Went in to have punctured tire repaired. Sat in the waiting room and after a while tech came out…read moreand tried to upsell me a brake flush. I did not ask for any diagnostic work to be done and he didn't even mention the tire, which was the reason for the visit. I left with the tire repaired but not much trust in such a blatant attempted upsell. Family member recently make appt. online for 2 new tires and state inspection. Appt. confirmed by phone 1 hr. ahead. They arrived to be told that no inspector was available so no state inspection. Upsold them an alignment (which had been done at dealer 2 mos. prior), and once again tried to upsell the brake flush. Do not trust these folks. If you go, be very clear as to your needs and be sure you to tell them to not do any diagnostics not directly related to your purpose.

Friendly service and excellent pricing. Had tires rotated…read more on new Tesla and they know their business. Have the pads needed and were courteous. Will use these guys again!

Great experience. Super fast service. Very friendly and helpful staff. Reasonable prices. 10/10…read morerecommend.

no one in service bay was instructed to wait... never got pulled into bay after waiting 10mins of…read morewatching four people work on a ford I left

I absolutely love these guys. I still have free services under my warranty at the dealership, and I…read morechoose to pay the guys at Mr. Tire instead of getting the services for free. Theyre personable, friendly, honest, they know me by name, and their techs/mechanics stop to talk to me before servicing my vehicle to find out what I'm experiencing first hand. Then they stop me after working on my car to update me personally. So we're in constant communication. They're respectful and helpful. As a woman, especially, I'm accustomed to shops trying to take advantage of the fact that I may have limited knowledge; but I've not experienced that here. I have several mechanics in my life that I consistently run the information by, and whom agree with the diagnosis that's provided and the suggested/performed work. Bottom line: I trust them. Hands down, my favorite shop.

Absolutely 5 star review! They diagnosed two problems with my 2012 Escape, contacted the warranty…read moreand got both approved! Quick, efficient work, friendly and professional.

One of the best places for regular maintenance there is. They do good honest work, if it's…read moresomething they can't do they have great recommendations for other local businesses. Customer service is ultra high quality and they will always deliver excellent quality service! The store is clean and all of the employees are professional in appearance and integrity!

I've taken my car here on a few locations. Everytime, they're in a hurry. Always trying to make…read moreprofit by pushing car through with out looking at it properly. I was getting my tires rotated and balanced, oil change & I was told an hour, when it became 3 hours. They rush through their process. The attitude the owner gave me was very unprofessional. Don't waste your money here!

Worker attempted to sell automotive parts not needed when getting vehicle through state inspection…read more Worked stated that you will not find these parts any cheaper anywhere else. There was nothing wrong with the parts on the vehicle as they were put on new three weeks earlier. Yes he did lie about the condition of the parts in question. I will never return to this establishment. Never trust a person that would lie to you.

WARNING!! DO NOT go here. Sketchy and lied in my face and took forever. Read other poor reviews…read more Posting this Jan 2025 I gave them a one star because it wouldn't let me post it with no stars. Should have five negative stars!!!

I don't have much to add to the discussion of "females beware." Because why did they charge me $90…read morefor an oil change? I've never paid over $60 at another location. I just moved here, so can you imagine how upset I was?

Super great staff! I've had my oil changed here and my breaks done here and they are all very…read morehelpful and nice!

Great price and a very short wait in a tidy waiting room…read more Everyone was friendly and efficient. No complaints. Will definitely be a repeat customer.

Won't go anywhere else in Boone, so kind and explained everything to me. Treated me with respect…read moreand weren't dismissive like all the other places I've gone. They were really fast and checked my fluids. Had a TV to pass the time, didn't even finish an episode of the office Clean, had coffee and bouncy chairs.

I've had my cars serviced and repaired here for several years. They take care of my jaguar and…read moreEnvoy. The owner and mechanics are well trained and take great care in all the regular service work and repair work. I just can't say enough about how good they are. My jag purrs perfectly after every visit and thanks to their great maintenance few repairs are needed. You will not find a better auto repair shop in all of Burke County ....better than any new car dealership.

I have been so thankful through the years for Doug, Johnny and the guys from Auto Works. They have…read moretaken care of all our cars and keep us in great shape. A couple of years ago, I had an oil change done at a cheap place and a piece of the oil filter came lose and went to the engine. I took it to several places when the engine light came on and no one could help. We took it to Auto Works and Doug would not rest until he figured out what was wrong. He took the whole engine apart and found the piece of filter. The oil shop I had taken it to would not make good on the damage, but Doug said that he would work with us on the repair costs if we had to come out of pocket. He went to bat for us with our insurance company, and due to his efforts and documentation, my insurance covered the repair costs. I am eternally thankful to Auto Works!

Very fast service. They found out what problem I had with my vehicle and it was repaired in a…read moretimely manner. Staff were professional and knowledgeable. I Will probably use them again. They do have a small fee if you don't pay with cash. So next time I will bring cash. I do recommend this business.

I put my vehicle in because it was shutting off while driving it. Many weeks later and 1800$ later…read moreit was returned to me said was fixed aponon driving it home it shuts off and they wouldn't come get it or showed any action on fixing it. I'm out the money my time and it's not running. Thank you CJ.