Be warned when you go to the service department. AVOID BOB. If it hadn't been for the ladies this…read morewould have been a 1 star review. Carri was amazing to deal with and kept up communication. I dropped my truck off on a Monday, main reason for drop off was service, recall on trailer module and fix the digi-shield on the door. Truck was at dealership 8 days. The person that installs digi shield comes on Tuesdays and Thursdays, both days my truck was there. It did not get replaced then. Only thing was service was completed and trailer module could not program. Bob was off this week and my case was passed off to Carri. She was very communicative, got my issues resolved and did what she could to help get my digi shield fixed. I got my truck back today after being vehicle less. They did help me get a loaner for the weekend, after being without a vehicle for the entire week.

Warning to others: Ask upfront how their appointment process actually works "Does this guarantee a…read moretime, or is it first-come-first-served?" I talked with two other customers in the waiting area and they both had been waiting for over two hours for oil changes; and both, like me, had scheduled an appointment. Even with an appointment my total wait time was 2.5 hours. I'd say that Jim Hudson needs to reexamine their appointment process.....or better yet, just be upfront with the customers and tell them that an appointment is meaningless. Honesty is a win/win for both sides.

I've been a loyal customer for some time. I have tried other lots. Just to be turn down but not…read morehere. He tried to work with you and gets you approved. Go see them today and drive away happy.

I was looking to buy a used vehicle and ran into this dealership in Lexington, they have plenty of…read morechoices from SUV's & small vehicles. I found a VW Jetta for a great price and the owner was explaining my different options (in house financing or cash, which is always cheaper) I definitely bought it cash. I will be back for a second car soon!

Being one of the few a Authorized dealers in area, this dealership gives you that peace of mind,…read morelet alone the lowest financing vs non dealership places. Kevin, helped me in every way purchasing my first golf cart, and it came out perfect in the look i was trying to achieve. I wanted to do some stuff myself and he assisted in any technical question I had as well. I have since become friends and very happy I stopped in. Thanks Palmetto Kustom Karts

***BUYER BEWARE*** I purchased a golf cart and specifically asked if the batteries were new. I was…read moretold everything on the cart was "re-done" and new. I immediately had problems and contacted them. They just kept telling me other things I needed to buy. Finally, feeling desperate, I called the manufacturer of the batteries and they told me how to find the date stamp. Turns out, the batteries I was told were "new" were five years old and had no life left in them when I purchased them. I spoke to the owner, Kevin Stillinger, (respectfully giving him the opportunity to "right this wrong") and he refused unless I paid $150 for him to pick up the cart, another $150 to bring it back and then pay for whatever they diagnose the problem to be. I have opened a complaint with the South Carolina Better Business Bureau for unethical business dealings. Palmetto Kustom Kartz saw me as an "easy target" because I am a woman, they lied to me about the batteries, and didn't like that I called the manufacturer to find out the truth. This business practices fraudulent dealings and refuses to stand by their employees word. #CORRUPT.

5 cars later and I'm still satisfied.. always Hassle free and John gets the job done quickly. Easy…read moreride Auto sales people you won't regret it!

Charged over $200 for a simple check engine light scan. Then told me I needed over $10,000 in…read morerepairs. Had another mechanic review the inspection report and it was all inaccurate trying to rip me off. Brought all this to their attention and was ignored for months. They would not even respond to my bank's investigation. Finally went back in person and they admitted they would not have paid for the items on their own inspection report. Could not get a refund for their own incompetence. You will get ripped off here.

After a series of reprehensible experiences at Miracle Nissan of Augusta & Miracle Nissan of North…read moreAugusta, I came to Dick Smith Nissan of Lexington for my 5,000 mile service. The staff were warm, attentive, efficient, and cohesive. Even my after-service follow-up has been consistently helpful and exceptional, and that's coming from someone who grew up around the car business and was previously a service advisor. I am looking forward to returning for my 10,000 mile service in the new year!

Went to get a key fob programmed. Had an appointment and was told it would take about an hour. Two…read morehours in they asked if the key I gave them was the only other key I had and they were about to start. Took three hours for a one hour appointment. Just garbage experience. Still gave three stars because the key fob worked as advertised.

Sad you sell cars when they schedule to come pick them up after working a deal sales person should…read morebe fired for doing that sad they cant just be honest