Very large medical practice, with many specialists. It's very convenient for patients with…read moreco-morbidities to find all services in one facility. Close to shopping, dining, and government services all in the Southgate Plaza.

No one answers the phone. More than once I have sat on hold over 15 minutes. The major issue is…read morePaula (manager). She seems to deliberately not understand what you are saying to her and denies actual proof of what you are saying. Please believe the negative reviews. I hope the owners listen to the reviews that identify Paula as an ongoing problem at this facility

Absolutely love Dr.O'Neils Rheumatology wellness office. Dr.O'Neil, her PA, nurses & staff take…read moresuch great care of their patients! I personally like the feel of a women empowered medical office. They truly want to get to know you and your medical history! They won't stop til they have answers and your input! If your looking for a Rheumatologist than look no further. They'll send you for any medically necessary tests and review test results with you in office or over the patient portal. They respond to your voicemails within 48 hours unless your a new patient and then it would probably be longer. Discovered Rheumatology Wellness Center in 2017 and will be here for a long time. Remember they are flexible as to your medical treatments moving forward. If your looking for a relaxing and calm office setting this is your place!

Rheumatologists are few and far between in this area, but we are fortunate enough to have an…read moreamazing one here in Cheektowaga. As you may have read before on reviews of mine that when it comes to Doctors one of the things I insist on in my or my families physicians is Compassion and Knowledge and this practice has that in Spades. Dr. O'Neil is amazing, she was able to effectively diagnose and start appropriate treatment for an issue that has just recently cropped up in a family member. So starting off, the office has a calm, peaceful vibe. Its not just the staff, the colors are muted and pastel, the music in the waiting room is calm, the staff is welcoming and the waiting room has something you almost never see in a doctors office: comfortable furniture. The Nurses and the Doctor herself are top notch also. My family member went in with a migraine brewing to a visit, and the nurses made the room dark as soon as they were done with triage and spoke quietly out of concern. The Doctor offered acupuncture (normally something they charge for) to stop it in its tracks. Now I don't know if I ever believe that stabbing yourself with thin needles is spots is a cure for anything, but within 10 minutes she felt the pressure diminish and within 15 minutes the pain was gone. This is just ancillary service btw, the actual issue that brought my family member in was nailed immediately and a proper course of treatment was started right away and that, I might add, started reversing much of the Symptomology immediately. If you have an issue that requires a Rheumatologist I highly recommend this practice.

Goes out of her way to help patients. Very considerate. Recommended to all.read more

Receiving post-op care today for our most recent surgery. Great location, very convenient from…read moreAntoine the Southtowns. This is a very modern facility, clean and aesthetically attractive. The professional staff is very kind, considerate, and knowledgeable.

I've been coming here for years and so has my family. My primary is Dr Nataro and his Pa Noel,…read more they are fantastic and very compassionate

Been with Dr.Novelli his entire 43 years practicing. Compationate and always available to listen…read more Never one complaint in all these years about his ability. He and his staff are wonderful.

The office staff - receptionist and billing manager are beyond rude and unprofessional. I was…read morebilled incorrectly and was told that they have done it that way for 20 years. This excuse is always used when things are done wrong over and over. The billing manager 'Clifford' hung up on me after I questioned her billing practices. Before hanging up she said 'find a new doctors office' I will - Hopefully one that doesn't bill illegally. Then the receptionist said the billing manager is always right and too bad I can't afford my bill. It was billed incorrectly to rip of the insurance companies and clients. Its sad. This office is the worst I've ever seen. Good riddence.

I have been a patient at this office for over 5 years. The medical staff are fine, but the…read morereceptionists always sound miserable and rude. Another reviewer said it well, that you get the sense that you are bothering them. I don't mind the doctors which is why I have never bothered to go through the hassle of switching practices. Hopefully, someone from the office sees this.

This is not my primary care provider and I am writing this review solely on my one and will be my…read moreonly experience at this doctor's office. I was sent here by a company called LHI, a company that is contracted through the VA (Veteran's Affairs) to send Veteran's "out in town" to see a non VA doctor for certain exams, if a VA provider is not available. Ok so, my appointment was scheduled for 11:45 am, which is the time that Hamburg Primary Care chose! I called them at 11:40 to say I'd be 5 min late. They said ok, that's fine. I checked in at 11:48, 3 min late. A nurse did not see me to take my vitals til 12:08, 20 min later which is already annoying. She took me to the room where I would see the doctor and said so and so will be in shortly. Ya know, the usual. I was not seen by the doctor til 12:37!! I had SO much time sitting in that room, I began to look around. The room was what I would call filthy! I mean maybe that's an exaggeration (see pics), but it's a doctor's office!! There were large dust bunnies on the floor and trim. Side note- I am severely allergic to dust mites, believe it or not. I've been tested and I start to sneeze a lot when I'm around too much dust/dirt. It also bothers my throat. You don't expect to walk into a dirty patient doctor room at a doctor's office. There were also fair amounts of chunks of dirt in various places on the floor. It looked like the floor hadn't been swept in awhile. Too long for any standards, but def too long for a doctor's office. There was also a film of dust on the edge of the counter top as shown in pics. The top of the Biohazard bin had a film of dust on it as well. They just need to clean! The doctor was very pleasant and apologized for the wait. I was polite and did not complain about how long I waited. I just wanted to do my exam and leave as I had other plans for my day after this appointment. Based on having to wait almost 1 hour to be seen and the gross state of the room, I would not recommend this establishment and will never go back. Also, I had to drive 50 minutes each way to be seen here! Luckily we're getting paid for travel.

This practice offers wonderful service. I have to thank Mary and Ginny for all that they do.read more

I have been going to Dr. Kowalski for 20+ years now and have even seen Laura Ridge on occasion. I…read morelove this team. They are amazing. Within the first 10 minutes of meeting with Dr. Kowalski and sharing my medical issues he asked it I had ever had my thyroid checked. I told him I never had any reason to. He responded, "I think you do." Sure enough I had undiagnosed Hypothyroidism. My previous provider was treating all of my symptoms seperately and he pieced the puzzle together in less than 10 minutes. I won't go anywhere else!!

I have been seeing Laura for over 10 years, she's amazing. But the office employees are absolutely…read moreterrible, they're extremely rude and belittling. They have terrible customers service skills and do not know how to talk to their patients. Also they changed their hours and make it extremely hard for people who work later in the day to make an appointment. I'm sure there are people like me who would rather not leave work early for an appointment and miss out on money. Disheartening.

I have been coming to woman's first health care for over a decade. Many of the same staff members…read morestill work here from when I first started coming. They are helpful and easy to talk to. I very rarely have to wait more than five or 10 minutes to be taken care of. They have a parking lot so you do not have to park on the street. The office is clean. The doctors are Friendly and courteous.