This experience is based on three visits for service.
June 2nd: I went during their weekend rush hour, around 1-2 pm on a Saturday. I asked for a regular gel manicure and was seated at 1:35. I was out within 10 minutes and at Starbucks by 1:49. The older gentleman who did my service cut me during the cuticle cleaning and then applied the polish. I was charged $60, gave a $100 bill, and got back two $20 bills. I asked for change for one of the $20 bills, and he brought back two $10 bills. When I asked for further change, the older gentleman said they didn't have any. I said okay, and he kept $10 for an 8-minute manicure. The total paid was $70 for a manicure that chipped within two days.
June 16th: On this day, I arrived 40 minutes before closing, and they said they could fit me in. I went in for a manicure and pedicure and again got the older gentleman. He did my pedicure very quickly, with no cleaning under the nail, and no other basic care. The pedicure was $50, plus gel, plus a French tip design, totaling $75 for just the pedicure. He gave the most mediocre pedicure with an attitude. The French tip on my left side was okay, but the right side looked like a Nike symbol--thick on one end and thin and curved on the other. When I asked him to fix it, he refused. I then walked over to get my manicure from the younger guy, who gave me a great manicure and fixed the nail on my toe, though my toes ended up two different colors. I walked out paying $50 for a gel manicure, plus $75 for the pedicure, plus a $20 tip, totaling $145 for mismatched toenails and a basic manicure.
June 23rd: Today, I went in around 12:05. They were busy and asked me to come back within 20 minutes, which I did. I just wanted my toenails to be one color and to fix my manicure that had already chipped and cracked. I walked back in at 12:30, was seated, and waited another 10 minutes. The technician then laughed about the two different color toenails. Halfway through the pedicure, she said she could not do a manicure anymore because they were too busy and needed to seat someone else. She asked me to come back tomorrow for the manicure. At that point, I told her it was okay, she could stop the pedicure, and I would pay $40 for the polish removal and water soak I had already received. She then left and came back with a super hot towel that burned me. They started speaking in Vietnamese and then said they could do the manicure. At that point, I just slipped into my sneakers with my toes still wet and paid $40.
If you want to waste your money and time, then by all means, go here. They'll do their best to rush you out, take your money, talk badly about you, burn you, and cut you. read more