great service manager Jerome is superb he have great customer service skills makes the wash enjoyable .

White Water Express Car Wash a HOT Mess. I let the salesman fool me to get a membership for One month and I called 2 weeks before it was to charge my credit card they told me it was cancel. I get an alert they took 2 more payments out for 2 more month. I went back up to the car wash and they said it was cancel but why did they take my money off my credit card? I called to customer service line no one answered so I emailed them no answer from anyone. I went back to the car wash and the manager explained that per upper management they never refund money back even though they made the mistake. Please don't give them Your card they will keep taken payments out of your account even if you cancel them on time and yes I cancel 2 weeks before time. They're rude people Heads up don't give your main card to them. Look at the reviews it's all about the membership and cancellation fees. Bad bad place to give your credit card to they do whatever when u ask them to cancel . How the hell u take out 2 payments when I ask u to cancel my membership ?!! *ulk White water express read more

WhiteWater Express Car Wash - White Water Express they ripped people off about canceling membership. Poor customer service and they will not call u back - Car Wash Near Me - Plano, Texas

The people at this car wash convinced me that I would get a month's worth of car washes for $15, one time charge. I just noticed they charged me again for April for $28.99. I was very annoyed, since nothing was said to me about a recurring charge. No receipt was given to me; only a bar code to present for car washes for a month. I had to cancel my credit card to prevent them from continuing to charge me for car washes. I'll never return. Now, I have to correct recurring charges on my old card and wait on another card. This was a shoddy way to make money off customers. read more

It was a nice place to get your car washed. What has ruined it is the 500 different questions asked at the kiosk to get you to select add ons or a membership or leave a tip. Now they have an employee who stands at the podium asks you those questions and selects them for you on the drive up touch screen kiosk and asks if you want to leave a tip. Also the vacuums have way less suction then they did a few years ago and its more expensive. read more

I have mixed feelings about this car wash. I'm a monthly paying member who is forced to wait to have access to the vacuum cleaners from people who do not pay for a wash. The cleaning and window cleaner pumps never seem to work right. I hope that management create spots for paying customers to have priority over non paying customers. read more

Tyler and all of the staff here are always so helpful and friendly I come here at least once a week! read more

I have used their services 3-4 times over the past few months, the quality on my Mercedes is great! Their 25 dollar wash looks as good as when I had it done by hand in Los Angeles. They are SO NICE! Work really hard for their customers. They only take cash or card (no apple pay) but they are SO nice about this and will run and get change if you need it and will direct you to an ATM. I'm always very happy with how my car looks after a run through for even the ten dollar wash. I'm so glad they're down the street from me. read more

Do not give them your CC I have been using my membership for over a year. Last week My CC has expired. I have received a text about it and used the link in the text to update the CC information. Somehow the system has charged me twice and initiated a second membership. I have called and opened a ticket imminently to let them know of the mistake. I am told there is nothing they can do? I did not sign up for a second membership, have not been to the car wash for over 14 days, Did not get a second sticker for a membership but they refuse to cancel the transaction. The charge is a day old and they refuse to help. Yes, I can dispute with the CC but what a hassle. read more

DO NOT WASH YOUR CAR HERE ,Their machine failed and destroyed my car and they denied responsibility read more

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I have been double charged for my monthly membership for the past two years. The total is over $700. I contacted customer service and they said I have to speak to the manager at this location to resolve the issue. On October 1st, I spoke with Parker and gave him my credit card statements showing the double charges. He said since he took over as manager, he has had to issue several refunds for double charges. Also, he said the double charges were caused by a duplicate tag that has no physical sticker associated with it. He said he would call me by October 3rd to confirm the refund. I went back to the location on October 4th because no one called me back and when I try to call this location, it went straight to voicemail. I spoke with Parker in person again and he said his boss hasn't come by to approve the refund. He said he would call me by October 8. Today is October 9. Still no refund. I called twice and it goes straight to voicemail each time. Customer service said I have to speak with the manager at this location to get the refund. This is how I have been treated after being a member since 2019. What's the delay? read more

