I have always found the office staff at the Williamsville location to be very efficient and…read morefriendly. Dr. Rani takes her time and thoroughly addresses any issues I bring up. She relates in a caring manner, and I have complete confidence in her ability to provide me with excellent care.

The front line staff are rude and incompetent. I am/was a new patient, calling, per referral, for…read morean endoscopy, the phone rep said "so when was your last colonoscopy?" I patiently explained to her to please listen when someone speaks to her, and that I was calling for an apt for an endoscopy, not a colonoscopy. Besides that, I spoke to staff when scheduling the apt in a previous week, and they refused to book apt without insurance company details that's fine, but it was the WAY in which this was spoken to a NEW patient, that was rude and implied impropriety. At that time I spoke to office manager "Amy", who made no apologies for staff rudeness and how off putting it is, she merely said "you have a nice day" in the most snide tone of voice. I wished her the same. Will NOT EVER RETURN TO THIS PRACTICE, since when is it acceptable to speak to patients as if they are sub human?

Very good doctor. Had a miss diagnosis and was sent to Dr Boepple who review. The X-rays and…read moreconfirmed his findings with a cat scan. Great relief.

I do not recommend this place. Some of the office staff is very rude. You aren't allowed to use the…read moreportal or call them without being dismissed. Received a letter from them stating they would not see me anymore because the doctor did not have the ability to treat my medical issues, but after reading other reviews I am certain this is because I used the portal for a question. I have narcolepsy. I would think this is a simple issue for a sleep doctor. They also screwed up my sleep test. If you need a sleep doctor find one who at least feels competent to treat even the most basic problems.

In my previous review, I mentioned Dr. Felstead being a wonderful doctor. While that probably…read moreremains true today, I am less than pleased with the office staff. After remaining on hold for nearly 15 minutes, I was greeted before asking to schedule an appointment with Dr. Felstead. I explained to the girl (I think her name was Michelle) that I needed to make an appointment but I would probably be considered a new patient. I have been out of state for the past few years trying to help a sick relative. She advised me that my account was inactive and placed me on hold. When she came back to the line, she tells me that in 2007 I told the staff I was going to be seeing a new doctor and they can no longer see me. I told her that was not the case. I explained that I moved to Texas to help family out and that I never transferred care or told their staff that I was doing so. I pleaded with her to try to schedule an appointment. After several minutes of pleading and arguing, she placed me on hold again to speak with the office manager. When she came back on the line she told me that I had 3 cancellations and per their policy, Dr. Felstead cannot see me. I explained that the "cancellations/reschedules" happened more than 5 years ago. She just kept repeating "that's our policy." I asked to speak with the office manager but was not allowed to speak to her. I asked if there was any way for them to ask Dr. Felstead if he would see me. She just kept telling me I broke their policy and would not be seen. When asked if Dr. Felstead could give me a referral to another PCP, she told me they won't refer to other PCP's. I ended the phone calls in tears-this was truly surprising and upsetting. And if I had been able to see the doctor, he would have told me my blood pressure is through the roof. I trust Dr. Felstead and value his medical opinion. It's so difficult to find a great doctor which is why I wanted a referral if I could not see him. My updated review only contains 2 stars because having a good doctor is not worth having to deal with a staff who's falling apart, arguing with patients and who lacks sympathy or compassion.

I see Dr. Felstead and his resident Dr. Derek Gallucci. They have been wonderful and Dr. Gallucci…read moreprovides amazing, detailed and focused care to my family and I. He always leaves us with a smile on our face and the medical advice and any necessary follow ups. Almost all the doctors at Primary Care are amazing, caring and thorough. They encourage you to call and ask for medical assistance and/or another appointment. They are kind and compassionate and I only had a problem with one resident, but that in no way sway my high opinion of the quality of their staff and doctors and their residence. My family and I have been through so many doctors over the years and until primary care of Western New York had forgotten that a compassionate bedside manner is an important part of healing and encouraging you to take your health seriously. Thank you Primary Care of Western new York, mostly to the Union Road location but have several locations which are also wonderful.

ive been going to Northtown physical Therapy for about 3 months now. The work they have been doing…read moreon me has been awesome. I am learning how to walk again. I have Guillain Barret Syndrom,which pretty much wipes out your bodys electrical system. and is rare to contract. And only happens in one in 500,00 people. They knew how to work with it. and my abilitys to walk again are slowly coming back. Cudos to their staff, i was using home P.T, it was working, but the folks at NT PT have done a great job with me. will highly recommend them if you have an injury, or other issues.

on August 25, 2025 at 2:30 in the afternoon I called to make an appointment for physical therapy…read morefor the first time. Dr. Luzi from Excelsior had recommend it. I spoke to someone on the phone, a polite young lady and gave her my name and phone number date of birth. Then she switched me to a receptionist immediately put me on.. all good no problem that's normal however, when the receptionist came back on the phone, I had explained to her that it was a no fault case and that over the last several months I've had to repeat the claim number 1 million times lol, just making conversation and she hung up on me mid sentence? than half a she became very angry and disconnected the call.. I feel like if you're in the medical field working with the public, especially in therapy where people are obviously dealing with an injury you should be a little more patient than that and maybe let people finish or sentence? It might be time for this receptionist to retire. I will never go there.

I had surgery today at this hospital. I cannot say enough what a good experience this was. Everyone…read morewas so professional and helpful. The hospital is so clean and everyone is so friendly and efficient. I am so glad I chose this hospital for my surgery.

