I have been taking my dogs here for the past (4) years with good and bad experience depending on…read morewho you get for care. I recently took my dog in for shots and a checkup and had extremely bad service from one of the doctors. She spent the entire time complaining. Complete waste of my time. I will be looking for a new vet!

Dr. Froelich has cared for all of my dogs over the years -- from puppyhood to their final days --…read moreand I can't recommend her enough. She helped us through a cancer diagnosis, end-of-life care, and everything in between with deep compassion and skill. I now bring my Bernese Mountain Dog and Anatolian Shepherd to her, and I fully trust her with their care. She's knowledgeable, kind, and truly treats every animal like family.

Dr. Andy is truly the best. He has treated my baby with such care and love, I would not trust…read moreanyone else more with her treatment. We are so thankful that we have been able to work with him. I can't recommend him enough!!!

The staff is very very friendly, competent and works with their client in all areas to benefit your…read moredoggy or your pet. I switched to Short Pump Animal Hospital as my other Vet retired and was bought out by a big corporation. That did not work for us. I know it's hard for vets to give personalized attention, but they do at Short Pump Animal Hospital all the way from the people that answer the phones to the techs and doctors.

I had made an appointment to have an ultrasound done on my older goldendoodle to determine what was…read morecausing her symptoms she was having. I chose this center because it was easier to get to from Williamsburg versus the one in Richmond and Midlothian. 1st complaint in my opinion was I had to insist on meeting the Doctor wish I will refer to as Dr A who was performing the basic examination and ultrasound. I was told by the tech it wasn't their policy for the vet to come into an exam room and talk to an owner upfront. I found this very unprofessional not to introduce yourself and to personally explain the procedure and exam she was going to do & not to rely on just the info provided by the technicians. Ultrasound came back with two large masses meaning cancer and at her age there wasn't anything one could do for her so I decided at that moment to have her euthanized. This is where my 2nd complaint starts. Putting a beloved pet to sleep is one of the most difficult experiences a pet owner can face. I expected a level of compassion and empathy which unfortunately in my opinion again was lacking. It appeared there was little effort made to acknowledge the emotional difficulty family members were going through. I understand veterinarians handle these situations regularly, but for pet owners, this is often a devastating and deeply personal experience. A few kind words, patience and genuine compassion can make a significant difference, something as simple as I'm sorry you have to go through this. Unfortunately, that was not my experience here. After I decided on euthanasia they took my dog to the back room to insert a port into her leg to provide the drugs to euthanize her. They took so long in doing this making it even more painful & agonizing for us waiting in the exam room, it must have been a good 20 + minutes to insert this port. I've had many dogs in my lifetime and when they had to be euthanized it only took like 5-10 minutes. The only one who said sorry I was going through this was Ashley the receptionist who was extremely kind.

We had 2 experiences. One was our 14 year old poodle. She seemed t have a mass on her stomach. Dr…read more Purdue removed it we thought but she could not put her leg down due to a Frankenstein lining incision. The drain tube fell out and we had her checked. Never met the Dr. they said she had licked it and it was infected. Impossible with a surgical suite and an Elizabeth collar!!! The mass is still there. A few weeks after that we called multiple days in a row one day it was Dr Purdue which I would not use . We asked Dr Dr brooks she was busy so we walked her in the next day . The online vet I aid to analyze what was going on said it was a bowel obstruction .. Dr brooks did the X-ray they called us later that afternoon and said she had a bowel obstruction and foreign object In her stomach. All they were concerned about was getting a credit card to charge the full surgical estimate. I said I'll pay whatever to save her. Hours and hours later Dr brooks called us back. And said she had removed the stomach contents. I asked her what about the bowel obstruction did you remove it?? She very casually said oh she will pass it !!! I said that is why she was there why wouldn't you d that too ??? Nov reason .. 5 hours later my beautiful child died in my arms. This has destroyed our lives.... If called and told her on voicemail and text which they record everything that she had murdered my baby !!! A few days later I got an email from some corporate claims specialist asking to get me to call him!! He had the nerve to ask what would make me whole !!! Bring my baby back !!! He meant monetarily. He has blown me off for months. We had paid to breed her in the summer very excited... Now every time I go in my bathroom I break out in tears seeing her lying on the floor dead it's her tongue hanging out with her eyes open. I will never forget

Dr. Martin is the best vet I have ever been to! She is extremely thorough and is amazing with my…read morelab Harli's skin issues, 10/10!!

It's hard to express how much I value Sycamore Veterinary Hospital. We first started here for elder…read morecare for our 13 year old Aussie doodle. I was immediately aware of how happy the staff seemed. Dr. Veitch answered every question I could think of. He sat down on the floor with our dog and loved on him while we spoke. He never looked at the clock or made me feel rushed. Every vet tech we worked with was so compassionate and kind. Now we take our new puppy here and she has experienced the same level of doting care. We brought her in for her spay procedure and I have no doubt that behind the scenes they are living in her and making her feel safe and loved. Dr. Murphy and the vet tech made time to answer ALL my questions and they couldn't have made it any easier to feel comfortable putting our pup in their hands. I've used 4 vet offices in the area over the last 16 years and Sycamore blows them all all away. I think the best sign of a great practice is when the staff seem happy to be there and Sycamore has that special atmosphere.

