Phenomenal massage! Love got my husband and I in last minute on the same day/afternoon. She did an…read moreincredible job and was very professional-best massage I've had in a long time...highly recommend!!

The atmosphere was okay, but the massage itself was very weak and felt rushed. I didn't feel any…read morerelaxation or relief afterward. For a place that charges these prices, the staff should be much more attentive and professional.

Omg I would give -1 stars if I could. My husband had to go…read moreout of town for a funeral and wanted to plan something special for me for Mother's Day. He doesn't know anything about spas or pricing, so he called over to the four seasons. All they had available was a 20 min hydrofacial (bc it's a busy day, duh). The issue is that they charged THREE HUNDRED AND SEVENTY FIVE DOLLARS (yes, you read that right - $375) for a 20-MINUTE hydrofacial. Aka someone rubbed lotion on my face for 13 minutes. when I inquired about this very exorbitant bill, they said - this was the price agreed upon via email, according to our dynamic pricing. (In a very rude, snide tone, with a fake smile). I called my husband who said - yes, I agreed to that, but I was told you would have access to very nice amenities for several hours. LOL! Very nice? Yes, I know the four seasons name SHOULD have very nice amenities. This locker room was so small and so crowded that I couldn't even walk 1 step without bumping into someone. The person giving us a tour kept apologizing for how messy it was ("sorry, it's a really busy weekend for us") - no towels out, etc. there is a small hot tub - sorry, that's not exactly novel. There are two lounging areas. One with three chairs that look out onto... nothing, just a window with frosted glass that you can't see through. Six lounging chairs, and one small table outside that does have a nice view. (This is the only view in the entire spa). They have a small sauna room also. Nothing out of the ordinary, and not up to expectations for what is supposed to be a four seasons spa. On top of that, every single person in that spa was sitting/lying scrolling on their phones. In what world are phones allowed in a spa, let alone in a "clothing optional" hot tub room??! So I paid four hundred dollars for 13 mins of a facial massage (which WAS nice) and then sat outside at a random table for an hour. left quickly because there wasn't anything else to do to kill time. I just cannot believe that a place can charge that much for a service. Totally inappropriate, waste of money, do not recommend.

I loved the Spa at the Four Seasons Hotel in Baltimore. It's beautiful and very relaxing. The staff…read moreare kind and helpful and they were celebratory when they found out we had just gotten engaged at the hotel. My attendant was awesome and I felt very welcomed. My favorite part is the vitality pool, heated stone chairs, sauna, and lounge. It was great to relax with those amenities. Everything was extremely clean. The vitality pool/sauna area is separated by gender and clothing optional. However, phones are allowed, and while it is fine to have one in a robe pocket, phones should not be out when others are around, especially in an area like that. But that is allowed, so be wary. Our massages were fine, but nothing we would rush back to or pay for again. I'd want to try a body scrub or wrap, my typical spa service. I'd also love to visit in warmer weather and use the outdoor pool. I am very much looking forward to returning.

The process to redeem the gift certificate is not clear and there is a lot of text communication,…read morewhich I was not a fan of, but beyond that it was a good experience. The massage therapist was great, and I really enjoyed my massage. I wish they gave you a heads up if you are not a member that it is a shoe free space.

