Great people, good facility. Brittany was incredible! Fantastic family owned business

On February 23, 2026, for my birthday, I bought myself a car detail. I signed up for monthly membership to receive a discount on both the first month of membership and the detail. I was charged $55 for a detail, and $22 for the first month. When I returned home, I noticed the entire third row of the car had not been vacuumed or detailed. I drove back to the car wash, vacuumed it myself, and asked the attendant to refund me and cancel my membership. He told me only a manager could do that, and the manager was not there. He told me that he would tell the manager when they came in. That clearly did not happen, because on March 23, 2026, my card was charged $44 for another month. I called my credit card company to dispute all charges and they cancelled my card and issued me a new one. On April 23, 2026 you tried to charge me again, and the transaction was declined. Apparently somehow you obtained the new card number and charged me on April 24, 2026 for another $44 for a month. I received ONE car wash and ONE half-detail on February 23, 2026 that I had to finish myself. I CANCELLED THIS MEMBERSHIP. I cancelled my card and you have an open dispute with them, yet you continue to charge me. I WANT A REFUND OF $165 AND IF YOU CHARGE MY CARD AGAIN I WILL PAY the $1 FEE TO FIND YOUR REGISTERED AGENT ON THE SECRETARY OF STATE WEBISTE SO THAT I CAN SERVE YOU WITH A LAWSUIT. I DID NOT SIGN ANY CONTRACT. IF YOU DO NOT CALL ME TO CONFIRM REFUND AND CANCELLATION I WILL SUE YOU. read more

The Mexican woman who owns his place is rude and unprofessional. Twice I've lost my windshield wipers in here, and she refuses to admit it and to even look at the camera. They're also very slow. Instead of opening two lanes they open one lane and stand there talking forever to the cars in front of you. I've also noticed lots of soap still on my car after the rinse cycle. I'm canceling my membership. read more

Went by to use my free coupon from my car dealer when Thomas general manager shared they no longer have that contract. What Thomas did next made me a custom for life. He said he would accept the coupon and even upgraded my wash. It was a great experience and my car came out clean and shiny. The customer service was outstanding. read more

Carnation Auto Spa - Auto Detailing Near Me - Richardson, Texas

$60 for a car wash including inside is ridiculous!! Especially when the wash area is 1/4 of the original size!!

I went to carnation today hoping to get a good quality wash. Positive-vacuums are there for customers to use, not very strong suction, but get the job done Negative-my car was still very dirty on the back when I left with was very discouraging read more

Carnation Auto Spa - Back of car is still dirty - Auto Detailing Near Me - Richardson, Texas

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They really need to concentrate on one or two cars at a time and do first in first out. This is a little ridiculous that you've got someone working on car number five when car number 2, 3 and four aren't done yet. read more

should have looked at the reviews first. The car wash I normally use and pay less for a basic car wash pre-treats my truck hits the windshield and the tailgate before sending it through. He barely touched the windshield and didn't do anything with the tailgate. The tailgate was practically dry when it came through and just as dirty as it was before. no one was there at the other side to wipe my mirrors normally the car wash I use is someone there wipes the windows make sure that everything is nice and dry including the mirrors before I pull away. This place is definitely not worth it but does justify probably a lower rating than they have. Oh and to top it off forget paying cash and make you use your credit card. read more

I went to the Carnation Auto Spa in Murphy and ordered the Carnation wash. Wow! 2 hours later and my car looked better than new. It didn't look this good when I bought it. Claudia did an incredible job and John was great, too. This is the only place I will take my car. Fantastic service! I love the Murphy location. I highly recommend them. read more

Thomas was incredibly helpful! His sense of relatability is amazing as well! I will recommend anyone to come to this car wash! Everyone has been so helpful and sweet! Thank you Carnation! read more

Carnation Auto Spa - Auto Detailing Near Me - Richardson, Texas

I tried contacting Customer Service several times via the CONTACT US on their website to complain about unauthorized monthly charges to my credit card, and to request a refund. Never ever got a response from them read more

Waited several minutes for your attendant to come out. To busy ok their personal call that they leisurely took while half assing cleaning our vehicle. Not. Good look Carnation. read more

Carnation Auto Spa - Auto Detailing Near Me - Richardson, Texas

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Paid $24 for the most expensive carwash on the board. It use to include an interior clean. Apparently it no longer does. For in interior clean it's $40. I can go to Whitewater carwash in Garland and pay $7 and clean the interior of my car myself. No thanks, done with this place. Use to be good when it was Carmel Car Wash. Place will fail. Still had to wipe down a dozen dirty spots on the exterior because the car wash and the one person drying the car didn't do so. Didn't help the guy that presoaked my car did a half a** job and only did half of the back window and tailgate. Too much of an effort to step 2-3' further to do the other half. Good luck. read more

Vicki was very helpful! She helped me get a cash by leaving a review and the place is clean and organized

Got roped into their loyalty card which is a scam. Showed up to get a detail and they said they are too busy. Isn't that their job? It's a car wash.... read more

