This was my second time going to a place I didn't know personally (my friends previous garage was sold and new management is not the same). I went based on reviews and I'm glad I did because I would have never known about this gem!
The guys at SRS are great and honest. I fully trust them and they don't mind hearing you out or talking to you about how your day went.
Had oil and filter changed here and some work on my air box which was leaking and causing CEL to go on. They did it for the fairest price I've ever heard of in the city.
They are not about the money. They are about the service. They will tell you how much a service is (based on year, make, and model) over the phone which no place will do! They are not desperate to squeeze you if they do that. They are straight forward take my price or leave it. Other places will say you have to come in to see how much they can squeeze you for (after all you did drive all that way so the garage has the leverage - you can't just hang up the phone) or garages ask you to get a diagnostic for $50+ and then we'll talk about price - talk about a bait and hook - which the $50 is the "included" into the labor. Nice gimmick! (Here give me $50 dollars to find out whats wrong and then I'll put it towards putting in a screw and charge you $25 for putting in a screw).
These guys are good. They don't do transmissions though...based on brand, you will need to do research as to which shops specialize with your transmission.
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After coming to them these guys on and off for years I was turned away. In an effort to save money and be eco-friendly, I switched over to long life oil filters rated up to 15,000 miles and full synthetic oil, so I could just do a drain and fill every 5,000 miles and replace the filter every 10,000 miles (long before these filters were advised to be replaced). Understandably, I was told that the oil would outlast the filter and would clog, so he wouldn't do it and turned me away. Look,I respect his opinion, but some mechanics I have done this with are always touting that synthetics and long life oil filters are getting better and better, as are the service intervals (some cars now advise on 10,000 mile-15,000 mile intervals). I bought my own oil and requested a drain and fill, explained my situation, and was turned away. Never have I been turned away from a garage before - people are usually willing to work and make money. Wasn't the customer always right? I was buying labor - a service - not a guarantee or warranty, so there was no reason to be turned away. If a customer wants a ham sandwich, without the bread, by God, just give the customer ham and take his money - the customer isn't going to come back suing for stomach pain.
More so, as I politely declined the service, I heard some guys muttering "kids...." as I turned by back to head out. Not only did was that rude, it really speaks to what is happening in our country. No wonder the likes of Sears and JCPenny are struggling and on the verge of bankruptcy; because they don't adapt to what customers want. No wonder why Chinese and Mexicans are displacing the average American worker, because they are willing to work according to your needs. I am nearing 200,000 miles (knock on wood) with this car and if I want to buy a service, I have a right to dictate it. To be turned away for a service is like being turned away from a restaurant, because you have a food allergy and want food cooked without peanuts. I will be taking my business elsewhere, probably to a younger shop with mechanics eager to fill the order. read more