Juan was amazing! I worked with him to secure rooms for employees before the ice storm. He was…read moreeasy to work with and handled all of the arrangements. I also had the pleasure of speaking to Elizabeth on one occasion and she was very patient and kind. The employees reported easy check in and clean rooms.

To whom it may concern,…read more This is a formal complaint about a locked-out-of-room incident that happened to us for the third time staying in Hampton Inn Snellville within one year. This morning (Saturday July 26) my husband and I were going back to our room 202 after breakfast, when we found out the lock didn't work (no green light flashing when the key is presented). We tried both of our key cards. It didn't work. So, we went to the front desk and asked Keke, the front desk manager, to help us. We are Diamond members of the hotel and we stay there many times. KeKe was the one who helped us get the engineer to fix the lock a few months ago. It took a long time for the engineer to arrive last time because he had to drive from home. Nevertheless, the problem was solved. This time KeKe sent the engineer (Celine Philips) to our room. We waited at the lobby while he was trying to fix the lock. After 20 minutes or so he said the lock was fixed. According to our previous experience and many times staying in this hotel, when the lock was completely dark (no light flashing when key is near) that means the battery of the lock is dead or very low. When we used our key on the lock, it flashed red and yellow (normally when the battery is good the light should be green according to our previous experience). So, my husband asked the engineer (Celene Philips) if it's fixed. He answered, "yes it's fixed." However, when the lock flashed red and yellow, he should've known that the battery is still very low, and the lock could die any time soon. Yet he left telling us the lock is fixed. Later in the afternoon at about 4PM, when my husband and I came back from outside, we found the lock NOT working again!!!! We were locked out of the room once again. So, we went to the front desk. At this time the front desk manager is a nice gentleman named Shurod. After he understood our situation, he used a power bank to recharge the lock and opened the door temporarily. We got in our room and packed everything and moved to another room Shurod arranged. We would be staying there for another week so it would be nice to have a room with a reliable lock. I would like to compliment the front desk managers KeKe and Shurod for being helpful and understanding in all those 3 unpleasant situations that happened to our locks. I hope this hotel does a better job maintaining their lock batteries (maybe test the batteries occasionally, so they don't die on guests when they need to get into their room for emergencies or run to the airport). We travel frequently for business and have stayed at many hotels all over the world, yet we never had this locked-out-of-room situation in other hotels except for Hampton Inn Snellville. We come to Georgia very often and whenever we are in Georgia we stay in Hampton Snellville. We chose this hotel because it has a great gym and great staff (except for the engineer who didn't fix our lock). We really hope that the hotel can improve the locks situation and hopefully this WON'T happen to us again. Because it was a big hassle every time it happened, and we are paying customers and Diamond members who don't deserve this 3 times in one year. A little too much too frequently. I wish you good business and a prosperous year ahead. Sincerely, Ken & Angel Hunt

I wanted to personally thank both Isiah and Ankit for their superior customer service. Not only…read morewere the very polite, they were very friendly and accommodating. They were diligent in making sure we were satisfied 1000%. Thank you! We will be back!

A few years earlier this hotel was good. I stayed here on multiple occasions and recommended…read moreothers to stay if they were visiting our Loganville office. I have been hearing feedback from others the ownership was not the best and cleanliness standards were deteriorating. Some stated that the rooms reeked of weed. Tonight after arriving on a late flight and with an early meeting I stopped by a few minutes after midnight. Being after midnight my Choice Hotel app showed a rate of $109 for the following night but not the present night. I went to the front desk and asked and showed the man the rate on the app. He then went into a discussion of why that internet rate is wrong and the real rate is $160. I asked him to call the Choice Hotel reservations if he felt this rate was wrong. I was just asking him if he would honor a late arrival (after midnight) with an early departure in the morning. Very aggressively he said no and if I wanted a room it would be $160. Seems expensive for the area and it felt like he was just wanting to pocket the difference beyond the published rate. And this was really bad and rude customer service. Like "wow" that is outrageous and too strange. They are not on our recommended hotel list after tonight.

Enjoyed our stay, and hope to return in a season where we can enjoy the outdoor amenities: pool,…read moregazebo, fire pit. The rooms are beautifully furnished, and common areas are lovely, the gorgeous Christmas tree was a nice bonus. Breakfast was good (biscuits, gravy, eggs), and the host made us feel quite welcome. I've been wanting an alternative to the mid-tier corporate hotels in Covington for a long time, and we are pleased to have found Twelve Oaks.

Beautiful home with well appointed guest rooms. Quiet and homey. Staff was delightful and…read moreresponsive. Beds and mattresses were extremely comfortable. Convenient location to all we wanted to do that weekend. We will go back.

