I have been to this particular Whataburger on many occasions and more times than not, my order is incorrect when I receive it and there are long wait times. You really have to make sure you check your order before you leave here in order to make sure you received everything you paid for, because it is highly likely you will get to your destination with your order and realize you didn't receive several of the items you paid for or you were given incorrect items. The food quality, in my opinion, is just as good as any other Whataburger and the staff are friendly. This particular Whataburger just really needs to improve their quality assurance. As many times as I've received an incorrect order, It seems like they don't really have quality assurance at all. read more

It the most mid whataburger like it drive thru is slow at ever day ever hour but inside is nice and clean and not fast but if u want to relax and take your time then that fine also. Really is up to you if u want to be in a rush or not. Workers are nice also they kind. The food is the normal as can be it the same as ever other what burger. read more

Wow. Just wow. The girl working the checkout was completely clueless and very bothered. I was ordering for a big group. The big burger box (10 burgers) is on an advertisement fixed the counter. It's not something new. I told her that was what I wanted but she said she didn't know what that was. I pointed to it right there on the counter. She said she couldn't see it so she didn't know what I was talking about. She didn't walk around the counter and look, she just kept asking questions about the burgers that are irrelevant when ordering the big box. I tried for 5 minutes to get her to find the right thing. Nobody could be bothered to figure it out. I finally just walked out. I'm picking up pizza now. read more

I've never had an issue with food but tonight's wait (Tuesday) has been ridiculous. This is certainly not fast food today.

Great views of the parking g lot through the drive through line! Very scenic, so I like to spend some of my time in line admiring the landscape and practice saying my ABCs backwards. I've gotten pretty good now!! Waiting 30 minutes for a medium drink at 11 at night on a Thursday?This place takes the "fast" OUT of FAST food. I can pull up at this establishment at any time night or day and can count on a commitment of 30-45 minutes in line! This is my "me time". Put that car in park and stare at the ceiling or try and beat my high score in block blast! Take a break from your day, put it on pause, get in this whatterburger line ! read more

i do not recommend this Whataburger at all to work there or to eat there! the manger violated HIPPA when she called and forced the dr office or hospital to release my family members info and they cooked our food where it was still raw they need new management at this Whataburger! read more

You are encouraged to use the app, though when using the app you will sit for nearly 20 minutes waiting for them to bring your curbside order out to you, so I absolutely do not recommend using the app. My food was cold and gross by the time i got it, because when lettuce and tomatoes get hot they make the bun a soggy soaking moist mess. A simple "sorry, our ticket machine aint working" was all we got from these people. 0 out of 10 do not recommend. read more

I love Whataburger but this location is horrible. The staff is unbelievable rude. The restaurant is not clean. I avoid this location

slowest whataburger out there they call it's fast food but when i come here it takes like 20min every time

The food is always good. This morning the cashier was extremely rude, delivered the wrong order and somehow made me think that was my fault. I watched her interact with other customers to be sure she was an equal opportunity mean girl. Yep. When she did get the order right there was only one ketchup though the order stated 2. Attention to detail, girl. Pretty sure there are plenty of people who want to work and are willing to represent the brand much better than this. People stop here based on their experience at other Whataburger locations. read more

Forgot my ranch Forgot my ranch Forgot my ranch Forgot my ranch Forgot my ranch Forgot my ranch And on top of all that the forgot my ranch, but the wings were ok read more

i would go here again cuz the have the coffee news there i read it all the time. the service is good and i go there to eat fries with my grandma (im 21btw and still live with her read more

This has to be the worst managed whataburger in the state of Texas. Corporate, please come down and visit this location any time of the week. I used to just say at night time, but no, this location is special and sucks all the way around. From being called "Rude ass people" by the guy running the drive through line, to literally being charged 3 times over by the app and none of my order even making it to the store. You want to get breakfast at 11:30? Don't come to this location because it's probably "still not ready yet, and won't be for another hour." If you don't check your order before you leave the drive thru, you're going to be missing fries, and sometimes even the chicken patty part of the chicken sandwich. That's right, no chicken, just buns!!!! Also not sure why this is, but if you order a burger, not only is it sloppily put together, but it looks like someone tried to smash it into a pancake... Do you think whataburger has quality ingredients? Probably shouldn't eat at this one then, because half of the produce is turning brown, or won't taste fresh at all. Need to use the bathroom? Want to sit at a clean table? You chose the wrong whataburger, because at this location, filth beats cleanliness 9 times out of 10. I'm not even sure this location has a manager with how poorly it's run. I have no problems like this with any of the other whataburger locations in Conroe. I will continue to drive the extra 20 minutes out of my way to eat at the south 336 location until something changes at this store. read more

Whataburger - Bad quality ingredients - Burgers Near Me - Montgomery, Texas

They will give your order to the wrong car and then continue to get you order wrong I wouldn't go here again.

