They ruined a suit coat (part of an entire suit) that I have worn only 3 times. That suit cost me about $500 at Jos A. Bank. There was a like a burn mark or pull mark that caused a hole. I had worn that suit to church just 6 days prior with NO ONE mentioning any holes or distress....so it wasn't there. When I went to pick up the suit and then question the mark, I was told it was probably a moth hole or that I had "picked it on something sharp". When told I had just worn it 6 days before and there were no issues, she said it must be "old". After I informed her it was a $500 suit I had worn 3 times, she said that nothing they do in their "process" could have caused it and took ZERO responsibility even though the suit was IN THEIR CARE when it happened. To make matters worse....THEY DIDN'T REFUND THE CHARGE FOR HAVING THE SUIT CLEANED THAT THEY RUINED. VERY VERY disappointed. I won't be going back. I like to be able to wear my clothing again instead of ruining clothing that costs quite a bit of money. read more

Extremely Disappointed! I recently moved to the Cincinnati Area for a new career. My job requires me to wear premium and fashionable clothing. I purchased a new wardrobe from Brooks Brothers. $150 per pant, $89 per shirt, $795 for my coat, etc. High priced nice Wool clothing. The clothing was purchased in November 2014 and are less than 60 days new. I went to Widmers based on a recommendation that they do very nice work... This is definitely not the case... Upon picking up my clothes, my coat was missing... Instead of looking for the coat or even attempting to locate it, the manager rudely said "well are you going to pay for what I have found?" Of course my response was "no, I will pay when you find ALL of my items" the manager then said "Well I have other customers walking in and a driver that needs to take another load to our off site cleaning facility." Mind you the customers were still in the parking lot. The manager then proceeded to place my items back behind the counter hanger and tended to the other customers and driver.... Then finally began looking for my coat! Did I get offered a partial refund for my time wasted... NO.... Did I get a smart a** remark from the manager... YES... Just plain rude and inconsiderate. The best part to all of this; upon returning home and removing my items from the packaging; I noticed Pilling on all of my items.... What causes these crazy balls of fuzz you may ask.... Laundering of my Expensive Wool Clothing! I was irate in this moment and called the manager. The response I received was a very unsympathetic apology and an offer to send my clothes back to the warehouse for repair! Yes, I want the people who made my clothing look unrefined to repair them..... No Thank you...I sent pictures to the manager to prove my claim and she sent me an email stating that it appeared to be a manufacturer defect and told me to return all of my clothing to Brooks Brothers!!! I contacted Brooks Brothers and they told me they would exchange all of my Wool clothing, however, they wanted to make me aware that this is an excuse given by a dry cleaner that has messed up and washed my clothing.... They said that unlike the dry cleaner, they stand behind their product and will ensure that I am completely satisfied. However, I am a man of ethical responsibility, and will not make the party that is not responsible for this error hold responsibility.... Thank you to Brooks Brothers for being a company of integrity! I have spent several hours shaving my clothing back to smooth and will NEVER use Widmers again. I do NOT recommend you take anything of value to them unless you have plenty of time either correcting their mistakes or take pleasure holding other people responsible for their mistake. Price: $72 for 3 Wools Pants, 3 Shirts, and 2 Coats.... This price includes a $10 off coupon. I do have picture and email proof of my statements if you need me to validate my claims... However, based on other Yelp reviews that I have found on Widmers while researching this company; you will notice that my claims have already been substantiated by many other people. Please keep in mind that out of the 67 Million reviews, less than 20% are negative. I am one of the few that are disappointed enough to leave a review. Widmers should really take this serious as Yelp influences the purchasing decisions of over 200,000 people daily! Yelp is also used by Siri to give reviews on the fly and is ranked as the #1 review site. 98% of people who have made a purchase did so after viewing Yelp! Want the stats: http://expandedramblings.com/index.php/yelp-statistics/ read more

$23 for ONE suit; 3 day service. Nothing special, no stains or alterations! What a rip off!!! I didn't pay that much for a suit dry cleaning when I lived in Los Angeles. read more

Twila is always a pleasure to do business with. She welcomes all customers with a smiling face and a big hello. Keep up the great work.

This location has the friendliest manager and staff that I've met at any location. I go out of my way to go there because of them. My clothes always look fresh and clean. I've never had a problem. That's why I go out of my way to have my dry cleaning done there. read more

PLEASE DO NOT use this place to dry clean your pleated drapes. I took a pair of drapes to be dry cleaned after a spot of oil got on them. I proceeded to take them there since they advertise on their window that they dry clean drapes (incidentally when you are put on hold during a phone call they announce they SPECIALIZE in drapery cleaning). The manager looked at the tag that clearly said DRY CLEAN ONLY. She stated that she was not sure if they could get the stain out, so I told her to do the best they could do. Once I got them home and hung them, the front fabric part of the drape had shrunk 4-5 inches making the liner hang out the same amount. After paying $62.00 for 2 standard size panels I took them back hoping they would give me a partial refund which they would not do. It was very clear they STEAMED the draperies making them shrink and not dry clean as label stated. She offered to send them to their seamstress to let the hem out so the fabric hung below the lining, but said that would be an additional $50.00 charge in which they offered to pay half. I was appalled since they were the ones that ruined them, they should be the ones to fix them at THEIR expense. Then the manager told me they NEVER KNOW how draperies will come back once they send them out for dry cleaning. My draperies are ruined and I had to replace them with new ones, at MY expense. read more

Terrible customer service - paying with a credit card each time turned into an incredible hassle. Borderline rude employees. Prices that are highest in the area. Cleaning quality is unimpressive. Yes, they deliver, which is convenient, but I prefer to go somewhere my business is appreciated. read more

Honestly, I hope everyone has the opportunity to read this Yelp review for Widmer's. I could not write enough good things about them because there are not enough volumes. Their customer service is unparalleled and the quality is outstanding. I highly recommend for everyone to be a loyal customer to Widmer's in West Chester, Ohio. Thank you Widmer's for exceeding customer expectations! read more