The service from White Knight is generally pretty great. I feel well taken care of but most of the time I have to keep calling and asking for help when the issue is not resolved the first time. Also, I have to suggest other places to check, spray, ask for a manager to come out, etc to get the issue taken care of. Seems like they are trying to just treat the issue rather than find the source. Now I will say, my case is a tough one - I was experiencing spider bites while I slept. Maybe about 2 bites per week but we could not figure out how or why. There were no signs of spiders/bugs in my property and generally smaller spiders won't bite humans unless they are afraid. Also, I was the only one experiencing this - not the other residents. I assumed the issue was only in my master bedroom. I had the mattress searched for bed bugs by two different companies as I do travel quite a bit and could have accidentally taken one home with me somehow. No sign of bed bugs or any bugs were found for months. This issue started in January and we are now in June basically and it is still not completely resolved. I pay for the quarterly service and they do come out in between if you are experiencing an issue but it takes 3-4 days to get someone to come to my area and its not nights or weekends so this has been tough on my work schedule to get time off. White Knight has been out to my place more than 10x just for this issue. They laid out glue traps and some powder, sprayed the outside of the house, checked the attic, etc and now finally we are seeing the spiders on the glue traps - they must have been hiding very well. I am hoping that the issue may be finally closer to being resolved but it did take a lot of follow up from me. I just hoped for a bit more ownership of the issue to get it taken care of rather than me pressuring and calling all the time. Chris, Bobby and Brian are all very friendly and helpful though. read more

I would rate it a zero if it was on the survey. They sent what looked like a bunch of sixteen year olds that had no clue what they were doing. I saw a rat in my yard and called them but they sent the sixteen year olds over and over regardless of my complaint. The rat problem just grew in my garage. After doing hardly anything for 2 months. They came over and charged me $17000 They finally returned the $4200 they overcharged me. Worst place ever!!!!!!!!!!!!!!! read more

Customer Service and Service is no good. After lying stating that they were coming to my neighborhood and needed my signature to be included with the neighbors when they visit the next week only to find out that it was the actual contract and not permission to visit me when they come back to the neighbors. I was told I had to pay $200. to get out of the contract, so being a senior citizen on a fixed income I had to continue with something that I didn't want. As far as the service I still have ants and spiders in abundance on my property. read more

My husband and I paid 13k in July to have a remediation done at our home in Frisco . Since then we have not been able to get anyone out to complete a final inspection or provide before and after photos that were stipulated in our contract . We have been hearing noise in our attic and have now had to call terminix out to inspect read more

When you want or need to cancel it is very difficult and time consuming. Will leave you on hold for an hour to cancel . When finally talk to someone they must ask you multiple questions for you to say no instead of just cancelling after you already spoke to multiple people and emailed them on portal two months before contract ended to end it. Then make you pay for 30 day notice which you already did ... Don't use them Ever unless you never want to get rid of them and like being charged $38 a month for minimal service .... Go buy yourself some home defense for $15 dollars at Home Depot read more

Just tried to cancel my dad's service after he passed away. This is the only company that requires a death certificate for a simple service. As if I don't have enough to deal with. Avoid. read more

Beginning with misrepresentation of their services: the salesman said they would get rid of the racoon in the attic and that was the reason we signed the contract. They never did anything about the racoon and the office said they only take care of mice. We CANCELLED the service on 10/25 and they wrote their own order to give 2 coupons to "help us out" and then sprayed on 6/26 and pulled out $107.00 out of our account. WE were not notified when they were coming and it would have been impossible for the service guy to spray in the backyard any of the times they are claiming that they came on the "coupon sprays" which we did not agree too. We saw the service man in the front yard and told him to stop and that we would not pay for this service. We don't want to do business with this unfair company. read more

The service was very poor. When my mother asked questions, the employee answered as if he resented being questioned--or as if he were annoyed that she was checking to see what he was doing. she asked him if they provided fly treatment, and he told her that "they didn't offer that service." But when my mom called customer service--surprise!--they actually *do* offer it, though it comes with an additional cost. Mosquitoes... additional service $$$ Flies... additional service $$$ They say here that we can view the contract online on the client page, but we've looked for it and haven't found any documents about the costs if we want to cancel the contract or what they charge. There's only a page for quarterly services. At this point, we're deciding whether to continue until the end of the contract or just cancel because of the lack of customer service and their lies. read more

