I'm writing this review in appreciation of the excellent service provided to my mother and I by Alie Jalloh of White Plains Honda in connection with my mother's car purchase. Alie handled all aspects of the purchase in a knowledgeable, generous and patient manner. It was a pleasure to work with him and I recommend Alie. read more

Buyer beware! I am extremely upset with WP Honda for their complete lack of transparency and flexibility. If you live in the NYC area, strongly reconsider buying a Honda. I purchased a 2026 Honda CR-V Sport Touring on September 1, and by September 16 it was stolen. Although it was recovered through the Honda app, many of the hybrid components were damaged or stripped. I came across a Honda Product Improvement Bulletin stating that "thieves are forcing entry into these vehicles using a commercially available tool to reprogram the vehicle's ignition system and then start and operate the vehicle, all without the original key fob." In other words, these vehicles can be accessed and started without the key, using a phone app. This is critical information that buyers deserve to know. The note discusses it as a 2023- 25, but clearly is still a problem given how easily my car was stolen. WP Honda claimed they were unaware that this model is highly targeted for theft -- something even a basic Google search makes clear. The tow truck company and rental agency both confirmed that Hondas are among the most frequently stolen vehicles. This ordeal cost me nearly $10,000 between my trade-in and down payment. WP Honda refused to work with me or consider taking the car back. I ultimately traded in the CR-V, and my only regret is buying it in the first place. The stress, financial loss, and lack of accountability made this a terrible experience. read more

I'm pleased to say I had a wonderful car buying experience at WP Honda. I've purchased many cars over the years and this was by far the best experience to date. My sales person, Lenin Javier, listened to what I wanted and directed me to the perfect car for my needs, a Honda Civic Sport Touring (Hybrid). The experience was professional, well communicated and friendly, and I am pleased with my trade value, the price of the new car and the car itself. Even more perfect is the water, snacks and freshly baked cookies they offer while working out your deal and waiting on your paperwork (all was completed quickly in my situation!) which as we all know can take some time and be stressful. I would not hesitate to recommend Lenin (or this dealership) to anyone looking for a Honda. Truly a nice, friendly and stand-up guy. read more

White Plains Honda - My new car :) - Car Dealers Near Me - White Plains, New York

I brought my Honda in to replace a recalled part, which is a fault on behalf of the manufacturer of my car. Since the service has been completed, I have been persistently called and texted to sell or upgrade my Honda. Despite opting out of these spam calls in various ways (unsubscribing via text, talking to the representative on the phone call and saying that I am explicitly not interested in selling my Honda), I somehow continue to get spam texts and calls from different numbers on behalf of White Plains Honda one month after service has been completed. I'll be in the middle of a work meeting, rounding on patients on the floor, and I'll get another call or text from the dealership. It's absolutely absurd, almost comical. I regret bringing my Honda to this location to have this recall part changed. read more

* Not trustworthy * Unprofessional * Physical assault This is Norden. I had a problem with my car, so I took it to White Plains Honda Service. They replaced some parts, but since then, my car has been experiencing numerous issues. My transmission was replaced entirely, and it seems they don't know how to work on transmissions properly. As a result, my car has been nonfunctional. On August 1, 2025, I spoke with the manager about getting a refund. They were not cooperative. I stood my ground, and one of the staff members became aggressive. He physically dragged me out of the building. I have the video, and it's disconcerting to watch. I am sharing this experience to warn others: please be careful. I strongly recommend that you never use White Plains Honda Service and their dealership. dealerAddress: 344 Central Ave, White Plains, NY 10606 Service Center Address: 61 Bank St, White Plains, NY 10606 read more

ELIMAR Diaz was our sales rep. She was fantastic. Took us for a road test. Explained every fact about the car CRV all-wheel-drive. Gave us a great deal on our trade-in. us to finance and her manager. We bought a 2026 Honda CRVEX in October. Amazing. We are so happy with Delimar Diaz! Everyone should use her. read more

