1 star for the guy at the counter, 5 stars for the mechanic…read more My husband made an appointment a few days in advance for 5 PM. We were concerned when we arrived because the bay doors were closed and there was only one car in the parking lot. I had also booked an inspection via the website the week prior, but my appointment was canceled due to the technician not working during the time I scheduled it. (This issue was resolved, and they squeezed me in the next day.) We arrived 15 minutes early and saw that the employee working the front counter was sleeping in a chair directly across from the main entrance. My husband and I talked for a few minutes, hoping to wake him up, but he remained asleep. Eventually, my husband walked closer and said "excuse me" a few times--still no response. At that point, we were genuinely concerned for his well-being. After raising his voice slightly, my husband finally woke him. He asked if anyone else was there, and we told him no. (The bay doors were closed, and we weren't about to go through a door labeled "employees only.") He half-heartedly blamed "PJ" for us not being helped, but it was clear he was the one responsible for the front desk. Once he found PJ--who was literally just in the back of the shop--PJ quickly got to work. It took him about 10 minutes to find and patch the leaky tire. We spent more time waiting for the receptionist to wake up than we did getting the actual repair done. Overall, we were disappointed with the customer service but very thankful for PJ. We will not be returning or recommending this location to anyone. My suggestions: 1. Replace the employee who was sleeping at the counter. 2. Fix the website so that: * Appointments can only be booked during timeframes when the correct technician is available. * Booked appointments appear properly on the employee side, so that even if someone is napping, they have a chance to wake up before the customer walks in.

An overall amazing experience and service with Craig and his team. Came in a random Saturday with…read morealignment and tire issues and they took care of us right away and got us on the road. Their kindness and service was much appreciated!!

Paid over 1k dollars for new tires. Brakes and rotors. Only for the tires to wear out less than a…read moreyear. Did my own tire rotation. But because I didn't take it to them they couldn't prove the tires were rotated. Rotors were never replaced. They shaved down my old ones to make them look new. Why would I take my truck there to get my tires rotated when I can do them for free ? Guy at the front desk was a total Ahole. NEVER again going back to this place. Messed up my alignment as well. Didn't bother to put anti cease on the brakes between the rotor and the hub. It was ceased on so bad we had to use a sledge hammer to get it off. We live in NY. Everything rusts QUICK. Awful. Just awful. Maybe because I'm a girl they think I'm stupid. ‍

Excellent service and customer care. I am a small camper dealer 100 miles away. Brandon got my…read morecustomer from his area scheduled quickly and efficiently for a New York State trailer inspection. Made both my customer and my affordablecampersplus.com business very pleased. Wish I operated near by to do business there daily. Rock solid after only a five minute phone call. Much appreciated. Smitty

I could not be more satisfied with the entire team. Great service from start to finish. The price…read morewas more than reasonable. I had my car back in less than 2 hours, awesome job guys. I would recommend Kolb Family Automotive to family and friends, and anyone having issues with their vehicle. I know they will be my choice.

great techs speedy service…read more awesome service efficient and price competitive aaa approved repair shop

Thought I'd start local and a stopped for a tire quote over the summer and spoke with Mike. I was…read morelooking for new tires and or rims by winter. Mike took down my info and looked at my vehicle. He said he would call me later that day as he was busy. He called days later asking if I'm still looking for quote. I was taken back because he was supposed to be working on prices and options. He then asked some more questions and said be patient. Never got a call. I went to another local dealer and am happy.

Holy cow did we get lucky finding this place! En route from Ohio to NY, a valve stem broke on my…read moreClass C motorhome. Not only did they fix it the very next day (it was after closing when it happened) but they ran an extension cord out so we could hook up and save $$ on a hotel! Value is outstanding - they did a GREAT job helping us out and provided the service not only quickly but for a great price! Customer service was awesome - so friendly - and service requested made the tire good as new! THANK YOU!!!!!!

They answered the phone, answered all my questions, and were able to fit me in the next day. I had…read moremultiple issues going on. They fixed what they could that day, let me know what was going on with the other stuff, and set me up with an appointment. All in all a very satisfying car garage experience.

Paid top dollar for a minor brake repair. Service manager claimed they couldn't repair properly…read moresince it was was way over their expertise. If you like paying, then having to do the repair yourself, this is the place to go. Trying to reach anyone one with any authority is like trying to reach OZ. 11 August 2025, I was eventually contacted by Bob who is a regional Manager. He apologized that the repair was not fully corrected at the visit but he did make things right after our discussion. That's a huge positive, so it all worked out acceptable in the end. Thanks...

Making an appointment was necessary for me. I was told I may have to wait 2 hours but I was done…read moreafter 1 hour. Serviceman made sure they had potential needed parts for my repair. I was happy with the final bill. I will return in the future when needed! And recommend them!

We were on holiday with a shaking steering wheel. We happened upon this busy place. If I could give…read morethis place 10 stars I would. Thanks to Chris who took the time to diagnose the problem, Brian for researching and installing tires, and Sammy for overseeing everything and keeping us in the loop. We so much appreciate this place! Oh yea, and a great price. I checked....

absolutely awful service. Has anybody heard of two month old tires being bald because somebody hit…read moreyou two weeks ago ALL because you haven't gotten your car fixed because at the repair shop yet because the parts aren't in yet and it's still drivable. but yet I got four brand new tires two months ago and two of them are completely bald. They will do nothing to help me and/or warranty them out. Worst business I've ever done waste of money.

My partner came here yesterday for tires after one blew on the highway. Fox was able to get them…read morequoted and installed on a weekend with a good set of used tires the whole way around the SUV. For four tires and the installation, it came to under $350 before tax, which was a reasonable price compared to other places.

Sincerely wish I had looked closer at reviews. Took our truck there. So much greasy stuff on…read morefloors our feet were sliding. Not to mention the grease on anything that touched the floor. After the detail I found something under the passenger seat, looked like dried vegetables. This had to be from previous owner, so never cleaned under the seats. Specifically asked for seats to be cleaned front ones looked okay but back looked worse than when I dropped it off. Windows streaky. Dirt on tail gate. Not impressed at all. We will not return.

We trust these guys with not only automotive, but with all our basic UHAUL rental needs, the…read moreservice is quick, professional and fair and as a added bonus the communication between mechanics, sales/rental reps and customer is outstanding. It's also a HUGE plus that almost everyone that works here also volunteers their time as Firemen.

Excellent! one of the few shops that weld…read more.. Great people! They are looking out for your best interest

They went above and beyond. Very kind and helpful folks. They were there for me even on short…read morenotice. I highly recommend!