Food was honestly okay but cold. We stopped around 6:30am on Saturday and it took between 30-45 minutes to get food in the drive thru. Only 1 other car was in line. After ordering my food I get to the window and the lady working counter/window left my bag of food on the counter (ready to go) for roughly 10 minutes while she joked and laughed with some other ladies at the front counter. Then proceeded to fill their order, gave them their food, then brought me mine. The wait time was unreasonable for the minimal amount of people there. No excuses. read more

This Whataburger is in a very convenient location, right off 287. Whataburger always takes a while in the drive thru. I guess that means they are making your burger fresh and not giving you something that has sat under the warmer for a while, so Thank you! We went through the drive thru so not sure how the dining room was. The staff at the drive thru were kind and got our order out soon after we finally got to the window. No ketchup, but we order the chicken strips which came with gravy so i wasn't too upset. :) This area is growing FAST so soon it will be another hot mess through here! read more

I had a truly shocking experience at Whataburger with my family (all adults who witnessed the incident). When we placed our order, the manager, Lydia, seemed distracted and kept asking us to repeat our order. After we paid and received our food, we realized that we had been given fries instead of onion rings. We politely asked if they could just replace the fries with onion rings, as we didn't want the fries. Lydia's response was that we would have to buy an additional order of onion rings because she didn't hear us request them. We were in disbelief. I even questioned her, saying "are you serious?" because it felt like a joke, but her response was completely serious. She told us to go to the Whataburger down the street. In shock, we drove off and I called the location, but no one answered at first. When I finally spoke to Lydia again and asked for her name, she mentioned that our receipt said fries and not onion rings. Well, exactly--she misheard the order, and we were simply asking her to fix it by replacing the fries with the correct order of onion rings. She still refused, stating she wouldn't make the change unless we paid for the onion rings again. Although I was pretty annoyed by the situation, I kept it professional on the phone. However, Lydia continued to insist that her actions were justified and refused to acknowledge any mistake on her part. She was still "dying on that hill," as they say. She claimed that my questioning of paying for something we already ordered was rude, yet she was completely unwilling to make things right. It's hard to believe she felt our questioning was rude when she wasn't even listening to us in the first place. We clearly said we wanted onion rings, and my son even repeated the order, but Lydia was too distracted to hear us. I'm honestly still in shock because we always treat people in the service industry with respect, and this was the most blatant rudeness I've ever encountered. After looking at the Yelp and Google reviews, it seems we're not the only ones with issues involving management at this location. Lydia was defensive and unhelpful, claiming that we were rude for questioning why we should pay for something we had already ordered, yet she refuses to admit any wrongdoing. To sum it up: This was the most unnecessary and rude interaction we've had at any fast food restaurant. We were simply trying to get what we paid for, and instead, we were treated with hostility. I hope this feedback helps improve service, but I'm still appalled by how it was handled. read more

Ordered at this location curbside. Waited 20 minutes past my pick up time, called, and they said "yeah we are getting around to it." There was no one inside. No one else in curbside. No one in drive thru. They just weren't making it because they were lazy. It took almost 15 more minutes before I finally went inside. Only then did they start to get the order together. read more

You have to be desperate to eat at this place. I went in to get a fish sandwich only. No fries no drink. Just a sandwich. $6.38. 15 minutes and it's still not ready and I had an appointment close by but could wait no longer. Had to leave. They got my money and I got nothing. Won't be going there ever again. read more

This service is awful. The worse customer service I have ever experienced. They are disrespectful and do not own up to messing up your order. Even after offering to pay for a SIDE order of onion rings(they messed up and gave us fries), told us we could go to the "other whataburger". The other one is off of main in midlothian. I recommend driving the two minutes further for better service and a few minutes longer for a wait. read more

Ordered online, got there five minutes after they said it would be done and they haven't started it yet. Why offer a service you can't handle. Got home had missing items. Call manager and she was very rude and could care less about her job. read more

This is by far the best What a Burger around. I will go out of my way to get here. We're closer to the What a Burger on Main St in Midlothian. After the problem with them charging me for someone else's order, and the unfriendliness of the manager. (We never received our refund, as the manager made me feel uncomfortable, so I didn't go back there). We thought we'd go to the what a burger on Presidential Prky. The best choice we've ever made! The staff is so very friendly, along with the food very tasty, and hot. We found our new What a Burger, read more

Uber eats driver . I waited a long time to pick if food that was supposed to already be ready . And some people were not doing anything but standing there. While not only me ,but other pick up drivers waited . They need more employees for sure. They only had one front person. They were also taking out orders to cars . Whoa the manager there. I didn't see one anywhere . I would work there 2 days a week if they need help read more

Better than the one in town. But yes Whataburger is very slow but they hire little kids in high school and it probably their first job so ofc they go slow. Management is probably horrible. Really good food if they get everything right. terrible service. Also make sure you check your bag before leaving the lot. :) read more

The crevice was okay and they gave us our food fast but the food wasn't hot for some reason and my dad could not order his food online he had to order twice read more