Hot Garbage. I didn't want to waste more time taking pictures, but as others have said: this place does not get your car clean. It's super dirty after going through the wash. Trash cans overflowing and nowhere to throw trash, no clean towels, and when I told staff they couldn't care less. Do not go here. read more

This car wash does a lousy job. This is what $21 gets you (see photos)... I won't be returning. read more

Carnation Auto Spa - Vehicle still dirty. - Auto Detailing Near Me - Richardson, Texas

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I would not recommend this car wash to anyone. I had no problem with customer service concerning the employees on site. it was when my truck got damaged in their tunnel when my problems started. it was my second incident in thier tunnel. the first did not result in damage, however , the second one did. carnation did admit liability and told me to get 2 quotes to repair the damage. both quotes were close to each other and would require me to get a rental car while the damage was being repaired . that is when everything fell apart. Carnation then referred me to a regional manager that never returned my calls. I went to the car wash to talk to the manager on duty about my frustration and actually found the regional there. He then informed me that in order for them to pay for the damage, I would have to pursue it through my insurance. I made my own claim through USAA , paid a deductible out of my pocket. I was informed from both USAA and Toyota Richardson that Carnation Auto Spa is being uncooperative . this happened 2 months ago and USAA is still trying to settle. I feel that Carnation Auto Spa does not care for their customers as long as they pay on time. nobody from thier corporate office has called me to inquire about the dispensation of this incident or if it has even been resolved . I cannot endorse a business that treats its customers like trash. id rather grate my scrotum with a cheese grater than go back there. stay away from this place at all cost! read more

I've always had great service here. I go every few months for a wash and detail and my car is spotless every time. Particularly the interior, and with little ones, that's no small feat. read more

Been coming solely to this location for about a year now, but the past 2 visits have made me decide to cancel. Waiting 10 or so minutes for your car to be dried when it's not busy isn't good. Now, today after a young woman who always seems as if she doesn't want to be there totally forgets/doesn't care to dry the back of my car, now that's ridiculous. Missing a spot or 2 isn't a big deal, but the entire back side? Now it would've been different if she didn't look so off putting, but I didn't even want to mention it today. All in all there are plenty of kind people who work here and do a good job, but the one or 2 that don't basically ruin it read more

The first time I went through the wash, they didn't even activate the brushes. When I drove back around to tell them, they offered no explanations and no apology. Then the guy who cleans the windows flung water all over me and the front seat because he wasn't paying attention. Again, very nonchalant attitude. I won't be back. read more

Try cancelling this service!! I quit using them months ago and requested a cancellation in March. Then in April. And only to discover that they are still charging me in July. DO NOT subscribe to their monthly service. You'll never be able to cancel. read more

My car was well taken care of as soon as I went in with a wash. I was really iffy about taking it there to wash but my car came out pristine and perfect. The workers left my car completely spotless. I couldn't recommend more this spot if you're looking for a carwash in the Richardson Area. read more

The absolute worst. Do not come here. They do not employ enough people to support the 'hand drying' the up charge you for. No on-site manager. No one answers the phones. By the time you get your vehicle towel dried you have nothing but sun spots because it all dries in the sun! read more

We saw a great promotional for Carnation on the side of the road! We stopped by to give it a try. The staff were very friendly and accommodating. After the wash, the staff dried our car off. They were very kind. Will most definitely be coming back. read more

I've used this car wash a number of times. Today, however, I took my Honda Pilot to wash and I have a plasic protector that provides windshield for sunroof. It was pulled off and broken today running the car through the wash. Not a big deal, I don't think it's the car wash's responsibility, BUT, the manager didn't have the balls to come over and speak to me after I told the lady that was drying off my vehicle. Seriously, what an absolute pussy. I probably won't return. All the guy had to do was come over and say sorry for the damage. What an asshole! read more

at the Richardson Location , they are completely understaffed used to pay $20 now I'm paying 28 waited over an hour to get my car washed not happening again. completely under staffed!! thanks read more

The car wash does a good job of washing my car. Service is quick and the was process is fast, too. I have used it many times.

$40 for inside and out. What a **** job. Windows not clean, water spots everywhere, wheels still half dirty. They don't blow out around the mirrors so streaks all the way down the side. Second time I tried them. No more. read more

top notch cant beat them! Great people and amazing love for the job they do. Been a customer for a year and the service to my vehicles is incredible. helped me unlock my vehicle at no cost when i forgot the keys inside. would recommend their service for any vehicle read more

Carwash close at 8pm showed up at 6:20 employees on there phone management left for the day and they don't want to do the wash because the boss sent the employees home. That's what I was told by the young Ladie that was busy texting on her phone. read more

I went there for the first time today, and while I hate to give a 1 star review I was close to it. For $45 I expect a little more than running through an automated machine and then a little bit of drying off. There were still traces of smashed bugs and bird poo on my car. They said it would take about an hour, which I was fine with, and it was actually about 15 minutes. Not going back. read more

this place is horrible, they never get the car clean. barely use the brush to clean the bugs off front of the car. last time I went there was not enough soap coming out to clean the car. they are absolutely the worst wash ever. read more