It's been nearly a week since my membership inception and the business is closed at 10am. The…read morebusiness has no signage update on the matter of how long the wash machines/vacuums will be closed for. I'm hoping the owner will rectify this immediately... Updated. Owner reached out to apologise and informed wash/vacuum are available up and running again.

I was a customer; while I was there, I was in fear of my life. I believe that I was being followed…read more I asked Employee to call the police; if he didn't know The woman who I believed that was following me. He stated that he didn't know her and told me that he was gonna call the police. I sit there for 20 more minutes waiting for The police who I thought was coming. When they never arrive, I asked the employer again If he had called them. Very oddly looked at me and he replied "no I know that man he comes here every day. He's a customer." I replied to him that it was a woman not a man, and the employer changed what he said. He then stated that it was that the black women who was his customer. I stated that she never had got out of her car the whole hour I was there cleaning my car. The employer acted puzzle But went on to say that there was something wrong with me. He knew that customer. Which, in fact, that is not what he stated in the first time.

Just left this location and am really bummed. My mom is a regular and has nothing but good things…read moreto say, so I brought her with me for an interior detailing ($160). We called before coming to make sure there would be plenty of time before closing and that they weren't too busy. They got to us right away, seemed friendly, and had a comfortable seating area inside. I was disappointed and quite frankly perplexed when I got to my car. At first glance, the seats looked good and I was super excited because in six years with this car I have never had an interior detailing. However, I went to put my bags in the trunk and it looked like they hadn't even cleaned/vacuumed it. There was dog fur still ALL over it. The reason I took it here is because a normal car wash vacuum hasn't gotten this fur out. It wasn't just a little. It was as if it wasn't even attempted! My floor mats had also been placed in the trunk and the two on top looked gorgeous and brand new but the two bottom ones (thank goodness I even checked!) were still DRY with lint and fur all over them. So I asked them very nicely if they would please vacuum those two mats and my trunk because it doesn't look like it was touched. There was still a huge piece of dirt there too! I was confused at first and wondered if the trunk just isn't included in the interior detailing? Or if they were hoping I wouldn't notice? At this point, it was approaching closing time (I'm assuming...it was nearly 5pm on Sunday) and a woman had disconnected the vacuum already and was about to haul it inside. I said "I'm so sorry to bug you, but do you mind if we use that? There's still just a lot of fur." And she (very clearly upset) put it back and they did a quick vacuum over it. When I was getting into my front seat, there was still makeup all over the driver head rest, which was also dry and had not even been attempted to have been cleaned! So I asked him if he could shampoo that spot (another reason I brought it in). He came up to it with a spray bottle and sprayed some blue spray in it, which did not look like shampoo. My front windshield still has the same annoying film it always has, my front driver seat still has the same "stain" in it (sunscreen from the back of my legs) and I'm just really bummed. My mom felt bad and semi-responsible since she hyped it up and said they normally do a much better job. Maybe it depends who you get. I hate being a "Karen" (I'm aware this review is the definition of "complaining Karen"), but I'm so tired of spending hard-earned money and taking a chance with it only to be disappointed. I'm sure some people here do an outstanding job, but unfortunately, that was not my experience. I would TOTALLY have been happy if they had said "we would love to make this right, please come back another time and we will make sure you're pleased" or something like that, but the way the all ran off as I was asking them to do what I paid for was just unprofessional in my opinion. I know it's partially my fault because the temp was dropping and it was getting windy and they were finishing up around closing time. I recognize that. But I still think they could've handled it better. Update: I called first thing the next morning. No answer. Left a voicemail, I was very polite and just asked for a callback to see if I could swing by again and get a redo. No call back.

Soapy Jeff's is the best carwash in Plano! The staff is always friendly and professional, and our…read morecar comes out looking spotless every time. Their $100 card deal with a free top wash ($59.95 value) makes it an incredible value too!

This place used to be amazing, with multiple people who would clean the inside of your car after…read moreyou drove it through a normal exterior car wash, and for an amazingly adorable price (~$30). However (due to change in ownership or management, and maybe the current administration?), the cleaning people are not there anymore; the place is just a usual drive-through exterior wash now (I think since early 2025). I'm very sad, as this was my go-to place for a pretty thorough inside & out car cleaning for a great price. I don't know where to take my anymore. :(

Good car wash for a good price. I'm happy with the service and plan on returning. And sweet baby…read moreJesus, Yelp says I have to type more to this review before it'll let me post it.

I visited this location today and came across a young man name Kyon. He was very knowledgeable, and…read moreknew exactly what he was talking about. I bought a membership today and will tell all of my friends and family to visit your location, and to see for their themselves. Kyon is a great asset to your company and you'll should recognize him as a job well Done.