A heartfelt thank you is essential when someone resolves a customer complaint. I want to thank General Manager Salome Benscher for his prompt and efficient handling of this matter. Your time and effort are greatly appreciated." Honda White Plains dealerships passed off a vehicle with a minor damage & no warranty coverage! Dealership lacks adequate customer service, thumbs down @ addressing customer complaints effectively. Honda corporate headquarters. ZERO customer support. When leasing a brand-new car, Investing THOUSAND DOLLARS @ signing, as Honda customers, great customers service as promised @ signing is expected. - We spent 8 hours @ the dealership on 1/25/25, The salesperson did not do a detailed overall inspection of the outer perimeters of the Vehicle with us. The vehicle literally taken of flatbed truck the day of purchase. A lease entails a lot of red tape. Suffice to say our first Honda lease/experience has proven to be less than customer proficient With BBB read more

If you value your time or your sanity, do NOT go here (it's a shame Yelp doesn't offer zero-star reviews). I was contacted by the dealership about purchasing my SUV. It's in perfect condition and every feature and option works flawlessly. They called me (not the other way 'round) and offered me a "cash purchase" price. I responded to set up an appointment and appraise the car after already providing multiple photos and descriptions. NOTE: when speaking to the woman to schedule the appointment, I made 100% SURE that I knew who I would be meeting and that they knew they would be appraising the car to potentially buy it. She agreed on every count. I arrived that morning to find (a) the person I was meant to meet had the day off (b) there was no record of the appointment and (c) after an hour, they offered me nearly 10% less than on the phone talking about a "rim repair". NOTE: I had though previously about having the lightly scuffed rim buffed but decided it wasn't worth the $250 I was quoted by a reputable shop (Honda W.P. seemed to think that a single cosmetic rim repair would cost more than purchasing four brand-new rims). Note that while I was waiting, a man and his college-age daughter arrived to see the Honda Civic they had discussed with a salesperson at length the night before and arranged an appointment to find it had been sold out from under him. He was at least as angry - possibly angrier - than me. I left and got a call 30 minutes later at home about how sorry they were and that they would honor the original price they quoted. After thinking about it, I decided to give them a second chance. I called and the sales guy was on the phone but I was told he would call me "right back" (that was nearly 5 hours ago). Since then, I called two more times, was put on hold, at which point they dropped the call. In brief, if you want to work with a dealership that feels like it's a busted-up lemonade stand run by apathetic 9 year olds, head to this place immediately. On the other hand, if you place ANY value on your time, energy, or sanity, I urge you to go somewhere else. read more

To this day I have yet to reach the suggested person Mr. BRIAN B. mentioned, nor have I heard anything from him, so I assume that it was all to appease me and quiet me from complaining. Also, look at the Facebook posting from Mt.Vernon Police stating that Honda and Acura are being targeted for their radar sensors, air bags and rims in the Mt.Vernon and surrounding areas. Since these vehicles are so easily accessible to this why isn't Honda Corporation doing anything about it, and I have not heard from White Plains Honda about this matter yet. As I stated previously as soon as this lease is done I'm done with Honda Corporation, period!!!!!!!! read more

White Plains Honda - Missing emblem where the radar sensor is - Car Dealers Near Me - White Plains, New York

if I could give 0 stars I would. The biggest scam and group of liars I ever encountered. Had me drive there 3 hours from Philly for a car they knew they didn't have. I was in communication with the salesman for two days and straight up until I arrived to get there and they tell me they sold the car 5 mins ago at the Honda dealer up the street. The Manager said he didn't have cards because he was new and then they had a lil meeting laughing as I believe they gave me some random old workers card. Walked up the street to the other dealership they told me they haven't had any Prologues. after I explained what happened they said it was a random couple who just bought it. I asked the couple and of course they said they were not buying a Prologues. So both stores lied. No manager would come out and speak to me and I haven't received a call. Six hours, miles on my car, and toll money for nothing! Don't waste your time. And I've attached their business cards and pics so u can avoid them. read more

White Plains Honda - The two scammers who baited and switched me about a car with a six hour round trip for nothing - Car Dealers Near Me - White Plains, New York

