White Cottage has great food at reasonable prices, and I have always appreciated the quality and value they provide. However, listening carefully to customers is just as important as serving great food! I recently called to make a simple change to a catering order, requesting that the potatoes be replaced with green beans. I specifically repeated, "No potatoes, please. Replace the potatoes with green beans." Unfortunately, my request was not handled correctly, and I was charged an additional $30 for a tray of green beans instead of having the original side substituted. As a result, my students ended up eating the same sides they had the previous day, and I incurred an additional $30 charge that I never requested or authorized. This situation could have easily been avoided if the employee had taken the time to listen carefully and repeat the updated order back to me for confirmation. My suggestion to the White Cottage team is simple: Please listen carefully, repeat orders back to customers, and confirm any additional charges before processing changes. I truly enjoy your food and appreciate your affordable pricing, but customer service and clear communication are essential, especially when handling catering orders. I hope this feedback helps improve the ordering experience moving forward. read more

Been ordering for 10+ yrs at this location almost every Friday and it has slowly gone down hill. Between rude phone answers and managers being snotty, it isn't worth the effort anymore. Most recent was missing whole pizza and not one apology from manager....she didnt care at all. Spend your money elsewhere read more

I will never order anything from this establishment ever again. i ordered a pizza for dinner and they took my money. there was no mention that the place was closed. when i went to pick up my pizza the place was locked up nobody to be found. so i called the hanover park location and they told me that i would have to call the wooddale location because that was the corporate store. I talked to the manager their and he put me on hold and supossedly call the owner and the owner told him they had to close because there was a water main break. well there was no trucks around the steak and shake was still doing business the KFC was still doing business, and the mcdonalds was still doing business. if the owner would like to call me this is my number 63-373-2275 read more

delivery service was awful. delivered food cold and not in a hot box. very disappointed and not the first time they messed up an order either. quality of food and service has gone down. read more

I really wanted to like this place. I order online but the system was acting weird so it wouldn't allow me to make an account and add my email. It still took my order but I had no confirmation and felt like I was going in blind. I placed the order and it said it would be ready in 1 hr 15 min. I ordered $100 worth of pizza including the pan pizza. I knew it would take longer because the menu said so. Went to pick up. Customer service wasn't even average. The young girl working was miserable. No hi, how are you, smile, or customer service period. Just hit me with the old, what's the name on the order. I told her and she says it's going to be an additional 25 min. Was not happy to hear considering the weather was getting worse outside and I had 6 other people waiting on me for dinner. I waited inside an additional 35 minutes until the order was finally done. I understand it was a Saturday night and football was on, but, like another Yelper posted below, let the customer know ahead of time. Have the system update and let folks know it will be a longer wait. While I was waiting for the order, someone called in asking where their pizza was. There was confusion amongst the staff and the customer on phone was told the driver was finally on the way. That explained a lot right there. Seems this is a common issue. The pizza was not correct as ordered. Ended up with different toppings than what we had originally ordered but everyone had waited 2 hours to eat so we just ate it. The pizza is OK. A friend recommended this place and honestly, there's so many better choices in the Chicagoland area. I don't think I'll be back! If you do order- beware of wait times! read more

Ok look, the pizza is great here. I can't complain. The issue is when they get busy on a Friday's, the 1 hour wait is a 2 hour wait, so plan for it. They work very hard to keep up with all of the orders coming in. So,"Hats off" to them. I would only recommend they do drills during down time. From the time an order is called in, to the time it is placed in that warmer. There should be a calculation for this time during a very bust time. Then have your team stick to it. If they do we'll for the weekend, they should be granted 2 free pizzas at anytime during a week span. Employee morale will go up. They will work hard for you. Be honest with the customer. If its 2 hours, tell them just that. Let them choose. As for me and my house, we love your pizza, and will order it as often as possible. read more

They only serve slices for lunch these days on Thursdays/Fridays. But anytime I'm home I make sure to stop by and grab one. Great quick and cheap lunch, love their pizza. read more

White Cottage Pizzeria - Pizza Near Me - Elgin, Illinois

The best thin-crust gluten-free pizza in the area! They also have gluten-free pasta, and I really enjoy their fettuccine alfredo with broccoli and shrimp! My partner thoroughly enjoys their regular pasta, and we go here pretty often. I suggest picking up your order or dining in. I have had an issue with delivery in the past, but never a bad meal when I go in person. Everything I have ever tried here is delicious! read more

