I've been going to the location on Hopkins for a few years now. About a year ago, my doctor had a baby and has barely worked since. Every time I call, they say she is only in "a couple mornings per week." I called at 10am one day and they said she was already gone for the day. Basically, she's never available. If you get sick, you can't call a person. You have to leave a message and receive a call back. The recording states that the triage line is for medical questions only. When the nurse called me back, she couldn't offer a single piece of advice or feedback on my concern. So much for the line for medical questions. She said I had to make an appointment with a resident. I said I wanted a non resident physician and she told me no. I do not want to see a resident, sick or not, and was not very happy that they wouldn't uphold a request. They offered an appointment with my doctor two weeks away, since she wasn't going to be in until then. They shouldn't allow doctors to work so few hours per week because they can't provide quality healthcare. They also shouldn't force people to see residents or not offer alternatives. When you start with the practice, they never tell you that you'll never see a non resident when you're sick. I will not be going back. read more
