When I do get an order it's great. But I have had a LOT of apps try to pick up from this location and cancel once at the establishment. I've had one driver express, they take so long to make the order, it isn't worth waiting around. Honestly fair. When I do get orders they are always great! But something not right with timing and efficacy; considering it's a fast food place. I love that there is a White Castle close by!! I just wish there were less problems. read more

Service always friendly and welcoming. Place is spotless every time I go. Receiving my order in timely manner is never a problem. Have been eating White Castle's sliders for 50 years and this place exceeds the mark. read more

Went inside stood at the counter for 10 minutes. I made eye contact with several of the employee's. No one acknowledged us. Kept working not even a we'll be with you soon. The drive through was very busy so we understood that we would have to wait but we were completely ignored...I don't recommend this location. Horrible customer service. I love White Castle, as a native of Chicago, I grew up eating these. Will drive to a different location from now on. read more

Ah White Castle - usually I have to return to my native Jersey to get some or similar but Waddya know, they have a couple in Phoenix! It's what you'd expect food wise - greedy goodness in small sliders form.... Drive thru was fully AI system - worked well actually - kudos to the engineers on these systems they are quite amazing. And you can understand them. Inside was clean and bright. Enjoy a meal sometime! read more

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It wasn't busy. Drive through is slow. Car infront waited to order and was there forever. No car infront that car either. . 20 mins later I drove off. - What's the point of this drive through? read more

I was excited to see that White Castle made to Arizona. I knew I need to stop by and grab some cheeseburgers and onion chips. I love the onion chips! I ordered the special 10 cheeseburgers for $8.99, which was a deal to me. The location was accessible and clean. The employees were very friendly and helpful. My only real gripe, I hate the automated ordering in the drive thru. I like to be able to talk to a human. The automated ordering does not recognize modifications well. Luckily the gentlemen who came to take my payment understood and was able to fix my order. If it had not been for that horrible automated ordering then I would have given 5 stars. read more

Should have went to In and Out for more burger and better service. I don't mind paying good money for a few sliders but customer service is night and day between a few of their competators. Fries were decent and I like the drink options with their Coke machine. read more

It's White Castle. Greezy. Cheap. Sliders. This one Is really nice inside. The people working here were all very friendly. I have no complaints. It's the same White Castle as back in the day. Hits a little different now than when I was 21 and had it at 4 in the morning but still the same. read more

Good food. Friendly staff. Super empty at 8 am on a Friday. The drive thru is packed but if you park it's super fast. read more

White Castle - Food - Fast Food Near Me - Tempe, Arizona

Well, it's finally happened, we've finally got a second and long-awaited icon of burger joints - the legendary and beloved Royal Castle! The original sliders ever. Great sliders, just as I remember them, but unfortunately not even close on Chicken or Fish sammiches. It is finally a terrific thing to check out a great junk food reminder from one's childhood and on! As a Miami, FL resident where they got their start way back in 1938, in the sixties and seventies I munched on a lot of their burgers and fries as a Kid and Teenager. Now, if they'd bring back their exceptional breakfast offerings! Thank goodness that whatever and however it is they do with these 'original' sliders' recipe that they still taste the same. Now, if KFC could do the same! read more

Slowest possible. You can go to the grocery store, buy frozen white castle, drive home, and microwave your store bought sliders. And be done quicker than this store. New management is absolutely necessary here. read more

It's White Castle. I don't know what else to say. The best from the East Coast. I had to wait for 18 years for this and I am not disappointed. read more

So I've had these frozen from the grocery store and was excited to try them fresh from the restaurant. I expected them to be soggy, because that's what they are known for, but I was very upset that they were cold. I was in line for a while so I assumed/hoped they would at least be hot and fresh, nope! I got 2 cheese sliders and a large fry. Fries were hot and fresh, but the sliders were both cold and thrown together. I can say I tried them, but I'm disappointed in the temperature of the sliders I received today read more

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This place is disgusting !!! White Castle used to be hot fresh and fast cooked under a dome for freshness. Not anymore. It's cold, slow as hell and very disgusting. The Fries we also old and cold , I can see stacks of cold burgers back behind the counter. Y'all should be ashamed of yourself serving expensive crap to your customers. Never coming back. I got White Castle many times in Illinois and was never disappointed, nowadays it's a complete disaster as I can See !!! read more