Zero stars! Do yourself a favor and avoid this dealership. I knew this and yet I went ahead with the deal because they had particular model in the color that I wanted. I'd should have purchased from other more reputable (if there is such a thing) Honda dealerships located in nearby towns. The sales rep., Lenin asked if I would give him a good review. I should have called the Police on him. Do not sign anything or hand over your credit card until you see all the final terms in writing. They pulled a bait and switch with numbers that weren't what were discussed up front. And they get upset and indignant when you're trying to get yourself the best deal. In hindsight, I should have purchased from another dealer. You have been warned. read more

If you're an out-of-state resident, avoid White Plains Honda. I strongly advise against purchasing a vehicle from White Plains Honda if you live out of state. Once my temporary plates were close to expiring, I had to make multiple calls and send repeated texts to both my salesperson and the main office just to get a response. Even after my temp tags expired, I spent three days calling the DMV department, the manager, and various sales staff--none of whom could give me a straight answer about the status of my registration. I was repeatedly promised that my registration would arrive by specific times, but every single assurance was false. Deadlines came and went with no updates or communication. To make matters worse, they blocked my phone number--an incredibly unprofessional way to handle the situation. This experience has been frustrating, stressful, and unacceptable. If you're not a NY resident, do yourself a favor and take your business elsewhere. read more

AVOID THIS PLACE BY ALL COSTS. they are scam artists and if you buy a car from them as soon as they get you out the door they don't help with anything! expired registration, expired temporary plates were put on the wrong part of my car. they haven't given me a definitive date to receive my real plates. it took me 3 weeks and several phone calls and physical visits to get a refund for the temporary title I had to purchase. the sales people are extremely rude and disrespectful and act as though your bothering them by requesting sinple assistance. just google this place and look through the fake reviews and you'll know why you need to STAY AWAY from this place! read more

They can improve integrity and service. I bought a car a year ago. Was a nightmare, from overcharges, to warranty that I did not requested. And to get in touch we them to fix the issues was a waste of time and energy. And funny in my many visits to the dealer to address the problem I found others clients with the same problems. I finally fix the issues after two months and many calls and visits. PLEASE SHOP ELSEWHERE. read more

I'm extremely disappointed by this location and our experience we had this Labor Day weekend. We are big into transparency and communication which we did not recieve at this business. We drove nearly 2 hours (which means an overall 4 hour drive) to see a car which we texted Jennifer to confirm was there before we even left our home. We then recieved a call from her 10 minutes before our arrival confirming our appointment. When we arrived, we were notified the car was "just sold" and was offered less attractive and more expensive options. A car does not sell that quickly and more transparent communication would have been appreciated if/when it was sold. We did not feel the salesman understood how inconvenient this all was for us and did not display a compassionate and person-first approach. Sincerely disappointed. read more

White Plains Honda - Car Dealers Near Me - White Plains, New York

I could not regret more my decision to bring my car to White Plains Honda. These people are vultures. I brought the car in for a routine service check. That's all. They recommended thousands in service. While I could have been convinced the work was necessary, I became suspicious after they told me there was a fair amount of wear on one my tires. I thought this was odd because I had just replaced that tire the month before. I politely declined the work and brought the car to my regular mechanic. He recommended just a bit of work (less than $1000 versus what Honda recommended, over $3500). WORSE than the above, however, are their RELENTLESS efforts to get me to sell my car to them. They are chasing me like a rabid animal. It's despicable. Go away. I will never do business with them again. read more

Avoid White Plains Honda Service Department at all costs. They will pry thousands of dollars from your wallet. And that is after you fight off their aggressive upselling. In our case we were pressured by Angel to replace the water pump and serpentine belt. The pressure came immediately, within minutes of bringing the car in. Angel continued the pressure during follow-up phone calls. Our car had six various check engine lights come on. We first took it to a private mechanic who managed to reset the engine service light but only temporarily. All lights were back on within hours. He fleeced us for $970. The car then broke down and would only move at 8 mph. That is when we desperately drove it into Honda of White Plains. They kept it for four days (over the weekend) and failed to even phone us when it was ready! Angel, our aggressive salesman, had dropped the ball. After four phone calls another employee tracked down our car and said it was ready. Spark plugs and fuel injectors were changed. The bill was $2,517. The check engine lights were reset and stayed off. The check light problem cost us $3,487! We learned our lesson and have since shopped around for an honest and skilled mechanic. We have our man! read more

