We placed an online order for pickup at 1:24pm. Upon arriving at 1:40pm, I was told that our order never printed out. While we waited an additional 15 minutes, there were multiple people complaining about incorrect orders. Despite having to wait an extra 30 mins past the pickup time during the work day, we were offered nothing to rectify the situation. This which wich is understaffed, a bit dirty, and very disorganized. The food was alright. read more

Which Wich - Sandwiches Near Me - Allen, Texas

Do NOT eat here... this place is completely disgusting and unsanitary. Sandwiches were made with a single slice of the cheapest pre-packaged lunch meat, expired chips on the rack, discolored lettuce, you name it.... I asked for a refund after I received my sandwich and was told I couldn't get one because the manager wasn't there and that the manager would do it two days later. read more

Which Wich - Employee's leaving food out in Tupperware containers - Sandwiches Near Me - Allen, Texas

i've been eating Which Wich my whole life and I recently moved and this is the Which Wich that's closest to me when you pay for extra avocado you would want more than one chunk of avocado in the back of your sandwich and that's exactly what you'll get every time and I also ordered a milkshake. It was barely blended and I'm pretty sure they used expired milk because it tasted really sour. read more

Which Wich - one tiny piece of avocado for $1.75 - Sandwiches Near Me - Allen, Texas

Total dump, super slow service. Both sandwiches had minimal toppings. One had the tiny "butt" ends of tomato's the size of quarters.

Horrible! Everything on the sandwich was old. Meat discolored, soggy vegetables and cheese was hard on the edges. Gross

My friend and I both ordered the beef dip. She ordered hers with horseradish sauce and it came out with honey mustard. She asked them to remake it, and they put so much horseradish sauce that the outside of the sandwich was covered in it. They also cross contaminated because my sandwich came out with yellow on it which we determined was the honey mustard sauce from her first sandwich. This was a horrid experience. read more

I don't know how this place is open. There was a woman at a table when we walked in and a man that was at the end of the long bar along the back wall. I had never been so I wasn't sure how to order because he continued to sit. I finally figured out that I needed to mark this bag with my order so I did that and then he came to the register. The woman at the table gets up and comes behind the counter to make my sandwich. She kept talking to the man in the corner. I assume she was asking a question because she kept saying the same phrase. (It wasn't in English). She walks over to him saying this same phrase and he never acknowledged her. She walks out. He continues to stare at a computer. He finally realizes she walked out and still sits. After several minutes he gets up and goes to the kitchen area. He starts to make our order but gets on the phone. At this point I decided to leave. He was not worried about making our sandwich. I wonder if he even had ever made a sandwich. The restaurant was dirty. I will never go back. read more

Terrible service. Got the sandwich wrong multiple times even after explaining to the working and showing him the menu on the website. Only one employee. Was originally a delivery, but no one answered the phone after several phone calls. Do not go here. Extremely disappointed. read more

I bought two sandwiches -- one for myself, one for a friend. My friend's sandwich was missing ingredients and mine had a piece of hair in it. The manager was rude and would not even fix. Go to Potbelly or Jersey Mike's instead. read more

Appears to have changed ownership though have not been there in quite a while. Needs experienced staff who know a bit more about their products--Do not offer a choice they used to. What was eventually provided was satisfactory. Having to go outside to get ice for soda machine not a good indication. Appeared the staff were trying to serve but did not really know that much about what they were there for. read more

My boyfriend and I use to frequent this place a lot, we hadn't been in a while so we headed here for dinner. First of all, the place is hideous, the screens are what you order off of and it's a huge mess at the drink fountain. Second off, the morale is down, I can feel the negative energy just walking in, employees standing around/with headphones in, barely acknowledging people who come in. They skimp you on the food you get for the price. I won't be coming back, and I'd advise you to save your money and go elsewhere read more

Which Wich - Turkey BYO sandwich - Sandwiches Near Me - Allen, Texas

Another fantastically prepared sandwich! The ingredients are all very fresh. I will continue to order from this restaurant. The customer service is also great. Thank you! read more

Which Wich - Bacon, Avocado, Lettuce Yum! - Sandwiches Near Me - Allen, Texas

there was no ac, no ice for drinks, none of the workers were wearing gloves or hairnets. would not recommend to my worst enemy.

Food is amazing everyone is so kind! I especially love Leo the GM! He is so hardworking! I will be a forever costumer

Almost all tables needed to be cleaned. The gentleman who took our order wasn't paying attention to us as we ordered.

The newly renovated Which Wich is really nice. The food was great. I like the vegetarian options.

