A heartfelt thank you is essential when someone resolves a customer complaint. I want to thank General Manager Salome Benscher for his prompt and efficient handling of this matter. Your time and effort are greatly appreciated." Honda Service/White Plains 61 Bank Street White Plains Ny 10606 Honda Service Advisor: Marc Gittens Service & Parts Director: Mike Timpone Honda Service/White Plains lacks adequate customer service, thumbs down @ addressing customer complaints effectively. Honda corporate headquarters. ZERO customer support! No Communication from Eddy Santos General Sales Manager. Honda White Plains dealerships passed off a vehicle with a minor damage & NO warranty coverage as per Honda Service Director! When leasing a brand-new car, Investing THOUSAND DOLLARS @ signing, as Honda customers, great customers service as promised @ signing is expected. - We spent 8 hours @ the dealership on 1/25/25, The salesperson did not do a detailed overall inspection of the outer perimeters of the Vehicle with us. The vehicle literally taken of flatbed truck the day of purchase. A lease entails a lot of red tape. Suffice to say our first Honda lease/experience has proven to be less than customer proficient. With BBB read more

I arrived at the Honda dealership for my 1:30 p.m. appointment for a routine oil change and was told to expect approximately a two-hour wait. As the two-hour mark approached, I asked whether my car was almost ready, only to discover that my car had not even been brought into the service shop. The excuses that followed were unacceptable. I was told there were too many cars waiting to be serviced and that they had no control over the mechanics' work schedules. These are not valid excuses for failing to honor a scheduled appointment. What is the point of making an appointment if the dealership cannot manage its service schedule or provide customers with accurate information about when their vehicles will be serviced? There clearly seems to be no effective system in place to ensure appointments are respected or customers' time is valued. This was a complete waste of my time and an extremely frustrating experience. I left disgusted with the lack of organization, communication, and customer service. I will never return to this Honda service location, and I would not recommend it to anyone who values their time. read more

I had a 1:30pm appointment for a software update today. The letter from Honda said it takes about 20 minutes. At 2:30pm my car was still sitting where they parked it. I was then told it would take an hour and a half after a mechanic was free to do the work. I asked why they don't adhere to appointment times and was told they just want the car to be available at that time for when a mechanic can get to it. I had to take the car without getting the software update. On another occasion, I had a 7:30am appointment for an inspection which was supposed to take about an hour. After 2 hours, I asked where my car was and was told the mechanics don't come in until 8:00am. I asked why they made me sit for an extra half hour with no work being done. They then said they would check on the status but didn't get back to me so another half hour later I asked again and I was told that they lost my key. My hour appointment turned into a several hour fiasco. I don't know how they stay in business or why anyone goes there. Doesn't anyone at Honda realize that our time matters? read more

Made online appt. for next week, listed items to be addressed. Received call yesterday work on vehicle was complete. They don't have the vehicle. Called to cancel appt, number on website has been disconnected. Wouldn't trust these guys with a car for sure. read more

White Plains Honda - Link to call inoperative, number disconnected. - Auto Repair Near Me - White Plains, New York

This was my first visit to WP Honda repair on Bank St. and I was pleasantly surprised with the courtesy, friendliness & efficiency. DeSean greeted me with a smile & arranged for service w efficiency. Once I was in the system, Mark took over. He texted me during each step of the process until the work was completed. I appreciated his professionalism. I hope that the wait time for the work can be reduced in the future. read more

I took my 2025 Honda pilot to White Plains Honda for service because it was showing engine block and other caution yellow lights. Scheduling was easy. The person I dealt with was Robert P and he took 48 hours to tell me that the vehicle needed a VVT timing valve which was on backorder and they will let me know when it is available so it can be done under warranty . Vehicle can be used locally but not for highway. I depend on my vehicle to get to work and back. I told the gentleman. It's been two weeks. I've been calling repeatedly and leaving messages for him, texting him as well as using the automated system including looping in the general manager but no one has gotten back to me. It is very disappointing that they have such a poor level of communication and service. For 30+ years I've been a Honda customer and I don't think I'll be buying a Honda anymore. Shame on you white plains Honda . read more

