My review is for the rental of a class c rv. We traveled from Hawaii to go camping with friends. I booked with Randy months ahead of our planned trip to the California north coast. Issues started immediately. I was asked if I have used an RV before, my response was no, never. The instructions were virtually none. We were learning on the job! We discovered the inboard generator did not work so they opted to provide a generator. Not exactly what we paid for but feasible. We noted the stereo and back up camera (all in one unit) did not work. No major deal we'll have the kids look out the back window in case we needed to back up. Played music on our bluetooth speaker we brought with us. Ok, we drove to our campground and set up our site. After getting set up, we had to figure out how to turn on lights. We found a rocker switch and it turned on battery power. Once we turned on battery power the stereo system and backup light made a horrific noise. Reman thought we had a poltergeist in the camper. We turned off the battery power and we're in the dark. This is so much fun. We use flashlights we brought with us but we could not use the generator because it was after 8 PM. good thing our friends made dinner that night because we could not l turn on any lights without having a loud noise to go through the whole camper. Day 2: The black water indicator says full. The technician at the yard told me theres a short in the system and it always reads 3/4 full. Well it hit full ttoday after using the toilet a couple of times. We had to reload the generator and dump the tank. Turns out the tank was full despite the effed up indicator. The rv was supposed to be empty. Had to pay to dump someone's else shit. Back at camp I looked for a fuse to disconnect the radio. I called Randy and told him what the problem was. He said do what you need to do so that the noise goes away. I told him I tried to take out a fuse but was not successful. Randy didn't offer any kind of technical advice or offered to put his mechanic on the phone to help us with the situation. this nightmare trip just started and it did not get any better for the five nights we had this thing. We never got any sleep at night because even with the rocker switch off the noise would come on randomly through the night and wake everybody up. I've had enough on the fourth night and asked a fellow camper in the campground if you had any tools I removed the back up camera stereo unit from the truck That solve the problem for noise. We slept the final night without any poltergeist activity.
Summary: We paid Randy $1800 dollars to rent his pile. We spent $1500 on airfare, another $1000 on food and incidentals including dumping the crap from the previous sucker. There is not monetary amount for lost sleep for 4 nights. we return the pile to Randy with a real full tank of gas, black and gray tanks emptied. To add insult to an already infuriating rv experience, I got tag teamed in their office. The woman in the office said the generator worked perfectly before we took possession. Then both of them proceed to give me a school lesson on automotive wiring. Not once did they offer to refund me for the substandard pile of crap they rented to us. I didn't ask for one either, giving Randy the opportunity to do the right thing. Randy said sorry and offered me a bottle of water. Quality.
Update: I received the final receipt, Randy charged us the $91. This fee was imposed if a renter returned the rv with sewage not dumped. What a crook. read more