One of my favorite pizza joints in the burbs, always fantastic customer service and delicious food, pizza is great but we try different menu items all the time and have yet to be disappointed. They are always super fast and the food travels really well! Don't sleep on white cottage if you're in the area! read more

White Cottage Pizzeria - . - Pizza Near Me - Elgin, Illinois

White cottage was good, but don't order from grub hub. They submitted my entire order wrong to white cottage and then when they delivered it the cheese slid over to one side of the pizza and they left my pizza outside without notifying me they did that. The delivery instructions clearly said hand food to me the notifications are on, but they didn't let me know my food was delivered until the pizza was just about room temperature. read more

Horrible customer service. Called to check order and barely got hold from the person on the other end. Called back same thing happened but another person answered after a short hold. The person stated they did not know if order was ready and after asking to check on it I received attitude. Received pizza 2hrs after ordering. Never again. DI NOT IRDER FROM HERE !! read more

Sad, grew up on this pizza. We have always been loyal customers. The last 5 orders have had some kind of issue. Tonight was our worst experience yet, unfortunately. Bbq sauce put on the pizza on top of other issues, quite comical. We are done. read more

Terrible customer service! Do not recommend this pizzeria. They never delivered my pizza and did not offer a refund.

Our go-to pizza place. It's where we get pizza to show out of town guests what Chicago pizza can be like.

This is one of my favorite pizza places, all the food including the calamari , pasta and wings are on point. Sauce is very good!

Totally disappointed and pissed is an understatement! Went from a 4 to a 1 star and would have given it zero stars if possible. I really like pizza but rarely eat it because of health issues. Today, I decided to treat myself and out of the many pizza places in the Elgin that had to pass to get here, I chose here and got my feelings hurt. Yes the quality of that pizza hurt my feelings not to mention a complete waste of a cheat day and my money. I want my money, cheat day, time and high expectations back. I ordered cheese, sausage and mushrooms. For some reason, the website obviously didn't capture my extra toppings and I didn't notice it until I got home with a cheese pizza. I was disappointed but really didn't need the meat anyway. I figured I would throw a couple of olives on it and enjoy it anyhow. Boy was I wrong. The pizza was barely lukewarm even though I had the heat on in the car. Honestly, it didn't look like a pizza that had just come out of the oven but I have no way to prove it so I don't want to make an accusation. It was however an observation. The worst part is that the pizza was horrible; completely tasteless. It was basically crust and cheese with a hint of pizza sauce which I couldn't even taste not even olives and a good nuke in the microwave could liven up the lukewarm and dry poor excuse of a pizza. I ate a few slices because I had spent my money but half of it is going in the garbage. I'm taken back because I know they can and have done better. I use to go here for slices quite regularly and that was just a few months ago. The slices were always delicious with a tasty sauce that was proportionate to the crust and cheese. What happened? The slices were fresher even sitting in the case under the lamp for longer periods than the pizza I ordered tonight. Whether today was a fluke or one off-er, they don't have to worry about me returning. I have better things to do with my money. Also when order online, there's no option to pay at restaurant which means you have to pay by credit card and probably charge you that 3.5% penalty for not paying cash like they do when you walk in. Where is the pizza police when you need them? If you see them, send here. See pics below. read more

White Cottage Pizzeria - The inside of what they are presenting as a slice of cheese pizza. - Pizza Near Me - Elgin, Illinois

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We have been ordering food from White Cottage in Elgin, IL. for years. Always pleased. All of a sudden, nothing but problems. about a year ago things were going wrong. Pizza deliveries bring the wrong pizzas or the pizza was awful. Constant problems with orders. So we said no more and we gave up. Then we said we're gonna try again. SAME THINGS. Tonight topped all! Ordered fettucine, chicken, broccoli which is always very good. guess they forgot how to make it! received it with no oil or butter or garlic. Definitely tasted like water! If you want hair on your chicken sandwich by all means order it! If you like chicken wings that tastes like leather get em. They definitely lost a good customer! We will never try again! read more

