Been here twice in two weeks and the drive through has been extremely slow - over a 10 minute wait on each visit with a minimal line of cars. This morning, service by the cashier was extremely rude and unfriendly. read more

Had a pretty good lunch here. Inside is clean and maintained. Staff are friendly and talkative which made for an even better experience. Had accumulated enough points to get a free triple meet with cheese! Overall, a pretty standard Whataburger, but seems to be well-maintained and management seems to be keeping the place upbeat and fun with the staff they hire. I would eat here again. read more

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Second visit to a Whataburger. My last one was a 1 star. This one was so much better. Great burgers, fresh fries, nice chocolate malt. Very good location. read more

I love Whataburger. I love the quality of food; however, their drive thru process is completely flawed and needs to be addressed. A car parked in "VIP" in the drive thru lane was not able to move around to the front to wait on their order. So, as a result, everyone waited over 20 minutes for their food. Staff told me they were unable to ask the car to move up, and that they were short staffed, and sadly "if I wanted a job, I should fill out an application!" It's not the customers fault, they can't get their act together. read more

Why do people go to that other chicken place? The spicy chicken sandwich at Whataburger is the best I ever ate if you like spicy. I don't like french fries to go, but if you eat them in the store, they're pipe and hot and I don't even eat. French fries much but spicy ketchup is so good.. it's all about the mustard at Whataburger. It makes their burger taste so good. At this location the GM is all over the place, he's out talking to people in the eating area. He's filling napkins. He's cashiering and he's in the food line sometimes. I love to go in the mornings because it feels like you're in your local coffee shop with that delicious honey chicken biscuit . Many mornings besides the GM talking to people people are talking to each other a nice place to go. The really nice thing is Whataburger gives free coffee and drinks to seniors. read more

Food is good BUT I bought three biscuits and got two butters & two jams. Stop being stingy with condiments, it's annoying.

Came here with my Kiddos since we were in the area for an appointment. Friendly customer service. Food order came out fresh and hot. We thoroughly enjoyed our meals. We were hungry and forgot to take photos. read more

Ordered the #6 Avocado Bacon Burger. There was no patty! I forget things all the time and I whole heartedly understand it was 2:05am. I just landed in Austin at 12:30am after a delayed flight. All I wanted was my ever so sweet Whataburger. I took one bite and my heart sank. NO PATTY! read more

Whataburger - Burgers Near Me - New Braunfels, Texas

Whataburger, I've loved you and I want to keep loving you. I wish you were hotter. I wish your bread was a little less soggy.

I ordered 2 grilled cheeses, small fries, medium drink, and a brownie. Everything seems good, WHEN I NOTICE THE BROWNIE ISNT IN THE BAG. I got so mad I was about to go confront the cashier and slap him in the face. I'm really disappointed with my recent Whataburger order.. No note, no refund, just gone. It's frustrating to pay for something and not receive it -- especially when it's something small but expected, like a dessert. This isn't the first time something's been wrong with my order either. I hope Whataburger takes better care in checking orders before handing them out. DONT GO HERE THEY SCAMMING YOU read more

The best cheese burger I've had! The Jr. size is perfect for smaller appetites! Good service! Fantastic prices! My new favorite!!! read more

I placed an online order for curbside pick up between 4 and 4:05. I arrived a few minutes before 4, and parked in spot 7. At 4:20 I still hadn't received my order, so I called the store and asked what was going on? The manager said he saw nothing on the order screen then asked what I ordered. I told him, and he said he'd make fresh food and bring it out. An employee came out and said the manager would like to give me a free drink. I thanked her and told her what I wanted. Later, they both came back and the manager explained that someone had gone to the counter, saw my name on the order;, claimed to be me, then stole my food. I thanked them for their kindness and accepted the manager's apology. Not saying anything against the employee who gave away my order, but a theft prevention technique they need to use is to ask for either an ID or the receipt. read more

Staff was so kind and considerate! They were very helpful with my disability as a wheelchair user. I went when it was busy and they still make sure to check in with me and got us our food very quickly. They kept the place very clean. One of the best late night water burger experiences. read more

Do not order the taquitos - they barely fill them with anything - more tortilla than filling. I have been eating taquitos for 30 yrs and each year they get smaller but c'mon Whataburger !! I'm still hungry!! read more

