The owner Jenny is extremely unprofessional and disrespectful. Do not support this business. $95 FOR A FILL that turned out NOTHING like requested. I hate to say this because the techs are very kind, and I have come here a number of times without issue (the owner has never been friendly, I have seen her speaking rudely to many other customers but nails have always turned out good and I hadn't had any personal issues with her before), but last week I came in for a fill and had a customer service experience that was unforgivable.
Upon arrival, I asked my tech if she could do the pictured design as a fill, or if I would need to get a full set. She said yes, that she could do this design on my current nails. I said are you sure it will work with the length, etc., she says yes, no iffy-ness at all. Before we started I also asked the price and she said "around $75".
After she has completed the French tips and the dots, she says yeah I won't be able to do the center design because the nails are too short. Which was a bummer because I wouldn't have chosen the design at all if she told me she couldn't do it from the start.
At this point I did not feel comfortable telling the tech to completely re-do my nail design but they clearly look nothing like what they are supposed to be. I get to check out and to my absolute shock I am told the price is $95. Absolutely shocking for a poorly done FILL. I didn't want to make a scene as there were people over there so I just quietly mentioned oh I was told $75, with no response from the girl cashing me out.
Again at this point I don't want to make a scene so I decided the best thing to do would be to contact the owner directly and she if I could at least be refunded the design fee ($25) or if anything could be done. I sent a very polite message that same day, explaining the situation. I messaged again the next day to make sure my message was received--and in response, I get a phone call.
Firstly, I was shocked when it was my nail tech on the line. She sounded sad and quiet, clearly being forced to handle a customer service issue that should have been handled by the owner.
I apologized for not telling her in the moment how I felt and she proceeded to timidly argue with me back and forth, making me feel awful, and then offers for me to come back in and she will fix the design (?) There is no fixing the design, clearly it was out of her skill set so I said well if you can just do a solid color and refund the design fee that would be fine, she says no there will be no refund. Eventually the phone is passed to the owner who proceeds to tell me off (again I am being calm and polite while attempting to stand my ground. I work in customer service and know that this deserves a solution) EXTREMELY rudely, not listening to a thing I have to say. Telling me I'm lucky they're offering to fix the nails at all, and if this ever happens again they wouldn't do anything for me. Belittling me and my concern, telling me this is all my fault because I didn't tell them the issue in person; which again I explained it didn't seem like the appropriate time with a packed salon as she was doing someone else's nails, and it was too late in the process to resolve it with the tech when it became clear the nails were not turning out.
At the end of course I told them I'm not coming in to fix the design. "Are you sure?" Um yeah, as much as I've enjoyed your incredibly disrespectful behavior and this unprofessional conversation that almost has me in tears, I'm pretty sure I won't feel comfortable coming back to your salon.
I ended up going to another salon the next day for a color change; she ended up completely having to re-shape and file my nails because they were so poorly done. The whole salon was shocked at the quality of work and the price.
Truly could not recommend a salon less, and I feel bad for the nail techs who work here and have to deal with the owner. Can't help laughing out loud looking at the picture attached, apparently that's what $95 nails look like (bottom picture)! read more