BAD SERVICE!! I have a had white cottage several times from the Woodale location (which has excellent service and food), but the Elgin location leaves something to be desired in the area of service. After ordering the first time from Elgin the girl who answered the phone was extremely rude. She read my order back to me incorrectly, and after I alerted her of her error, she pretty much dismissed me and rushed for the credit card info. Fast forward, when I received the pizza delivery it was incorrect, so I had to call and have them remake it. I thought I would give it a second chance and order a pizza today only to find the same young, unprofessional, rude, no etiquette girl on the phone. Who was extremely short in her attitude yet again. It is service people like this that makes your business lose money. I will say that the pizza is just OK. The Elgin has no comparison to other White Cottage locations. The service when ordering over the phone is horrible. If she can't handle taking food orders, then she's in the wrong business. Based on other reviews, I am not the only customer to have an issue with the service of the girl who answers the phone. What does that tell you? I will not be a returning customer after this. This location needs to learn a thing or two from their other locations. read more

BAD SERVICE!! I have had white cottage several times from the Woodale location (which has excellent service and food), but the Elgin location leaves something to be desired in the area of service. After ordering the first time from Elgin the girl who answered the phone was extremely rude. She read my order back to me incorrectly, and after I alerted her of her error, she pretty much dismissed me and rushed for the credit card info. Fast forward, when I received the pizza delivery it was incorrect, so I had to call and have them remake it. I thought I would give it a second chance and order a pizza today only to find the same young, unprofessional, rude, no etiquette girl on the phone. Who was extremely short in her attitude yet again. It is service people like this that makes your business lose money. I will say that the pizza is just OK. The Elgin has no comparison to other White Cottage locations. The service when ordering over the phone is horrible. If she can't handle taking food orders, then she's in the wrong business. Based on other reviews, I am not the only customer to have an issue with the service of the girl who answers the phone. What does that tell you? I will not be a returning customer after this. This location needs to learn a thing or two from their other locations. read more

Great food. Good quality and value. Fresh ingredients and they don't skimp on the amount.

Always got it to go or delivery. Can't go wrong. Breaded bone in wings by far superior to anything I've ever had!

Best pizza in the area for take out, Use the wood dale loc all the time. Their stadium pizza feeds a big crown at a reasonable price read more

YUM! Can never go wrong with their Mostaccioli Marinara, buffalo Meaty Jumbo Wings, and Pizza! Pizza can be a bit greasy at times but undoubtedly delicious. They are always accurate with take out to go time estimates and friendly when I arrive to pick up. read more

White Cottage Pizzeria - Mostaccioli Marinara, buffalo Meaty Jumbo Wings, and Pizza! - Pizza Near Me - Elgin, Illinois

Waited close to 2 hrs for a pizza. Next time iI'll throw in a tombstone instead. SAD!

3 stars rating is about right. I ordered two medium 12" pizzas (deluxe and an Italian beef special), fries and mozzarella sticks. Total was almost $50 after tax and $2 discount from ordering though Eat 24. The pizzas and mozzarella sticks were ok, nothing special. The fries were not good, didn't look fresh and flavorless. Order was ready when I arrived and service was friendly, but for the average taste, I thought the price was a bit too high. read more

Pizza was decent but BEWARE if paying with a credit card. They will charge you a 3.5% "service fee" without telling you, without asking you, and without permission. I didn't realize until I looked at my receipt at home. read more

Best pizza and Italian beef in Elgin. Friendly staff too. We use to cater our parties.

It's good. Pricey but good. The Margherrita pizza was so yummy. Service was good. Didn't have any issues. read more

As a lifelong "Chicagoan", I take my pizza seriously. I don't use the word "love" lightly so when I say, my family and I "love" WCP's thin crust pizza, you can take that to mean their pizza is a superior product in taste, appearance and the quality of its ingredients. When, in an attempt to save money, others are cutting back on the quality and quantity of their ingredients, WCP is uncompromising! They've always been generous with their ingredients, their cheese in particular, but now in our current economy, their superiority sets a new bar. Of their 3 locations, Elgin is closest to me and is the only location I've ever ordered from. Since I've only ordered my pizza for delivery, I can't speak to the ambiance of the dine in experience but what I can tell you is this, from the phone order to delivery, the Elgin staff has always been polite, respectful and friendly. They've NEVER screwed up my order, forgotten a coupon discount or been late with a delivery. They are honest and accurate when they quote the estimated time for delivery and my pizza always arrives hot. WCP has a loyal customer in me! read more

I've ordered delivery from them a few times and had their pizza by the slice too. Huge slice for around $3, a ton of cheese and sausage. If you're not a fan of fennel, then you probably won't like their sausage. Their crust is a bready/doughy type rather than a buttery, pie-crust type. Crispy underside, which is great since I hate soggy pizza. I haven't tried their stuffed but I've tried their pepperoni pizza, buffalo chicken ranch pizza (not a fan of this), fried mushrooms, philly cheese steak, bbq wings. The sausage pizza is my favorite of their menu. read more