This has got to be THEE most annoying Honda service center in the NY area because I have experienced a few. I initially booked my appointment online regarding a recent recall notice. About a few hours later I get 2 missed calls and voicemail from White plains honda. The next day was the day I scheduled for service and I get a call from a male from white plains honda asking questions about my vehicle history. When I asked him what the call was about he became evasive and said he wanted to confirm that I was coming to the appointment. Huh?? But you don't need to ask me 20 questions about my vehicle history to confirm an appointment! Later that day when I arrive for my service appointment and check in. About 10 minutes after sitting down in the waiting room that sounds like club, I get a call from a lady asking about my car history again! When I explained that I already got a call asking the same questions she apologized. Then a few minutes later I get a text asking about my vehicle history and value. I respond to the text indicating that I'm not interested only to receive 2 more texts telling me the estimated value of my car!! When I'm notified that my car is ready the female attempts to speak with me about additional service recommendations. I immediately tell her not to waste her time because I would not be returning to white plains honda for service. They definitely need to rethink their service methods because I would not recommend them to anyone!! read more

White Plains Honda - Text I reviewed minutes after checking in my vehicle for recall service - Auto Repair Near Me - White Plains, New York

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I brought my car to White Plains Honda service this morning at 8am to fix 3 recalls. I procrastinated because I don't like the dealership. I kept getting notices so I brought it in. They said it would be 4 1/2 to 5 hours, and it ended up taking 8. I picked up the car at 4, got home in 15 minutes. The technician left the passenger seat in the reclined post so I walked around the car and found a nice scratch in the passenger door. They told me they're fix it but they had 4 other people ahead of me so I'd have to wait 2 weeks. Is it possible that they dented or scratched 4 other people's cars? Worst dealership ever! read more

White Plains Honda - Damage to my door - Auto Repair Near Me - White Plains, New York

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The "service advisor" Josh is a pos! Didnt have my ride ready for 35 minutes cause he was busy eating and talking to his coworker about bs. Didn't have my info correct or double check it with me. Don't think he even looked at my appointment because he asked what I wanted done. Had an attitude the whole time. Got a call 1 & half hours after dropping it off saying it was ready to find out they didn't even fix the recall, the reason why I dropped it off.. than when I picked it up, they didn't fix my windshield wiper squirters which I requested, so I had to wait another 15-20 minutes for it to get fixed. The inside of my car smelt like gas from the workers and floor mat was dirty from them. Said they didn't even fix a multipoint inspection but doesn't not seem like they did... DO NOT RECOMMEND THIS PLACE AT ALL. Better off driving an hour to a different dealership. read more

I went in yesterday around 3:30pm. I was in the area and needed an inspection. I drove up and was about to park to go in and see if they had availability. The guy in the front told me to pull forward, I told him I didn't have an appointment, but he said to pull forward anyways so I did. He took my cars information down and then told me to speak to the front desk. This was my first time at this particular Honda Location. When I came in I was a little confused and not sure who to talk to. After standing for a little bit a woman behind a desk greeted me and asked if I had an appointment. I said no, then she made a face and asked what I needed. I told her I needed an inspection. She asked me if I can come earlier. Honestly I was caught off guard so I had her repeat herself and I said I can't come earlier because I work early. She asked if I work around the area and I said no, I work in the Bronx. Then she asked if I lived in the Area and I said I live in Yonkers. Then she said there's dozens of other places I could've gone to. Honestly that sent a shock through me, I did not expect that from customer service. I simply wanted to inquire if they had availability to inspect my car. I told her I can go somewhere else it's fine. I love my Honda and my experience with buying my Honda Upstate. This was so unwelcoming. The irony is that I read the reviews online and seen negativity but decided to give them the benefit of the doubt. I will not be back to this location for a trade in, service or anything. I didn't get the woman's name but she has light brown hair and light brown eyes. read more

I chose this place because they always offer a ride, but it comes at a cost, the cost of service. I have a newer car, and the price quote for repairs was $4500. They said I needed new brakes (front and back), new tires, Transmission fluid change, cabin air filter change, brake fluid replacement, and wheel alignment. If you are a woman don't trust them. I had someone else replace the brakes and they said they had another 20-30,000 miles on them and only one tire was bad. I don;t understand how they could be so dishonest. I will never go there again. I am so disappointed. read more