A White Castle nearby! Yay! Brings back memories of my childhood. We went online to check out the menu while we were waiting in the drive through, and we were excited to try the cheddar cheese rings and onion rings, as well as a sack of cheese sliders and fries. Ordering at the drive through, they said they don't have the cheddar cheese rings... okay, so we get mozzarella sticks. Then we order the onion rings, nope they don't have onion rings either, they have onion chips... So that's what was disappointing is the website is not corresponding to the menu they actually have available. In the end, we really enjoyed the cheese sliders. We enjoyed the onion chips, but the fries were not crispy and the mozzarella sticks weren't on that melty, stretchy level. I am definitely going back, but really for that reminiscent cheese slider. I'm also intrigued to try the sloppy Joe, and I'd like to try the cheese fries. But hoping they are options when I order because I saw those are items on the website. Nice service, friendly staff. read more

I ordered online. When arriving, went through the drive thru and waited over an hour. The car behind ordered their food there and received their food before me. Food isn't worth the wait. read more

I haven't had White Castle in a minute. The last time outside of the freezer section was when I visited Jersey in 2001. The location is nice and spacious. They had a lot of options. More than I remembered from back then. It was fast consider the number of sandwiches I ordered. I live on the opposite side of town so it was nice to pick it up and know that it was still warm when I got home. read more

Ordered to go. It's been on my bucket list for-ev-verrrr! So so good and even better than the frozen stuff! Love how they have different protein options as well! Yum yum yum! read more

If you want to eat in a timely manner go through drive through. They will serve cars after you in dine in. I saw 5 cars arrive after I placed my order served before me for dine in. Just what you'd expect from White Castle employees. They just want to clear drive thru and the heck with dine in. I'm going to leave. Been 10 minutes for 5 burgers meanwhile I've counted at least 60 burgers served in the window. BS. read more

White Castle - Drive thru served before dine in but arrived after. Poor management. - Fast Food Near Me - Tempe, Arizona

I've never had a fresh White Castle Slider and I won't have another. I saw an ad for the "10 Cheese Sliders" at a special price of $8 (or $9 depending on location) but when I ordered at the drive thru the AI program charged me extra for the cheese. I cancelled the order and went inside thinking that the program made a mistake, but no. My $8 sliders were actually $15 after tax. What a ripoff. I don't know what the hype is about these "burgers." They're expensive dinner rolls with a little bit of meat and burnt fillings. I'll take an In-N-Out burger over this trash any day. read more

Sat in Drive Thru for 15 min behind 3 cars at 9pm. No staff, they should just close if they can't find employees. Don't go here!

There are no burger fast food restaurants in jeopardy of losing business to this place. The most disgusting food on all fronts I've had in a long time. From the soggy burger, the horrible french fries and the chicken rings, just nothing good to say about any of it. Can't think of any reason I would ever go back, even if they were giving this garbage away. On top of that, it's not cheap. read more

Waited for a long time in the drive through, took too long, decided to go inside to order food, many customers waiting, one customer complained that there was no one making burgers, manager got pissy with customer saying there are only 3 people working. Not sure how that's the customers fault. read more

First time trying the burgers. I was hoping to like them more. The burgers were too soggy in the container I think the containers steam the bread too much. Maybe if we ate there instead of take out. Service was good. Plenty parking read more

I went to the mall and didn't know this location was open. It wasn't busy and I was able to order and get my food quickly. I'd recommend this spot over the Scottsdale location. read more

I love White Castle, but this location makes me wait over an hour for my food every single time I go. Just today I was in the drive through for and hour and a half for two sliders and a drink. As much as I love White Castle, this location has got to be the absolute worst one I have ever been to. Oh and by the way, nobody acknowledged how long it took. They basically tossed my food to me and ran off. I waited for 45 minutes at the front of the line. So much for "fast food". read more

I've been craving some White Castle....finally convinced myself to make the 2 hour drive from Tucson, and I'm so glad I did. Them little burgers were amazing! ....and the was ready quickly, correct, and great customer service. read more

White Castle - Crave Case - Fast Food Near Me - Tempe, Arizona

This was my first time at a White Castle. The restaurant was dirty, there was no ice at the Coke machine, no straws, and no cup lids. The restaurant was empty, but the staff didn't seem concerned with the state of things. The sliders were soggy and lukewarm and didn't taste fresh. It was not a great experience. read more

Decided to go here last night and see if it taste like back home. Waited in the drive through for 30 minutes. The worker looked annoyed and upset. After waiting so long the food was not fresh. Seems like it was sitting for awhile and then reheated. read more

