Just bought a new pair of glasses and love them! The owner helped me choose the right pair for my…read moreface shape and colouring and really took the time to make sure I was happy with them. I tried on quite a few but he had a lot of patience and didn't rush me even though he was closing in an hour. I finally picked then pair I wanted and he made them for me in under an hour! The fit perfectly and I'm really pleased with the fit and quality of my new glasses! Excellent customer service, great selection and affordable pricing... Can't ask for better! Hight recommend this optician and store in Ajax!

After a few years of suffering from cataracts, Dr. Patel recommended surgery. A great…read morerecommendation. After successful surgery, I purchased a pair of Maui Jim sunglasses and two pair of prescription glasses to assist with Far Sightedness. Dr. Patel was very patient, helpful and knowledgeable in assuring that my new glasses were absolutely a perfect fit and perfect prescription right down to the hard storage case. He also supplied cleaning products to ensure proper care. I will definitely return to Ajax Family Eye Care and Dr. Patel. Thank you very much!

Before going to Rossland fine optical I did my duediligence by reading other reviews prior to…read morebooking my initial eye exam, and I noticed an unusually high amount of positive reviews. So the eye doctor was on time and extremely thorough to a level well above and beyond my previous exam experiences (which in comparison was much shorter with less "finetuning" of my test results, and the other previous eye doctor kept me waiting 25 minutes so it was nice to have my time valued!). A prescription was made and I decided to give them a shot at making my glasses ! A meeting was booked with Dana Sacco (she is the optician which did instill confidence). I met with Dana and she was amazing, again giving me multiple tests prior to making the glasses (which by the way they are actually hand crafted by her), I went for a lense with 3600 points of focus so I would have one pair of glasses for all occasions. When I came back to get them again Dana Sacco sat down with me for about 25m and went through explaining how the glasses worked (yes I know look into them ha ha, but there is more to it than that, you need an orientation on how lenses with 3600 points of focus work). I put them on and promptly drove to sarnia ontario with not a single side effect like a headache or other issues. THE GLASSES ARE " PERFECT!! " 5 out of 5 ! thanks Rossland!! Dwayne

Lots of small things add up to the best imaginable customer service that Christine and Dana has…read moreprovided me for over 17 years. They are always available to help with knowledgeable advice on which frames and lens work best for you and your prescription. They never make you feel like you're asking for too much and consistently look really glad to assist you. I am very satisfied with all the services Rossland Optical has to offer and highly recommend this to anyone.

Hands down the best selection, prices and most of all a top notch customer Experience. We…read morevisited a few places and when my go to store wasn't up to par, we found Optical Connection by chance. Their selection is the largest I have seen with all the top name brands and budget frames as well. The key here was the Customer Experience though. Our sales rep Janis helped us navigate the brands and as she stated to see the style of preference she was able to quickly walk us through the various brands. Clearly she knew the products and knew them well. At no Time was there pressure to buy and provided her suggestions along the way. Extremely helpful and right up there as one of the best Sales Experience.

I've been to many optical shops in the past but this is by far the best! You are greeted right…read moreaway, the staff is very friendly and professional, and so helpful in helping you find a pair of glasses that suit you. They take great pride in the quality of their work, if there is a problem they are always quick to fix it with no hassle. The choice of eyewear is top quality and very stylish. I highly recommend this optical store!

Best place to get to glasses In Durham, all the staff and optometrists are amazing they will take…read morecare of you no matter what! My whole family has been coming here for years

I just left New Vision Eyewear after having a full eye exam and even a high tech picture of my…read moreeyes. Having these tests performed by a skilled optician (Jose) and then reviewed and explained to me by the eye Doctor (aka Optometrist) gave me full piece of mind on the state of my eyes and having the picture taken gives the Doctor a detailed view of the health of my eyes. Amy and Laurie are the highly trained eyewear stylists so to speak. They give you an honest opinion of what glasses work for you and what doesn't. I wouldn't buy my eye glasses or sunglasses anywhere else. I can't say enough great things about this business and its staff. One more... The prices are great also!!!!

Dr. Amina khan was very personable and kind. very helpful quick and easy. she was great and very…read moreknowledgeabl.