Texas is known for a few things & whataburger is definitely on top of that list. I've lived in Texas my entire life & have eaten at hundreds of them & this one is by far the best!! I get off late sometimes especially this time of year & my choices for dinner are usually limited to whataburger. The whataburger in town is actually directly on my way but they are slow on their service & food isn't the best. My point is I literally drive out of my way to come to this whataburger when there's another one next to my house! What I like about them? Always in & out! & the food is always fresh.. My fries are always hot & perfectly salted!! Lastly the ladies here are so nice. read more

Worst customer service ever, I was there on 1/11/22 am. The cashier was Denise, she told me they no longer gave seniors the discount. After me another senior was trying to show her what he wanted to order off his phone. She insisted that she could not see and demanded he read his order to her. She was so unprofessional and insulting to the customer that several people noticed and started making comments to the others that was waiting. The other cashier at the next counter heard how she was dealing with the gentleman she volunteered to take his and was very courteous. The attitude she displayed should never be an out front employee or cashier. The orders were taking a longer time and customers were asking what was Taking so long. She stated they only had one cook. I've been going to this WB since 2007 and had great service but after witnessing and employee be so rude I'll take my business elsewhere. Herb read more

Would give 0 stars if I could. Manager during the night shift is terribly rude. Does not belong in customer service at all. Gripes about orders constantly. Do not go here. read more

Just experienced the worst customer service I have ever had at a Whataburger. My son and I walked in at 4:20pm and placed an order for 2 meals to dine-in. after waiting for 40min and watching 2 other customers walk in, receive their order, and eat, all while we're waiting, they still did not know what our order was. There were 9 employees standing around the counter not really doing anything the whole time we were waiting. and we had to leave without our order because we were made late by having to wait close to an hour for 2 meal orders that never came. Thanks for a horrible experience and having to leave hungry. read more

I don't think I've ever had a decent experience at this location. Always takes a minimum of half an hour to get food, and I usually receive the wrong order. Happened again today, so I figured it was time to leave them the review they deserve. read more

I e been to plenty of WABs before and have even frequented this location before. For some reason, maybe because it was daylight savings time (lol) this place didn't seem to have it together. Upon entering the establishment there was nobody st the register as they were all in the back. I heard a person in the back tell another that he had customers. Sigh. We placed our order and sat down. When we received our food it came with NO condiments. We had pancakes but no butter or syrup were offered or provided. We had scrambled eggs and a taquito and again no picante offered. We had to go back up to the counter to get the picante which was in a bucket on the front counter. I didn't get my cinnamon roll when order was brought out. My husband had to go inquire. And he also asked for syrup n butter which for some reason none was provided or brought out. Once I finally went up to inquire about the syrup and butter again it was provided in a bag w the ordered cinnamon roll. Service sucked totally today! Other people walked in sometime after us and again the guy up front had disappeared to the back and they had to ask if anyone was working! People seemed irritated at the service or lack of service received today. They usually have someone walk around with a tray asking customers if they need condiments, etc. This never happened the whole time we were here. Maybe this is a service they have cut back on or just didn't care to perform! A customer upon finishing his meal went to refill his coffee and guess what? The carafe was empty! He was pretty annoyed and voiced it! I don't blame Home. Who lets their product run out?!?! Especially not the coffee. Upon exiting and throwing out our trash we noticed that the trash bins are full to the brim with trash. Finally someone came out to clean the dirty tables as well. Unfortunately this was not one of our better dining experiences even for fast food. The fact they lacked service was what brought my rating down to a 1 Star! Enuf said! read more

IN-N-OUT is better. Jk they aren't comparable. Whataburger is its own animal. Great burgers and customization options galore. I think I got the Patty Melt on a large bun double toasted with bacon grilled onions and fajita veggies at least 10 times during my week long trip to Texas. read more

I am hoping the changes at this whataburger are here to stay. I used to have to wait forever and something was always wrong with my order but we went on Friday and the girl who took our order was friendly and our food was fast and really good. Haven't been to this location in years because of the problems so I hope they are consistent with their customer service and the good service continues. read more

They always forget to put the condiments I ordered in the bag. It wouldn't be so bad if I didn't have to pay for them and then not receive them read more

We stopped in for a quick meal on our way out of town. It was not busy, no other customers in line and only a few drive thru customers. We ordered and watched as all other orders behind us were completed. Finally, after 20+ minutes of waiting they realized we were still waiting. After a few minutes of trying to figure out what happened, a staff member walked up apologized and asked for our receipt. He immediately told the kitchen our order. We thought that meant it would come out quickly....we were wrong. They continued to fill other customer orders. After another 15 minutes our order was brought to our table. They upsized one of the fries....which were not fresh. And included 2 apple pies. However, one of the burgers ordered (Patty melt and only one of two total meals in our order) was not even on Texas toast! Horrible experience! So, we added just under an hour to our trip for below par whataburger! read more

I have lived in TX for 11yrs and TODAY I had the best meal I have ever had at any Whataburger! I don't know if it was a fluke or what but everything was hot and fresh! It was delicious! read more

The slowest WB in all the land. I went in to place a to go order, nothing special, just a #1. I would say this location was semi busy but not swamped. First, I stood at the counter for 5min before anyone acknowledged me. After ordering, I waited 30 min in the lobby. That's simply ridiculous. Not once did an employee come out and say sorry or hey, we're busy it's going to be 30min. Won't be back. Burger was good but the fries were over cooked. read more

No Signs on the door...Dine in closed at 10:00pm...website says that it is open until midnight. No explanation. They just expected me to be ok with it. I'm not. They are losing business and the owners and managers don't care. read more

SUPER SUPER SUPER SLOW Drive Thru! Making it 2 lanes like Chik Filet does not help! Makes it worse!!