The people working there were so nice, but the dining area was filthy. Food all over the floor, majority of the tables were dirty. Sad.

would not let me leave lower rating. We ordered Cuban sandwich, received Mustard, Mayo, pickle and one slice of shaved deli ham for $11.00 each oh yes must not forget that we also received small bag chips and nasty Pepsi total $26.52 Definately not worth it will not go back there ever again. On top of all else my stomach has now become very upset. read more

They no longer serve their olive mixture. I wanted to let everyone know. You said you still serve it but my wife asked yesterday and she was told no it is not available. Just so you know someone came in after her and walked out when she was told that it is not available anymore. read more

my friend and I went to this Which Wich restaurant, we were the only 2 customers in there and there were 3 people working. although the food was decent, or as the kids might say "mid", the service was appalling, not only that, but an excruciatingly long wait. We waited approximately 15 minutes for a children's grilled cheese and a breakfast wrap. I would not recommend this restaurant to any of my closest friends, much less, a stranger. read more

I tried out this place for the first time today and I don't know why I didn't go any sooner! My boyfriend and I both walked in and were a little confused at first on the process, but we were able to read and quickly figure out that we just grab a bag, write our name, and fill out which sandwich we would like to order. I got the Ultimate BLT while my boyfriend got the Italian Club and they came out pretty quickly. The staff was nice and the facility was relatively clean. My sub was warm and both of our subs were cut so we could share our other halves with each other. My BLT was good, but the bacon outweighed the veggies which made the sandwich a little salty for my taste (but I think I'm just a veggie lover lol). My boyfriend's Italian sub was SO good, I'm still drooling. Definitely recommend getting the Italian Club - it's probably my favorite out of the two I tried. I'll definitely be going back to try other sandwiches out! read more

Which Wich - Sandwiches Near Me - Allen, Texas

I like the sandwiches. They are always good. The service is what needs improvement. When I come in, the employees don't even look up, let alone say "welcome" or "hi". And there always seems to be one employee doing most of the work and the other one working at a snail pace or disappearing. It took 30 minutes for my three sandwiches to be made. And there was only one other couple in front of me, ordering two sandwiches. There were no "pick up " orders being made. The employee (a young lady" making my sandwich felt bad for how long it was taking. But the other employee had just disappeared. My suggestion is for better training. Friendliness and a faster work pace would help a ton. They should be trained to help each other out and get the job done. read more

This sandwich place is delicious! The portion sizes are perfect, the kids meal comes with a sandwich, chips, a drink and a little treat at the end. They were quick preparing our meal, friendly and helpful. I will definitely be returning! read more

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Disappointed. I only saw one sandwich price but I was charged more. Didn't question it, just won't go back. Sandwich wasn't even that good. If there are sandwiches that are more expensive it should be noted on the menu. read more

This was so disgusting sandwich. I got a Lettucewich. It was a full head of iceberg lettuce and a sliver of my requested ingredients. If you saw this when making it... do a courtesy call to the customer to suggest a different option. I don't think they would eat their own sandwich like this... The store was very dirty as well. I did call and they refunded the money. read more

Which Wich - Sandwiches Near Me - Allen, Texas

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im shocked this place is open. literally grimy. Dismal. The gelato display/fridge was filled with 70% empty, apparently half-melted gelato. the coke display was missing comes. the employee I interacted with seemed like she was contemplating walking into traffic. i walked out without touching anything bc something really strange was up. cannot imagine how anyone walks in, looks around, and purchases food. read more

They consistently make our sandwiches right and are good at to go orders on the app. That being said, the layout is an issue, especially during Covid. The drinks station, pickup counter, and the place to fill out the sandwich sheets are all in the same corner. On top of that, people linger there waiting for their food. This location is triangular, and half of the counter space is taken up by Paciugo. They could be friendlier. read more

Which Wich - Bad layout - drinks, pickup, and order sheets all in the same little corner and crossing paths - Sandwiches Near Me - Allen, Texas

never ate there before and surely won't again. I thought they forgot to put the turkey on the large sandwich I purchased. upon further inspection I saw there was 1 slice. I brought it home to eat and that's when I noticed. The bread was completely tasteless there was literally a smidgen of coleslaw. I could have doctored it up at home by adding more turkey and some lettuce and tomato but the bread was so so so bad just tasteless like fresh cardboard !! the whole thing went in the trash. the lemonade was fine and my husband says the fries were not so great.But the sandwich I was looking forward to was soooo bad. Really. $20!bucks thrown in the trash. ( of course minus the lemonade ) i love Jersey Mikes. should have driven out of my way to go there. now they have delicious sandwiches. ! read more

When this location first opened it had great customer service and prepared your order in a timely manner but unfortunately like many fast food restaurants service tends to go down hill overtime. Be prepared to wait a LONG time for your order. The food is still great but wish they had the same type of customer service as they did when they first opened. read more

I've really come to like Which Wich. Mostly because I can get a Kid's Meal for my son and I, which includes a pb&j or grilled cheese sandwich(there are a couple more options, but these are our go-to), drink & mini rice krispy treat for $3.95! It's perfect for both of us. Sometimes I also order the Project PB&J, which sends a PB&J to the troops with each one I order. My other favorite, pre pregnancy was the Thank You Turkey a.k.a Thanksgiving leftover sandwich - turkey, stuffing & cranberry sauce on toasted bread of your choice. I've discovered that each Which Wich does things slightly different, so I make sure to designate my requests on my bag, for example: some toast their pb&j and some don't, so I simply write "not toasted" on my bag. Some overly toast the bread for kids so I write "lightly toasted" on my son's bag. The one thing each has in common is the employees are kind, helpful and patient. I offered 4 stars instead of 5, because it does take a little longer than other food options. With so many customization and sandwich options it makes sense. read more