This is a bold face lie, I have been a customer for nearly 4 years, it's evident this company is a scam just looking at the reviews here and if any customer was smart, call the Better Business Bureau, they told me White Knight has nearly 600 filed complaints against them! This response from management is no surprise. I have a similar issue to a lot of the complaints here and on BBB official. They charged me for a canceled appointment, of which I canceled nearly 3 weeks before the date. They charge people for hundreds of dollars for services they do not perform. I understand if I canceled last minute, but I have time stamps of it being weeks ahead read more

Despite monthly requests, technician consistently failed to call in advance on day of service so we could bring our dog in the house. Therefore, back of exterior was not consistently treated. Although our account had notations of this request AND I called monthly to reiterate this request this company failed. Salesperson, Jose, assured me of their superior service at starting of service. Yet, when I called him requesting support he explained that there wasn't anything that he could do. Spoke with Lisa, Customer service manger, who offered a free service and her supervision of our account. After 10 months of this I'd had it and declined. Then, she couldn't use that offer for our last payments as it was for services not rendered per the coupon. Do NOT use this company. They talk a good talk but failed to deliver despite numerous requests. read more

They have an F rating on better business bureau with 423 complaints. I stopped my contract before it even started and they still charged me $300. $300 I was happy to pay because the charges would have gotten much worse and the times on hold (each time 30 minutes) would have gotten much worse too. I'm fortunate to have gotten out before it got bad, but trust me that they will get your card number and continue to charge your card regardless if services are rendered. If you change your card or refuse to pay, they will add admin charges and transfer you to collections where they will serve you, take you to court, most likely get a default judgment, and then attempt to garnish your wages until their made up fees and attorney costs are paid. Go with a real company with a name you recognize. read more

I'm not sharing anything that's different than others. I end my contract and now suddenly they have decided to include all these additional bi-monthly charges I hadn't been known were needed to be paid. Apparently, my warranty visits were being coded as additional bi-monthly visits and I was getting charged for them. There is no where on the portal that indicates additional charges. You only find this out when you end your contract which is convenient. Very sketchy and bad business. It's a shame. I would have left a great review otherwise but I've never been so blind sided by a company before when ending my contract. I've been a good customer and always paid my monthly amounts. They'll say they docked some of the charges. Well, yeah you should remove all of them. It's all your error. I am disappointed I am still having to pay additional services that I believed were warranty visits. read more

Avoid this pest control company. I provided a written notice to close my account and my contract wasn't set to end until the end of the month, yet, they still charged a cancellation fee. Billing practices are very frustrating and unfair with this company. The services are disappointing. Technicians would only spend only a few minutes spraying before leaving, but you still get charged the full service price each time. For the amount being charged I expected a much more thorough treatment. What made the experience even worse was customer service. When I tried to resolve the cancellation fee issue they were extremely unhelpful and unwilling to address any concern. Go elsewhere before choosing White Knight Pest Control Company. read more

If you try and cancel this service they will hit you up 250.00 plus dollars charges for the year per they say the contract. Don't do business with these people they are JERKS. I Am 73 and needed to cancel my services and they wanted to do this to me. I am on a fixed income!! My husband died and I needed to cancel. What ass wipes!! read more

I was a long-term customer on a bi-monthly service plan. Over the years, White Knight sometimes performed additional visits beyond the standard cadence. I was never informed that those extra visits were billable, never invoiced separately for them, and never notified of any unpaid balance. On August 8, 2025, I canceled my account. During that call, White Knight issued a $0.00 balance statement, indicating the account was fully reconciled. Only after cancellation did White Knight conduct a manual review and assert that additional payments were owed. Multiple contradictory balances were later issued, none of which had appeared in any invoice or account statement prior to cancellation. In their published BBB responses, White Knight stated that the $0.00 balance "reflected only the automatically generated invoices at that specific moment," and that the balance was recalculated after the account was closed through a verification process. At no point prior to cancellation did any invoice, statement, or portal record indicate that payments were missing or pending. The need to recalculate the balance only after the account was closed confirms that the charges did not exist in any contemporaneous, customer-facing billing record. BBB Complaint #24196717 (public record): https://www.bbb.org/us/tx/buda/profile/pest-control/white-knight-pest-control-0825-90011408/complaints?page=3#0825_90011408_24196717 In my opinion, billing practices that rely on retroactive reconciliation rather than contemporaneous invoicing create avoidable disputes. I recommend that anyone considering this company carefully review how billing is handled at cancellation. EDIT: My review quotes White Knight's own published statements from BBB Complaint #24196717 and links to the full public record. The BBB did not make a finding in the company's favor; it simply noted that the business responded while the consumer remained dissatisfied. Readers can review the documentation and decide for themselves. read more