Whataburger - Sad - Burgers Near Me - New Braunfels, Texas

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Absolute worst customer service ever at any Whataburger I have been to in the last 20+ years! Ordered five breakfast taquitos and they have tried to give me the wrong order three times and then when I asked for my money back, they try to short change me twice until I absolutely told them this is what I paid for and this is what money you owe me back.have been waiting in line for over 25 minutes if you want food from this place good luck read more

Stopped in after the buyout over the summer... Noticed it doesn't taste the same... Sent back the fries, tasteless and rubbery 2 times. Things have changed and not for the better, burgers taste different too.. read more

Whataburger - Not the same after the buyout... - Burgers Near Me - New Braunfels, Texas

Horrible service right now at the drive through. I am literally in the line typing this review. Beginning with the lady asking us several times if we wanted extra cheese and we said no several times but that's not what is getting the 1 Star. We have been waiting for over 30 minutes in the line watching the outer line get their orders paid and then more minutes later a person comes out to hand their food off. Meanwhile, we are at the window finally when we are told to drive up to wait even more. WOW Lastly, the burger which was a double meat burger was dry and overcooked. read more

Oh man! My first time at Whataburger was a huge disappointment. Although there was no line at the drive through this afternoon, it still took a while for our food to come out. I imagined big juicy burgers with warm crunchy fries being prepared. What we got were the exact opposite. Everything in the sandwiches were the same temperature. From the buns to the thin meats to the pickles, onions and lettuce, COLD. To be fair, the fries were almost lukewarm. Not worth the money. I am sticking with In-N-Out. read more

Asked for extra sauce on chicken sandwich. Got way under the regular amount. Sorry my order made y'all mad, enjoy this yelp review.

I ordered an iced coffee black with sweet cream and light ice and they handed me a mocha and I said is this black with sweet cream and they said oh no it was ran up as a mocha. I said OK and they said no problem we will remake it and then it was a regular iced coffee with cream. You can tell it's not sweet and I said can I just have some sugar then please because this isn't sweet cream and I got attitude so I will not be returning to this location. read more

Came in at 12:00am and waited in a long line that Lane and Ethan we're handling like butter. The wait wasn't bad at all as the line was always moving. Thanks guys for making a hectic night better. read more

Worse service at drive thru. ST for over 15 minutes and my order was incorrect. Don't waste your time.!

outstanding service victor is the best server ever his peter griffin voices had me laughing for hours. this truly defines what whataburger stands for and i am delighted every day i can satisfy my hunger here! read more

Whataburger - Burgers Near Me - New Braunfels, Texas

Whataburger!!! Is what it is, the burger of Texas. Had to get a bit of everything while in town. 5 stars for the food (on a fast food scale) and docked for the service. Dined in and it took a while to get our food, especially the onion rings. Got a Double Whataburger with Bacon on Texas Toast with Honey BBQ sauce. Definitely get loads of Ketchup too lol. Love me some Whataburger!!! Always a treat. read more

Whataburger - Double Whataburger with Bacon on Texas Toast, Onion Rings, Fries - Burgers Near Me - New Braunfels, Texas

This is the slowest fast food place I've ever been. No one in front of me. Middle of the day. Only ordered one cheeseburger and fries. Have waited 20 minutes. Still waiting. I keep giving this place a chance, but it is like this every. single. time... even pre-Covid. read more

A quick poll. Has ANYONE EVER received their correct order at this Whataburger??? I've lived in the area for 4 years now and they haven't gotten an order right yet. Condiments incorrect, drinks without ice, wrong drinks. I've tried ordering from inside, drive through and using the app and it's all the same. Most frustrating experience ever. This location has caused me to avoid Whataburger's in other locations because I'm "snakebit" by this one!. Rant over! read more

Ordered via the app for curbside. The young man who brought out our food was very nice. Everything was correct, I was only missing 1 sauce for a chicken sandwich. They even remembered all the ketchups!! read more

I have been to many whataburgers. As a matter of fact, I love Whataburger. Not at all impressed by this location. They are extremely slow. I could travel to the Whataburger a crossed town and get my food quicker than I can at this location. Horrible service. read more

