Called and told them my little guy was not easy to groom, and I gave him tranquilizer pills and a…read moremuzzle.the accepted him, so I thought they were experienced with hard to groom dogs. When I went to pick him up they had not done his face or head, and refused to. Poor little guy has hair hanging over his eyes and they wouldn't just snip it off. He has multiple cuts on his body from what I assume is an inexperienced groomer, shaved down to the skin, he is a mess with a furry head. They were rude and charged me $69 and yelled at me. Zero stars for them! I might say that Heavenly clips turned out to be Hellish clips

The groomers were fruendly ,patient and helpful! Cant wait for my next appointment in addition to…read morethe receptionist

The owner is a really nice guy, he is great to my dogs. They always look great afterread more

Our dog had numerous cuts. We were not told that she had been cut by the razor…read more We will not return.

Brought my cat, who does not like to be held, to Laura Lee. She did a wonderful job of keeping my…read morecat calm while grooming her. She was very reasonably priced as well. She is wonderful and I would highly recommend her!

I have a long haired cat who really hates having his nails trimmed and refuses to be brushed…read moreanywhere other than his head and chin. Victor, my cat had a lot of painful knots and very long and sharp nails that he wouldn't let me anywhere near. I decided that Victor could benefit from a visit to a professional groomer, someone who could handle a feisty 9 pound cat who gives no warnings before he flashes his razor sharp talons. I called multiple groomers in Richmond but didn't feel comfortable with how they did it. Most, if not all of the places I called mostly groomed dogs, rarely cats. They all wanted me to drop off my cat early in the morning and pick him up hours later. I didn't want my cat waiting who knows how long in a cage with barking dogs within sight, I thought it would be too stressful so I kept looking. I am fortunate to have found Laura Lee. She answered all of my questions over the phone and didn't make me feel like an over protective weirdo. I wanted to wait with/for my cat and be within sight and Laura was fine with that, she actually wanted me there to help my cat not be so stressed out. The area where Laura works is spacious, clean and professional. We discussed how Victor would be groomed, nail trim and a lions cut. Laura must be a cat whisperer because while we were talking she was trimming his nails, I didn't even realize she was doing it until she was done. She didn't need to hold him down or wrestle him to do it, she just trimmed his nails while he stood there. AMAZING! Victor seemed to enjoy getting shaved and only protested a little towards the end. Laura is very gentle and caring and I trust her with my baby. For Victor's entire life (11 yrs) he was a loner and a little grumpy. He preferred to nap alone in hard to reach places and didn't hang out like the other cats. After being shaved he became a social, cuddly bouncy kitten. He became a super sweet cat who wanted to be held and rubbed all the time. If you have a long haired cat I suggest you have him or her shaved/ groomed by Laura. Cats love the way it feels and you will defiantly notice. Laura's rates are also very reasonable. Don't forget to tip!!!

They always take the best care of our dogs. Our dogs are wagging their tails when we pull up. They…read moreare the best.

My husband and I boarded our dog here this past week and I couldn't be happier with her care. I…read morealso had her groomed while she was there and she came home looking precious and they even gave her a cute little Easter bandana. I feel like they really care about her. We called mid-week to "check in" and they told us how she was eating and behaving. Super friendly place with incredibly reasonable prices. Additionally, they offer a 10% off discount if you board your dog for 7 days or more. Will definitely be using the Hanover Humane Society again for grooming and boarding!

Called and emailed to no avail. No one ever returned my reaching out. Don't know if this is even a…read morebusiness anymore.

I have had 12 Dogs in my life...I love them like they were Humans. In my life. I have never…read moreenjoyed a groomer more then Cheyanne. I had 2 Huskies...One of them was paralyzed for the last 2 years of his life. Cheyanne Groomed that Boy perfectly that whole time without complaint....I also have this Giant German Sheppard that we saved from the Pound....He can smell pretty darn bad at times because of unknown condition....and again....Cheyanne took care of that boy as if he were a Police K9.....Her work is also the Best of the BEST!....I'm sad to lose her. If she moves to YOUR Town....be sure to give her a chance....She'll quickly become part of your family as she was with us!....Good Luck Cheyanne!....

We have been taking our dogs there for over 5 years. Never an issue. As for the lady complaining…read moreabout not taking dog if shots weren't up to date or expiring during their time away. That's a stupid remark. Didn't want to over-vaccinate your dog? Please. There are state guidelines that they must follow. Sounds to me that alot of the complaints are not even legit or petty. And then you have the complaint of someone being charged for dropping off a little early. Well everything is digital nowadays so when you check them in it registers the time. Why didn't you just wait a few more minutes to drop dog off? Again, petty.

In terms of my dogs loving playgroup here, I'd give 4 Paws 5 stars. For boarding? Meh. Evidently…read morethe owner has instituted a policy where they will not hold a boarding reservation if your dog's vaccination expires before the reservation takes place. So, let's say you have a big trip planned for the end of the year and you want to make sure your dog has a boarding reservation. You will have to get your dog vaccinated months early to maje and hold a reservation. I commented that if the spot filled up then I would be screwed and the employee said "yes, pretty much. It's the owner's option." I asked if she would pass my concerns along and she said that there wasn't anything she could do. I pointed out that I am not looking to over-vaccinate my dogs just to get boarding reservations. She said there was nothing she could do, it's the owners prerogative. I used to board my dogs at Holiday Barn but started using 4paws because my dogs love the play groups. Holiday Barn calls you to remind you of the vaccine due date but will still book your reservation. I'm not going to vaccinate my dogs months earlier than needed... I'll just take my boarding business elsewhere. 4 Paws doesn't seem to want my business or understand that people plan trips in advance. Disappointing.

I love bringing Zeus here. Zeus loves the pool and the service is great. I call it the…read moreone-stop-shop for dogs. Need to board your dog and forgot his vaccinations they will do it while he is in their care. Easy!!! Didn't groom your dog, nails tapping the floor, they got you. Your furry family member will come home smelling brand new and no more tapping on the floor. Maybe you don't need to board your child but want to pamper him/her they got that. They even offer to do it yourself. Wash and dry pet wash. Just like the car wash. Fun!!! It's hot outside enjoy a private day poolside with you and your friend. They can schedule that. So stop by tell them Zeus recommended this location because there is more than one. Got to go --Zeus is in for a surprise today because he is on his way.

On February 23,2026 I took my beagle to Chenault veterinary Hospital in Ashland Virginia. To get…read moremy dog, a rabies shot and to check for an ear infection. Dr. loverett after two jabs into my dog was unable to give her a rabies shot. At which point I decided to go somewhere else. Also, I got medicine for a yeast infection in her ear that was mislabeled. It was labeled right ear and for a week that's what she got. At which time I went to my regular vet and her infection is in her left ear. The vet showed me it was in her left ear. I tried to get a hold of the office manager, and she declined to take my calls. Instead, they decided to fire me as a patient after going therefore 15 years. If I could give them a zero, I would.