Absolutely horrible customer service. I have been a long time client and their pest services are not what they advertise. Their solution does not solve the problem and despite explaining multiple times the issues, I was still charged a cancellation fee to cancel a service that they did not actually provide. Would suggest others look to another company, read more

i cannot give this business any stars. the salesman totally misrepresented the company and the services. also, the ease in which the contract could be cancelled. the contact i had to talk to about cancelling was condescending and would not let me finish a thought. she seemed to take pleasure in telling me i would have another balance in order to end this contract. the staff that answer the phones are not aware of company policy and the email responses to my request to cancel are not aligned with what the "cancellation" team will end up telling you. read more

Just typing out what I will be sending to the Better Business Bureau shortly. I signed an agreement for every 8 weeks and they came every 6 because of some internal policy, meaning over the course of time they snuck extra treatments in. I gave them my gate code repeatedly and they stored it in the wrong place in my account so no one ever serviced the backyard if I wasn't home. I told them I had a rat and the guy said he'd take care of it but did nothing. The termite monitors they placed were never checked and rotted out and broke without being replaced. I called to cancel and requested a refund for a treatment or two due to lack of fulfilling their service commitment and for the fraudulent 6 week service cadence. They said they would give me two treatments free but asked that if they turned things around that I would commit to stay on for two treatments after that. I never signed anything or was provided any written terms for what turned out to be a "coupon." My signed agreement still said month to month. Service did not improve and they were unresponsive to communications requesting reservice. So I canceled via text. I was sent multiple attempts to connect via phone but declined due to not needing to be argued with by their retention team. They sent me form emails, one of which stated if they didn't get in contact "any balance due could be sent to collections." The last invoice I had from them from May stated no discounts and paid in full with a $0 balance. As soon as I canceled they sent me to collections for $300 without ever sending me an invoice stating I had any amount due. They state the person canceling the account should have sent me an invoice but they did not. When asked why it was sent immediately to collections they cited the first "free" treatment was beyond their 120 day threshold and they removed the coupon making that treatment overdue, but never informed me I had a balance. When I called their "customer advocate" said my only option was to pay the two "free" treatments AND the treatment they had auto scheduled before I canceled because it was within 30 days of the appt despite them never performing the service. Absolutely unethical company who I have paid off to ward off their collections thugs and not have to deal with them anymore. Stay away. read more

The salesman is a liar. This company did not honor my contract. The customer service was lacking any sort of empathy I let the customers know that they killed my pet spider even though the sales person promised they wouldn't kill any spiders or locusts. They didn't kill them with chemicals they squished them. They also wouldn't spray for fleas, even though I requested it twice. I had to hire an outside company. Lisa and the customer service department is a 55-year-old miserable human her managers Marissa Alicia also unbearable. I I would never do business with this company again and I would absolutely not recommend them. They have done nothing but lie and ask for more money for a contract they broke. read more

Horrible customer service! I am not sure if there was a shift in management within the last 6 months but the service is awful. From the technician's to the customer service line. I never had any intention of canceling my service but now I will. The lady I just spoke to had an horrible attitude & did not want to transfer me to management. Again, it wasn't always like this but it's very clear the culture has changed at this company. From quality to customer service! Avoid them at all costs! read more

Christopher came today to do our free termite inspection. He reported his findings to us promptly & checked old termite baits & provided some recommendations for termite deterrent ls read more

Service was great and tech gave great information about how ongoing service would be. If you need pest control service this is the perfect company to go with. They are fast and efficient with their work. read more

Untrained technicians, bad service. Will charge you every penny. Stay away from this company.

Very pushy, pitchy, and I can catch all the bullcrap in my many pest experiences. First, it's clear I'm in contact with a very highly reputable and skilled pest control company. That didn't need to do door to do they have great word of mouth. Secondly, why try to talk people into a double contract... ARE YOU INSANE. Thirdly, it was everything in me not to laugh when the little fella told me he could get rid of bed bugs in one day... (topic came up I have strong feelings about the particular pest from past experience) impossible... but go off I guess. Forth, the prices are through the bloody roof... excuse me!!! No sir, no ma'am, no thank you. Fifth, I hate solicitation... you could be the best company, but soliciting services makes me not want your service at all. Sixth, the stuff he showed me, when I did my research was fake fake fake. Moral of the story... do not drop a reputable company you're with for these guys... make sure they have the credits, the education to back them up, and the knowledge... If you don't have pest control don't start here, I feel it will flop. Do your homework. Look for reviews, talk to your friends and family and who they recommend, talk to the local companies. This company isn't it. read more