Sat for 20 mins in line (timed it!) when there were only two people in front of me. Even those two cars were made to sit next to each other and turn off their engines and wait, blocking anyone from getting around them. I pulled up to the window and still wasn't helped since I couldn't leave even if got my food, being entirely blocked by waiting cars. Cars could have pulled to the side the wait like McDonald's and Chic-fila. Received no apology but instead a rude answer by staff and when I asked why the delay, a shrug, "it's whataburger!" Like bad service is just to be expected! read more

It's a sad sad day. Once upon a time Whataburger was synonymous with fresh ingredients, made while you wait yummynuss! I mean you could get freash cut jalapenos on your jalapeno cheesburger and you fries were actually hot and right out of the fryer. IDK about ya'll but Wantaburher has become just another wait in line and get pickled jar jalapenos, warmer lamp burger and soggy fries. Such a sad sad day in Texas...Good bye Whataburger. I could never brag about you to my out of town friends nowdays read more

These people are trying or should I say you g kids. The person that posted 2 hours before me have such little grace. Think about it these kids spent a year behind a computer screen, social activities shut down, motivation shut down and now they are TRYING in a fast paced environment give them GRACE there are also options if your hungry ...walk y'all fat asses to HEB , grab a salad and walk your salty asses home! we did sit there for a good hour but it was an hour i got to spend alone time with my husband...food was served to us hot, drinks were fine. I suggest those that want to complain to reflect because next time i won't keep my mouth shut and call your flabby ass out read more

Congratulations and Thank you to the team and the CEO of Whataburger for making the biggest Burgers in Texas y'all really know y'all's stuff do you. This is what a true American dream is and ya really put Burger in Whataburger. When I went hunting I ate at Whataburger, when I went fishing I ate at Whataburger . Thank you all and to the college kids thanks for the verde sauce, thank you and have a good day. read more

I love Whataburger and have to eat at one every couple of weeks. This was a new location that opened up in the HEB shopping center a few years ago. The store being new may be what has impacted my rating. This is just like all the other Whataburger's, so you know what to expect. However, the help here, seems to be a little slow and unsure of themselves. The food here is not up to the standards of most Whataburger's. I would like to think it's because of the "newness", but it's not really new anymore. Other restaurants are in the shopping center. Unless this Whataburger improves their food quality, I may spend my money elsewhere. read more

Not only was our food cold, but they forgot my honey mustard. I asked the drive thru boy if I could have an extra honey mustard for my chicken strips because this isn't the first time they have forgotten it. And he told me it would cost extra, so I said "ARE YOU POSITIVE THERE IS A HONEY MUSTARD IN THE BAG?" and he smiled and said, " Yes, of course!" but he lied. And now I am eating dry cold chicken with no sauce. If y'all are considering going here just go next door to chick-fil-a where you can get as many sauces as you want and warm food. read more

This is crap!!!! I've been in line for THIRTY WHOLE MINUTES. In this fast food line . And no I'm not leaving because I've already promised and told my kids and everyone else that I'm getting their food. Y'all should be ashamed of y'all's selves. Like LOL that s**t is sad you can't even run a Mf fast food joint. Got Mf waiting in line for hours ... pull help from other locations you F-ing smart people LOL like y'all are a mess and they never get the order right ever!!! Don't waste your time or money on this location -10 star for you! Y'all make me sick and making Whataburger look TERRIBLE ! Ugh read more

Better than In N Out. Workers could pay more attention. Sometimes the lines can be ridiculous. I enjoy everything on the menu. The Dr Pepper shake is bomb. read more

This is the 4th time I've gone and they give me the wrong size items, I order a large and I get a medium read more

Whataburger - This is not a large fry - Burgers Near Me - New Braunfels, Texas

Worst service ever. We ordered two burgers and both were fixed wrong. They finally brought mine, but my husband had to wait 10 more minutes. All they had to do is add jalapeño on his. Rediculous!! read more

Love the Dr Pepper shake! This Whataburger is close to home and their employees work very hard to make the orders as fast as possible.

I have been to 2 different Whataburger locations this week and was very disappointed. I usually go thru the drive-thru but the food quality is not what it used to be. As I drove off, my burger and fries were not even warm and they cannot get the order right. I could tell my order had been sitting for some time and was in the drive-thru for 15 minutes. Don't get me wrong, I love Whataburger and have eaten there for over 60 years. I am very disappointed they do not have the Texas Pride they used to have. read more