I went through the drive through on Monday. It was 12:05, so it was busy. It probably took ten minutes to get my order, but they got it right, even down to cutting the burger in half, as I requested, so I could eat it in the truck. My only negative was the fact that it was wrapped so tight that the burger was smashed. Otherwise, a typical Whataburger. read more

Good Food, Better Service! We spent an entire week in PCB, FL and didn't get as good of service as we did from "Cowboy" at the Montgomery, AL WB location. Great attitude, attentive, welcoming! Greeted us at the door, spoke to us about our travels, complimented our son, returned to our table multiple times to check on us. Completely amazing attitude and Service. This guy knows what customer service is about. The food was spot on WB. What you expect from a Whataburger. They were busy, but the order came out hot and fast with no issues. I forgot to order jalepeno ranch, but of course, Cowboy took care of it for me. I will choose a restaurant largely for service. Hopefully, if you go to this location, Cowboy will be there to serve you. Though, with his attitude and work ethic, he'll be a manager soon, or on to some great things. As we left, I went to shank his hand and thank him. He smiled and said, "I'm just doing the best I can". What a guy! read more

I'm from Washington, first time. Holy Crap this food is trash, feel like I'm gonna get food poisoning luckily it's hard to mess up a vanilla shake. Would be 0 Stars but when they messed up 2 burgers they were really nice and apologetic and fixed the mistake really quick, and the people are super nice wish I remembered the two kind ladies name. read more

This location is the worst! The drive thru is slow and they often get my order wrong, so I've been ordering curbside. It's even slower! I'll put my order in at home, drive there, and it's another 10 minutes before I get my order. Tonight I waited 15 minutes before I went inside to inquire. They were not busy and they had a couple employees standing around doing nothing. Apparently they were unaware they had a curbside order, but it was right there on their computer screen. It was a 13 minute wait after that to finally get my food. The supervisor threw in some extra cookies and an extra shake, but I don't want unnecessary food added to my order. Cut the price or give extra reward points and improve your service! It's not one bad night, this Whataburger is always slow and they fowl up orders all the time. I get faster service ordering curbside at a sit down restaurant. read more

When you pay for your food and get home there's nothing more aggravating than spending money and not getting what you pay for. Asked for plain burger got mustard. Then ask for Mayo on the other one got mustard. Got a banana pudding shake and it taste like straight syrup promise you not even drinkable. You would think after waiting in line for 30 minutes it would be to a T spot on but sadly spent $30 for food that is not what I ordered. Thanks for the experience. But one of the worst. Decided to post this one because it's not the first time just thought it was a bad day but apparently not. read more

When in and ordered my food and waited 16 minutes. Went up to get my refund and the young girl says we had to wait for your fries. People were getting their orders that came in after me. Any how I wanted my refund and left the food the manager says it will be refunded back today is July 14,2021 and still no refund. I don't need the money , just the fact you can't Run a business if you don't have customers , you can't keep customers if you don't take care of your customers in a timely manner and do what you say you're gonna do . read more

I love how greasy their burgers are I even been to Corpus Christi where Whataburger was founded they have the juiciest burgers what a burger

I wish I can give 0 star. This place so terrible. I ordered an online order for delivery but when it arrived, it was missing all my drinks. When I called they blame it on the driver and doesnt even know who drive the food to deliver and tell me to call the driver which I dont know. Then they womt give me refund or I habe to drive to the store for the drinks. Why do I pay for delivery and have to drive to the store for my drink. I will never eat or order at any whattaburger again. read more

This shit sucks they won't take my order because they don't have enough staff and it took my friend 45 minutes to get his food. Will not be returning. read more

I was going to post a good review or at least decent review, for a fast food place. However the experience we had and I saw other people have makes me question the integrity of this whataburger. There is a sign on the cash register that says no change. Change is available, if you need it and make the effort, but saying no change is a big lie. I don't care how short the country is on change. What I take issue with however is our bill coming to $18.11 and then the cashier rounding up to the nearest dollar, yes rounding up, not down . even though this is their responsibility to have change they rounded up so our $18.11 meal actually cost us $19. What are they doing with all of the extra change? another gentleman had the same question. He was supposed to get 31 cents back and he didn't, and he questioned it. They have got to be making hundreds of extra dollars every day by cheating people out of the change and rounding up. To think, I was ready to post a review about efficient service and I thought my only complaint was going to be about how cold it was in there. read more

Slow as hell, waited 20+ minutes on food and it was dead. Food was ok. Clean. I had friends that ordered way before us online and it was still not ready and they didn't get everything they had in there. read more

Fast food drive thrus should never move this slow at non prime lunch time especially. 230 and waiting 15 minutes . . I could have gone out to lunch at a restaurant and been served quicker. Why even go to fast food at this speed? Update: now been almost 20 minutes. This is a garbage place. Worst whataburger I've ever been to. read more

These guys need to take some lessons from Chick-fil-A. Been sitting in the drive thru lane for 10 minutes since ordering. No one is moving.