They were great with my very anxious schnauzer who hates the vet. Sat on the floor with him and…read moretook their time to really learn his personality on his first visit. I really appreciated that Dr. Myers would discuss in length the non invasive options to the more invasive letting me choose their care and feel involved. She was WONDERFUL as well as the techs that provided his care. So glad we went with Church Hill Animal Hospital for our new permanent home.

This place has been the best. I've been bringing my cats for about 4 years, and they've been…read morenothing but great with my little terrors. They're more than happy to prescribe meds to calm your anxious pet down before visits which is 100% necessary in my case. They gave us a great referral when my cat was diagnosed with a heart murmur. They listen, give you a bunch of options, and also give their personal experience with their own pets. I often use that as a gauge of what tests I want to run and I never feel like they're just trying to get money out of me. I'm writing this because of the amount of time the staff spent with my cat today. He didn't have his usual calming meds and was very vocal about how little he wanted to be there. They gave us so much grace and extra time to make sure we could do as much of the exam in office as possible. And when they needed a couple more things but my cat was too stressed there, they set me up with everything I needed to take samples at home and bring back to them for testing (also gave me the option of getting more calming meds and bringing my cat back when he was calmer). They're (seemingly!) happy to explain things thoroughly and I greatly appreciate that.

Partner staff tried their very best to save my cat this evening. Everyone acted quickly and…read morekindly but were not able to keep him going. He was dearly loved by me and will be missed by his brother and sister. Thank you for trying.

"This is the level of care you paid for" Seemed nice at…read morefirst, but the whole thing was very money-centric. There was no "let's get your animal better feeling. They told us that he was being playful and had us feeling like our pup was doing better. They gave him fluids and then some medicine to take home. His issue did not get better, but have gotten worse and when I called to get an update on what we should do next and was told I would receive a call back. They called my fiance and she expressed our mutual frustration. And was told "this is the level of care you paid for". I'm sorry. If you take your kid to the er and all you can afford is a set amount and they do no more than that to help him feel better. How can they say they care about our pets when it feels like the employees may care but the business does not. Would not recommend to anyone. *Update* still have not heard anything back from partners regarding this matter. We got our pup into another vet and found out his kidney numbers are through the roof. He is going in today for treatment.

Brought my 16 yr old rescue dog Chip to see Dr. Jennifer Holman. I knew this was going to be our…read morelast visit . He was hurting and miserable. She was so kind and gentle as I held him through his journey. I was given privacy to say goodbye . I am very grateful for Dr. Jennifer . I will never own another pet but I highly recommend this loving office . Pat Smythe

I have been using Ashcake Animal Clinic for over 20 years. Dr. Linda and Dr. Steve are absolutely…read morethe most caring vets I have ever had the pleasure to meet. Their staff are not only staff but friends. You feel like family when you have to take your pet to their office. I will never take my pets to anyone else as long as they are open. Thanks so much for taking care of my Portuguese Water Dogs, all four of them, with love and kindness.

TL;DR: Do not pay your bill until you review the line items. They've overbilled us on both of our…read morepast 2 visits. If you find out after you've paid, they won't credit the mistake back to your card; they'll apply a "credit" to your account forcing you to come back to use it. It pains me to write this review because the folks at West End Veterinary Clinic have always been nice. But they have a real problem. I don't think the folks who work there are intentionally overcharging -- I think it may be their point-of-sale system. We have 3 reasons why we have to find a new vet despite this convenient location and the nice folks who work there. 1) They told me to hold off getting my puppy spayed, well after she was able to get pregnant -- despite knowing she would be at risk. By the time our puppy came in for the operation, they discovered she was pregnant, which caused an extra $600 worth of problems and heartache for our family. 2) They double-billed us for a cone while our puppy was recovering. I spotted the mistake, called, and they wouldn't refund the money. They offered a credit instead -- forcing me to return to them if I ever want to see that money again. 3) On the second visit (vaccines), they billed me $67.76 for a heartworm test I declined and which was never performed. Has any business ever made a billing mistake in YOUR favor? Me neither. Once could be an honest mistake. Twice in 2 visits -- well -- you decide.

The only negative review I saw was about price and I had to laugh. If you want a quality, clean,…read moreexperienced, and well-stocked vet, go to WEST END VETERINARY CLINIC! I have four kids, and foster regularly. When I foster I pay the vet bills and use Dr. Mason (owner) or Dr. Rubi, and don't worry about the price because I always get the VALUE. Both vets are great at educating me (and I know a lot after being a dog and cat mom forever) and I walk away with everything I need to keep my pets comfortable and as healthy as possible. I took a hospice foster in just yesterday and Dr. Mason spent over an hour with us, sent me home with a supply of everything I needed, and my bill was HALF what I expected! Today my little foster was feeling much better and we owe it all to West End!