(CAT GROOMING) They always do a great job on gatsby! And their all Friendly Highly recommended! read more

Bows & Bones Pet Grooming - Pet Groomers Near Me - Richmond, Virginia

Hire experienced groomers that actually know what they are doing. I would never take my dog there again! Since when did grooming equate to shaving all the hair off my dog and then lying saying that's the cut I wanted. Shame on calling yourselves professional groomers. read more

They did a great job with my kitten! My kitten knows a good person when he sees them, and when I walked in after the services, Madison was holding my kitten and he looked right at home. Thank you, Bows and Bones Bon Air, for taking great care of my sweet boy! read more

To the best looking schnoodle around. Lucy! What a great cut today. Love the hand scissored nose hair. #Bows, Bones Pet Groom One of the best cuts ever. read more

Bows & Bones Pet Grooming - Lucy - Pet Groomers Near Me - Richmond, Virginia

Awful. Unprofessional, inexperienced, disorganized, and rude. If you want quality go anywhere but here. I guarentee you will leave wishing you had your money back and never to return. The cuts are awful, just stay away from here! read more

I cannot recommend Bows and Bones Pet Grooming at the location near Brandermill. We took our dog to be groomed last Thursday and that very evening she became sick and has had diarrhea (5 days not). Just got back from the vet and had a $250 vet bill trying to get her back to normal. She was traumatize. Our dog is only 7 months old and you would think working with animals all the time they would be able to deal with animals that are just starting out getting groomed. They clipped her backside so short that her skin is irritated, they didn't even clean her ears, they are full of matted hair, didn't clean her eyes, and hardly clipped her nails. Then they tell you that when they call to tell you your pet is done, if you don't pick up your pet within the hour there will be another charge. Really! Also did not find the staff very friendly. A small 14.5 pound dog cost $80! read more

My dog had never been groomed before and the groomer could not have been more patient and understanding. She came out looking great and mat-free! read more

Loved this place. I don't feel guilty leaving my pup here. There's a play area. The groomer sat down with to find out exactly what i wanted and recommended the best deal. My 6 pd poodle looked adorable. She had bows in her ears. So adorable. They did a great job. I'll be taking her there regularly read more

Bows & Bones Pet Grooming - Pet Groomers Near Me - Richmond, Virginia

My first impression of Bows & Bones was how clean it looked and how fresh it smelled. I didn't notice the smell of wet dog hanging in the air. The floors were clean and swept. The staff was friendly and greeted me and my dog as soon as we entered. They had a thorough questionnaire for my pup which I found helpful to describe my dog's personality and physical condition. They use text messages to remind me of appointments and let me know when my pup was finished with his grooming. When I came to pick up my dog, he looked well groomed. The cut was consistent all over. He was happy and not anxious to see me. It's wonderful to have an experienced, local dog groomer. Looking forward to booking more services with Bow & Bones at the Waterford Place location In Midlothian! read more

Bows & Bones Pet Grooming - My handsome boy after a car ride home with his head out the window. - Pet Groomers Near Me - Richmond, Virginia

We love how Allie takes such good care of out two Yorkie's! One is older and a bit grumpy and Allie still does an AMAZING job with her, even though she gives Allie a hard time EVERY time! Thank you Bows & Bones we are a customer for life! And thank you Allie you are the BEST in our book. read more

Horrible service! Simply embarrassing on their part. They used to be reliable, but now... absolutely horrid customer service and communication. Had to book a month out in advance (which didn't bother me as that seemed a good sign that business is good). I dropped off my babies at 8am, and the groomer came out and asked how short i wanted them both groomed. I showed the groomer that I wanted the shortest cut possible on their grooming display. I Received a call 5 hours later that they were ready to be picked up. when I went to pick up my dogs, they had only been bathed... not groomed. I was super confused so when I inquired about them not being groomed, the response I got was "you only wanted a wash." I responded with "then why did I book 2 dog GROOMINGS, and why was i asked how short I wanted their cuts to be." To which the employee said nothing and simply walked back into the back. I even called back to inquire about the absolute failure of their communication and was hung up on. Btw they charged me twice and was even told that I might have to call my bank to get one of the charges reversed. Pathetic business model, and to think I used to sing their praises. And clearly they only show their good reviews on their website...3.7 avg stars and the last 5 star review was back in May. Be aware! read more

Bows & Bones Pet Grooming - Only reviews you can access on their website - Pet Groomers Near Me - Richmond, Virginia