Employees are lazy , give no effort . Worst place to go. Do not eat here unless you want to receive bad service and slow

The manager, along with all of the employees were extremely nice. We got our food in no less than 5 minutes. Great place to eat, even when you're in a hurry. read more

Just moved from Dallas to Midlothian. This Whataburger is so close to my house, literally just right down the street. But this is the slowest WB in America! Been here about 4 times now thus far and every time I've had to wait way longer than I did at any other WB. Most of the time there are only 1 or 2 cars ahead, hardly anyone inside, yet the wait times are still horrible! read more

If I could give less I would. Seriously no buns and no shakes.. I have never heard of a Whataburger sending a customer to Sonic either. This is the 3rd time no shakes. read more

This place is soooooo slow! Usually mess up my order too, but tastes good as Whataburger tends to do.

Honestly always want to feel different every time I go here. Always have a bad experience. Hair in food, half my order missing. Want to always have my mind changed but nope. read more

The drive thru here is incredibly slow no matter what time you go through and 95% of the time they will get your order wrong. Save yourself the hassle and drive the little extra way to the other store in town. read more

Poor service and order consistently wrong. Waited 30 minutes for curbside pickup when the app said it would be ready in 5-7 minutes and there was hardly anyone there. read more

This whataburger is terrible , they have no sense of urgency whether it be late at night or not.. We were in line for 25 minutes and finally left because it took so long!! We had quite a few cars behind us and the line wasn't moving any quicker !! Do not recommend going here to get food when you're hungry. read more

A what a burger is always good on a road trip and I wanted to give a special shoutout to Sonja who gave the best customer service to a weary traveling family! Thank you!!! read more

Waiting another 30 minutes for a couple of burgers. I dont know why I keep thinking they will fix this. Hopefully the fries will be hot.

I went to this whataburger at 12:30 on May 20th 2020. During the "pandemic". I've attached photos of customers orders unattended on the GROUND OUTSIDE for quite sometime! Also while I was there my daughter needed to use the restroom. The manager refused to let her in because it was a health and safety violation. Interesting I said then why are there children in the dinning area?!? She told me those are not customers. I'm like WHAT?! THOSE kids are totally fine being in there for who knows how? Those kids are essential workers??? But all other paying customers are a risk to all of our "health and well-being"?!?!? Are you KIDDING ME?????? This covid hysteria is annoying enough but now they are taking it too far! You are at much greater risk getting sick from your food on the ground than from my daughter using the restroom! Only way I can leave a comment is to leave a star, but this place should be stripped of all stars! read more

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22 minutes in line and I never got to order. This is an ongoing issue with this outlet. Furthermore, you have a better chance of winning the lottery than them getting your order right. It is a shame. We love Whataburger but the two in our hometown are horrible. It is amazing that they are still in business. read more

I drive past this restaurant on occasion while on the road and have always enjoyed the food and the restaurant. Thursday, 4-5-18, was the exception. The cashier, a male, was somewhat disinterested but completed the order accurately. When I went to my seat, I noticed two other (female) staff members delivering trays of food to those who came before me. On both trips, each staff member carried a second tray for condiments. When my order was delivered, it was the same male who had been the cashier for me. There was no second tray for condiments, no offer to get ketchup, and all he did was set down the tray and walk away with no conversation or "thank you." The same male staff member was noted delivering two separate orders after mine. The first was a booth with four customers and the delivery tray was set upon the table. Once delivered, the staff member turned around and walked away - no condiments offered. The same staff member took another tray to two females sitting in a nearby booth, set it down, and turned around. One of the females asked about ketchup and the employee turned and looked to a nearby table where he pointed to unused ketchup packets on the table. He seemed to suggest that they should go over and get them if they wanted it. This was not a shining example of customer service! As far as my meal, the meat was dry and the bun was stiff inside and out. Sure I was in a hurry so I ate the burger & fries and then attempted to refill my tea on the way out. The tea dispenser was empty. The visit was disappointing. Sure, I'll go back to see if it was an aberration, but I'm concerned that the Whataburger chain has slipped over recent years and perhaps this is a symptom of lack of oversight and/or care at the executive and/or management level. Whataburger used to be my absolute all-time favorite; not so much anymore. read more

Every table was dirty and slow service, flies, trash on the floor and I have not even got to try the burger yet.