TL;DR: Don't buy a gift certificate/card from this place…read more Zen and the City really appears to be set up for members and isn't equipped to interact with outsider customers. Unsurprisingly, most of the negative reviews are from people trying to deal with their gift certificates or gift cards since they are not able to provide reasonable service to people unfamiliar with their procedures. Throughout the process, I had to chase the owner, Gary, repeatedly over text and phone in order to get any information. A list of things I wish I knew before attempting to use a gift certificate here: I was alone in the building, not just the room, with an unknown man. Zen and the City is a therapist-owned establishment that has appointment-only booking for services. In light of this description, I probably should have known that I would be alone with my massage therapist. Except the website contains none of that information, which I only learned about after the appointment, so I was blindsided. My massage therapist was a very nice man who did his best to make me feel welcome and taken care of (Thank you, Anthony. You were the only good part of this whole experience!), but it was hard to set aside how uncomfortable it was to be alone with a strange man without knowing before that no one else would be there. The gift certificates (physical) and gift cards (e-cards) are redeemed in different ways. The website doesn't make it clear (either in the description or during the purchase) that physical gift certificates are only redeemable for a specific service, and that the gift certificates and gift cards are considered two different products. When I got the certificate for Zen and the City, neither my father (who bought this as a gift) nor I knew there was a difference between the two until after I had my appointment and was told otherwise. If you redeem the service-specific gift certificate for the wrong service by mistake, Zen and the City will not inform you of the mistake when you book your appointment and will instead pocket the remaining money without further services or refund, even after their error is pointed out to them. I suspect they would have prevented me from redeeming the gift certificate for something that was MORE money than the one I used, but when I accidentally used it from something that cost LESS, I was only told afterwards when I couldn't fix my mistake, or receive a refund for the balance. The initial confirmation text message is meaningless. It doesn't accurately reflect that an appointment's successfully been made (because you get a text regardless), and it does not result in you being correctly signed up to receive text messages. Instead, they will contact you by email, no matter your indicated preference (which they don't know anyway because they never ask for your preference). If there is a problem with your email address, they will not use your phone number to follow up. There will be no further attempt to contact you. I'll be honest and admit that I made quite a few mistakes in attempting to deal with Zen and the City, and I accept the responsibility of those mistakes. However, I think it's important for future potential customers to know beforehand that this is the kind of business that is happy to take advantage of your confusion, your mistakes, or your unexpected illness (check out their sick policy). It's up to you whether you want to risk giving this place your money and time.

I don't have pictures, because respect for the space that it is. I was gifted a massage here, the…read morecheck-in process was okay, definitely didnt anticipate all that paperwork but it made sense. I went to change out of my street clothes for their gown and slippers and well, I could not fit either. I was confused, no one had asked my size so I figured the items would be fit most? Im an XL and that robe could not go around, the slippers were like a size 7. The kicker was you were supposed to undress to sit in a coed waiting space with a direct line of sight for thr front door. I was very uncomfortable. I thought for sure I must have missed something. I went back and grabbed a towel (that also did not.wrap around me) to cover anything exposed. The massage itself was a good one technically, but the room was hard to relax in as I could hear cars passing by in traffic and passersby on the sidewalk talking. Personally, I am drawn to go back but I highly suggest some additions to have all guest feel welcomed in the space.

I use to have the weekday monthly package but now I just come every 2 months or so. I love the…read moremassage therapist that I see (Aimee) and the other staff at the desk have been great. My partner came and the robe didn't fit her size so I wish they had more size-friendly options

This was the best massage i've gotten in a very long time! the location was clean, my masseuse was…read morewaiting outside for me. david was absolutely great! kind and is a great listener. he checked in with me through out and I def plan to return SOON!

Due to the pandemic my massage habit/indulgence had been put on hiatus. I got the recommendation to…read moreschedule with Canton Square Massage from my neighbors and I'm so glad I decided to check them out. Not only is the location super convenient, right next to Patterson Public House but scheduling was easy. David was welcoming and the 90 minute massage was a dream! I felt completely relaxed and decompressed when I left the studio, like a whole new version of myself. The pressure was perfect; not too light where I could have fallen asleep and not too much where I was feeling any discomfort. Highly recommend David at Canton Square Massage!

I highly recommend Wat massage! Irani, Alan and the other therapists provide a great Massage in a…read moretelaxing setting.

I woke up on my birthday, a Thursday morning, and realized I wanted a massage. I looked at massage…read moreparlors near me and found Wat Massage. I called around 9:30, asked for availability, and they were able to take me at 12:30. I get there, got dropped off around the corner, called and said I was lost, and the very nice man at the front desk came outside to help me find them. Great customer service! I wish I remembered his name. When I got in, I filled out the form, and was greeted by my masseuse, who I think was named Evelyn. I am sometimes skeptical when smaller masseuses do deep tissue but Evelyn really got to the knots. I was trying to fight sleep the whole massage. When I go back, I will definitely ask for her again! When I got out of the massage, I had water and a coupon to the Cakeroom bakery waiting for me. This was such a nice treat and an amazing way to enter year 29. Thank you Wat Massage, I'll definitely be back!

