Called and told them my little guy was not easy to groom, and I gave him tranquilizer pills and a…read moremuzzle.the accepted him, so I thought they were experienced with hard to groom dogs. When I went to pick him up they had not done his face or head, and refused to. Poor little guy has hair hanging over his eyes and they wouldn't just snip it off. He has multiple cuts on his body from what I assume is an inexperienced groomer, shaved down to the skin, he is a mess with a furry head. They were rude and charged me $69 and yelled at me. Zero stars for them! I might say that Heavenly clips turned out to be Hellish clips

The groomers were fruendly ,patient and helpful! Cant wait for my next appointment in addition to…read morethe receptionist

We have gone sporadically to The Barking Lot for a couple of years now. There was a…read moremiscommunication with the preference card recently and I was less than pleased with the grooming service provided. However, when I called to discuss it with the owner, he was more than happy to help. He went through and investigated the situation/preference cards, did not blame it on staff, all while trying to provide the best customer service he could. They were able to fit my two dogs in last minute which I appreciated and they did an excellent job. Even if it was a sub optimal groom, having an owner who works with customers to try and navigate problems and make them right makes this business stand out. Thank you!

I took my cat in for a lion cut. He has very long hair and it was getting matted. Luke greeted me…read moreat the door. He listened to me tell him about my kitty, who had never been groomed other than at the vet's office, and assured me everything would be fine. Luke did a wonderful job! Ozpin looks great! They also tried to bathe him but he wasn't having it..lol! Price was very reasonable, too. Luke and The Barking Lot now have a customer for life!

Oh no I'm starting my review and can't remember anyone's names to thank, but want to share that…read moreI've recently started going to the Ashland location for bunny equipment & accessories and I have been happy with the service every time. My little bunny is so much fun to spoil and Petco has a great selection of fun things for small mammals to chew and play with, as well as corner litter boxes litter, scoops, etc. I just bought her the little bed in the photo I am posting with this review and she immediately climbed in it and bunny-loafed. If they are out of stock in the store it's easy enough to order it online and have it shipped directly to your home. I've always found the Ashland store to be clean and well stocked. I'm very impressed with how healthy and well-maintained the for- sale animals are. Staff seem to be young adults in general, with enthusiasm for their jobs. It's exactly the right mixture of employees available to help but not a ton of pressure to interact until check out if you don't need anyone to find what you stopped in for. I've been there with all of my kids and staff was friendly and kind even though it can be a lot to see excited kids come thru the door (my kids like to run over and stare at the cages and aquariums of pets and fantasize about bringing all of them home). I get a good feeling when any business understands that children are part of the population, and treats them well, because honestly those are their future customers after all. YES: KID FRIENDLY

Ashland Petco is always welcoming. The store staff is always willing to help. They do have grooming…read moreservices. They have a variety of pets for sale as well.

I was so pleased with Cayleigh. She came in and met my dog and was so kind and gentle with him…read more He's just a six month old puppy, so he can be a little challenging to say the least. When she brought him back, he looked absolutely adorable. She did for a great job and I'm looking forward to her next grooming with Winston. It is not affordable for everyone, but if you are able to have a mobile groomer, this is the one to contact.

Jenna from the Hanover location, did an absolutely amazing job ! It was our first time using a…read moremobile service with our health needs senior pup. She was fantastic! Welcoming , gentle , caring , and really took the time to talk to us. she has us for life ! thank you so much Jenna ! love the Kidd family ( Bella )

They always take the best care of our dogs. Our dogs are wagging their tails when we pull up. They…read moreare the best.

My husband and I boarded our dog here this past week and I couldn't be happier with her care. I…read morealso had her groomed while she was there and she came home looking precious and they even gave her a cute little Easter bandana. I feel like they really care about her. We called mid-week to "check in" and they told us how she was eating and behaving. Super friendly place with incredibly reasonable prices. Additionally, they offer a 10% off discount if you board your dog for 7 days or more. Will definitely be using the Hanover Humane Society again for grooming and boarding!

Called and emailed to no avail. No one ever returned my reaching out. Don't know if this is even a…read morebusiness anymore.

I have had 12 Dogs in my life...I love them like they were Humans. In my life. I have never…read moreenjoyed a groomer more then Cheyanne. I had 2 Huskies...One of them was paralyzed for the last 2 years of his life. Cheyanne Groomed that Boy perfectly that whole time without complaint....I also have this Giant German Sheppard that we saved from the Pound....He can smell pretty darn bad at times because of unknown condition....and again....Cheyanne took care of that boy as if he were a Police K9.....Her work is also the Best of the BEST!....I'm sad to lose her. If she moves to YOUR Town....be sure to give her a chance....She'll quickly become part of your family as she was with us!....Good Luck Cheyanne!....