I strongly advise against visiting White Plains Honda due to its abusive customer treatment, which creates a hazardous environment. Addresses: -61 Bank St, White Plains, NY 10606 -344 Central Ave, White Plains, NY 10606 They are dishonest and take advantage of customers, leaving you financially drained. Once they have your money, they won't hesitate to mistreat you. I am open to discussing this further. If you have any questions, feel free to contact me at Getgonow@iclou.com read more

There are many good things about buying a Honda car, but the service ain't one. The sellers usually charm you and you know the value of the price you are getting for some of their models. Nonetheless the courtship ends there, or more specifically in this place. I made an appointment for 8:30, and the confirmation is not clear enough that I ended up going to the wrong place. I will call that miss communication on both parts. They send you an email with a picture and the address is on the picture, so if you're a normal person and look for it on the details - guess what? Not there! I came at 8:50 I knew I was late for my appointment (by 20 minutes) so I knew there would be some delay. I came FOR A CHANGE OF TIRE. The service person told me 1 1/2 hours or 2, and I was shocked but I reluctantly asked for the waiting room. 2 AND A HALF hours later I went back and asked for my car. She said they had not gotten to it yet. She said they had a lot of cars. And I was like that makes no sense. Anyone with a brain knows that you can only accept the amount of cars you can take for the time. If an oil change takes X amount of time, and you only have B amount of technicians, is it so hard to find the A on the equation? you can only schedule a specific amount of cars for that time slot. Some technicians will be for long jobs, others for fast or maintenance. But seems like they hire just about anyone on this industry and the manager has no clue what they are doing. It's schedule anything and the customer can suck it up. At 11:29 the advisor came and I approved the work. At 12 I went and she said it should be ready. She called and the technician said it would be 15 minutes. I went there after 18 minutes and she said she did not know. I told her I knew it was not her personal fault but if there was someone else I could talk to and she pointed me out to a gentleman who told me it would be 10 more minutes. This by the 1 hour mark. At this point I have been here 3 and a half hours. He said 1 hour was normal for a change of tire, and I said I understood and the hour had passed. The story then changed to that the technician had to finish a job first and then get to my car. Why? So another 10 minutes, a lost Half morning of work a $100 fee for a cancelled dr appointment later... is 12:34 I'll update when I finally have my car. To top it off I was offered a taxi at 12:23. A taxi where? To my work or my home? I just needed my car. She said she could have sent you to your appointment for free and I was like you did not offer any taxi service when I came in, nor did I think it was needed since my appointment was for 8:30 (or 9 when I showed) and my doctor's at 12. I thought I'll probably be done by 11. No matter what, go somewhere else. My last Honda was from Yonkers and I never waited longer than 1 and a half hours for routine service. Yonkers is the best!! read more

White Plains Honda - Waiting room - Auto Repair Near Me - White Plains, New York

If you go to White Plains Honda be careful because they tried to charge me for repairs I didn't need. I went in for an open recall on my 2021 Honda HRV. While I was there they "scanned" my vehicle and told me that I needed almost $2,000 worth of repairs. I needed new spark plugs, a valve cover gasket replacement because I was leaking oil, a differential flush, and my tires aligned. I decided to go to my regular mechanic and told him what Honda said I needed. His fee was a lot less than White Plains Honda. He ordered the spark plugs, and the valve cover gasket. Thirty minutes later when he got the parts he called me and said that I didn't need any of those things. When I went back he opened the hood and showed me my spark plugs which looked new. He said they are 100,000 mile spark plugs and my car had barely 18,000 miles. He showed that my gasket cover was fine. My mechanic is Al at Central Auto Body in Yonkers. He returned the parts he ordered and didn't charge me anything. I recommend him highly. He's clearly very trustworthy. Be warned. If you go to White Plains Honda for service you should get a second opinion. read more