Very professional and welcoming massage place! I've tried another Massage Crystal in the area and…read morethat one did not measure up to the Pasadena location. First of all, the front desk receptionist, Claire, has impeccable customer service skills. I've seen her juggle multiple customers in person, and on the phone all while maintaining her friendly and professional service to everyone. They have a waiting room where you can drink water before or after your service, a very tidy bathroom, and nice massage rooms (single and couples). The masseuses are all very sweet, and great at massaging. However, some can be a bit heavy handed even after requesting light or medium pressure at the reception. But they also respond to body cues and check in throughout the massage to ensure you are comfortable and okay with the pressure. They allow you to choose a female or male therapist and customize the massage. I believe you can also get a discount if you pay in cash. I normally get the 60 minute swedish massage and I always feel refreshed after. Also love how late they open and accommodate last minute appointments by phone. Highly recommend!

Great massages, very clean, smells good!…read more The outside might look deceiving, as it is located in a shopping center, but it is a very well kept establishment. Friendly front Desk service and prices to keep you coming back!

I genuinely don't have enough words for how incredible my ritual massage with Kendra was. From the…read moremoment I stepped into the space, I felt supported. Her touch was so intuitive to the point where it it wasn't just a massage.. it felt like deep, therapeutic work for both my muscles and my mind. Honestly felt like I had just released months of stress and stuck energy.

I had the enhanced ritual massage with the scalp experience add on…read more I have had hundreds of massages in many different US states as well as abroad and this one was by far the best. Every single tiny movement Kendra made felt intentional. I felt so taken care of. It was such a magical experience it actually brought me to tears (sorry Kendra.... Awkward lol). But I really felt a deep healing. Kendra is a master at her craft.

I have no idea why it took me so long to start coming here for massages! I have lived in the area…read morefor over five years but just started my appointments here about a year ago. I was under the impression that they were more expensive than other places but once I began my membership I realized I was completely wrong. I automatically pay each month for a 60min massage and I can add additional massages at the membership rate if I get impatient and need another massage inbetween my regular appointments. I accidentally scheduled my appointment with Joe when I made my initial appointment and am so glad for that! He is amazing! When I say accidentally, I just mean that I intended to schedule with a female therapist but then selected an appointment time on Joe's schedule. They called me to confirm if that was okay and I just rolled with it. I have been seeing him at least once a month ever since. I have been getting massages since before I even had a license. Joe is the most consistent therapist I ever had. I prefer deep tissue massages and I get just that...for the entire 60 minutes unlike some massages where only here and there feels good. Joe is professional and always checks in before each session to determine if there are any specific spots he should focus on. Prior to leaving I always get my next appointment on the calendar. The customer service here is great. Because they are super small and don't always have someone at the desk, I typically have to leave a message when calling. I always receive a call back within the hour. I have had to call to reschedule an appointment or two and never had an issue. I highly recommend checking them out. If you are a deep tissue person, give Joe a try!

WOW, WOW! I must recommend Joseph. Prior to meeting him, I've went to 2 different massage parlors…read morealong with stretch place! Nothing worked, until I met Joseph! Ive nick named him the "Terminator of Massage"! and you will be back! Check them out!

Best massage of my life. Go see Will, you will not regret it! His spot was welcoming and so was he.read more

Will, the massage therapist and owner, is incredibly knowledgeable and professional. At the same…read moretime, he's kind and relatable. He truly listens and addresses exactly what I need. After a recent automobile accident, he took his time and provided exceptional care--I felt so much better after the session. I honestly can't maintain my daily life without regular visits. Will knows exactly what he's doing and always works so hard. What I love most is that he genuinely cares about his clients and puts in extra effort to meet their needs.