Tolkien's is great! I have a boarder collie (Lainey) and she can be a lot to deal with, obviously…read morewith all the energy she has she needs space to run around. The kennels are spacious and covered, so they're perfect for her. She also HATES getting a bath (weird I know) but the staff there is able to give her a thorough wash somehow because she comes home smelling great! Larry and crew are great to work with, very flexible, down to earth, and do a great job taking care of the dogs. I've been taking Lainey to Tolkien's for over 10 years now and every time we go Lainey runs straight to the door, greets Larry, and runs straight to the kennel; completely ignores me and blows me off in excitement to be there. It's definitely a vacation for her every time.

When we picked up the dogs (two little dachshunds) at the appointed time, they were crated and…read morewaiting in the office for me. All seemed just fine. My dogs drank about a gallon of water upon returning home. So just how long were they sitting in the office?

I live in Richmond and have been using AuPurr for over 3 years now! We have 2 older cats that…read moreabsolutely hated us for taking vacations. We usually had a friend either stop in or stay at our house, prior to discovering AuPurr. Our would continue to dismiss us for several days after we returned home, UNTIL Allison and Jenna from AuPurr began taking care of them. Now, when we return from our trip, they almost seem disappointed to see us, because they get so much love and attention while we are away! They also make sure and take in the mail, newspapers and packages, which is above and beyond their call of duty! My friends now use them and we all could not be happier!!

From the owner: If you're looking for high quality and personal in-your home feline service, you've come to the…read moreright place. At AuPurr we'll give your cats the attention and personal service they will come to expect and enjoy. We offer the best home cat care services to keep your kitties happy, safe and secure while you are away We'll even send you photos from home showing you just how much fun we are having.

Dog was bleeding on her ear and it looked like a puncture all they did was wash it off and shrug it…read moreoff saying that's all they could do. Would not recommend.

I used Happy Camper for several years and my pup always seemed very happy to go. One day last year…read morewhen I picked him up he was limping. I figured he'd just played too hard. That was a $700 sprain, after x rays and treatment. But recently I took him in for a few hours while I had some workmen at my house. When I picked him up he was wet. The owner was there and I mentioned how wet he was. He just blew me off and didn't give me much of a reason why the dog was so wet. Once I got him home I noticed that he had two spots on his head that were bleeding. This was on a Friday. I treated him and watched him over the weekend. He had a lot of mucus from his right eye. Got him into the vet on Monday. Treated with antibiotics. At this point I went to Happy Camper and asked what the hell happened. The owner told me that my dog was bleeding from his tongue! And the reason he was so wet was because they had to wash all the blood off. I was furious. Why hadn't they told me he was bleeding from his tongue? I got the run around from the owner and no real answers. He asked if "some free daycare would help". No. The truth would help. Telling me that my dog was bleeding at the time would have helped. My dog wasn't getting better and his nostril was full of dry boogers. Took him back to the Vet and he was diagnosed with neurogenic "dry eye", meaning that a superficial nerve above his eye was damaged and right eye and nostril won't produce lubrication EVER again. He will be on 2 kinds of eye drops daily for the rest of his life. Greatly increased risk of corneal abrasions. I suspect that my 25 pound dog was attacked by a bigger dog. I trusted Happy Camper to take care of my baby, but instead he was put in a situation where a bigger dog was able to attack him. I was not told about any of it, which means either no one was watching or they saw and didn't want to admit fault. I am furious. I do not recommend Happy Camper to anyone. They broke my trust and now my sweet little boy has a life long condition. The medications are $100 a month and he hates getting eye drops, which I have to give him twice a day. I will never take him back to Happy Camper.

I HIGHLY recommend Courtney for your dogs home away from home experience. Apple truly had a…read morevacation, NOT an incarceration, which is what she would have had if stayed in conventional boarding. Courtney took special effort to treat Apple like she was one of her own; she made sure Apple had; her meds, her food, her special quirks - everything right, so Apple could feel safe and comfy. Apple loved playing with Heidi, Courtney's dog and was given the royal treatment from everyone. I will go to Courtney's from now on and let Apple have fun. So much better for her and that makes me leaving her when I travel so much easier. Thanks so much Courtney. oxox Jimmieanna and Apple

I've taken my dog here on many occasions. He's excited to go and tired when we pick him up. I trust…read moreCourtney the owner and they have a wonderful place for dogs to vacation.

I used the sitter at Cool Dogs for years before we moved to a different place. My cat sitter became…read morelike a friend and cared so deeply for my cats. Highly recommend this local business to anyone.