If you want to know why people call a dealership a stealership go to White Plains Honda for service. I've been going here for years just to get an oil changes and every single time they want to upsell me on a number of things I know I don't need. And in the winter time they'll really take advantage of you because I know you don't want to crawl underneath your car. So I go in for a oil change. Afterwards they tell me I only have 2 mm on my front brakes and that I need rotors. They try to strong arm me into doing it on the spot but I have to pick up my kid so I said no I'm not doing that right now. The following week I go in with an appointment to get my front brakes and rotors done on the and they quote me $950! I tell them that's ridiculous. They say well just parts alone are $400. And I said well I'm not doing that. So I go to the parts department and I buy the rotors and the brakes for $388. Right off the bat I'm wondering where they came up with $550 in labor for a simple brake/rotor job. Even the parts dept was taken aback by this ridiculous quote. It's literally five lug nuts, four bolts, and a screw per wheel to do brakes and rotors. So, I go ahead and start doing it myself and what do I find? Lo and behold, my rotors are fine and so are my brakes. If they think this is 2 mm they need to reacquaint themselves on how the metric system works. This is easily 6mm. Not 2. Add to that the fact that I will easily get 5 calls from a salesman trying to get me to trade in my car for a new one even though I told them from the beginning I'm not interested, I'm done with these people. They are liars. read more

White Plains Honda - Not 2mm! - Auto Repair Near Me - White Plains, New York

I am extremely upset regarding the misleading information I received from both Alondra Lepe and Luz Martinez. They assured me, via email and text, that I would be given a guaranteed "manager's" price in the $400 range for an SUV. First of all, it is extremely difficult for me to visit the dealership in person. I had expressed to both of them on multiple occasions that I preferred to handle everything remotely, which I know is possible because I have done it with other dealerships. I care for my disabled sister, who is severely autistic, and it is challenging to take her to places. Despite my reservations, I trusted their assurances and brought my sister to the dealership, causing her considerable distress. Although the salesperson was very nice, I am extremely disappointed that my time was wasted, which I explicitly said I did not want to happen. The prices they offered were $200-250 over what I was promised. This is unacceptable. I feel lied to and deceived. This is not how customers should be treated. After expressing my refusal to accept the inflated prices, I have not heard back from anyone. read more

The only reason I ever go here is because of the coupons I receive and the availability. Don't worry, I won't ever make that mistake again. My appointment last week first started with a barrage of phone calls asking me if I want to sell my car. Annoying, since I just bought it in cash months back, but I expect it. Until the last call came. The man asked me a whopping EIGHT different times after I said NO to selling my car. Do you know what kind of people don't know the word no? Yeah. I'll give you a hint, it starts with the letter R. I said no each time. The last thing he said was "wouldn't you at least want the paper with your estimated value on it just to look at"? To which I told him I wouldn't even look at it and he finally hung up. Why would someone with a car bought in cash less than a year ago want to sell it for a new vehicles with a car payment? Do you think I'm stupid? You wouldn't even give me a good deal. A family member was harassed by you guys about buying their car and quoted them $5,000 less than the amount they got at Tarrytown Honda, since they ended up selling to them. The audacity to then send a person to the service waiting room to ask me AGAIN to sell my car after all that? Why do you want to buy MY car that badly? Why does your team have HORRIBLE sales tactics? Two days ago I realized one of the lugnuts on my car was missing. That's not good for long drives, and when I called to ask for one, you said I needed an appointment. Well I don't have 4 hours to waste waiting for you to be done. I decided to go to my actual trustworthy mechanic. White plains Honda didn't just not replace the lugnut, they broke the entire wheel stud off and didn't tell me. Why would you break my wheel stud and not tell me? Why are you breaking MY property and not telling me? Do you know how unsafe that is for long drives like the one I was going to go on in that car with the broken stud? Thankfully I have more sense than your mechanics and all the workers in that place. The only people this does not pertain to is the nice lady that is the cashier that you see at the end of your appointment and the gentlemen that take your vin number and move your car to wherever it needs to go. They are great and work super hard. If something worse happened to my car or me as a result of a wheel stud being broken, I would've sued you guys to the moon. My expectations are always on the ground with white plains Honda and you guys somehow always surpass that in the worst ways. When your vehicle is done being serviced at white plains Honda, they are supposed to call or text to notify you that your vehicle is done. I was waiting for 3 hours in the waiting room. Come to find out it was done for a while, it was just that nobody told me that it was so I had to come up to the desks as usual to ask when it would be done finally. Classic white plains honda. The service advisors are too busy using profanity and joking around with each other that they can't even let you know when your car is done. I will never be returning to white plains Honda ever again, and if you have the audacity to call me to ask to by my car again, I will not be as kind over the phone to them as I always have been. Thank you for breaking my property and not telling me while also scamming people left and right. You told me I needed all new fluids last year when I had bought the car. Tarrytown Honda and my mechanic assured me that wasn't the truth. You just wanted to milk me of 100's of dollars because you think I'm absolutely stupid, kinda like you guys are. Thankfully I never bought a car from you guys because that would probably be an absolute nightmare. Everyone who is reading DO NOT GO TO WHITE PLAINS HONDA GO TO TARRYTOWN HONDA. read more

