From meeting with the GM Mr Quincy, to the sales guys that greeted me on my return, everything went flawless and they took great care of me. They were fair and easy to work with, and when other dealerships wouldn't honor their word on an offer, JTs AutoLand was able to deliver and gain a happy customer. Sold my leased Lexus to the dealership for the offered KBB instant cash price. Everything checked out and they were happy to do business. I was able to get in and out pretty quick and they were super friendly, even though I wasn't purchasing anything on the lot. Would definitely recommend these guys and would be back to do business again! read more

We visited JT Autoland after seeing a car listed online for $17,900. It seemed like a good deal, so we stopped by to check it out. But once we arrived, the truth came out fast. They tried to add an $799 GPS fee and another $799 tracking device fee -- two unnecessary add-ons totaling nearly $1,600. These charges were never disclosed online on the posting itself. We expected normal costs like doc and tag fees, but these were clearly inflated and misleading. Even worse, because we were paying cash, they told us we'd have to pay an additional $1,000 (which made the price 18,990 before any fees or taxes). That was shocking. Why penalize someone for not financing? If anything, a cash buyer should be getting a discount -- not a surcharge. We've bought many cars from many bigger and better dealerships and never had to pay GPS/Tracking fees. Even before talking numbers, we went on a test drive. When going on a test drive, the sales rep didn't even scan or check our drivers license before letting us test drive the vehicle, which I'm assuming isn't their policy. After seeing how they operated, we were ready to walk away and had already made it clear we were done with the deal. As we were leaving, the salesperson came back with a new offer. We responded with a final counteroffer -- just $700 less than what they proposed -- and that's when everything blew up. Out of nowhere, the sales manager with a lazy eye stormed over and aggressively yelled at us to leave the store. He shouted and screamed at us for even offering $700 less and acted like a troublesome individual It was a deeply unprofessional and shocking outburst. We never raised our voices, never disrespected anyone -- we simply made a standard counteroffer and were already in our car trying to leave before the salesman came out in the first place. Wanting to give them a chance to explain, we spoke with the General Manager over the phone. Who did apologize and asked us to consider coming back. When asked what can we do to resolve this issue over the phone he stated that "we are really busy and like taking care of business in person," there was not a single costumer sitting down in that dealership when we were there. When we asked for the name of the manager who yelled at us, the GM refused to provide it and stated that they could not do that coldly ended the conversation by hanging up the phone. After the whole situation, we checked Yelp -- and of course, this dealerships has a 2.4-star rating. Now it all makes sense. Multiple reviews describe the exact same rude behavior, and a lack of transparency. This dealership lures people in with low online prices, then loads on undisclosed fees, especially if you're paying cash. And if you push back to slightly negotiate? Prepare to be insulted. Never ever have we had a dealership disrespect us and we have bought from many bigger and higher named dealerships before. We left feeling disrespected and misled. There are plenty of honest dealerships out there. This isn't one of them. read more