We ordered (delivery) from White Cottage on a Saturday night and were pleasantly surprised. Décor: n/a Staff: The person taking the orders on the phone was only half-paying attention, as I had to repeat the order several times, but it arrived correctly so I guess it isn't a big deal. The delivery was also rather prompt; I wouldn't say "incredibly fast" but it was satisfactory. Food: We ordered two large pizzas for four guys and, upon arrival, felt like we under-ordered. However, the pizzas were pretty hearty! Even though they were thin crust they packed a punch and filled us up (we didn't even end up finishing both of them and we all eat more than our fair share). The pizza arrived warm/hot and ready to eat. The taste was very enjoyable and the toppings were generous. There wasn't any crushed red pepper or accoutrements but, then again, we didn't ask for any... Value: The two pizzas were pretty pricey in the end. Add on a delivery tip and it was a pretty expensive meal all things considered. However, "local" pizza places like this seem to all charge about the same (what I would consider "high") prices so I was prepared. Overall I'd like to see the prices a bit lower - doing so would guarantee my return business. We enjoyed our pizzas very much and I would order from them again in the future. However, the price would cause me to think twice about just getting a pie from a "chain" pizza place. read more

Vel and Marella were awesome customer service. They were so friendly when I came in to place my order. They helped me decide on some of the house favorites! Sometimes the customer service makes the experience. The food was delicious too!!! read more

Great thin crust. Love the amount of cheese they put on it, and the sauce is just right.

I think this place makes one of the best thin crust pizzas I've had in a while(years). My supervisor bought some pizzas from White Castle for the staff and it was my first time tasting it. I was hooked! I have yet to experience any negative service and am very pleased with the customer service so far. I hope to continue doing business with White Cottage in Elgin as long as the pizzas and customer service remains awesome. Keep up the good work. read more

I'm new to the area and was discouraged by the first couple local pizza places I tried. My search ended tonight. This is even better than my former pizza go to. The sauce is delicious, the cheese is thick and heavy, the crust thin, but not cracker crisp... just like a Chicago pizza should be. read more

Good food but dishonest and deceiving 3.5 percent surcharge added to all pickup and delivery orders that is not mentioned on the phone or in printed menus. Sorry, if it's a cost of doing business you include that in your prices. We will be taking our business elsewhere and encourage everyone else to do the same until they either clearly acknowledge this fee when ordering or remove it. Not honest and transparent at all. read more

This is by far one of the best pizza places I've been too that's not known internationally like papa John's, Pizza Hut etc. they pizzas are really good tasty and with the right amount of ingredients they have this huge pizza worthy of a Sunday night game, if you haven't tried this please do give it a chance their chicken toping is quite delicious every time I am in IL I make sure to stop and order here (carol stream location) read more

I honestly don't know why we order from this place. Just about every time we order from here they get it wrong. Here are three of the most recent. 1. Ordered a large pizza with sausage and pepperoni, we got bacon and pineapple. 2. Ordered pasta with broccoli and chicken, we got broccoli and shrimp. 3. And the latest is we ordered 2 pizzas with pepperoni and got just cheese. I mean seriously. It was ONE topping. How do you mess that up And when you call to tell them, they offer you a credit that magically disappears. So we stopped saying we'll take the credit and have told them to bring the correct order. And every time they say "well, we're going to need the other one back " in a tone that is just rude. Go ahead and take it back. It's not what I paid for anyways And to top it off, when you order a b extra large be prepared to see the rest of the world's medium. They are tiny tiny and VERY OVERPRICED for what you get read more

Pizza was so delicious. Had it delivered and was piping hot, cheesy, and was not disappointed.

We've been ordering here for years. At least 1 to 2 times a week, and we've lived here now for 12 years. We've never had issues with ordering like so many. We've never had issues with the person on the phone (the girl mentioned in other posts), We've never had delivery issues (the driver actually knows us), and if we go pick up, we never have issues with that same girl behind the counter... And it's always good. Definitely higher quality pizza with better ingredients. A lot of cheese for the dollar. We always order the same thing, so it's not like we make it difficult for them. Sometimes I wonder when people make complaints about a particular businesses "service" that it's not them... It's YOU! They can't say that, but I will. read more