Tracey was fantastic and they fixed my car quickly. From the person who checked me in despite not having an appointment to getting me places without my car, they were SO great ! read more

I needed body work on my new Honda. I've owned 5 Hondas, had them serviced at Curry, Mt. Kisco, New Rochelle, and now White Plains. WP is the best by far: Amel, Adilka, Ziarre, Alex, and Bill Carlucci - svc director, all go the extra mile. They should give trainings in customer service. read more

Every time I come here, they tell me 1-2 hours and it's 4+ hours for general maintenance. Anthony really is the only person here that seems helpful. The rest of the staff typically will walk by you and offer little to no help. I have met friendly people here before. But I think turnover is rather high, because between maintenance appointments (3-6 months ) the same people are never here. Except the 3 guys inside the office entering data (including Anthony) and the woman handling the payments. Once I came here and had an issue with getting a loaner (which they don't do, but I leased a brand new car through the WhitePlains dealership and it was damaged so they had to reimburse me for the loaner I needed because it was a Honda issue. That was a whole other issue. See that review) Another time they have left my car just running for hours and wasted my gas, after 4+ hours the oil change was done. I called another time to book an appointment and they said they booked the appointment over the phone and when I came it wasn't booked. So I had to wait longer while they squeezed me in. Another time I came here on my day off, and apparently my maintenance plan ran out. Apparently it's 24 months or 24000 miles which ever comes first. No one ever explained that to me all the times I've come prior. They didn't give me anything physical when I was offered this through sales it was in the computer. So I didn't know. Didn't even know it was a thing that was included after I got my car until I came here for my first oil change. So this time I was told my oil change would be $44 with a coupon, I needed a $29.99 tire rotation and $169.99 for a cabin filter and air filter change. Also, I had a recall for the fuel tank which is important to get address. Told the person that over the phone when I booked the appointment. The said they weren't told prior when the appointment was booked so they have to order it and I have to come back. Todays total visited costed $244 before tax and took a total of 4 hours our of my day that I can't get back. And like I mentioned I still need to come back again for the recall because they already supposedly ordered the part. There are other times within the last 3 years. That were all equally as frustrating, time consuming and bad. I don't recommend this location, unless you have unlimited time and the patience of a saint. RUN! read more

This place does fine work but will often recommend unneeded repairs. For example, recommending break pads that still have half their life left. I never know whether to trust them. Go to a local indpendent mechanic for more honesty and less scam. read more

The worst dealership I've ever been to! manager Kevin Milan tried to over charge me $1,600 above MSRP price and when I called him out on it he was super rude. He followed me from the service department where he operates to the sales dept where I was working with a nice lady and interrupted me midway through negotiations to sabotage me. Then Generald manager Eddy Santos came over after a 10 minute huddle, and extremely condescending to me. I finally left and called corporate to file a complaint. I went over to another dealership and within 2 hours I had a fair deal that made sense to both the dealership and I. DO NOT GO THERE!!! look up all the negative reviews on google review and these two managers are often mentioned to be disrespectful to the clients. The owner needs to fire them immediately or they will continue to lose loyal customers. I will follow up with the BBB and a google review myself. I will never subject myself to humiliation and insults from these people again, they represent a respectful brand "Honda" but they operate like they belong to a gang! Smh... read more