The sales rep came to our door and I was not feeling well. My wife answered the door and he was so pushy that she eventually let him in to come to talk to me. He promised us that his company would treat inside and outside of our home and would install termite bait stations. He scheduled our first treatment to be the next day between 4-6 and told us that the initial treatment was normally $209.00 but he would do it for $1.00. We were not home at 12 when the guy showed up to do the treatment. I received an email stating that he had already come so I called the company to let them know we weren't there at the time but our Ring doorbell showed that he was here a total of 8 minutes. I told them that I wanted to cancel the service because they didn't impress me from the get-go. They said that they would have to call me back. After waiting a day and not hearing back from them I called them again and talked to the "cancellation" department. That lady tried to get me to stay with them but i refused. She then went on to say that I would have to pay the $208.00 for the first treatment to which I told her that that would not happen. Don't walk away from this company....RUN AS FAST AS YOU CAN!!!! I don't know why this review says that I'm in California. I'm in Fort Worth. read more

Do not use these services, it's pretty much a scam. All they do is spray every couple months. If you actually have an active issue with pests don't expect these guys to solve it. Canceling the service is next to impossible as they refuse every request in writing to cancel the service. Whenever you call to attempt to cancel there is never anyone available with the authority to cancel the service. Do yourself a favor and stay FAR AWAY from this company. read more

HORRIBLE THEY R THE TRUE PEST ----New to tx had for about 1+++ years they scheduled people to your house without getting conformation first. REQUESTED A RESPRAY AND THEY CAME AT 8pm at night. Then continued to come even know they said my card was declined (because I put a lock on it so I wouldn't be charged for no reason). Sent my payment to collections without any communication before. The spray was ineffective and didn't help much $160 a quarter but didn't really get rid of bugs. I JUST GLAD THE ACCOUNT IS CLOSED FINALLY read more

I received the copy and paste line from White Knight that basically reads "sorry you feel that way". The response encouraged me to call and when I did, I still couldn't get Andy on the phone who was the person who sold me the services. Carlos told me that Andy doesn't speak to customers once they've signed and I guess he was right. Rats!!!! read more

I would give them negative stars if it was available terrible customer service, definitely a racket, services aren't provided as they state, STAY AWAY. read more

I'm very happy with Maykol, he's always so friendly and will take care of any problem areas I mention to him.

Love White Knight! Great service. Kaleb M. Does a fantastic job! If you ever need them to come back for anything they are very responsive and will take care of you. Highly recommend. read more

Always gives me a head up when they're coming out as I have my pups. Great communication! Ervan does an awesome job and takes his time and makes sure he gets all areas. If I need to reschedule it's just a phone call and done. Definitely recommend them! Great value and service always! read more

Always great service! Very professional and responsive. I would recommend their services to anyone who's looking for great service.

Great service. On time , willing to answer questions and address concerns. I'd highly recommend them.

White Knight will absolutely steal your money if you let them. They bought my previous pest company here in ntx. What snake oil salesmen these guys are. they will refuse to cancel your service unless you call them multiple times to cancel. THEN when you are finally allowed cancel you will continually receive "promotions" to try and get you back into their mandibles even when you unsubscribe or block the number, they will use a new number. They are the real cockroaches here. read more

Tyler is VERY thorough, knowledgeable and professional. He took his time to educate me and let me know what to expect moving forward.

Miguel was efficient, professional, respectful and kind. The company provided exactly what they said they would!

My service with White Knight was provided quickly and efficiently. So far I have been seeing a lot of dead insects.

Selwyn did an excellent job of spraying my house making sure all the cobwebs are clear and also making sure my dogs don't get out of the yard. Very conscientious. read more

These guys are a scam. Do they spray every quarter? Sure. But when you no longer want service and tell them over and over again, they just keep charging you. I even went as far as getting a new card because they wouldn't stop "servicing" me, despite me telling them not to repeatedly. Do NOT use these people if you do not want to be harassed and overcharged. Family first!? Please. She even called to argue and attempted charge me AGAIN on my way to bury my dad yesterday and refused to hang the phone up and/or confirm whatever cancellation "policy" they have (that isn't on the purchase agreement) was confirmed. Terrible shady company. read more