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Whitney Glazing Supply

3.0 (1 review)
Closed • 7:30 am - 5:30 pm

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8 months ago

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Rocky's Ace Hardware

Rocky's Ace Hardware

(10 reviews)

$$

Website for your misleading website clearly says 15% off for rewards members. I get in the store to…read moreget 15% off and I'm telling you need a coupon. I was never mailed a coupon. I've been a rocky customer for years and years. I've never been mailed coupons then I'm told you have to do it through the app never done anything through the app was never told I had to do it through the app. They got a pile of coupon right there they just couldn't take the 15% off to satisfy a customer. Nope the help has zero personality. I will be shopping at Home Depot or Lowe's for now.

Rocky's Ace Hardware in Vernon, Connecticut Stinks. This store really STINKS…read more I visited this store on Th-9-12-24, because I wanted a specific product. Their website said it could be ordered online, but then would not accept the order. The website specifically said that the product was in stock in the Vernon store. The product was not in stock. I asked to have the product ordered for me. I was informed me that the minimum quantity for an order was 48 items. I was not allowed to purchase a smaller amount. I asked if quantity for the store could be ordered and then put on the shelves so customers could purchase them. I was told they could not do that either. They have the product in their warehouse, they have a store, they advertise the product on their website, they say it's available at the store. It is not available at the store. AND they refuse to make it available. Why do they offer products for sale and then make it impossible for customers to buy them? Why do the Ace commercials claim prompt, courteous service, when I certainly did not get anything of the sort. And why do they expect customers to enjoy being treated this way? Do they really think they're going to prosper and profit by offering products for sale and then refusing to make the transactions? And then they tell me there's nothing they can do about it, that's just the way it is, but actually, IT'S THE WAY THEY MADE IT. I will, as much as possible, avoid this establishment in the future. Rocky's Ace Hardware in Vernon, Connecticut Stinks. That store really STINKS.

The Home Depot

The Home Depot

(40 reviews)

$$

I choose Home Depot over Loews and other stores because of the customer service I can get here…read more The selection comes a distant second, even though that's incredibly important too. My latest experience was to purchase both a ballast and T12 lightbulbs. I'm not afraid to ask for help and say I don't know something. I didn't even have to wait, someone came over and offered to help me. He told me where I could find ballasts and even said they are giving them away. He tried to first find me something on clearance as he wanted to save me money. When the one I was looking for was not there in clearance, he me the right one, which was about $18. I was looking for LED lights, but he convinced me that this might not be a good fit, today, because they were new and have not come down in price. This light is at the bottom of my stairs and won't be used often so I'll give it a few more months before I address LED lights again. What he gave me was the ability to get my bottom of the stairs lights back, not just a product. Home Depot does it well and that's why this is my home store for hardware.

First of all... Richard in appliances in Manchester is great! Knowledgeable, friendly, and…read moreprovided us with many 'tips'. He was the reason we decided to purchase the refrigerator here. HOWEVER... delivery was scheduled... the driver called at 11:45 to tell us they would be there in 20 minutes. At 12:00 I received a text stating "they could not complete our delivery" and someone would call to reschedule. WHAT?? Well apparently, due to a storm, there was a tree down on a street in our neighborhood (not ours) and the drivers chose not to detour the ONE MINUTE it would have taken them to go around the block. They just called 15 minutes earlier... they couldn't call me back??? I immediately called the delivery number they gave me and was told the drivers could NOT turn around, and the next delivery date was several days out. I went above and beyond to prepare for this delivery... even putting the old refrigerator right by the door for them. The drivers must be in the business of losing money for the company... after this debacle we immediately cancelled the order and purchased elsewhere.

Whitney Glazing Supply - buildingsupplies - Updated May 2026

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