Wanted to buy a pre owned car. They ran my credit and then never told me what the financing would look like. They still have the stones to call and ask if I am coming in. read more

This place is completely out-of-management. My car broke down on Monday so I took it to the shop 8AM Tuesday morning. Check-in was swift, but the guy who was helping me (Kevin) didn't ask me ANY questions about what was wrong with the car or for details. Told me he'd like to get it fixed in a few hours and I opted for their shuttle to take me back home and wait. At the end of the day, I get a call saying they have no idea what the problem is, and would like to do a transmission service. I was quite sure I had a warranty, but they kept saying I didn't. It was already late, and I couldn't make any phone calls to verify. Confirmed the next morning I had warranty and called to let Kevin know the details. At this point they are still unsure of the issue but had already done the transmission service. Told Kevin I needed the car by Friday and he said he was going to try and get it to me by that Wednesday. Never received a call from him by the end of the day, and guess what... he wasn't even in on Thur! Ugh. I speak with someone else who told me that they couldn't start any repairs without the warranty confirmation. And turns on the claim ended being for a 1.5hr service that they've been sitting on for three days. Conclusion of the story is... they're so busy with all their other customers, and tend to back log while making empty promises. In the end I had to pay for the transmission service out of pocket bc they never filed it with the warranty company. This could have been avoided had they knew how to check for my warranty. read more

Let me just start with the lasting impression on the check out process. The are quick to take your money and don't be fooled by the disrespectful older lady behind the glass "if you don't like your job and don't like people call out or quit". She was so damn disconcerting and abrupt that if I knew how she was so damn nasty I would of paid my bill in single and watch her count them one by one . Other then this hiccup the service was adequate I had to return after drubbing off so they could reset the TPMS after the tire rotation . P.S. aHonda your on notice if you don't want a future lawsuit fix the leak in the rest room every time you use the facility the sink and the toilet leaks . I am going back to Curry Honda in Yorktown Heights it's a hike but the atmosphere is better . read more

Do not try to sell your car or trade in at this Dealer! They participate in the KBB instant Cash but it is ignored and they will lowball you. After waiting for 2 hours they finally came back with a lowball offer over 2k below the KBB instant Quote. Then offered a 1.5k below the KBB quote but when they "checked with their manager" to get a bit closer to original quote, the came back with even a lower offer. Stay away read more

Best ever! Theo Diallo was our sales person. He was welcoming and went above and beyond to get us the car we wanted. He came up with different options for us and worked extremely well with us on pricing. He stayed an hour after closing time to make sure we got next day pick up. My husband and I have gone to another very big Honda dealership and got 5 cars from that dealership and we were not happy with the outcome . We came to WP Honda on a whim and this will now be where my family will come from now on. Give Theo a call, you will love him! read more

This place is rediculous..I've been waiting 50 mi utes, just to check my car in.vthere are more than a dozen people waiting, and 1 guy helping them. They dont even know who's next. Total dumpster fire read more

Good job by Darwin Reyes and Joe Gensert getting me and my dad the Honda HRV we wanted.

Dulce Arias is very kind, she makes things happen like magic. Very easy. I will come back to her and highly recommand.

I came in after looking for my new vehicle and visiting numerous dealerships. It was an amazing experience!!! Patsy was honest, patient, clear and concise. The process was smooth. Highly recommend! read more

I came here January of 2020 waited 4 hours for regular service, I'm here in August of 2020 an the wait nearly 6 hours for regular service? Unbelievable. I can't even blame COVID-19 for the longer wait. They are slackers here. These service department is the worse I've ever been to. The give you BS wait times, appointments doesn't matter. They don't check on waiting customers or update them. When my car was finally going in for service I waiting almost 6 hours for a 15 minute oil change. Update: a representative called me to find out about my service and was shocked by what I told her. She said she forward my review to manager read more

I purchased a car on 7/10/2021 and the whole experience was outstanding. Christopher Paranzino and Teddy were very knowledgeable, helpful and the whole process went very smoothly. I would highly recommend them to my friends and will certainly be back in the future! read more

