Amazing fast service! Always get in and out quickly with a piece of mind that everything is done…read moreright. This dealership is the best!!

Honestly one of the smoothest service experiences I've had--super chill staff, quick turnaround,…read moreand they kept me in the loop the whole time. No weird upsells or pressure, just straight-up good service. Definitely coming back.

From meeting with the GM Mr Quincy, to the sales guys that greeted me on my return, everything went…read moreflawless and they took great care of me. They were fair and easy to work with, and when other dealerships wouldn't honor their word on an offer, JTs AutoLand was able to deliver and gain a happy customer. Sold my leased Lexus to the dealership for the offered KBB instant cash price. Everything checked out and they were happy to do business. I was able to get in and out pretty quick and they were super friendly, even though I wasn't purchasing anything on the lot. Would definitely recommend these guys and would be back to do business again!

We visited JT Autoland after seeing a car listed online for $17,900. It seemed like a good deal, so…read morewe stopped by to check it out. But once we arrived, the truth came out fast. They tried to add an $799 GPS fee and another $799 tracking device fee -- two unnecessary add-ons totaling nearly $1,600. These charges were never disclosed online on the posting itself. We expected normal costs like doc and tag fees, but these were clearly inflated and misleading. Even worse, because we were paying cash, they told us we'd have to pay an additional $1,000 (which made the price 18,990 before any fees or taxes). That was shocking. Why penalize someone for not financing? If anything, a cash buyer should be getting a discount -- not a surcharge. We've bought many cars from many bigger and better dealerships and never had to pay GPS/Tracking fees. Even before talking numbers, we went on a test drive. When going on a test drive, the sales rep didn't even scan or check our drivers license before letting us test drive the vehicle, which I'm assuming isn't their policy. After seeing how they operated, we were ready to walk away and had already made it clear we were done with the deal. As we were leaving, the salesperson came back with a new offer. We responded with a final counteroffer -- just $700 less than what they proposed -- and that's when everything blew up. Out of nowhere, the sales manager with a lazy eye stormed over and aggressively yelled at us to leave the store. He shouted and screamed at us for even offering $700 less and acted like a troublesome individual It was a deeply unprofessional and shocking outburst. We never raised our voices, never disrespected anyone -- we simply made a standard counteroffer and were already in our car trying to leave before the salesman came out in the first place. Wanting to give them a chance to explain, we spoke with the General Manager over the phone. Who did apologize and asked us to consider coming back. When asked what can we do to resolve this issue over the phone he stated that "we are really busy and like taking care of business in person," there was not a single costumer sitting down in that dealership when we were there. When we asked for the name of the manager who yelled at us, the GM refused to provide it and stated that they could not do that coldly ended the conversation by hanging up the phone. After the whole situation, we checked Yelp -- and of course, this dealerships has a 2.4-star rating. Now it all makes sense. Multiple reviews describe the exact same rude behavior, and a lack of transparency. This dealership lures people in with low online prices, then loads on undisclosed fees, especially if you're paying cash. And if you push back to slightly negotiate? Prepare to be insulted. Never ever have we had a dealership disrespect us and we have bought from many bigger and higher named dealerships before. We left feeling disrespected and misled. There are plenty of honest dealerships out there. This isn't one of them.

Enroute to Columbia, South Carolina for a basketball tournament weekend, and my oil light popped on…read morejust as I entered the city limits Friday evening. Unfortunately, I hadn't checked it before hitting the road, but no worries -- Columbia is a big enough city, so finding a Chevy dealership shouldn't be a problem. Luckily, I found Hendrick Chevrolet less than a mile from my hotel. I rolled in around 8:00-8:15 Saturday morning (May 16th) to see if they could squeeze me in for an oil change, and they had no problem accommodating me. I was able to drop my car off, head to the basketball tournaments, and come back later to pick it up with zero hassle. Mackie was my service advisor, and he was awesome -- friendly, personable, and made me feel like my car was in good hands. He kept me updated throughout the process and even recommended an engine filter replacement that I genuinely appreciated him pointing out. Overall, excellent customer service and a smooth experience from start to finish. I'd definitely recommend Hendrick Chevrolet whether you're local, passing through town, or just need a quick oil change while traveling. Solid 5 out of 5 stars!

Bought my car here and it was fine. No problems. Knew the cost, no arguing. When we sat with…read morefinance we asked multiple times how long the additional coating would take and it was "about an hour" from both finance and the sales guy. Make the appt for "about an hour" and show up and service tells me 3-5 hours. I planned on an hour, took time off work and had to bring a toddler along (pick up time was right in the middle). Service guy was rude, didn't even know why I was there, then couldn't even reschedule the appt. Told me to leave and call the salesman to reschedule. Asked for a manager and they said they were busy. Isn't it their job to deal with pissed off customers? I could have stayed if they had been honest and I had been prepared to sit for half the day. Giving one star because I can't give less.

The service center here is great. They are friendly, efficient and not overbearing…read more I purchased a car from here and my family cars are serviced here. I recommend

Efficient and professional. Friendly service. Quick to return my vehicle. I always bring my…read moreNissan to Dick Smiths

Chase landed us in a new 2026 Grand Highlander this morning. His stellar personality, humor, and…read morepatience made the car-buying experience completely worth the paperwork. Even though we walked in without a solid idea of what we wanted, he listened carefully to our needs and showed us exactly what we were looking for. He kept us laughing and handled our young kids' nonsense with ease, making the experience enjoyable for everyone. Highly, HIGHLY recommend coming here--especially to Chase--when you're in the market for a new car. We will definitely be back!