I am not all happy with the trim they gave my dog. It is uneven and choppy looking. The fur on either side of his face is uneven and one side even has long strands that were missed during the trim. The price I paid is absolutely outrageous for what I got. I will not be going back. read more

Absolutely the worst dog groomer in Richmond. They do have a high rating which originally brought us in but the experience and quality they have is lacking. If you have any sort of doodle or curly long haired dog these people just do not have experience. The two cuts we got there were horrible. The dog even knew he looked bad. They are also very rude people. They complain about a dog who nibbles when he is a puppy. If you are not used to that you definitely are in the wrong business or you could have solved the problem with a quick muzzle if locks and nibbles scare you so much. They also were very rude to my girlfriend when picking up the dog. Overall I have told as many people as possible about my horrible experiences. I will never be back. They should have better quality and customer service especially when charging over a hundred dollars for a cut. They rip you off and do below one star work. read more

My dog was fed something while being groomed and was ill shortly after I picked her up. While the person who groomed her was nice, she really did a poor job grooming my dog. I would not recommend this business. read more

Lester and I love Bows and Bones!! They are so gentle with 14 yr old Lester! I recommend Bows n Bones to any dog owner.

Hold on to your wallet. Make sure you agree to size of dog before service. Two dogs cost over 300$ for a wash and cut. Nothing special cut. Called twice to make sure I was charged correctly. Owner never there and never heard from them. Don't mind tipping groomer but handle payment before you bring animals out to owner. Hard to pay attention keeping dogs calm while paying. First and last time, lesson learned. read more

Awesome folks. So good with our little guy. They are always so helpful and upbeat. George loves coming here. Thanks guys!!! read more

Bows & Bones Pet Grooming - Pet Groomers Near Me - Richmond, Virginia

Erin is the best. I followed her from her past location. She lubs my puppies and treats them like family and they smell so good and look so clean! My weird mexican hairless and my regal bedlington terrier r treated like royalty... read more

My husband and I recently dropped off our three year old dog for his first grooming experience. That night, we noticed that he was limping heavily on one leg. We were not informed of any occurrences by the store, but I called and left a message asking that someone contact me as I was worried he may have to go to the vet. I never received a call back. On top of that, he still had tufts of fur that had not been brushed thoroughly. Definitely will not be going back or recommending them to anyone. read more

Good and timely service. They know my dog and are always friendly I never had a complaint and they care about the quality of my dog's haircut. It's hard finding a good groomer and they are good read more

I just left Bows and Bones (a place I have gone to several times and have been generally pleased with). When the groomer brought my dog out to me, she said she "did what she could." I instantly noticed his left eye was blood red and he was more scared than usual. When I asked what happened she said she thought he was scared and maybe that's what caused it?? Huh?? No one could tell me what happened? I believe the manager/owner was even sitting there watching all of this. Clearly, I was upset and without question they let me just leave... I took my dog to the vet to have them look him over and they said that it looked like he may have "bumped his head" hard enough to break the blood vessels behind his eye to cause the bleeding...Gotcha. (being scared did not cause this...CONFIRMED VET FACT). I will not be taking my dog here again. Please as new customers looking for a trustworthy groomer for your fur babies, be aware of your pets physical appearance and body language when doing business here. read more

This was a great experience for my anxious dog. They were patient, efficient and did a great job! They will definitely be my go to groomer.

I love bringing my baby here, he is always so handsome when they finish and smell do good. Such a great cut too

The groomers at Bows & Bones are absolutely wonderful!! I have 2 black labs that needed their nails clipped and a bath. My boys are still puppies, even though they weigh over 80lbs each. They have only socialized with one another so I was a bit leery with them being among other dogs. The groomers reassured me that they would be fine. When I came to pick them up, 2 hours later, they was actually out and playing in the back with another dog and groomer. I was so happy; not only did they smell great, look great, they also was introduced to another dog and was doing awesome. I know my situation is not ideal, but I say this because the groomers was so professional as well as help ease my fear of having my boys around other dogs. I am definitely going to be bringing the boys back to Bows & Bones for their next deep conditioning and nail clippings. Did I mention, the boys smelled like cookies....YUM!!! read more

I love taking my dog for his Summer cut. I've been using them for the past two Summers. They are always super helpful and my dog is happy there. read more

We're extremely pleased with our experience at Bows and Bones. Ali and her friendly team are super nice and make every effort to groom our poodle exactly like we ask for it to be done. Our pup has never had anything but an excellent cut. And, the pup arrives happily and is in a great mood when we pick her up! read more