Customer service reps behind cash register did not wear face masks and other who did wear them were wearing them under their nose. It's insane that people operating this business aren't being mindful about the measures necessary to protect their patrons. The cdc guidelines state that everyone is mandated to wear the face masks! I especially if you are near food that patrons are going to eat! read more

Which Wich - The man behind the register wasn't only not wearing a face mask but he was sticking his finger in his mouth and helping customers. - Sandwiches Near Me - Allen, Texas

YUCK! My husband and I both asked for light Mayonnaise and it was filled with Mayo. I don't even like Mayo! We couldn't even eat it. Threw it in the trash. I've eaten Which Wich once before and loved it but have been eating Jimmy Johns lately. This 1 episode ruined it for us. Going back to Jimmy's! read more

I think I could have just about written John and Ruben's reviews based on my visit. :) I visited around 2:30 in the afternoon, so there were no crowds. The concept is kind of cool with the "self serve ordering", and the limited extras seems to follow the lead of Five Guys/Mooyah etc. I selected a reuben sandwich with no extras on wheat bread. What I got was, well, a sandwich that seems to resemble a reuben in some ways, almost as if someone from a New York deli had described it to a Martian who then described it to the people in the restaurant. Yeah, it had corned beef, swiss cheese, kraut and thousand island. It didn't have much of any of them, and the ingredients were fairly pedestrian in quality. I don't think a New Yorker would recognize this as a reuben. Maybe I just picked a bad sandwich and/or had my expectations set too high. I might try it again, but as others said, the sandwich is small and not a great value, and there's not really a whole lot else to go there for. As an FYI for any locals that want to experience a great deli sandwich, try Deli News in north Dallas on Preston at Campbell. I know that's rude to include a pitch for another restaurant in a review, but geography would keep these two from competing much. read more

Let me say that this is the first time I ever eat here. It's a interesting concept in that you enter inside, grab and bag and write down what you want on your sandwich and pay. The sandwiches or ok, taste like any sandwich you would get anywhere else. The do have a great selection of sandwiches though which is a plus. Lacking in the drink department thought. read more

Which Wich - Which Wich (inside) - Sandwiches Near Me - Allen, Texas

I'm a regular customer at this location and on 12/28 I made an online order. On this order I specifically asked for no onions due to allergies . Once I got home after picking up my order I noticed there were onions everywhere on the sandwich. I then called to inform the store but I was welcomed with terrible customer service . Since then I have received threats via calls and I have received a few text messages as well from someone who claimed to be the supervisor . Today when I called to speak with a supervisor they said I was harassing them . This is so upsetting because I love this place and it was only over onions. My life is more important. read more

As other have said, my recent experience was pretty bad. Poor woman in front of me stood in line for a while just to buy a 50 dollar gift card and was told "im sorry, we dont know how to do that". Pretty sad a business with gift cards being displayed by their register can offer nothing as a solution other than "we cant help you, good bye". Im waiting for my sandwich sitting at a dirty table because all tables are dirty. Its not very busy and people are clearly frustrated with the wait time on their order. Im a Which Wich fan and have patroned this particular one for several years although its been a long time. Clearly something isnt right with how the place is being run at least on my trip. Update: Was 20-30 minutes from order to sandwich. Still lots of pissed people waiting...Fortunately the sandwhich was just fine but the overall experience was inexcusable. read more

If I could leave a 0, I would. I never leave reviews but I had to make an account just for this location. They are AWFUL, all the workers have an attitude. Especially the tall, scrawny one. They all look dirty, don't follow sanitation rules, and the food is APPALLING. Absolutely disgusting, I've never had such a bad sandwich. How does someone even make a bad SANDWICH? Their chicken tastes artificial and chewy, the bread tasted old, worst thing I've ever had. Do NOT go here, every other location has been okay though! Thanks. read more

I ordered the avocado sandwich as a wrap and got 1/2 cup of avocado on just one half - and it was brown avocado. Disgusting. Also, did not ask for any bell peppers (due to sensitivity) and found one in the muck of the avocado. I asked for extra lettuce and they ignored it. I'm not sure what's going on, or if they just aren't paying attention? read more

Wow I can't beginning to describe my experience at this location. Server was very rude to me, mocked my name Hispanic name and started calling me George of the Jungle even when he knew I went by Jorge, was not very amused and did not say anything because I just wanted my food; I was already waiting there for 15 mins. I got my food and left the store and not till I was driving home that I realized that my order was completely wrong. When I came back into the store he was looking at me and then spoken in his own language under his breath to his crew, I can not defend my character when an employee is saying things under there breath about me when I come back in with a mistake they made. Recommend you stay far from this location. Needs new management and employees. read more

This place is my favorite sandwich spot to eat especially the one on Stacy rd. I ordered from Sam he was so friendly and we chatted it up a bit very nice. Please looks great very welcoming and food was made fresh as I ordered it. Very delicious. Definitely recommend to go with a group of friends. read more

Which Wich - Sandwiches Near Me - Allen, Texas