We've used Cool Dogs for over 10 years for in-home petsitting. Elyse is conscientious and very…read moreprofessional, leaving notes with each visit, sending photos to let us know all is well, and asking questions about anything that may come up while we're away. Best of all, all of our dogs (past and present) and cats LOVE her!!

Fetch has done a tremendous job with our elderly dog. He has particulars and our sitter took care…read moreof him perfectly! We are so thankful to have such great service.

Fetch!! I can't say enough good things!! I have used 3 times a week for over 3 months! Every visit…read morethey give me an update, and pics of my babies. Which I love and look forward to seeing! They're reliable, trust worthy and consistent. I will keep using them regularly for a very long time. It's worth the $$ to have peace of mind.

I used to take my pup here several times a week, despite the high price. I'll say... never again…read more He tells me when he's okay and when I pull up and that tail goes between the legs and the shaking starts, I know something is off. The staff used to be friendly and I was okay to leave him there. The last few times, there's a new guy at reception who basically bit my head off because I went to the back since he was in the back for a good 7 minutes before I went back to get my dog. He's rude and I don't trust my dog with him. They say your dog learns to go indoors but mine always pees like he's been holding it for days when I get him. Now I drive the 20 mins each way to the Dude Ranch and I won't ever take him there again. The video footage is unreliable and mostly I've seen mine sleeping in a corner, when it's working. Some of the staff are awesome and my pup loves them. But not worth dealing with the guy at the front desk who interacts like he's doing you a $30 a day favor. This place was fine before they hired Maren (male Karen). Your business is lost to me.

I have dropped my puppers here often for doggie daycare and for boarding purposes. The staff are…read morealways friendly and remember my pup's name. It's nice because they separate the dogs by size and there are cameras you can check to see how your dog is doing. My puppers is always tired out which is great because he's normally full of energy. But he does come home a little more smelly. Dogtopia runs deals and specials throughout the year so I usually try to catch them if I can.

I was looking for a new place to send my dog for boarding and daycare, and I'm so thankful to have…read morefound The Dog Stop. Everyone that works there is beyond sweet and professional. I love that I can check in via the cameras in their app, gives you peace of mind if your dog hasn't been in daycare or boarding before. The first day of daycare is free while they do a behavior test on your furry friend. Go check them out you won't regret it!

Our dog seems happy and well cared for during his stay, however, recently I had to cancel an…read moreappointment. My doctor would not clear me to take the planned trip. So I called Dog Stop with 24 hours notice and was told that they require 48 hour notice, doctor's note or not. They then charged my credit card $50. I really don't feel that this policy is fair and am not sure I will ever use them again.

I recently moved to Richmond and needed someone to watch my cat over Christmas week. They responded…read moreto my request immediately. The pricing is extremely reasonable. We set up the "meet and greet" and multiple employees came over to see where the food, water, litter, etc is and to meet my cat. Everyone wore masks to comply with covid precautions. Over the week they were extremely professional and took great care of my cat. They stayed with him for 30 minutes per day and played with him in addition to cleaning the litter and preparing his food. They even cleaned up a little leak I had after it rained really hard one day. After each visit I got a detailed email with all they did and multiple cat photos. I'm always so worried about my cat when I go away and they made me feel so much better. I'm so so happy with this service and will 100% be using them again!

New to Richmond and in need of a great pet sitter, I 'm so happy to have found Kate. We had a…read more"Meet & Greet" with my two felines (who have special needs), and I could tell she was relaxed and confident with pets. She carried out all my instructions and provided me with updates. Very satisfied!! Grace

This has been our vet for years and they are just so good with animals here. I never see any…read more"exotic" animals, but dogs and cats get great care. My parents found a kitten in the middle of the road a few weeks back on vacation and had to use a random local vet, but took her here almost immediately after getting home. They didn't just check her health, they checked her socialization too!

Before I add my very rude experience with these people, I'll say - upon reading the reviews, if you…read morehaven't been coming here for 20+ years - they don't want your business. My dog had an upset stomach and ear ache. Red flag one, I told her what was happening and she said "sore throat and diarrhea", not at all what I said. She ain't ask my name, just walked off. Upon return the front desk clerk says "all Vet's are in surgery". That's it. No offer to look at appointments but a very eager willingness to tell me to go somewhere else. I understand not having availability, but her ton, rudeness, and eye rolling was not needed. Mind you - I have a very expensive breed and she's well kept. So my last straw was her saying "it's cheaper here". Ma'am - I probably pay more in my dogs care than your salary. Do better Locke A. Taylor, D.V.M. Terribly disappointe.