We are new to the area. A promise my wife and I made was that once settled in SC, we'd get her into the Jeep Wrangler of her dreams. We looked at several dealerships and were able to negotiate a decent price on the new vehicle, but all of them low balled our trade. Our trade was in mint condition. Now, we're not unreasonable people with no idea what mint means. I am a retired public servant who went to work as a certified sales representative at a friend's Chrysler - Dodge - Jeep - Ram dealership. Vehicle condition is only one of many factors that determine trade value. Ultimately, we went onto the Kelly Blue Book site and got an instant cash offer price. Then the phone calls, emails and texts began. The KBB cash offer was a fair number, but ideally we knew with the current market, we could do better. There were three dealerships who received our info from KBB. The first one we went to was a Chevy dealership in Lexington. It seemed that when they found out we were only interested in selling them our vehicle and not looking to purchase anything from them, you could feel the climate change. They provided us an insane low ball number. When asked if there was a reason for the significantly lower than KBB value offered, the sales lady said they (not sure who they are) did not give a reason. Well, we left the dealership and probably would not ever go back. We went to the next dealership who contacted us from KBB. That was JT's Autoland in Columbia. I received a couple texts from their KBB manager, Liz. Texting with Liz was great. She responded promptly, professionally and read my messages and understood exactly what we were looking to do. She invited us in and our schedule just didn't permit the time to get in for a few days. Absolutely no pressure from Liz at all! She did follow up a few days later to see if we were still looking to sell our vehicle. We were, and I was able to get in later that afternoon. Wen I arrived at the dealership, my first impression was a good one. The dealership appeared well organized and clean from the outside. The cars for sale on the lot were nicely detailed and showed very nicely. The cars on the lot were all parked with ample space to open doors without dinging the doors of the next car. This might not be important to everyone, but to my wife and I who are car people, it says a lot! We appreciate little things like that. When I walked in the front door, the sales manager's desk was buzzing. While I was waiting to speak to Jimmy, that's who Liz told me to ask for, I was approached by a very nice sales representative named Phil. I told him I was there to have my vehicle appraised for a KBB instant cash offer sale. He was polite, professional, and excited to help me out. What a difference over the Lexington Chevy dealership I went to first. Phil was a pleasure to deal with. He asked all the right questions about our vehicle, and when he was informed that we were just looking to sell at JT's and looking to purchase a specific Jeep Wrangler elsewhere, he was still happy to assist me. JT's could seriously teach their competition how to do business better. Phil spent as much time with me as needed to have my vehicle appraised, to professionally present the offer to me and it was thousands and thousands more than the Chevy dealership. Same car, same mileage BETTER PRICE. I accepted their offer and Phil stayed by my side throughout the process. I really appreciated that. People may not realize this, but every minute Phil was with me, was time he wasn't selling a car to someone else and earning his commission. I even had the pleasure of meeting the KBB manager Liz while I was there. I made sure to personally thank Liz and Phil for their awesomeness and professionalism. Jimmy at the busy manager's desk was brief but the ultimate professional. He clearly was running a busy desk, yet didn't miss the opportunity be awesome. The last person we had to deal with to get all the DMV papers in order was a gentleman named Jordan. Jordan was one more example of professionalism at JT's. The last guy was as awesome as the first. I will be referring everyone I know looking for a vehicle or to sell or trade to JT's and let them know to see Phil. Phil is an awesome car guy. Who knows, if that very specific Jeep Wrangler we're looking at elsewhere doesn't pan out, I wouldn't hesitate to head back to JT's to see Phil. I'll update my review if the opportunity presents itself. I'd like to thank the management and owner(s) of JT's for their great staff. That doesn't happen by accident, so keep doing what you're doing!!! Thank you, and please thank each of the people I mentioned here. read more

JTs AutoLand of Columbia - A great car for sale at JT's Autoland. Tell them the former owner sent you! - Car Dealers Near Me - Columbia, South Carolina

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I got a car to drive for Uber from JT on Jamil rd. Worse experience of my life. It did not pass inspection from Uber. Do not buy from them. They are not truthful and have hidden fees that include $700 for a rear break light and an additional 700 for a tracking device. read more

I live in Asheville, ND area drove to Columbia to buy a car I had found online from JTs in September 22, 2024. It was supposed to be delivered to me within the week because they agreed to make some repairs. I was told I could take anyone until it was delivered, but I didn't think that was necessary because I had a rental that was paid for until after the car should have been delivered. Well then Helene hit. We lost our home and had to stay with relatives a county over. I contacted JTs as soon as cell service came back and told them not to rush delivery, to be safe because roads here were bad. October 4th i asked for an update and was told the car was going through service and id get an update soon. It was still a week later, October 10th before we received the car. No communication initiated by JTs at all during this time. Within two days it was clear something was wrong with the car, so I had my husband take it to the Nissan dealership repair shop for evaluation on October 14th. The mechanic said there was sludge in the engine and it would need to be flushed or we'd need a new engine soon. I reach out to my contact at JT's thar same day and told them because the car was still in the 6month/3,000 mile warranty. First they tried to get me to use my extended warranty I'd purchased. I pointed out I couldn't since it was still under dealership warranty. Then it was almost two weeks, October 23rd, no communication initiated by JTs auto, of me reaching out for an update before I was told they would cover the flush. We called Nissan repair shop and got the first available appointment we could for November 4th. We dropped the car off and found out that day that it needed a new engine already. We contacted JTs. We were still getting no communication initiated with us from JT's until today. My husband and the mechanic at our Nissan repair shop were told by Quincy that JRs was sending us a car up tomorrow as a loaner to keep while our engine was replaced. Not an hour later I get a call from the manager saying they can't repair my car and they just want to refund me and wash their hands. I told them no, I don't have a car right now... being displaced from the hurricane I have to have a vehicle to get my kids to and from school in another school district because the bus isn't an option and I was told a loaner was on the way tomorrow while they fix the car. I recalled all of this story with Kody, and he apologized and said he'd call me back. Then Quincy called my husband and tried to tell him the same thing. So I looked up South Carolina state laws to see if they could force me to take a refund instead of repairing the car they sold me and found out they can't. Kody called me back shortly after and told me he had talked to everyone and the only option he had for me was to take my money back and let them have my car back. I told him he might want to talk to his team because SC state law said they can't force me to do that because the car was still under warranty and I was promised a car was on the way for tomorrow morning to keep until the car was repaired. Kody ended the call with me and called back moments later to tell me he had spoken to his boss and was right, SC state laws didn't allow them to force me to take the car back and they would come pick it up and repair it but they will not give me a loaner car in the meantime. Me and my family have been treated so disrespectfully by JTs Autoland in this process. We were promised a loaner car.. they know our situation, and because we wouldn't be bullied into accepting a refund, they are refusing to follow through with the promise to let us use a loaner car while repairs are made. So buy cautiously. There is a warranty... but if you're car messes up under their dealer warranty, they will try to back out of the deal, make promises to try to help, attempt to bully you into taking the money back or nothing, and then withdraw their promise of a loaner in the meantime. read more