Extremely Disappointing Experience - Damaged My Car, No Accountability. I had a very frustrating and disappointing experience at Whitewater Express Car Wash (628 Coit Rd, Plano, TX). On October 19, 2024 I brought my brand-new Audi A5 (fewer than 200 miles) to this location. After the wash, I noticed significant paint damage to the front passenger side bumper. Initially, I wasn't sure if the damage occurred at the car wash, but after having the dealership assess it, the damage was estimated at over $4,000. Fast forward to December 21, I returned for another wash, and once again, the same area of my car -- the front passenger side bumper -- was damaged. I immediately reported this to the staff, who took photos and promised to pull the video footage and escalate the issue to the corporate team for review. However, my claim was flatly denied because they claimed the area was already damaged, despite the fact that I was never provided an opportunity to prove the damage was caused by the wash in October. Frustrated, I then attempted to file a claim for the damage that occurred in October, asking them to pull the video footage from that day to show that the damage was not present when my car went through the wash. But now, Whitewater Express has completely refused to respond to my attempt to file that claim. It's been weeks with no resolution, no accountability, and no response from the company. This is completely unacceptable. I would highly caution anyone considering using their services -- if you care about the condition of your vehicle, do not trust this car wash. read more

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Best Place in town, Hands down !! Carwash always leaves my car spotless. highly recommend. the staff is amazing as well.. Steven is on point and professional!. read more

Bryce was excellent!! The machine didn't work correctly, when trying to get a wash, and he was super helpful and comped our wash.

After replacing the fuel door on our Palisade I went to a different Whitewater Express on Custer Rd. and the fuel door was open when I exited the wash. I went to one of the gentlemen working and showed it to him. He told me this happens all the time in the blower section. He told me the company was aware of the problem with the blower but had no intention of fixing it. He told me other parts of the car were at risk also. The company POLICY is to deny access to the video and deny responsibility. Their disclaimer allows them to keep our money, destroy our cars and move on to the next car with no responsibility. read more

WhiteWater Express Car Wash - Car Wash Near Me - Plano, Texas

I visited on the 20th and there were 3 males at the car wash and all 3 were so pleasant! Their customer service was immaculate. They did make an error with the queue and immediately stopped me to make sure I received the right wash and had me go back around! Not a big issue for me at all! Each encounter, they had a smile on their face and even carried conversation. This will always be my fave car wash! read more

WhiteWater Express Car Wash - my car after a whitewater wash - Car Wash Near Me - Plano, Texas

Worst worst vacuums are not working there is no sign about vacuums are not working you paid wash and park vacuuming and they are down

Bryce was a great help. Awesome service! Loved the vacuums too. Alfred did a great job scrubbing the car down too! Thank you both!

Past 2 times I've come here the employees are rude! There was a car accident inside the car wash. I guess a car rear ended another car so I came back once everything was cleared up. As I was pulling into the car wash there was a truck infront of me while I was entering the car wash. The guy that directs you into the car wash was getting mad at me because I refused to rear end the truck infront of me. I'm not surprised that there was a car accident inside of the car wash because they cram these cars in there like sardines. I'm never coming here again because I don't want to hit someone because they are impatient. read more

$19.99 a month is a great price for this membership! The staff is so helpful!! I run through the car wash once or twice a week!! read more

Mr. AAj is a highly regarded representative, demonstrating exceptional performance and a commendable level of professionalism. Dionne Hackney read more

The carwash was fine. The loss of stars is due to the employee at the kiosk choosing to add a tip without asking and then say the machine is not giving receipts right now. Gee Wonder Why? Maybe because I'd see the tip you gave yourself thinking I didn't see it happen. What's messed up is I would have tipped if he had asked. Won't be back to this location. read more

Great service by Marcus and Carlos. they were super nice very helpful. I would come more often because the great service they provided.