My blood sugar level was super low.. .pulled into drive-through, shaking, and about to pass out. Goodness, I can't remember her name, but she instantly ran inside, to hand me an orange juice. American flag mask & absolute Angel! Thank you, American flag mask stranger!! read more

Whataburger - THANK YOU, woman in American flag mask 3 - Burgers Near Me - Montgomery, Texas

Welcome to the In-N-Out of Texas with 10 times as many options to choose from. As a California girl, I don't think anything can beat In-N-Out, but Whataburger definitely hits the spot. The cheeseburger was tasty, but the buffalo ranch chicken sandwich was what really stuck out to me. The onion rings and shake were also great! Special shoutout to Peyton for the great customer service in not only helping us choose what to order, but being so friendly. Also, thank you to Tree for making us feel right at home not only at Whataburger, but in Texas. What a great staff! read more

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Raw meat, smh... I frequent this whataburger and both meals were not tonight are horrific. Once smelled bad and the other was not cooked thoroughly. So much for a quick dinner... read more

Whataburger - Burgers Near Me - Montgomery, Texas

10 minute wait in drive thru...not so bad. Been waiting "after pay window " ahead of drive through window for 35 min now. I'll update when I get my food.. read more

Rotten lettuce. Microwaved beef patty's. 1 hour wait when there's only 3 cars. Order is wrong. Forgets fries. This is every time i've ever come here and tonight was the last straw. I got called an "Impatient A** person" when the drive through said "could you give me a moment?" And I replied with "no problem." I once got a patty with a BITE already in it. The buns were okay, but the patty had a literal BITE into it. My water was yellow and when i told them they said there was nothing wrong with it so i dumped it out. I've told all my friends and family about all of this and they've agreed they will never go to this one. I have come to this Whataburger at least a few times a month for the past year and a half and i will never come back. I wouldn't even give this uncooked microwaved beef and rotten lettuce to my dog. read more

I live on a ranch and come in once a week and usually eat at this Whataburger. Third week in a row my order was wrong. Today I checked before I left the window and yes it was wrong. She corrected it but basically almost threw the bag at me. There are too many places to eat to put up with this behave and attitude read more

Only care when I got there and still had to wait 15 min. And then they said sauce was in there and none of it was

The service was decent. The manager doesn't know how to substitute beef for grilled chicken with their system. So she just doesn't. Also had us pull forward and wait for an extra 5 minutes because the fries were still being cooked to give us fries that came to us like they just got pulled out of a fridge. New management or employees would bring up this locations terrible rep. read more

Be prepared to check your order before you leave the pickup window, since 3 out of 4 orders will be incorrectly filled. There must be a problem with the clerk inside hearing the orders. Even the drinks will be different from what was ordered. I have been charged numerous times for fries I never order. Make sure you have time to drive through the line twice, once to order and once to reorder! read more

The worst burger ever!! A 1/2 cup of onions in the middle of the burger. Whats up with smushing the buns Flat? No taste and never again. From the reviews they need to work on a lot of things with this particular Whataburger. read more

First off... 2 people were behind the register when we walked in. Neither bothered to speak to us before they walked away! Next several people in the kitchen noticed us... no one called someone to the register. Then a young man that was sitting at a table came up and mumbled something. I ordered and he says "is that all?" I told him they are ordering too, pointing to the others standing with me. The last person ordered a Dr Pepper shake. Then as he was paying, he said "I can't believe y'all didn't order a Dr Pepper Shake!" The meal finally came. As we were eating hubby realized he didn't get his shake. We stopped the guy and he asked to see our ticket. Then he said "you didn't order one." Well actually hubby did order one and we said we did. The guy acted like he couldn't be bothered! If you want better service and to get everything you order... you might skip this location!!! read more

I like my Whataburger and sometimes at 1:00 am being I used to works night shift at the hospital but now retired nurse but just can't get my body clock to switch to day life living. I love their customer service and the burgers are always juicy. Chocolate shakes are awesome too. Texas proud of this place and just right up the road. I think I will head there again for supper. Drive through is awesome. read more

Drive thru is incredibly SLOW. Finally got our order and they forgot the side of hash browns for my grandson.