Stayed at one of their house rentals through VRBO and I'm very disappointed with their lack of customer assistance when after we stayed at their vacation spot on Whidbey Island for a week and contacted them about our experience, they made excuses and are trying to charge us more money!
Everything I contacted them about, they just dismissed. Our review was not the only one to state that their listing was misleading. They state it's beachfront but it's not. You have to walk across the street and once you get to the beach there is no place to sit , there's too many logs on the beach and the two chairs they do have out there actually propped up on the logs so there's no safe way to crawl up there unless you're Spiderman.
The house we stayed at on Whidbey Island was dirty. We felt it was important to share that with them because if they're paying a cleaning service and assuming it was clean, it was not and I think it was important to let them know that.
The main place to sit in the house is on the couch in front of the TV and it was so dirty that they had tried to cover it with a big blue blanket. It wasn't a sofa cover that could've covered the sofa it was a blanket that kept falling off. It just didn't seem very professional for a rental house.
And for what they charge daily they should provide a nice clean couch or perhaps cover the couch with a fitting couch cover that's not going to fall off like a blanket every time you sit down on it.
They did say that the previous tenant had messed up the couch, but you think they would have replaced it before renting it again or lowered the price of the rental and showed a picture of the couch so you know what you were going to have to sit on while staying there.
They didn't apologize for this, they didn't change their listing or their photos for true representation of this property. We did appreciate that it was dog friendly, and that the kitchen and laundry facilities worked. The neighborhood was nice for the most part with beautiful flowers everywhere and bunnies. One of the neighbors was really rude to us but we tried to make the best of our stay.
The most breathtaking view is not from their house nor from the beach but when you pull into the neighborhood onto the street at the top of the hill. It is gorgeous. The pet fee they charge is $65. And we paid that.
We left the house in the same condition we arrived. Now they're trying to charge us another $65 pet fee a month later because we left a honest review of our experience. read more