Great experience and love their huge self vacuuming area. The employees make sure to keep it really clean and all the trash cans are emptied regularly. They even have carpet mat cleaners that you can run your carpets through for a quick sweep. The cheapest wash was $8 and they do not offer hand towel drying with it but the self-service area is so nice that it makes up for it. It would be five stars except there were customers blasting music and none of the employees wanted to intervene. This made everyone else uncomfortable and we were all forced to listen to very loud music. Otherwise great experience and I'll be going back here often! read more

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We have been blocked in line 20 minutes. Can not exit because of structures blocking queue. No cars moving and no one coming to tell us the problem. No one answering phone. read more

WhiteWater Express Car Wash - Blocked in queue - Car Wash Near Me - Plano, Texas

Okay, confession. One of my most favorite past times is going to the car wash. There is something that is just so therapeutic about it!! Anyone else?! Since I juggle many hats with both a full time career and part time gig there are times where I feel like just need to get rid of the clutter. So, it's kind of a tradition now on weekends after a workout that I head on over to the car wash to check another thing off of the list AKA "adulting". Love that this location is now a bit more convenient for me! The $8 standard wash is generally all I need to keep the whip sparkling. What this location has that I have not seen everywhere are the extra cleaners and unlimited towels to take advantage of after if they miss a spot! Just pump your foot on the contraption and out comes the cleanser. In general I also just like the setup of the vacuums as they seem to be more spread out. I will be back and back often!! read more

WhiteWater Express Car Wash - The standard $8 wash comes with cleaners/towels etc to get the tough spots while you vacuum! - Car Wash Near Me - Plano, Texas

I paid $25 for my car to still be dirty and the vacuums to essentially blow air. Do not waste your money here. read more

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This place use to be great! This time I found it just average - the vacuums barely have any suction, workers asking if I want to tip (at a self cleaning car wash), trash cans were full, just kind of have a run down vibe now....kind of sad, it used to be really good. read more

Good luck canceling your membership. Online it will not process the request (although all your info is correct) and going to the facility will just have them play around on the computer as if they did something...you will get no confirmation number. I had to dispute with my CC company for the money, then stop all charges. read more

The Coit/Plano Pkwy location is conveniently located to my home and work. So, I visit this location often. Carlos' and the WhiteWater team are friendly and helpful. Carlos' customer service is excellent. He provides customers towels to dry their vehicle and to clean their interior. read more

I wanted to jump on here and give props to Jaden, he was helpful and kind. The car wash was overall great experience. I will be back!

Kennedy was great and helpful !Help me with my services everything was smooth and easy . 10/10 recommendation.

Car wash doesn't wash effectively. Leaves bugs and sap on your hood. Vacuums suck terribly. Better off going down the street b

Always clean with plenty of towels & vacuum stations. The GM Williams was very nice as well as well as all of the other employees.

Good service , Good customer service Tyrone very helpful very nice and friendly my to go car wash read more

Car wash has gone down hill over the last 3 years. I have been a monthly member for 3 years and have watched the components of the wash being reduced over the years. Once out of the wash, most vacuums don't work well, lack of towels, etc. what everyone else has said Issue is with Drew. For 3 years being a member I have never had the sticker stuck to my windshield. I don't want a car wash sticker on my car, plain and simple. When I got a new car, I went in to speak to Drew to switch my vehicle and he says "ok, let me put a sticker on," I replied "rather not, haven't had one in 3 years". Drew says it's not optional. I said "ok, cancel my membership," and Drew didn't hesitate to lose a customer of the sticker. Good riddance anyways, the car wash is trash now anyways. read more

Paid for the most expensive package and come to find out their mat cleaner is broken, vacuums have no suction power and their towels were all used. Pretty disappointing. read more

Carwash broke down and I did not receive a refund I paid $19 for a good wash but I am disappointed that I asked for a refund and never got one! read more

I really love this car wash! The people are so friendly, and Joe, was very friendly and helpful in assisting with my cleaning because I recently had cancer and my bones and body aches but the car needed to be done! lol he was so nice and smart guy! He should be running that place, I thought he was the manager because he sure has the demeanor of one! I don't often do reviews but I live in Texas by myself and to go through what I did alone was traumatic so to have someone help me for something as simple as a car wash and cleaning meant alot and yes I vented and he let me. So I feel he deserves this review. Thank you Joe! I hope all the blessing come to you! read more

Friendly service! Great car wash. The manager Victor, I think his name was, super helpful!

Its great to be able to come wash my car and keep it clean multiple times a month at such a low cost. Staff are always helpful and friendly, and the new GM Vince is friendly and provides a great service taking care of his customers!!! read more