Service department lacking Customer Service skills. One Employee even approach me in a intimidating manner I was not even talking To him. Eavesdropping ON My conversation With Assistant manager. Teach Customer appreciation and respect read more

These guys are the worst. I took my car in for regular maintenance and they offered to give me a new lease and take back the current leased car. I decided to give it a try. What a mistake. I sat around the dealership for four hours while they tried to fix some internet access issues and stuff regarding their internal system. Complete confusion. I was foolish enough to go ahead with leasing the new car. Should have walked out. When the lease was being prepared the guy who was doing it casually mentioned he would add $30 per month to cover any future maintenance costs. Didn't really make it a discussion, but at that point I was exhausted. After four hours of frustration and run-around ( at one point I was told the car was being washed and would be ready soon. Ninety minutes later I was told it was being washed and would be ready soon.) Finally I got my car and the salesman gave me a big hug like we had been through some ordeal together. I'm the customer and he's the salesman, we're not buddies. I did follow up with them because I was charged $200 for the annual maintenance that was done on the old car even though they kept it. I called and, big surprise, no one called back. I'll have to take it up with American Express. Take a look at their reviews. I'm certainly not the only one who had a problem. read more

I recently had an extremely disappointing experience with White Plains Honda. Salesman told me they have cars available right now in any trim and any color. He initially lured me in with an attractive low lease price ($299/m for 36 months, $0 down) for Honda HR-V, but the reality was far from what was promised. First, he miscalculated the sales tax, which ended up being much higher than initially quoted. For leased cars tax is calculated from your total payments, which should be $299*36*9% = $969. Instead he did it from retail price and ended up with $2580 When I brought this to their attention, they brushed it off as a simple mistake, but it felt very deliberate. Then, he added a lot of unexpected charges that were not applicable to leased cars. On top of it he added a destination fee and total jumped from $5052 to $6402. And at the end the cash down magically morphed into $6972. And to add insult to injury, he told me the car is not actually available today, but we need to start paperwork right now. Their lack of transparency and honesty in dealing with customers is unacceptable. I felt tricked and taken advantage of, and I would not recommend White Plains Honda to anyone. Beware of their deceptive practices and make sure you double check the math. This was by far the worst car leasing experience I've ever had. read more

White Plains Honda - Car Dealers Near Me - White Plains, New York

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Unprofessional. I was scheduled to look at a particular car that they had on sale in late afternoon. I explained that we were coming from a far distance out of state and they called me 3 days to confirm my appointment. I even called as I left to let them know that I'm on the way. Then 5 minutes before my arrival, they phoned me to tell me that the particular car was sold in the morning. I asked why they didn't call me earlier and they "didn't know", but they have another car I can look at. When I asked the price, they "didn't know". Sounds like bait and switch read more

I should have known that this place was all about getting the sale done from the first moment I walked in. It looked like a pack of hungry dogs waiting to feast when I walked in. What was more disgusting was watching people quickly approached by someone of their own race, as if it would help "seal the deal!" This place does not care about the satisfaction of the customer, only about the sale. There's so much more I could complain about, but I'm becoming angrier with myself for not seeing through the gimmicks when I was there. Go at your own risk! But you have been warned! read more

My wife and I walked in with a bit of apprehension and a handful of solid competitive vehicles both in-range and out-of-range with the Honda CR-V that was to replace our recently totaled Audi Q3. Dahoemis approached us as if we were family, providing us with a calm and comforting environmen, unusual for a car dealership. She spent time explaining the differences in Honda CR-V models while learning what mattered to my wife (and what mattered to me). She made us part of the process rather than us feeling like a bag of money to be had. After finding a vehicle that met 95% of our desired elements, Dahoemis did not pressure us when we said we would look at the Subaru competitor product and then make a decision. She was cool and collected throughout the process and after careful consideration and research about our vehicle options, Honda earned our business. Dahoemis introduced us to her manager, Patsy Onorino who also was receptive to our needs. The negotiation process was quick and painless with phone calls being answered and deals being solidified with numbers that did not have any hidden agenda - the price worked out for both parties and these two Honda associates represented their Deslership with class and dignity. I will be doing business with White Plains Honda in the future as they took care of my wife and I when we needed a friend. Thank you Dahoemis and Patsy for making this a painless transaction. We love our 2024 Honda CR-V Hybrid! read more

