Wow, a 4-year-old review all of a sudden is causing issue. Seems to me that if things got better,…read moremy old experience wouldn't matter. Instead, I get messages from an ally who belittles me, threatens me, and did the research to ensure I knew she had doxxed me. Copying and pasting from my business website. Asking me to delete my reviews as a "Christmas favor." Hmm... Not sure why they're siccing this woman on me after all these years. They must be desperate - or she is.
In the interest of honesty, as she is so fervently interested in, I will copy and paste the other review here. It was confusing way back then which account to post my experience on, since they were not exactly honest with their dealings with us and they had two accounts on Yelp. I also see that the other business account has either been buried or deleted. Not sure what that's about. Below the review, I'll share some of funnier lines from her messages to me.
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Here you go, circa December 2013:
Jeff, I'm assuming he's the owner, is a misogynistic jerk. He lies about completion dates, then tells you that you have an attitude problem because you expect him to meet it. He blames everyone and everything else but himself for not getting it done on time (or correctly). I ended up stranded in the middle of nowhere waiting for him to get around to deciding what he was going to do. Fix it? Deliver it? Give up on it? Still waiting...
Oh, and it gets better - *I* have an attitude problem because I believed him when he said it would be done two days ago and got a bit upset when I found out I had to pay for a hotel and cab to wait for them. There was no yelling or even swear words (though I'd like to claw his eyes out) - but he had the nerve to tell me that I was a b**ch (yes, he called me that word) because I expected him to be done when he said he would be and had the gall to ask for a definitive time/date so that I could plan my entire life around his shifiting timeline. Shame on me.
If you end up stranded in the middle of Globe, AZ - push your car to another city and find another mechanic. It'll be worth it. Trust me.
***UPDATE****
It gets even better, if you can imagine. After so long of a delay, and them being complete jerks and getting defensive and using the excuse that they're being thorough - the vehicle they "fixed" broke down after the first day and we had to rent another van to finish our job. So, major attitude issues AND crappy work. Nice combo.
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Now that we've gotten all of these reviews in one place, let's talk about her issues with them. Yes, they are harsh, and deservedly so. She begins by saying it was unfair that I was focusing on the condition of the office, "Not everyone lives the same lifestyle or has the same standard of living, which does not affect their ability to do a job."
Are you for real? This is a BUSINESS. I was not visiting their home. I was at their place of work --- where they absolutely should put their best image forward, by definition and design. If they are unwilling/unable to even clean their office or treat it with a modicum of respect, then it directly reflects the work they will do elsewhere --- as was evident in the service I received.
She goes on in several messages about how the motor was ordered, where, the timing, etc. and that I was being unreasonable in that I did not want to put my life and business on hold for their continuing excuses. What she does not go into is that I was called in to drive the van off AFTER the original driver had to leave for another gig, AFTER the engine was ordered, AFTER it was shipped, AFTER Gila said they would have it ready in two days and AFTER the second day. In flying out and picking up the van, I was doing a favor for a family member that should have taken an afternoon. It then drug out for several more days.
She then goes on to say that I was most likely "cranky" and "nasty" to the people in the shop. Read my reviews. I'm honest, and I will give credit where credit is due. I am not the world's most patient person, I'll admit, but I will always be civil. Always. I never raised my voice, swore, or was rude to them. The trailer trash attitude was all them.
She goes on to find me on Facebook and message me there. She tells me that I'll be on Santa's naughty list and wants me to remove the review entirely because they are nice people and go out of their way to help others. She says, "The business owner was a huge help recently in making it so I could reach out and protect a child from harm, he asked nothing, when I pushed further he asked if I could help get the negative mark off his business." Violate Yelp's TOS much?
They never went out of their way to apologize or offer me a place to stay while I was far from home, alone, in a strange place, doing someone a favor on a shoestring budget. Anyway, here ya go, darlin' - the rest of the story.