt. Quite a turn-around from their previous service.

Buyer Beware - My Sister's Experience at Transit Town (Elma)…read more Sharing this so others don't go through the same thing. My 21-year-old sister had her car towed there because it wouldn't shut off and was stuck in park. After sitting there for a WEEK, they told her it needed a battery... and charged her $550. Problem is--that wasn't the issue. When they were questioned about it, the dealer hung up on my dad twice. They then said it needed more diagnostics (more $$$) and wouldn't release the car unless she paid. No return call from management either. We had it towed to another mechanic... and within ONE MINUTE they found the real problem: A bottle cap stuck in the transmission. Fixed immediately. No charge. There are honest mechanics out there--but this was not one of them. Just a heads up so no one else gets burned.

Dealership is so outgoing and friendly when you are purchasing, but wait till you need service…read moreperformed on your brand new vehicle. Absolutely terrible customer service after the purchase. They do what they can to earn the sale but hope you never never have to bring vehicle in for service. I have purchased three vehicles from them in the last 3 years, never will purchase again. i had to start my own claim with jeep why should the consumer have to do that. That is the duties of a dealership.

My new go to place for detailing. Went with the full interior detail since I travel a lot for work…read moreand spend a lot of time in my car. I invest in good cleanings every couple months. Mack's did such a phenomenal job, probably one of the best places I've ever went too. Highly recommend. Will be returning.

In February 2022 I was looking to trade my car in and took it here to have it detailed. Everyone at…read moremy work was amazed at how great my car looked. It was hard to trade my car in. It looked so great. I felt like I had a new car. The dealership that I traded in at a month later said that were shocked at how great my car looked in the middle of winter. I just scheduled to take my sons vehicle to take in and I'm sure I won't be disappointed. Support this amazing local business.

This car dealer provides the worst possible experience in buying a car.Dishonest, bogus /phantom…read morerepairs, inflated price, made up receipts.Only out for themselves and will perpetuate fraud to get your money. Lack of character defines this dealership. Stay away!!

If I could give this company negative stars. I was completely robbed by this company of my…read morefinancial investment and my time. I went into this experience communicative. Willing to be patience and reasonable in my selection based on my credit and income. I was transparent about my income and requested approval be verified first before I even began looking for a vehicle. I was told I was approved after filling out the application and that included the verification of income, I was provided a 2022 ford escape and put a down payment down when I was asked to by Scott. Drove off into the sunset. Never once was told there could be issues with the lender nearly a month after I purchased the vehicle. I was told abruptly with no warning my income wasn't completely verifiable? I sent atleast 15 different documents of financial statements and a detailed employment summary from my boss and suddenly, now I'm not allowed to keep my vehicle unless I give them an additional $3,000. I opted to get into a cheaper vehicle and was told I still needed $3,000 more? Seems like a complete scam. I LOST $1,500 in insurance costs because I had the vehicle insured beyond the refund policy. Galaxyauto took no responsibility for that. I am the provider in my household and now I am likely out of both of my jobs due to galaxyautos inability to be transparent and communicate effectively about the buying process and what the risks were or that my income may not have been acceptable for whatever scammy reason. This company is taking advantage of every person that walks through those doors unless they have half the total cost of the vehicle down as payment or an 839 credit score, so their job is easier. Do not waste your time being played by this shady company.

Awesome customer service and super easy to work with . Absolutely no hassles and no dickeringread more

I have to say that Castilone Dealership is rated #1 in Western New York…read more.... This is the second time buying my vehicle from them. The first time I was so excited to get my 2017 Jeep Renegade and they did everything in their power to get me in that. It was difficult because my credit was poor. But they did it!!!!! Now that my credit is good they got me into a 2018 Jeep Renegade at half of my APR was 3 years ago. Pleased with Will, Corey and Casey. You guys are the best. No need to go to any other Dealership people. Castilone is the #1 Dealership in my family

Do not go near this place! Took my son's jeep here for repair. After spending $1,700 the same exact…read moreproblem remained. They then said that I would have to spend more money bc it may be a different problem. Any reputable dealer would have made this right. Took it to another mechanic who correctly diagnosed the issue and fixed it. I disputed the charge with my credit card company. They investigated and ruled in my favor and credited the money. Now Castilone actually send me a letter threatening legal action for the money even though they are clearly in the wrong and agreed to the credit card decision. Wow! I actually welcome it. Do not go here for anything especially any repair. They have terrible mechanics and are completely untrustworthy, dishonest, and deceitful.

I cannot recommend Transit Auto Detail in Elma, NY highly enough. While driving from New York City…read moreto Canada to visit my family, my car suddenly lurched about 45 minutes from the border, forcing me to pull over. I honestly thought I was going to be stranded overnight waiting for repairs. From the moment the flatbed driver arrived, I knew I was in good hands. He was incredibly knowledgeable, kind, and reassuring during what was a very stressful situation. When my vehicle arrived at the shop, the entire team was professional, efficient, and genuinely caring. They quickly diagnosed the problem and had my car repaired in just 2 1/2 hours. Thanks to their outstanding service, I was able to continue my trip and make it home to see my family the very same day. Their honesty, expertise, and commitment to helping customers are truly exceptional. If you're ever in need of trustworthy, fast, and compassionate automotive service, Transit Auto Detail is the place to go. Thank you to everyone on your team for turning what could have been a travel nightmare into such a positive experience. I am incredibly grateful!

DO NOT take your car to get detailed at Transit auto detailing. They are awful. They do everything…read morethe lazy way and when you get your car back it's not even fully cleaned. It's a wonder that they are still open. You are better off detailing your own car than taking it to this place. If I could give a zero star rating I woul.

Had a leak in pipe from cat back guys cut out bad and had me back on road in my wrangler for less…read morethan expected great guys I'll be back for other repairs Also was Saturday with little Wait with appointment

Just had a new muffler installed on my Jeep Liberty 2010. Great price and service! In and out in 40…read moreminutes. Dave did a great job! Very friendly!