White Water Express Car Wash a HOT Mess. I let the salesman…read morefool me to get a membership for One month and I called 2 weeks before it was to charge my credit card they told me it was cancel. I get an alert they took 2 more payments out for 2 more month. I went back up to the car wash and they said it was cancel but why did they take my money off my credit card? I called to customer service line no one answered so I emailed them no answer from anyone. I went back to the car wash and the manager explained that per upper management they never refund money back even though they made the mistake. Please don't give them Your card they will keep taken payments out of your account even if you cancel them on time and yes I cancel 2 weeks before time. They're rude people Heads up don't give your main card to them. Look at the reviews it's all about the membership and cancellation fees. Bad bad place to give your credit card to they do whatever when u ask them to cancel . How the hell u take out 2 payments when I ask u to cancel my membership ?!! *ulk White water express

Cameron is the best. Truly knows his craft and loves what he does…read more Detailing is a labor of love and he's truly a kind hearted well versed guy.

Cam is the BEST! I am extremely picky when it comes to keeping my black Jaguar shiny and protected…read moreand this is the only place around that I have found that can do it right! It's been about a year since I have been there so I will be going in soon for a touch up!

I don't usually leave reviews for car detailers, but this place definitely earned one…read more I brought my car in expecting a decent clean, but they went way beyond that. The attention to detail really stood out--every corner, every surface, even the little spots I usually ignore were spotless. My car honestly looked (and smelled) like it had just come off the lot. What I appreciated most was that they didn't rush through it. You can tell they take pride in their work, and it shows in the final result. If you're on the fence about where to go, this is the spot. I'll definitely be coming back.

Auto Splish Splash - Car Wash - Frisco FM 423 I have been…read morea paid member of this car wash for over 12 years. I have been a loyal member through all their renovations and glitches with their equipment. I have had issues with the older gentleman guiding my car into the car wash, not paying attention to what he is doing. I brought it to the attention of the management staff as well. This past Thursday, I went to get my car washed, and the older man was there. Again, he waved me in, and I was not totally pleased with it. But it appears that as the rollers pulled my car in, all was well. My car got to the area transitioning from rinse to dry, and the two rollers that should have pulled my car along lifted my driver's front tire up and back. It appeared that it would pick up and pull my car forward, but it did not. I started blowing my horn so the attendant would stop the system. No one came, and the next minute, the system pulled the next car into my car. The car pushed my car forward as I kept blowing for someone to help. No one came, as there would be an attendant to assist. The manager on site who had no customer service experience, blamed me for the whole incident without even listening. I was extremely upset the way they handled the whole situation. Very unprofessional. They were not concerned about what happened, even though the same thing had happened two weeks prior on a Saturday. On that day, they had someone stop the rollers so that each vehicle that got hung up to go through. This time there was no one, and the manager on site acted as though this had never happened before. Beware of this car wash, especially if the old man is supposedly guiding your car in. He does not know what he is doing.

If you like waiting to get your car washed, watching your car dry out while waiting to get the car…read moredetailed after the wash ($45/month plan) and not having clean towels to wipe your car down this is the place for you. One nice thing. I recently took my old car to get detailed before trading it in. They gave me half off on the top detail service and the car looked great inside and out. This place used to be good but I guess inflation forced them to cut staff and now it sucks. If it weren't 100 yards from our house we would be going to WhiteWater Express Car Wash at Arapahoe and Jupiter.

On February 23, 2026, for my birthday, I bought myself a car detail. I signed up for monthly…read moremembership to receive a discount on both the first month of membership and the detail. I was charged $55 for a detail, and $22 for the first month. When I returned home, I noticed the entire third row of the car had not been vacuumed or detailed. I drove back to the car wash, vacuumed it myself, and asked the attendant to refund me and cancel my membership. He told me only a manager could do that, and the manager was not there. He told me that he would tell the manager when they came in. That clearly did not happen, because on March 23, 2026, my card was charged $44 for another month. I called my credit card company to dispute all charges and they cancelled my card and issued me a new one. On April 23, 2026 you tried to charge me again, and the transaction was declined. Apparently somehow you obtained the new card number and charged me on April 24, 2026 for another $44 for a month. I received ONE car wash and ONE half-detail on February 23, 2026 that I had to finish myself. I CANCELLED THIS MEMBERSHIP. I cancelled my card and you have an open dispute with them, yet you continue to charge me. I WANT A REFUND OF $165 AND IF YOU CHARGE MY CARD AGAIN I WILL PAY the $1 FEE TO FIND YOUR REGISTERED AGENT ON THE SECRETARY OF STATE WEBISTE SO THAT I CAN SERVE YOU WITH A LAWSUIT. I DID NOT SIGN ANY CONTRACT. IF YOU DO NOT CALL ME TO CONFIRM REFUND AND CANCELLATION I WILL SUE YOU.

I used the free car wash from their website which was supposed to be the best wash with ceramic…read morecoating. The whole process was super fast and easy. Staff was there to guide you throughout the whole beginning process. My car came out totally clean and spotless. The self serve vacuums after were powerful and they even had glass cleaner, rags, and air too. I was impressed by it all and will definitely recommend to others!

If you have a membership, they can and will raise the monthly price without notifying you. Just so…read moreeveryone is aware. Bury the right to raise membership without notification in the terms and conditions, and hope people don't notice! Pretty crappy business practice if you ask me.