When we check inn in this nice motel, Front desk was very nice & helpful about area. She offered to…read morelet us see deluxe room with microwave & refrigerator. The room had a nice furniture & NEW carpet. Bathroom was in good condition. As soon as we saw Very clean bathroom and comfortable Beds, we immediately decided to stay. When we went back to confirm our room, she gave us very competitive price that we couldn't even bargain. Over all our stay was quiet & comfortable without any surprise or problem. We will be back again to stay.

We chose this hotel for my wedding party, as it was the nicest and closest to our venue. It was…read moreclean and spacious for prepping before the ceremony. We had 8 ladies, stylists and 2 photographers all together and had enough space to do our hair and makeup. I would definitely stay here again and have put out-of-town guests up in this hotel since then.

The first thing you notice is how clean this place is. Truly spotless. Once you approach the…read morecheck-in, you'll find just how courteous and pleasant the staff is. That includes behind the counter, housekeeping, and maintenance. Nice breakfast offered. Supreme location places you very near interstates, restaurants, and grocery stores. Very impressed with this TownePlace Suites.

Came here to stay while working. This hotel was well worth…read morethe money. The entire team working was amazing. The hotel lobby and the room were extremely clean. Although I did not have breakfast in the morning since I am not a breakfast eater, the cookies in the evening were an amazing touch. I will be back the next time I have to be back in the area.

Everyone was super friendly even with 1am check in. Room was quiet and super clean. Complimentary…read morebreakfast was well stocked even at the end of the service time!

We stayed here as a more reasonable alternative to crazy hotel rates in Athens during graduation…read moreweekend. We were so pleased with our stay! We loved the very nice restoration of a historic building full of charm. We never saw staff but everything was provided for our stay, from daily maid service to beverages in the communal kitchen fridge. Stying in the center of town was a plus, as most sights, restaurants and shopping were within walking distance. Wayfarer is a real gem in a cute town!

This is my first time in this lovely hotel. It is newly renovated and boasts well appointed rooms…read more The hotel is located in the heart of downtown Monroe,Ga. Although there is no cafe in the hotel, it is within walking distance of several excellent restaurants and lots of fine boutiques are nearby. Room rates are reasonable. All in all a pleasant stay.

stayed at the Hilton in Alpharetta for a work trip and overall had a solid experience with just a…read morefew areas that could use improvement. I arrived late--as usual--and check-in went smoothly. The front desk agent was extremely polite and helpful. I asked for a plastic key (I always do this as a backup in case the app fails), and while she was processing it, another employee (Not front desk maybe engineering are maintenance) chimed in to say I didn't need to visit the desk if I checked in on the app. I had literally just explained why I came down, so that felt a bit dismissive. Either way, I got my keys (she gave me two) and headed up. My Hilton Gold status wasn't acknowledged--not a big deal, but it's usually part of the routine. My room was on the 7th floor and looked great. Just inside the door was a Cuisinart coffee maker (dual-cup), a small refrigerator with two complimentary water bottles, and a low countertop with two drawers. Between the coffee area and the closet was a wall mirror. The closet itself had hangers, an ironing board, iron, and a safe. At the top of the closet, there was what looked like a concealed compartment--unclear what it's for, but it stood out. The bedroom had a wall-mounted TV above a second set of drawers with an ice bucket and glasses, a desk with a non-rolling alligator print chair (surprisingly stylish), and a plush armchair with a side table and lamp. Bedside setup included two lamps, an alarm clock, and a limited number of USB ports and plugs. Outlets were scarce overall--one near the coffee maker (but half-blocked), and one in the hallway. Another not positive note is they have no free coffee so you can't get a cup of coffee without paying for it and that is the first time I've encountered that at any Hilton anywhere. The bathroom was clean, with a glass shower, lighted mirror, and a built-in nightlight (which I always appreciate). Towels were average--not luxury, but not thin or scratchy. A hair dryer was provided. The door had a solid privacy guard at the bottom. I didn't have much of a view at night, but the room felt comfortable and well-kept. Breakfast was a bit of a mixed bag. The staff was great--super friendly and welcoming--but the food didn't impress. The bacon was practically inedible, hard like plastic. Pork sausage links were decent, and the Gouda cheese grits were flavorful but salty. Pre-made waffles were good. There were the usual extras like breads, pastries, and fruit, but overall it didn't feel like a standout Hilton breakfast. I didn't go back after that for the rest of my stay. The snack shop by the front desk could use serious attention. It was heavily stocked with healthy options that didn't seem to be selling, while candy and chocolate were gone almost immediately. I had a late night chocolate craving and came up empty-handed--only ice cream was available. On top of that, they sell glass Coke bottles that require a bottle opener, but there's none in the room or the shop. I had to go back to the front desk and ask the guy to use the one he carries in his pocket. That shouldn't be how it works--either include a bottle opener in the room or offer one with the purchase. I didn't request housekeeping during my stay, but I liked that they left a card on my door letting me know I could reach out by 2 PM if I needed anything. That's a nice, considerate touch I haven't seen at other Hiltons. Parking is mostly in the rear. There are Diamond and handicap spots up front, but for most guests, you'll need to walk a bit either to the front entrance or the side door--even from the closest spot in the main lot. Each evening, the hotel had a lively vibe. The bar and patio areas had groups hanging out, enjoying drinks and conversation. It seems like a fun place to stay if you're here for leisure. I was just in town for work, so I didn't get to take advantage of it--and I never even saw the pool (if they have one). The night staff were friendly and attentive every time I passed through the lobby. Overall, the hotel is clean, the staff is great, and the room was comfortable. Just a few tweaks--better breakfast execution, a stocked snack shop, and accessible bottle openers--would elevate the stay. On a side note I had to sign into the Wi-Fi on my cell phone and my laptop every single day of my trip At other Hiltons I stay signed in the entire time I'm there or maybe after 5 days it resets could you have your IT people adjust that setting please It's a pain when you're behind a VPN for work