DO NOT COME HERE. Literally can't get in touch with the staff. Everyone just passes the phone to someone else. My car has been here for 3 weeks and they said it would take 10 days. I've received zero updates and when I try to get updates, no one can help me. Awful place. I'll probably never buy a Honda again just so I never even have to think of this place again in my life. I rather drive a car with mechanical issues than come here. Pathetic. read more

This has been the service center were we have taken our Honda before. And just like many others complaints, the wait time is extremely long. I overheard because of the COVID-19, they are short staff and can't have many employees working together. But In the past reviews before COVID, people seem to complain a lot about wait time. I unfortunately do not know why they have been having such a long history of issue of wait time. This should be fixed not carried on. But this weekend, it took about 3 hours just to get the car diagnosed with the issue. And that was with an appointment. Again wait time is an issue that needs to be resolved at this service center. But the staff were friendly and kind to us, and when I came to this center this past weekend, they did have snacks and coffee and water for the customers. And the bathrooms were thoroughly cleaned. And social distance was practiced. I honestly wouldn't recommend coming here if you're short on time, the wait time is insane. But if you have nothing to do the day you come, then by all means wait it out. read more

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Since my old Accord turned 10, I occasionally hit the dealer for the big stuff. I don't know why anyone would go to the dealer for oil and minor adjustments that can be done at half the price by a local mechanic, if you do, don't blame the dealer. Had timing belt replacement and new brake pads at White Plains Honda. Delivered car at 8AM and picked it up later that day, no issues. Anthony is not there anymore, so you get a twenty-something named Mary Valdez. She seems knowledgeable enough, but I wish she would address me in a formal way instead of first name. Really shocked that there's no "Ms" or "Mr" in her vocabulary. After all we are clients, not your friends. I am perfectly willing to do the same for you if requested. read more

I have been here a few times in the past and had a positive experience. Unfortunately I went last week and my visit was so bad I will never go back again. I bought my car in and I heard the Service Advisor say to the Technician "I've never heard of this problem before." I knew I was in trouble. After an hour and half, the technician asked me to come to the car and I had to explain what the problem was. The newer Hondas have so much high tech in it I feel the technicians are either not trained or need someone who knows what the issue is so a customer doesn't have to explain it. He said he had to call someone, they knew what the problem was and I had to call them when I got home. I called when I got home and they had no idea how to resolve and had to open up a ticket. Meanwhile I never heard back from my Service Advisor, the paperwork was never given back to me nor did I hear back from the technician. I hope I get a survey on how they performed. Update 1/6/18: This has to be the worst Honda Service center in the Tri-State area. Drove in and was totally ignored. At all costs, avoid seeing the guy who sits in the front. I'm not sure what Honda even see's in him as an employee. read more

I was there yesterday on August 12th for minor tire check .. Made APP then I was told that my Honda CRV 2019 had recalls. "What? I didn't receive any letters nor email whatsoever! Apparently there were two recalls for safety issues about airbag and something else .. Issued on May 2019 but I didn't get anything.. Anyway I've done it since I was there so .. but hey! they should have sent us recalls notice ASAP. The most annoyed was that they lost my key! We've finished paid and ready to leave after 2 hours plus waiting at service station... then "Where is the key?" Negligent! What an awful thing that they could not able to locate my car key!! Waited for 15-20 minutes . Guess what? Apparently someone took my keys and left in her car .. BUT WHY?? Normally you'd pick up your key after you finished included paid then you'll retreat your car key!! but this woman .. who knows why she took my key! whether by accidentally or she didn't know how it works?? Who knows why she took my car key! The bottom line is that Honda service station! that's their negligent their fault! No excuse! I understand that it was bit busy yesterday .. They should have an organized about each customers key!! and Do not leave on the desk! Those were the my first worst experienced in my life! read more

This place is crazy busy literally 24-7. Came here 6 months ago to try and have my airbag replaced because of a recall and made an appointment and it was still going to be 3-4 hours until it got done. So this weekend I committed and made another appointment expecting the same. The people got me in in about 2.5 hours. The service reps at the front are not particularly friendly and they seem super short staffed. The waiting room and lobby were totally packed. Good for them though! read more

Very slow service. The so called manager, Maribel, did not return my calls. My car is covered by under 36000 contract but was not repaired.