Jim Hudson is where I've always gone for service on my multiple Toyotas have owned…read more I purchased a Yaris, Rav 4, and Prius from this dealer all with exceptional offers. I have brought my Prius in for service many times but after a 5 year hiatus in Florence we moved back to Irmo area. I have to say I thought the Florence Toyota prices were high but come to find out Jim Hudson was even higher. We are talking near $185 for oil change and tire rotation. I know there is inflation but this is unexceptable, way over priced for these services. I was stupefied and not willing to be duped like this again so I took my Prius to Steve Padget Honda across the street over bridge. It felt wrong but oil and tire rotation for $146 which is still high but lower. Apparently this Prius cost more because the starting rate is $68 for oil, one of downsides to hybrids. I use to have no problems with service costs at Jim Hudson, perhaps in time they will decrease again.

In these uncertain times of COVID, Anger, Staff Shortages, Violence, etc. etc…read more I just want to give a shout out to Mr. Reaves and the patient crew who took care of My Wife's KIA. Yea, I had to wait awhile because I didn't have an appointment but this is one of the problems we face here in America ( A LACK OF LOVE & PATIENCE). KUDOS to Mr. Reaves and Staff and continue to be professional, loving and proficient in what you do.

I started out giving them a 4 rating, I brought my 2021 JEEP wrangler in for the Jeep wave, (oil…read morechange, with tire rotation) all were free with my purchase from up in NJ, while I was in, the tech h came to the counter, and asked for my wheel lock, (I was surprised, as I didn't think I had a locking lug nut on my JEEP. Well, I asked the tech to look in glove box, and he came back and said he couldn't find it. I said don't worry about it, it's my fault. Moving forward 2 days, I got a call from customer service, and that's as when I decided to go to car, and double check, I was correct, I did not have any locks on my wheels. Then I got slightly angry, I called and left several messages for customer service, and the service department. And nobody got back to me. I then when to shop on the only day I was able to, a Saturday, after I tried several times, and no return calls again that same day. The manager of service department was then told when I was there, that I had aftermarket rims on my vehicle, and that was why they didn't rotate them. I brought him outside, and shows him me fully stock vehicle. And he said I don't have an answer for you, and the shop is fully booked for the day. I said I am sorry, but that is unacceptable, and the fact nobody got back to me, is also unacceptable. I then agent to the main building, and also left my number again, and this in now 2 weeks later, and no return call. Very unacceptable. You have now lost me as a new potential customer. Over this. Would like someone to reach out to me, if you choose to, obviously my many calls didn't get any response.

I'm very pleased with the service and courteous staff! Just moved here, and they have taken extra…read moregood care of my new Lincoln Nautilus that I had shipped here!! Keep up the great work!!

Buyer Beware. I…read morefound a vehicle they had advertised online for $19,985. After calling to go over price and speaking to the manager Holly, she went over all the pricing and the discounts the vehicle had and after was satisfied with the price of the car went through with a credit check. After the credit check, the price went up $1995. For a "MVP NAS Theft Protection" which I already pay insurance for. I asked them to take off this MVP protection package the was unneeded, and unwanted. I was told that every new car has to have it through them which was not expressed when going over price of the car before the credit check. Holly is now telling me that it's a required "dealer fee" another lie. This is not a dealer fee it's an optional insurance package for theft and glass protection which again is already covered by insurance. The dealer is very untrustworthy. Don't take them for their word even if they are a "manager". If you do decide to use them get everything in writing before they run your credit and good luck as you were warned.

My husband and I have been coming to Golden Motors for years. Whether it be to buying new vehicles…read moreor for labor and parts. Kegan has always been so helpful and helped us out in ways we didn't know we could get out from being upside. His knowledge, energetic personality, and his positivity doesn't go unnoticed. I recently came in to Golden Motors to have new tires and rims put on my new Jeep Rubicon. I had so many question I didn't know where to start. Warren was the man who helped me out. Not only did we sit down and talk about best options for my Jeep, but also what look I wanted and what I expect to do with my Jeep. He took the time to show me different options for both tires and rims. My expectations were blown through the roof. Not only did they come in super quick and I was able to get them done the same week. He made sure I was happy and what to except with my new driving experience and made sure I loved it before I left. During my time with Golden Motors I had the pleasure of meeting Chris. He is the Jeep Man. Chris knows all things Jeeps. It was great talking with Chris about more great option I can update my interior look and exterior. With all those great ideas he gave me, I can't wait to do more! Thank you to the amazing customer service from the first initial phone call, to the entering the building with smiling great faces, till the time I walked out. They make you feel welcomed and like family. My husband and I will continue to keep our business here for all our needs!

Well, started out great. Once I got home, I was suppose to receive the missing floormats and tag…read morelights that were broken. MJ stopped communicating with me and will not return a text or phone call. One of the ladies that work there is the only person that returned my call. I finally received the floor mats, weeks later, after several phone calls and text. One of the only messages that I received from MJ blamed the tariffs, completely inaccurate. I still haven't received the correct tag lights, the one that was sent was the wrong one. I wouldn't be as upset if MJ, my salesman, had communicated with me better. A man is only as good as his word...something that is no longer taught and something that I will no longer accept.

Buying a car is a terrible experience, but fortunately there are times that it is simple and the…read moreindividuals you are dealing with don't make you feel dirty. This place is a rarity in that it was easy, the value was there, and the two dealers were honest brokers. I always reference if I would send my mom to a dealership or repair shop as my level of expectations. This time, I actually *did* send my mom here to buy her new car. She walked out incredibly happy, Brian and Charles were amazing. This dealership isn't a churn shop; each car they purchase goes through a full inspection and basic repairs, and they don't sell it if it isn't up to spec. This is better than some brand name dealerships that we went to immediately prior to this. I have a few more used car purchases in the next couple years. You can be damned sure this is my first stop.

From the owner: Columbia's premier used car dealerread more