First time at WC and the AI didn't send my order properly to the kitchen, happened to others in front of me too. Really slowed down their production. However, the gal who was working the window was so patient, so friendly. Cool in the face of what must be chaos and stress. Definitely will be back. Top customer service read more

The longest drive thru wait ever. I Don't even want to wait and rate the food at this point. In fact, if I could leave without my food right now I would. I had to come back to my original post....and still no movement,no food,and more importantly,no way to exit the drive thru. Back to add to review. First time,last time. Buh-bye !!! read more

So I'm not from the Midwest or have any nostalgic moments of White Castle to remember to influence my opinions. The sliders are just not good, they have a during and aftertaste. Fortunately dousing this is mustard is possible and you should do the same with your condiment of choice. They need to ditch the freestyle coke machine for a regular fountain despiser. That area was a major bottleneck inside alongside the sliders individual boxing. I'm sure it's traditional, but very inefficient that has no impact on food quality. Six Cheese Sliders, Med Fries & Large drink will run you short of $18 certainly far from value. I honestly think they should have a wall of microwaves to just get that slider a bit more melted. This certainly tastes on par with grocery store frozen food. So I arrived during the lunch rush of a weekday, and was handed my order fairly quickly. read more

White Castle - Cheese Sliders and Med Fries along with a large drink - Fast Food Near Me - Tempe, Arizona

The food was as expected, and as I remembered in St. Louis, Missouri. The price was ok for 4 cheese sliders, drink & fries. Customer service may need a little work. Cleanliness was excellent! I will come back for the impossible, was not offered at the time - coming soon read more

White Castle - Warner & 1-10 Tempe - Fast Food Near Me - Tempe, Arizona

I've spent my entire life eating at White Castles occasionally. This location serves burgers, fries, & shakes that taste exactly the same as any others, delicious. Service is friendly, not exactly prompt sometimes though because they are usually busy inside and drive thru. I think they made a mistake not making the restaurant bigger inside, both for the employees to prep/cook and for customer dining. read more

Workers are too busy visiting and chatting to listen to customers orders. Soda machine served mostly soda water with a hint of coke, Dr Pepper and others. read more

Drove from Tucson to get some and they closed 30min early put a cone in front of us while we were pulling up to the drive thru and said they aren't taking any orders. She was rude about it and didn't even let us pull up. Wish customer service was better won't be coming again. read more

It's 10 28 pm , says it's open till midnight stood at the speaker box for 5 mins with no answer and the employees are inside sweeping....not sure what is going on here read more

As someone born and raised in the midwest, I have been eating White Castle hamburgers my whole life. Have been to the White Castle in Scottsdale, AZ many times over the past few years. Unsure i'll be going back to this location. I ordered a Sack of Ten with onions, mustard and pickles. I was given an order of fries and a Sack of Ten with onions, mustard, pickles, ketchup and hot sauce. Politely asked the manager if she could remake the order. She did, but appeared to be visibly annoyed that I asked. The correct order was handed to me a few minutes later, but the buns were soggy, the fries were soggy, and there was very few pickles and mustard on the sliders. The quality of these items at the Scottsdale location is always top notch during all times of the day, whereas the quality here is lacking. Everything tasted as it should, but you could tell the order was prepared hastily. I know they just recently opened and everybody working there is new, but as someone who lives closer to the Tempe location than the other Scottsdale one, I was hoping to make this my preferred location. I will go back eventually, but I was very disappointed in my food during this visit. Hopefully this will be corrected in the future, as I love White Castle and always will. read more

This review is for the newish location in Tempe near Ikea. I normally don't leave reviews for a franchise because well, they should be the same taste wise. But I am compelled to, for this location. It is filthy when we visited around 6:30ish pm on a Sunday. We decided to try the fish sliders. DO NOT BOTHER with the fish sliders. It is THE WORST EVER!!!!!, Everyone probably already know, and probably why mine were so dry and not edible because it was probably sat around all day until we suckers ordered the worst fish sliders. Oh also, the place was filthy, everywhere: tables, soda station (ran out of ice). read more

I'm a big fan of WC, but this one needs new management. Staff is totally indifferent. They locked the outer doors sometime shortly after 7:00 PM (supposed to be 11), and then shut down the drive thru kiosks because, "we were too busy and only have three people working," according to the clerk we spoke to. White Castle corporate, this is not sustainable. It'll be out of business soon if you don't act. read more