Team at Mavis was incredibly professional and helpful. They went above and beyond to help us with…read morevehicle and make sure our family was comfortable.

Went in to have punctured tire repaired. Sat in the waiting room and after a while tech came out…read moreand tried to upsell me a brake flush. I did not ask for any diagnostic work to be done and he didn't even mention the tire, which was the reason for the visit. I left with the tire repaired but not much trust in such a blatant attempted upsell. Family member recently make appt. online for 2 new tires and state inspection. Appt. confirmed by phone 1 hr. ahead. They arrived to be told that no inspector was available so no state inspection. Upsold them an alignment (which had been done at dealer 2 mos. prior), and once again tried to upsell the brake flush. Do not trust these folks. If you go, be very clear as to your needs and be sure you to tell them to not do any diagnostics not directly related to your purpose.

Great experience. Super fast service. Very friendly and helpful staff. Reasonable prices. 10/10…read morerecommend.

no one in service bay was instructed to wait... never got pulled into bay after waiting 10mins of…read morewatching four people work on a ford I left

I absolutely love these guys. I still have free services under my warranty at the dealership, and I…read morechoose to pay the guys at Mr. Tire instead of getting the services for free. Theyre personable, friendly, honest, they know me by name, and their techs/mechanics stop to talk to me before servicing my vehicle to find out what I'm experiencing first hand. Then they stop me after working on my car to update me personally. So we're in constant communication. They're respectful and helpful. As a woman, especially, I'm accustomed to shops trying to take advantage of the fact that I may have limited knowledge; but I've not experienced that here. I have several mechanics in my life that I consistently run the information by, and whom agree with the diagnosis that's provided and the suggested/performed work. Bottom line: I trust them. Hands down, my favorite shop.

Had brake inspection. Mechanic was super nice and said only rear brake shoes needed. Front desk guy…read moretalked to me like I was an idiot and tried to scare me into spending over $1500. They already over charged for the brake shoes so there's no way I was going to let him railroad me into things I didn't need. They did find a crack in one of the axle boots and front desk guy said that there was no way my car would pass the state inspection with it like that. I've never heard of any NC inspection station looking at the cv boots/axles when completing a required annual state inspection. When I got the cv axle replaced by my local mechanic, it was less than half of what they wanted to charge. That so called "free" brake system inspection isn't actually free folks! You're paying for it many times over with what they try to strong arm you into doing. And if you're a woman...you will be treated like you are a clueless moron. I may not be a man but I've done about 90% of my own vehicle repairs, by myself for 35 years. Hope you find this helpful when making the decision as to where to take your vehicle. God bless.

This is an honest shop that does a great job. Mr Williams is great to work with. Highly recommend…read morethis place.

One of the best places for regular maintenance there is. They do good honest work, if it's…read moresomething they can't do they have great recommendations for other local businesses. Customer service is ultra high quality and they will always deliver excellent quality service! The store is clean and all of the employees are professional in appearance and integrity!

Worker attempted to sell automotive parts not needed when getting vehicle through state inspection…read more Worked stated that you will not find these parts any cheaper anywhere else. There was nothing wrong with the parts on the vehicle as they were put on new three weeks earlier. Yes he did lie about the condition of the parts in question. I will never return to this establishment. Never trust a person that would lie to you.

WARNING!! DO NOT go here. Sketchy and lied in my face and took forever. Read other poor reviews…read more Posting this Jan 2025 I gave them a one star because it wouldn't let me post it with no stars. Should have five negative stars!!!

I don't have much to add to the discussion of "females beware." Because why did they charge me $90…read morefor an oil change? I've never paid over $60 at another location. I just moved here, so can you imagine how upset I was?

Super great staff! I've had my oil changed here and my breaks done here and they are all very…read morehelpful and nice!

The directions to this place is wrong. They are not located on old king street. They are located on…read more221/421 just past Toyota/suburb dealer across from Verizon. Very nice people good service and quick. Will use again. Not the most glamorous place but who wants to pay for glitz and glitter? I would rather have clean and friendly

Great price and a very short wait in a tidy waiting room…read more Everyone was friendly and efficient. No complaints. Will definitely be a repeat customer.

does not verify before doing the work, especially with warranty services. If there's a discrepancy…read morewith the warranty service, your left with the rest of the bill. A clear way to price hike when dealing with warranty services and when it comes down to them evaluating a problem they do extra test to raise the fee!!!! And once again leave you with the bill. Not a honest business in my book. You should never leave the customer out to dry with a large sum of out of pocket cost when you didn't do the due diligence on seeing how to work with the warranty service in the first place. Over 700 dollars for a thermostat change. Yes the warranty service covered the parts and specific labor to changing the part. But over 500 dollars for a diagnostic fee is outrageous. And them to be told it would have been cheaper with out using a warranty service just puts icing on the cake!!! Worst shop I've ever dealt with.

I've had my cars serviced and repaired here for several years. They take care of my jaguar and…read moreEnvoy. The owner and mechanics are well trained and take great care in all the regular service work and repair work. I just can't say enough about how good they are. My jag purrs perfectly after every visit and thanks to their great maintenance few repairs are needed. You will not find a better auto repair shop in all of Burke County ....better than any new car dealership.

Very fast service. They found out what problem I had with my vehicle and it was repaired in a…read moretimely manner. Staff were professional and knowledgeable. I Will probably use them again. They do have a small fee if you don't pay with cash. So next time I will bring cash. I do recommend this business.

I put my vehicle in because it was shutting off while driving it. Many weeks later and 1800$ later…read moreit was returned to me said was fixed aponon driving it home it shuts off and they wouldn't come get it or showed any action on fixing it. I'm out the money my time and it's not running. Thank you CJ.