I'm new to the area and was hoping to find a good place to go for my pup whenever we have…read morevacations. After my dogs boarding from Friday afternoon to mid Monday morning, I was informed that during his Monday morning bath, the groomer noticed a "hot spot" on his back leg. Upon further examination, it appeared to be an actual wound, not a hot spot. From god knows what. Then as I kept looking him over, I realized he had a giant black spot on his front leg. I thought it was a scab but once I started messing with it, it seemed like gum or some sort of tar. Once that was removed, I noticed his paw. That's when I saw that 3 of his paw pads were stuck together with the same type of tar / gum substance. I had to use a ton of goo gone and patience to get it off him. He does not like his paws being messed with but once he realized I was giving him some relief, the process went smoother. Regardless, I shouldn't have had to do any of that. Disappointed with the level of "care" my pup got and how he was given back to me.

We have been taking our dogs there for over 5 years. Never an issue. As for the lady complaining…read moreabout not taking dog if shots weren't up to date or expiring during their time away. That's a stupid remark. Didn't want to over-vaccinate your dog? Please. There are state guidelines that they must follow. Sounds to me that alot of the complaints are not even legit or petty. And then you have the complaint of someone being charged for dropping off a little early. Well everything is digital nowadays so when you check them in it registers the time. Why didn't you just wait a few more minutes to drop dog off? Again, petty.

My toy poodle was in bad shape when I got there. He was taken in right away. Dr. Leverett, Morgan,…read moreNichol and Michelle were all wonderful. Unfortunately we lost our best friend but these four made a horrible experience bearable.

I WOULD GIVE 0 STARS IF I COULD I'm not normally one to…read morespeak negatively about businesses, but I feel I need to share our experience. DO NOT TAKE YOUR PET TO CHENAULT VET HOSPITAL. If Miles had any chance of survival, I believe it was taken away because of the care he received there. A week before this, Miles had been seen at the emergency vet because there was blood in his urine. At that time, he was acting completely normal, and we were told he likely had a UTI and should follow up with a regular veterinarian. His appointment with his regular vet wasn't until Thursday. By Tuesday, Miles had suddenly become lethargic. He was vomiting, unresponsive, and clearly not acting like himself. Chenault's was the only clinic that could get him in quickly, so we took him there. When the doctor came into the room, she smiled and reassured us that Miles was going to be okay. He was diagnosed with kidney disease, and we were even told he should still have around two years left. We were sent home with paperwork listing products that could help him. Miles was given fluids under the skin and anti-nausea medication, then discharged. By the time we got home, he was much worse. He tried to drink water, but his head would fall into the bowl. He didn't want to eat, move, or respond to us. He cried out in pain. I kept hoping the fluids would help and planned to take him back in the morning if they didn't. As I looked over his bloodwork, I noticed his glucose level was 41, something that was never discussed with us. Glucose that low in a cat can lead to seizures, coma, or death. I tried giving him sugar paste to help, and for brief moments he would try to stand, only to fall over and cry. He spent the entire night lying on me, getting worse by the hour. He cried, fell over, wouldn't move, and even kept one eye open, as if he was trying to make sure I was okay. By 4 a.m, he had 3 seizures, I knew we had to go back to the emergency vet. I was already preparing myself for the possibility that I would have to say goodbye. When we arrived at Cladda Veterinary Hospital, the staff reviewed Chenault's records and told us they were shocked that Miles had been sent home. We were told it was not appropriate for him to be discharged and that he should have remained hospitalized on IV fluids overnight. By then, Miles was too far gone, and we had to make the heartbreaking decision to let him go peacefully. Later that day, I called Chenault's to explain what the emergency vet had told us and to ask why Miles had not been referred elsewhere if overnight care wasn't available at their clinic and why his glucose level was not discussed. I also requested reimbursement, which I felt was reasonable given the circumstances. I was told that they do not offer overnight hospitalization. But if that was the case, why were we never advised to transfer him to a facility that could provide the level of care he needed? Today, I received a call stating they would not reimburse us because the doctor's notes claimed that Miles's glucose level and other concerns had been discussed (Mind you we also didn't receive the doctors notes until today) . That again, we were not told that. They also said they gave him something for his sugar, which they did not and it was not on the paper as well. The question of why we were never referred to another hospital if he needed overnight care was never truly answered. What hurts the most is wondering if things could have been different. Miles left Chenault's in pain, critically ill, and already dying. Justice is needed for this sweet boy because he deserved better. My boy was taken from me far too soon. Please think carefully before trusting this clinic with your beloved pets.