White Plains Honda - 2024 Honda CR-V Hybrid Sport L in white (pearlized) - Car Dealers Near Me - White Plains, New York

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I wish I could review negatively. These guys are cruel people who have no morals and ethics. Specially the sales manager Ivan. He is the most manipulative cruel guy I have very met. I came in to the showroom to buy a car. They showed me 3 cars and I liked 2 out of them. After they showed me the price, I said I will go home and think about it. It's a heavy investment and I need to think about. Ivan said "I don't have balls" and got super angry at me. Then in the end when I was leaving, he said " Don't ever fucking coming back here". He cursed me in front of the entire staff. read more

We had a great experience working with our sales consultant Alie Jalloh. He was knowledgeable, friendly and very patient in answering all of our questions. He worked with us to get us a great car at a great price. The other people we encountered at White Plains Honda were also friendly and knowledgeable. Thanks for a great experience! read more

Had an amazing experience financing our new car with Paul Kim at Honda! He was welcoming and professional. Paul took the time to understand my needs and helped me find the perfect car for my lifestyle. read more

I drove in without an appointment and Alexander Valera greeted my family and myself right in the parking lot. We talked for a while and we ran through the numbers but it wasn't where my wife and I wanted it to be. He wasn't pushy and went above and beyond to find something that would fit in our budget. We went in looking for a Pilot Touring but ended up leaving with a Pilot TrailSport instead. We didn't expect to get such a great deal with the TrailSport but Alexander and the management team made it happen. Everyone in the dealership was kind and helpful. The only thing that bothered me was that the inside of the vehicle was a little filthy upon delivery to my house. read more

White Plains Honda - 2024 Honda Pilot TrailSport - Car Dealers Near Me - White Plains, New York

Delimar Diaz was fantastic! She was so nice and helpful throughout the whole process! Got me the best deal she could and made this a very positive experience! read more

NO STARS! They ran my credit without my consent, I told the salesperson to give me a moment before he does anything that I had to speak to my husband about the car and he said ok and left to the back and ran my credit next thing I see is "new inquiries" on my phone I got super mad and I confronted him and he said "you came to look for a car no?" SUPER UNPROFESSIONAL & ILLEGAL! read more

Avoid this place for repair work! Went in for a leaking windshield. They kept the car for 24 hours. Then they told me that since it was not an original Honda windshield they could not service it under warranty. For this they charged $134.00 for doing nothing! A quick 5 minute check would have told them it was not original glass. So why so much for a quick visual check and why keep the car for 24 hours? Meanwhile they found a half hour to check for other items they want me to get serviced. My follow-up letter to them was ignored. Meanwhile they still send me postcards with repair discounts. I guess they don't care. read more

DO NOT GO HERE! If I could give negative stars I would. They are scam artists and crooks. They had a CPO 2025 Pilot listed online. We called and made an appointment to go see it for 5:30. They sent a text to confirm the appointment to see the car. Drove an hour and a half from Long Island to see it and when we get there, they tell us they just sold the car about 30 minutes ago. We asked multiple times just to see the car because they said it was in the new lot and they said they didn't know where it was right now. Then they sent us to the new car lot and try to sell us a new car for $5k more!! Total Bait and Switch. I would never recommend this place to anyone. read more

One star is not enough to describe this terrible experience for me and my family. I called and scheduled an appt to buy a new car with a trade in. At the reception, a Caucasian lady was looking at me and my family up and down and asked me what I was here for... The sales agent Theo took us and we started talking about the trade in. We both agreed on the price based on a fair market value from KBB after they appraised it. Then, Theo grabbed another guy named Fred to come talk to us. Fred slammed a piece of paper down on the table, pointing to it with his middle finger with an interrogating tone asking, "Are you going to buy it with this deal ?!" I kindly asked him if he was the manager, and he said no while continuing to use that tone to ask us again. Even though the deal was half way done, I decided to get up and walk out, and told Fred that he was disrespectful. I have never been interrogated with this good cop bad cop shit. All in all, customers come informed and prepared, no one should deserve such bad experience. Stay away from this dealership (under the umbrella of Benstocks like Paragon's Honda as they told us). Instead, I got my new car at a similar deal at another one where our family and I were treated like human beings. read more