DELISTED PROVIDER WITH MANULIFE. Upon making an appointment with this company, I advised that I…read morewould be seeking both optometry services and inquired about purchasing orthotics through my claim procedure with my insurance provider. I advised that there was a 'Pre-Authorization Form' that the insurance company requested, prior to authorizing this purchase. The sales associate "Anna" advised that she wasn't sure whether they would be able to complete this form but instructed me to bring it to my appointment. Just prior to leaving for my appointment I went on the ManuLife site to download the authorization form and happened to notice a list of "Delisted companies" (see attached screen shot). This company had been delisted (reason not provided) since February of 2019. I contacted ManuLife immediately as I wanted to confirm this information. On this same date, March 4th, 2021, ManuLife advised that this company had been delisted and that any claims submitted would be rejected. I phoned 'Anna' at Sight N Steps, Ajax (one hour prior to my appointment) to inquire as I was somewhat concerned that they would book an appointment with me knowing that I was going to submit through my insurance company yet still not advise that this may be problematic. Anna advised that she wasn't aware of this 'delisting' (which seems somewhat odd as that would be very impactful to their operations). I was advised that the manager "Nawaz" would be contacting me later on this date to speak to me regarding this issue. (will update). I am quite concerned that I not only cancelled other appointments to accommodate this one but I could easily have paid for expensive eyewear that I wouldn't have been compensated for through my insurance plan. CONSUMERS - Please check with your insurance providers prior to making health/medical/dental/orthopaedic/massage claims to avoid this from occurring. Follow up with Google reviews and Yelp reviews. Make responsive posts on social media. If I have erroneously posted information and this is a mistake on the part of ManuLife, I will edit this post accordingly. I will also update this post on speaking with the owner/supervisor. * UPDATE: Mar 4, 2021 11:50 am. "Awaz" the store manager (Ajax) contacted me via telephone. Very friendly and accommodating. While Awaz is responsible for managing the store he was not aware as to the reasoning that they were delisted but offered that they have changed their name recently to "Town Opticians" (same address/location) yet there is no reference to this on their website that I have seen and by all accounts, 'appear' to be operating as "Sight N' Steps." When questioned why this wasn't obvious to consumers, Awaz offered that this change would have impacted their marketing efforts. He felt it (delisting) may have been due to a 'change in ownership' but couldn't expand on this any further. He extended his apologies to my missed appointment and confusion and offered for me to come in when I was able to. Regrettably I don't trust these business ethics and will be taking my business elsewhere. Had this been explained to me on my initial phone call, I would have had the opportunity at that point as to whether I wanted to come in or make further inquiries with my insurance provider. End result - wasted 2 1/2 hours making appointments, return phone calls, phone calls to insurance company, rescheduling appointments - Unhappy with this transaction and would advise to do your own due diligence prior to booking appointments. NOTE: the new name that they are operating under as far as insurance purposes is concerned is "Town Optical". To my knowledge, Town Optical has not been delisted by ManuLife as a search on this date does not show any reference. Customer Service: 2/5 (he did call me back as indicated) Quality of Products: 5/5 (I've been a previous customer with no complaint) Company Ethics: 1/5

I definitely recommend! They have several amazing doctors on staff which means the wait times are…read morereasonable and the prices are affordable but they also have higher end options as well. They also have pediatric ophthalmologists on staff so my entire family comes here!

Brilliant, caring doctors who take excellent care of your vision and overall eye health. The staff…read moreare very friendly and helpful. Highly recommend!

Staff is very friendly. Selection of frames is tremendous. Would NOT recommend for anything other…read morethan single vision lenses. I wear transition lenses and they totally messed up the focal points. Cost me another 500 for correct lenses from my regular optometrist. Beware

I had such a wonderful experience with Ben. I had heard from a few people that this was a great…read moreoptical store with amazing service and I needed some lenses on an pair old glasses replaced with new ones. I did not even purchase the glasses at this location but Ben fixed them for me on the spot and did not accept a payment! He was so kind! I will definitely go back and I think you can rest assured you will be in great hands here no matter what needs you have. Thank you, Ben!

I went to I Optique in early December to purchase brand new Ray-Ban Wayfarer Meta Gen 2 glasses. I…read morewaited until January 5 under the assumption that they were ordering me a new pair of glasses and prescription lenses as we discussed. When I arrived, Ben handed me a boxed pair and told me to pull the tab on the box to open it "like they're brand new." The moment I looked at them, I noticed multiple scuffs, marks on the inside, and dirt on the glasses. I repeatedly asked if they were new and whether they had been used. Every single time, I was assure face to face--that they were brand new. Ben even tried to justify the damage by claiming that the shiny black version "comes scratched" and that only the matte version doesn't. Despite my concerns, I was reassured again that these were new glasses and that this had supposedly been discussed with me on the phone (it wasn't, they only spoke to me on the phone when they were ready for pick up). I took them home and began setting them up through the Meta Wayfarer app. During setup, the glasses downloaded photos and videos of random people inside the store trying them on. That immediately proved what I suspected: these were used display glasses, not new. I called the store right away and went back--again--where I showed them undeniable proof that these glasses were the in-store display model. Only then did Ben change his story and say there was "miscommunication" and that the pair I bought was the display pair all along. This was not a miscommunication, this was dishonesty. So let's be clear: I paid over $700 for glasses I was repeatedly told were brand new, when in reality they were used, tried on by customers, and sold to me anyway. I had to figure this out myself. They apologized, but clearly did not care about wasting my time, making me drive back and forth, or lying outright. I requested a refund because I do not tolerate being deceived after asking direct questions and being given false answers. If you're considering buying glasses from I Optique, be aware: you may be sold a used display pair while being told--straight to your face--that they are brand new. The only reason I caught this is because Meta Wayfarer glasses store photos and videos on the device. Otherwise, this store would have gotten away with it. Absolutely unacceptable. 2026-01-06 at 12:41am Response to Owner: The Meta 2 glasses do not need to be connected to the meta AI app. All the photos and video that your customers made while trying on the glasses were stored on the glasses and now on my phone since I linked it to the meta ai app. I specifically asked you was this a used pair since there was scratches and marks on it. You told me it's new and this is how it comes from Rayban and that you are a dealer. This is very poor customer service as we discussed that I was getting a new pair I think by default any person expects to get a new pair of glasses and not expect to be given a floor model un-expectedly. And again I was re- assured several times they are new and it was not disclosed once they are the floor display model. I think anyone would expect that if they are being sold a floor display model, that is made clear to them beforehand; had I known this, I would have not purchased the glasses. I did not want glasses that multiple people wore to test and also they were not very clean and came with scratches. I did tell you and you just told me this is how they come.