** 0 STARS** Im seeing all these "great place" mentions and…read moremy family and I absolutely struggle daily,with what happened with us. Why would you allow,or clear,a patient for AN ELECTIVE SURGERY,when that patient had sepsis (Enterococcus faecalis),not responding whatsoever to treatment,her heart valve also had this growing on it (They were going to send her to Mercy Hospital, NEVER DID) and pneumonia. They first said she was too sick to go to the OR,then someone said they were going to take,then no again.This went on for about 5 or 6 changes.We asked time again what was going on ,and we're told,shes going into surgery.... Later that night coded.... Sent to ICU... Passed away at 8:03 a.m. the next day,but im thinking it was before that. Shouldn't the heart,which runs everything AND the bacteria be "fixed" or tended to first? Absolutely NO communication between staff,nobody could answer ANYTHING and when you did ask,you were really putting them out. In my surgical experience, if you so much as sneezed ,you were rescheduled.This was NOT life threatening.No common sense much less medical knowledge Thank you Sisters of Charity Hospital for taking my mother. Yeah...such a "great place"

A skilled and kind Doctor! He delivered 3 of my kids. He is truly excellent and his staff is great…read moretoo. Lovely, clean office. I wish he was still delivering babies but now he only practices gynecology. I recommend him!

I was referred to Dr. Egnatchik's office by my Neurologist due to the severe pain i was having in…read moremy neck and back. It took a while to initially get in to see him (about 6 weeks), but once I got in things moved along a little quicker. By the time I got in to see him I had already gotten MRI of both my neck and back and brought the disks with me for the doctor to review. When I went to my initial appointment in August I had also scheduled a second opinion with a different doctor for a few weeks afterwards. So I was not willing to commit to any course of treatment at our initial meeting. He laid out my options for me, showed me my MRI on the computer and described what the issue was and what he would do to repair it. I appreciated his forthcoming and honest demeanor, and scheduled a follow up appointment for 6 weeks to give myself enough time to meet with the other doctor and decide what I wanted to do. After meeting with the second opinion doctor, I decided that I liked Dr. Egnatchik's demeanor and openness and felt more comfortable with him so when I went back to him in early October we spoke more in depth about what my surgery would entail and he told me that he wanted a new, updated MRI done, since my previous one was 6 months old. In the past I have had a lot of issues with the insurance company denying and dragging out most of my requests, so I was not optimistic about getting the approval any time soon. But Dr. Egnatchik's office got on it immediately and within 2 days I had my approval - which was the quickest I have EVER been approved for anything! I had the MRI on a Wednesday afternoon and was called by his office on Monday morning to discuss what he saw and we discussed next steps and made the official plan to move forward with surgery. I requested a certain time frame, as far as certain dates, to get the surgery done so that i had to take the least amount of time off of work and he was very accommodating and willing to work with what I asked for. He gave me detailed instructions of how we will be proceeding from here on out, as far as blood work, meetings with the ENT surgeon, when to schedule my pre-op appointment with my primary dr, etc...So far, I have had no complaints with the care I have been receiving, and I will be getting my surgery in mid-December.

I waited 7 weeks in severe pain to see this surgeon. I had injured my back 10 months before that. I…read morehad seen various medial practionioners including two chiropractors, two Physical Therapists, A Sports Medicine Clinic where I had three spine injections and then finally to my family Doctor. My family Dr. listened to me and gave me just enough Tramadol to get me to the day I wouLd see Egnatchic. When I got to the office a PA walked in with her computer, she asked me some questions, looked at my MRI, never gave me a physical exam, never asked me to walk (I walk crooked with my left hip sticking out now and with a limp) and then said I had to have an EMG nerve test but it had to be approved by workman's comp first, which could take a while. And no, she could do nothing to help me with pain. She said she would recommend in her report that I stay on the Tramadol (only 1 per day mind you) to my family doc in her report. That was on a Thursday. The next day I called my family Doctor and they had not recieved any report of seeing the back surgeon.I called Egnatchiks office manager the next day to explain I had waited 7 weeks to see the surgeon and felt the PA was dismissive of me. She assured me the report would be completed and sent out the next day. I called my family Doctor 8 days later (here it is Friday of the next week) and no reports have been signed by the Dr. or sent out. I called workmans comp and they had not recieved any test requests. Today I called back to Egnatchiks office again, the receptionist said she would send them out. This has been 12 days of waiting. So here I am in tears of pain waiting. I have made an appointment with a different surgeon and now have to wait 3 weeks to see him. NO!!! I would not recommended bothering with this Doctor. They are not concerned with patient care, have little to no bedside manner and have an innefficent office. They sure dropped the ball with me.

seriously, you call to get prompts to get the right location for the new, combined Oak Orchand…read moreHealth system, when you finally get to the doctor's office you want, you wait on hold for 6-8 people ahead of you, sometimes for 20 mins, or longer, until you just hang up, then have to try again later. I recently had an appt. on fri. after my 1/2 day at work, I said three times and repeated, friday at 3 o'clock, wrote it down. when I went to my appt, they had no record or my appt. scheduled. wasted my gas and time trying to get my wonderful doctor in Alexander for my severe pain and to get an xray. The poor doctors have no idea what goes on in the front office, and what patients go through. It's a shame, and probably why they keep loosing wonderful, caring doctors. The front offices need a major makeover. Very aggravating to say the least.

I love this office! I have white coat syndrome and Dr. O'Bear and her staff has helped me to…read moreovercome my doctor appointment panic attacks. Her staff is very friendly and professional. I have never waited more than 5 minutes to see the doctor. This office is on the ball !! Dr. O'Bear is the best doctor I have ever had. She helps me to relax with her soft spoken,caring words. She addresses all my concerns. I am never rushed nor are my concerns ever poo pooed.. No matter how small they may be. My husband and I saw her today and my blood pressure that was always elevated just by walking in the office was a wonderful 128 over 80... When I first started going to her it was at a stoke level. So, if you are looking for a doctor that truly cares about her patients well being, this is the place for you.