i recently purchased an SUV from JTs Autoland. There was no Buyer's Guide on the vehicle when I purchased it. when I inquired about the warranty, I was assured there was remaining warrant. Not once was I told, nor was it discussed, that it was JTs Limited Warranty. The purchase went "relatively" smoothly, and that was the end of my good customer service experience. After less than one week, the heat went out on one side of the SUV. When I went back, I was told that I needed to take my vehicle to Land Rover for the repair because it was not under warranty, after being told otherwise. Who in their right mind would ever purchase a Land Rover with no warrant?! Long story short, I was given the runaround for more than two weeks. That's when I was given the Buyer's Guide information after constantly showing up on their doorstep, and they agreed to have it repaired...two weeks later! They, however, didn't take it to Land Rover as they told me I should have but to another repair shop on the other side of town to save money. I find their practices to be somewhat deceptive. THEIR POST-SALE CUSTOMER SERVICE IS TERRIBLE! Right after my purchase and before my issues, I spoke glowingly of JTs to my coworker who was in the market for a vehicle. He went to them and purchased a truck a day later. He told them I referred him, and they in turn told him that I would receive a $500 referral fee. I was pleasantly surprised when he came into the office on Monday and told me as I had no idea about the program. When I inquired at JTs about the referral fee, they immediately denied telling him it was $500 but instead $200. When I sent them information from their own website about the program fee structure, all I heard was crickets. This was my third time purchasing a vehicle from the JTs group of dealerships. And I can assure you, it is THE LAST! Buyer beware! read more

Did an appraisal through Kelley Blue Book and received multiple calls from dealers. JTs Autoland gave me the best price of over 7 offers from local dealers and I had a check in hand the same day. The staff was very helpful and professional throughout the sales process. 10/10 would recommend for anyone looking to sell their car quickly and get a fair price. read more

I am disabled and unable to walk long distances so looking for cars is challenging. I went to JTs and received excellent service. The salesman, Kaleb, brought several SUVs up to the front to look at so I would not have to walk all over the lot, which I would not have been able to do. I didn't buy that day but I will go back. read more

Extras were installed in the vehicle I purchased without permission and charged! I was told these two items were installed in all their vehicles. So when I went to check one of these items that are "installed in all their vehicles" it was NOT installed! They are not honest and take advantage of people. Buyer Beware! I would not recommend this business to my dog!! read more

I would give them no stars if possible they are very unprofessional. They never would call back and had my credit pulled multiple times when they said they were only going to once. Please save your time and go somewhere else. Horrible service. read more

Don't go. They don't care about what your looking for, Andrew will just talk over you and tell you what you need to do, half of which is bullshit. Then he will send u somewhere else saying "they have what ur looking for in your budget and he will make sure you get hooked up", just to drive 20 mins to sit another 2 hours for them to offer u something 8-10 grand over budget. read more

The buying process was easy and quick and the staff was friendly. Unfortunately the dealership puts add-on products that are not included in the advertised price. One of those devices is a GPS device that allows you to monitor your vehicle information. The dealer is supposed to have the device activated upon purchase but 5 weeks later I am still waiting and nobody responds to email or phone messages. Horrible customer service after the fact, but I guess they don't care about customers once the purchase is completed. read more