We were here for a family wedding. We were supposed to be given breakfast vouchers at check in but…read moredidn't get them. When we asked for them the front desk person looked up our room number then told us even though we had the "blocked room" we didn't get the vouchers. No reason but very rudely said "you can pay for breakfast " and dismissed us. Front desk staff not informed of what is happening, does not question why things aren't the way it supposed to be. Some of the guests didn't get the welcome bags. It just seemed to be very poorly run and the staff didn't care to find out what the problem was.

This bed and breakfast provided the perfect getaway for our quick trip to Georgia. We needed…read moresomething for one night. It was everything we could have asked for. I love low-key places that put you in the heart of things while providing privacy, comfort, and luxury. Upon arrival we were greeted by Adam. He was kind and welcoming. He made us feel right at home. After showing us to our room and settling he left us to explore. What a beautifully decorated bed and breakfast. The decor inside of our room and throughout the manor was breathtaking. I took my time exploring each room in the common areas to make sure I didn't miss a thing! Our room was located on the first floor towards the front of the house. It was clean, smelled great and spacious. All of the amenities for a in-home spa experience were provided. They even sell spa packages. I bought the lavender scented on because that's one of my favorite scents. We decided to run and pick up something to eat and bring it back to the bed and breakfast. You have the option to eat inside of your room or in the inclosed patio. We chose to sit in patio which is where breakfast is eaten as well. They offer complimentary breakfast that's served buffet style. When we got to breakfast the next morning I asked for a fresh pot of eggs. They had no problem accommodating and the food was very good. If you book a stay during the warmer months you'll love the option to take a dip in the beautiful pool. If there's an emergency Adam is just a phone call away and not far. His quarters are on the property grounds as well.

We had a great stay! Every morning breakfast was served or buffet style and was good. Each morning…read morestarted with a bowl of yogurt/fruit/granola. Then main meal was eggs with either French toast or biscuit and a meat. OJ and Coffee and Tea to drink. The 24 hour coffee & snack availability (bagels, toast, marble cake and mini fruit danish) was great after coming back from a long day. Our room was cleaned daily. I have nothing negative to say about this stay. Accommodations were exactly as stated and seen on the website. Adam was a great host.

We had a great stay at Homewood Suites. The room was a bit old-fashioned but it was clean and cozy…read more The king-size bed was comfortable and the shower pressure was quite nice. My husband and I greatly appreciated that our rooms were well-maintained by housekeeping. (Rosa made sure we received fresh towels, beds were made, and that garbage was emptied every day.) Much respect to the entire staff, who were friendly, professional, and quick to respond to any issues. A few other pros: *easily accessible to I-85. *perfect location for shopping of any kind. *down the street from Gas South Arena *plenty of restaurant and cafe options in the area. Overall, a really lovely stay and we would return.

Great hotel. Close to work while in the Lawrenceville office. Breakfast options were solid, nothing…read moreblew me away but I've also seen much much worse on the road. Hotel was set up well and spacious. Great staff and solid little happy hour on Wednesday. Note to Marriott. They don't charge to park here. Take freaking note. There is no reason to charge for parking in the suburbs of Atlanta. One thing they should upgrade is ability to stream on their tvs. Would prefer to hook up my Netflix/anything from my iPad instead of their cable options.