Dr. Amina khan was very personable and kind. very helpful quick and easy. she was great and very knowledgeabl.

DELISTED PROVIDER WITH MANULIFE. Upon making an appointment with this company, I advised that I would be seeking both optometry services and inquired about purchasing orthotics through my claim procedure with my insurance provider. I advised that there was a 'Pre-Authorization Form' that the insurance company requested, prior to authorizing this purchase. The sales associate "Anna" advised that she wasn't sure whether they would be able to complete this form but instructed me to bring it to my appointment. Just prior to leaving for my appointment I went on the ManuLife site to download the authorization form and happened to notice a list of "Delisted companies" (see attached screen shot). This company had been delisted (reason not provided) since February of 2019. I contacted ManuLife immediately as I wanted to confirm this information. On this same date, March 4th, 2021, ManuLife advised that this company had been delisted and that any claims submitted would be rejected. I phoned 'Anna' at Sight N Steps, Ajax (one hour prior to my appointment) to inquire as I was somewhat concerned that they would book an appointment with me knowing that I was going to submit through my insurance company yet still not advise that this may be problematic. Anna advised that she wasn't aware of this 'delisting' (which seems somewhat odd as that would be very impactful to their operations). I was advised that the manager "Nawaz" would be contacting me later on this date to speak to me regarding this issue. (will update). I am quite concerned that I not only cancelled other appointments to accommodate this one but I could easily have paid for expensive eyewear that I wouldn't have been compensated for through my insurance plan. CONSUMERS - Please check with your insurance providers prior to making health/medical/dental/orthopaedic/massage claims to avoid this from occurring. Follow up with Google reviews and Yelp reviews. Make responsive posts on social media. If I have erroneously posted information and this is a mistake on the part of ManuLife, I will edit this post accordingly. I will also update this post on speaking with the owner/supervisor. * UPDATE: Mar 4, 2021 11:50 am. "Awaz" the store manager (Ajax) contacted me via telephone. Very friendly and accommodating. While Awaz is responsible for managing the store he was not aware as to the reasoning that they were delisted but offered that they have changed their name recently to "Town Opticians" (same address/location) yet there is no reference to this on their website that I have seen and by all accounts, 'appear' to be operating as "Sight N' Steps." When questioned why this wasn't obvious to consumers, Awaz offered that this change would have impacted their marketing efforts. He felt it (delisting) may have been due to a 'change in ownership' but couldn't expand on this any further. He extended his apologies to my missed appointment and confusion and offered for me to come in when I was able to. Regrettably I don't trust these business ethics and will be taking my business elsewhere. Had this been explained to me on my initial phone call, I would have had the opportunity at that point as to whether I wanted to come in or make further inquiries with my insurance provider. End result - wasted 2 1/2 hours making appointments, return phone calls, phone calls to insurance company, rescheduling appointments - Unhappy with this transaction and would advise to do your own due diligence prior to booking appointments. NOTE: the new name that they are operating under as far as insurance purposes is concerned is "Town Optical". To my knowledge, Town Optical has not been delisted by ManuLife as a search on this date does not show any reference. Customer Service: 2/5 (he did call me back as indicated) Quality of Products: 5/5 (I've been a previous customer with no complaint) Company Ethics: 1/5 read more

Sights N Steps - ManuLife Screen shot delisted companies - Optometrists Near Me - Ajax, Ontario

I've called twice and was not able to get through to anyone on phone. They ask to press 1 or 2 to choose your desired location. Then for no reason at all, they ask you to press 0 to speak to someone. I pressed 0 and reached a voicemail - both times, in the morning, during business hours. The voicemail does not work, so as you try to leave a voicemail, it interrupts you to re-record until you hang up. So annoying. I guess I won't have an appointment here! There isn't even an option on their website to receive a call-back. So, I found another place just across the street. I just put my information on their website and I received a call within the hour and they booked an appointment for me. So easy. This is how it should be. (FYI name of the place is SPEXX Optical. I've never been there before, but at least my booking experience with them has been smooth and easy). read more

I booked an appointment for my eye exam and they confirmed on Monday morning 1pm, They reconfirmed on Sunday and monday morning around 12.30 pm they left a message that optometrist is on meeting and can't come around 1pm and wanted to reschedule later ... They are not professional and I don't think people are not happy and don't see any crowds If we cancelled the appointment at last minute how they will react? read more

Poor customer service. They promise you service and products in a certain time frame but do not deliver.

Went there for an eye exam in 2013. My prescription was pretty much negligible at +0.75 they insisted I need glasses. The saleswoman was super pushy to make a sale. I didn't return. Fast forward 2 years...they called me to book an eye exam. I said I go somewhere else. They called me again after a couple of months to book an eye exam. I reminded them that I do not want to return there. Super pushy establishment. Not good for business. They are desperate for sales. read more

I had to review this place since it needs to reexamine themselves. I asked my sister to go last year to this office to see the Optometrist there and get checked for an annual eye exam. It was new and modern and close to the house. What a mistake. The prescription was higher than the year before substantially and when I went back to get her rechecked I received nothing but attitude because I didn't buy glasses there. The Optometrist refracted her again and I noticed she kept giving her more and more prescription. How do I know this? Because I have been working in eye field for awhile and understand the basics. Anyways I trusted the doctors opinion. A year has passed and we saw another doctor this year who studied in Canada and was actually really caring about her profession then dull, boring and uncaring like this place. She dilated my sister, took proper retinal photos and explained in detail her exam. Like a doctor should. Anyways turns out she was over corrected in her glasses and she has headaches from straining. Thank you. Learn to work a little harder and you actually will get business. Also the optician needs to cheer up. read more