Thiefs and crooks on suits. They tried to over charge me $1,600 above MSRP. When I reviewed their invoice they double charged the delivery/destination fee and had added a bunch of hidden/junk fees. I called them out on it and both their manager Kevin Milan and General manager Eddy Santos were rude, condescending and arrogant to me. DON'T BUY THERE! read more

I recently purchased a vehicle from white plains Honda. Honestly it was probably the best experience I've had purchasing a car. The process wasn't as long as most places I've dealt with in the past. My salesman was knowledgeable, courteous, diligent, and fast. I had the pleasure of working with Ali and it was an easy and I'm satisfied with the outcome. I would definitely do business with them in the future. ​ read more

White Plains Honda - Car Dealers Near Me - White Plains, New York

My son and I drove for over an hour to see a civic. I was greeted by Jonathon Guerrera as soon as I walked in the lot and it was a great experience for us both. I was worried about a bait and switch, or a "oh no! It was sold just before you got there" but it was set to the side and they were ready with the car fax. They took us through town and highway to get a good test and made every effort to meet our needs including financing that included a warranty instead of pushing one on us. No surprise fees, no high pressure. Just great service. I will in the future make them a top choice. read more

The Worst Car Dealership I have ever Had the Misfortune of Dealing With Strap in - this is going to be along one. I took my car to White Plains Honda for recalll service a few months ago. They tried to upsell me on things I didn't need, but that's ok - most low-quality dealerships do that. No big deal. While I was there, a sales associate asked if I would be interested in selling my car, either outright or for a trade in for a new car. I said sure. So he had my car inspected, made me an offer, we went back and forth and couldn't make the numbers work. Again, no big deal. Then the calls and text started. I was contact by five (yes, five) different people at White Plains Honda asking me if I wanted to sell my car. I said sure, and they told me I needed to bring my car in for an inspection. No communication in the office apparently. The worst was an associate named Kim - she would text me (unsolicited) once a month asking if I wanted to sell my car. I said sure, and gave her a number. No response. Not a single solitary word. And then the next month, another text. I wrote the general manager of White Plains Honda expressing my annoyance and plan to take my business elsewhere. What was their response? You can probably guess. No apology. No intent to remedy this situation. They wanted to know when I could bring my car in for an inspection so that they could buy it. If this sounds like something out of Kafka - you're right. So, to sum up, terrible dealership run by inept, incompetent individuals at all levels. I would sell my car to a junkie on the street before I would sell it to White Plains Honda. Caveat emptor. read more

Stay away! We Calle to confirm an oil change appointment twice and were promised they were running on time an we woul be out in an hour.nUpon arrival, we are informed that they are too busy to o it today- and we need to re-schedule. No response when we asked why they not give us a call to cancel. Wish we had heed the other reviews on this place. read more

I received my first Honda from this dealership. I recently just came back to purchase another. I needed a quick turnaround and that's what I received. Very communicative remotely. I specifically dealt with Emmanuel T and Chris Paranzino. read more

I had a great experience at White Plains Honda with turning in my old lease and getting a new one! I worked with Theo who was fantastic and I highly recommend! He was so kind and caring and went above and beyond to make sure that I was comfortable with the deal that we made and that it fit my needs perfectly. He made sure to listen to what I was looking for and what I needed to accomplish, and he worked with me and his staff to get it done. He is absolutely wonderful! Ask for Theo!!!! read more

Recently stopped here to shop for a new vehicle. Honda - a 2023 Civic was my plan. As a "walk in", I was impressed with the dealership. Neatly set up, well staffed, a place suitable to do business with. A sales person greeted me and discussed the offerings available. I even spent some time with the manager. Knowledgeable, helpful and cooperative. Definitely plan to return to close the deal. read more