Horrible experience this week concerning my two Terriers. One had her ear nipped by the clippers. The other one had a red rash from her stomach to her vaginal area that was not brought to my attention. Trip to the vet confirmed that the Clippers were used too close to the skin. I called Bones And Bows to talk to the manager who was conveniently out of the store. I was told she would be given the message to call me back I'm still waiting. All I have to say is avoid this place they don't know what they're doing. I should've walked out when I heard them discussing another client that was unhappy and asking for a refund. Avoid this place if you value your pets health!!! read more

These ladies did a fabulous job on our toy poodle, Nikki!! I'd bought a Groupon for Bows & Bones. Turns out, Groupon had made a mistake but Bows & Bones honored the lower price! Excellent customer service!! Nikki came out perfectly groomed and looking like a princess! Thanks, B & B!! read more

These folks ate consistently good to my older girl. She is crate anxious so they take care of her and get her back to me as fast as possible to eliminate any crate time. My girl is old and they pamper her when she goes for a nail trim as much as when she is in for a bath and tooth brushing. Highly recommend for your dogs. read more

Great first experience with Allie grooming our not so little monster. He was a mess and came home cleaned up and classy. Thanks!

Really appreciate the care they show each dog- whether it's accommodating their age or talking to them, the staff at Bows & Bones is always incredibly professional, reliable, and just nice. Would highly recommend over any other grooming place I have been to in Richmond (have tried many!$ read more

Went for the first time today. I'm very protective of my 2 black labs and I fell in love with this place staff was so sweet and nice and welcoming. Rebecca did awesome with their nails and we all know black lab nails are hard to see and cut but she did amazing highly recommend her!!! Highly recommend this place!! Great prices! read more

I am so grateful to Willow and her staff at Bows and Bones for how understanding and accommodating they were for me and my dog. With my dog having had two knee surgeries in each knee and arthritic hips, we have had some bad experiences with groomers in the past where she has come home limping. So, we were nervous to take her somewhere new when we moved to RVA. Willow was kind enough to explain the process over the phone, and let me come back into the salon and sit with my dog throughout the whole process. She was fast but very efficient and did a very thorough job de-shedding my Australian Kelpie's infamous "double coat." Willow was very sweet, loving, and gentle with my precious pup-pup and I am so relieved we were able to find such an amazing groomer and stylist in our area. read more

My 2 year old, 65pound Schznoodle has adapted well to the groomers at Bows and Bones. Allie has taken my jumping, barking Luna and gotten her to love her time being pampered. I can even handle her now for a quick bath between full grooming sessions. read more

Very unfriendly staff and unprofessional at dealing with customers issues. Overall everyone looks very unhappy to be there. I will discontinue to take my dogs to this groomer. I'm not one of those crazy dog parents. I work in customer service and I would never treat my customers the way they did, so disrespectful! As a small business owner myself that kind of behavior would NOT be tolerated at my place. I always make sure my customers feel understood and cared for with an issues. Very unfriendly staff and unprofessional at dealing with customers issues. Overall everyone looks very unhappy. I was told it was going to take 2-3 hours I checked on them twice because I didn't want to be late within those times. I was told they weren't ready, I was ok with that, I understand sometimes they run later, but the last time I checked I was told it was going to be another hour so I went out for one more hour. I got a call back 10 mins later telling they were ready when I already was doing something else since I was told another hour. I got there an hour late. I asked since I was told an addition hour and I had been on top of the 2-3 hours I was giving in the beginning could they wave the fee. They told me no and that the reason they took longer was because of my fault for checking on them. I was so confused to why they were blaming me for them running a hour late??? The lady up front was extremely rude and you as a manager didn't even tell her anything and allowed her to slam the door as she huffed and puffed to the back. If you guys have such a strong policy with that then make sure you are ready within the times you say and if you are running late don't blame the customers. I understand it's a Saturday and it's very busy and you need the dogs to be picked up at certain times but Keep in mind you guys took way longer than what I was told and if you want people to be mindful of your times be mindful of people's times too. This whole things could of been handled completely different and instead I was told it was my fault for coming to check on them. read more

We take both our dogs here. They pay close attention to pairing the right groomer with the right dog. They are also prompt but still do a great job...no need to leave your dog at the groomer for the entire day. My dogs always come out happy and beautiful. read more

Absolutely the best dog groomers if ever encountered. My Jake has a broken back and doesn't have full use of his back legs. These are the only groomers I trust with him. They treat him like family. I would never take my pets to anyone else. read more