I trust them a lot more than the other quick oil change places in the area. I feel like they are…read morefast, I never have any issues, are reasonably priced for what they are, and have never had any issues. I don't know that I would get much done outside of an oil change or inspection, but every time they have done something for me, it's been fine. I don't think I have ever been here longer than 15-20 minute, but I am often out in about 10. I would recommend.

This place is quick, affordable, the amount of services they offer is surprising for how efficient…read morethey are. I really appreciate them.

I shopped all around for a set of tractor tires in my Syracuse area. I found it was well worth me…read moredriving 100 miles to Sloat Tire . On the phone " Mike" was very professional , gave me an OTD price that made it well worth my while to make the trip out. When I showed up they were all ready for me and true to their word. Highly recommended.

Thought I'd start local and a stopped for a tire quote over the summer and spoke with Mike. I was…read morelooking for new tires and or rims by winter. Mike took down my info and looked at my vehicle. He said he would call me later that day as he was busy. He called days later asking if I'm still looking for quote. I was taken back because he was supposed to be working on prices and options. He then asked some more questions and said be patient. Never got a call. I went to another local dealer and am happy.

Neighborhood car car is a family owned local spot you can trust in Williamsville Nee York. My…read morefamily has been coming here for years and they always are honest and fair. Support local businesses

Pains me to write this review as I've been a customer for over 20 years and typically have nothing…read morebut good things to say, and they have helped me out of many jams. They have even fixed minor problems, and refused any sort of payment multiple times. My car battery tested unusually low during my inspection, I was asked to come back to double check as it was extremely cold that day. I stopped by a couple weeks later. They are too booked to do, it. Isabella tells me to bring it back Thursday morning. Bring the car back Thursday morning. Patrick clearly annoyed with the fact I was in the shop. Not sure if I wasn't put on the schedule appropriately, or just having a personal bad day. Car battery gets checked. Patrick has battery tested "it's at 56% you're good to go." I inquire if that is normal for a battery I believed to only be a year old? "Yeah new batteries can test as low as 80% in this weather, so 56-80% is acceptable." This was said in front of a full waiting room. I inquire with friends more mechanically inclined than me. I am informed yes l, weather will affect the test but, that's testing at a 2 year old charge. Patrick couldn't be bothered to look up as to when the battery was replaced for me to confirm the date. Didn't discuss how the warranty would be determined. A 24% margin of error seems pretty high for a determining factor on a warranty. Didn't tell me what determines an under performing battery, and what would qualify for replacement. Nor tell me when the warranty expires, to potentially bring it back in warmer weather to test again, before the warranty is null. Very disappointed, this is not reflective of brand and service I have become accustomed to, glad they have a second location. I will be avoiding the Transit location.

My story is too long to tell here, but I have to say, you will never find someone with more…read moreintegrity to work on your vehicle. I did not think people like this existed any longer. And I have found he is well respected by other people in the area! I lucked out completely in picking this establishment!

Most trust-worthy, fair, honest and professional tech in town. I've been to the others here. I have…read morenothing but positives to say about Bill'a Auto

Desperately needed someone to check my oil level as warning light was on. Mark took a look…read moreAnd checked everything and I was on my way in 15 minutes. Just nice people! - and super professional.

Great service, I've been to the shop 5 times now and always receive great service. I have a 1999…read moreLexus RX300 and the have kept it in great shape. They never charge for the standard time the books say, they charge exactly for how long the job takes and it's always saved me money. It's the only shop I use now and I've sent friends and family they're way and they are just as courteous and and straight forward. I'd suggest this shop to anyone who needs service.

Visited to utilize the Super Plus Club interior cleaning area. Tickets can be bought right on the…read moredelta website for $7 or it is included for unlimited members. What a great idea! Thanks Delta! This area Includes: VIP Indoor self-service vacuums Individual mat cleaners Glass cleaner Use of clean towels Windshield washer fluid - protects to 20 below Air for tires Compressed air to blow out vents and crevices Truly a great idea. I spent about 20 mins cleaning my car to just the way I like it and it came out great. This is definitely for the do it yourselfer.

Great place for cheap gas, clean bathrooms, and a cold beverage…read more The line for a car wash can be unbelievably long on the rare sunny days in Buffalo in winter. This company offers a "Sonic Kiss Plus" program for $30/month for unlimited washes, and further reductions on gas. It's a great value.

My mom and I have been on the look out for a good mechanic for awhile now after losing faith/trust…read morein who we were previously going to, and I can say that West's Service Station was a great find and they have certainly gained some new customers after the service we received! After getting stranded due to some car trouble the other day, we had my mom's car towed to West's based on two things: a) their reasonable labor rate and b)that they had previously helped my mom out when her car was overheating over the summer, with no expectations in return. They gained points for that so we were willing to give them our business. We're both in need of our inspections in about a month or so, so this was a test run in a way. We dropped off her car to them about an hour before they closed on Thursday evening and it was ready to go the next day. Quick and efficient service at a very reasonable rate. They didn't try to take advantage of us (let's be honest - half the time if you are a woman and dealing with a mechanic it feels like they're trying to take advantage of your assumed lack of knowledge). I will ABSOLUTELY be returning to them in April when it's time for my dreaded inspection, and I will visit their quaint little full service gas station whenever I'm in need and in the area. :)

I brought my 2013 Ford Edge to Kolb Family Automotive for multiple electrical issues including…read moreclimate control problems, windshield wipers not working, an airbag light, and service advance trac warnings. Their online scheduling system originally booked my appointment incorrectly for 4/2 instead of 4/3, but they did agree to still look over the vehicle, which I appreciated. After diagnosing the vehicle on 4/3, they contacted me with recommended repairs and I approved the work. My vehicle remained there for over two weeks and I picked it up after hours on Friday, 4/24. Immediately after pickup, I realized several of the original issues were still unresolved. The windshield wipers still did not work, the airbag light was still on, and later I discovered my backup camera no longer worked and the ambient temperature display now only showed dashes instead of a reading. I texted them that same evening regarding the unresolved issues. A few days later, I was told the wipers had essentially been forgotten about after another repair was completed and that the airbag concern was not something they worked on due to liability reasons -- something that was never communicated to me upfront despite being one of the main reasons I brought the vehicle in. The only repair that appears improved are the brakes, however now the vehicle shakes while braking. I can finally turn the heat off, but now my AC no longer works either. What was most disappointing to me was the lack of follow-up afterward. I sent a respectful message explaining my concerns after picking the vehicle up and never received any response. At that point, it stopped feeling like an honest mistake and started feeling like my concerns simply were not important. I understand older vehicles can be difficult to diagnose, but after spending a significant amount of money and being without my vehicle for over two weeks, I expected better communication, more thorough follow-through, and confirmation that the original concerns had actually been resolved before returning the vehicle. Overall, I left feeling frustrated and disappointed with the experience.

I could not be more satisfied with the entire team. Great service from start to finish. The price…read morewas more than reasonable. I had my car back in less than 2 hours, awesome job guys. I would recommend Kolb Family Automotive to family and friends, and anyone having issues with their vehicle. I know they will be my choice.