Whoever writes George's (the managers) payroll; he deserves a raise. Awesome Employee!!!

Being from the Midwest I'd never had whataburger but loved it. A simple jalapeño cheese burger and fries really hit the spot. That spicy ketchup is primo too. This will be added to my out of town look ups whenever I'm traveling. read more

Where do I began .. this place is not for someone who is wanting HOT and FRESH food. This place was a disappointment cold burger and burnt fries not coming back to this location I let the youngsters have this place ! read more

Whataburger - Burnt Fries - Fast Food Near Me - Keller, Texas

Our family Saturday lunch tradition. Girl taking order today one of the better ones, though they initially forgot our extra fries, until asked. I like extra pickles and tomatoes and a side of gravy instead of catsup. I switch to unsweet tea to avoid all the big soda calories. This is one of the better WBs in DFW. Fries and veggies don't taste old and orders quicker. read more

Utterly shocked at what I saw today since I normally don't have too many issues with this location. While picking up food for someone inside, I stood by the front counter and witnessed several young employees touch food with their bare hands. The boy cooking burgers separated cheese slices and touched buns WITHOUT GLOVES. Also the boy placing fries touched them WITHOUT GLOVES. I have never been so disgusted in my life and ran for the door. Definitely reported. read more

Went thru the drive-thru for 2 simple kid orders. I drive off and get to my kids school and look in the bag and I'm missing all the chicken nuggets for one of their orders. I went back and saw at least 8 people wondering around working and yet they mess up a simple order of food. Unacceptable... "IF" you go there triple check your orders because all 8 people in there missed it. I will NEVER be going there again.. to many other fast food places that are so much better and provide great customer service. read more

Service was very slow. Drive-through was packed, employee standing by the menu board outside to take orders. She was nice. But like I said, very slow drive-through. In the last month I've tried curbside twice, and drive through twice. I know I was forgotten twice at curbside and once in the drive-through after they asked me to pull up. I went inside twice to get a refund and even that took forever. I talked to the manager to let her know of my prior 3 visits. I shouldn't come back, but the convenience of being so close to home is hard to pass up. Ok, I'll excuse them this time due to COVID causing a shortage of employees, but I KNOW they forgot about me the other times at curbside. Just make sure you have plenty of time to waste bc it's a gamble here. read more

I mean...I'm a Californian, and I like me a good burger. Therefore...I did not like Whataburger. I got some bacon cheeseburger combo, while my family and I visited. The bacon was not even fully cooked. Which of course saddened me. How hard can it be to make sure it's microwaved all the way? -_- I left feeling greasy and ashamed. :( read more

great service and friendly staff! just not the same as here in Washington. I still enjoyed it. very clean restaurants as well. thank you

I had never seen Whatabugers before moving here from Boston, and I've been to two of them already, and both were terrible. But today, for whatever reason, I felt compelled to go here for lunch. It was disgustingly good - I got the patty melt which was awesome, but also gross! I didn't know it was TWO patties - this thing is going to give me a post-lunch coma, I just know it!!!! But it was buttery and flavorful and awesome. The fries were hot and fresh and crispy - they're just like the old McDonald's fries! Speaking of old McDonald's stuff- the apple pie here is that old kind that's more like a molten lava apple pie egg roll and I LOVE IT. Also - the spicy ketchup is really good! So if I ever want to pig out, I'm coming here!!!! read more

Love those burgers! Always the same and always good. Fries with that Whataburger ketchup add to the taste and enjoyment of true "Texas Dining"!!!! read more

As a frequent customer, today the 15th of April I accidentally locked my debit card and the kindest woman ever gave me the meal for free, it made my day and the food here is always good read more

The service at this location is very slow. Only go here if you want to wait an extended length of time and have nothing better to do with your time in regards to the food, it's whata burger, so it's pretty much the same everywhere Man they are slow here. It is referred to as fast food but unfortunately it's not . Once you are in line at the drive through you are stuck read more

Food was great for fast food. Everything was as fresh as it could be. The most impressive part of this location are its employees. The young lady who took my order had a great smile and was very friendly. My food was brought to me promptly, and I was asked two other times by other employees if I needed anything. Witnessing the interaction between other customers and the employees, the service seemed to be as on par as to what I received. read more

Food took forever to get to the table. There was a cop by the Soda machine for like a whole hour while we were waiting for food. He wouldn't say anything just stare emptily at me and my friends. 0/10 experience. Definitely going somewhere else next time. read more

This is literally the worst whataburger I've ever been to. I've came multiple times trying to see if it'll get better, but nope. They're extremely slow, not just because there's a long line either. One time when I came, it was me and another car around 3am when I was heading to work and they took way longer than they should've and I was late that day. Also, my order has never been correct once. Food does still taste good, but won't make the mistake to coming here again. Don't recommend it consider there's other ones that do a much better job not too far away. read more

Ordered a sausage biscuit w cheese... made it to work.. an hour away and it was an egg and cheese biscuit... not cool Whataburger... read more

Whataburger - Fast Food Near Me - Keller, Texas

I was so surprised by the friendly service! Both employees were phenomenal. The wait was long but they were working as quickly as possible and having a good time doing it. Pleasantly surprised. read more

TERRIBLE night service! Very SUSPICIOUS. This is open 24 hours but when I drove up to this at location around 11pm on a weekday, the lights were cut except for the back area. There were about 10 cars in the lot, no lights in the dining area. I saw 2 employees were in the drive-through, 1 had her back to me but 1 white male with black frame glasses made eye contact tried to step out of my line of sight. This was the weird and oddest encounter. Something felt off because a man outside in the lot was hunched over in his car reaching for something when I drove behind his car. I Immediately felt scared and drove off. It was the most eerie thing. The employees were either doing drugs in the back or something terrible enough to see me and ignore my attempt to get their attention asking if they're closed. Will be sending a written complaint to Corp to evaluate this location. Not surprised from the rumors KHS is saying. read more

Really sad experience. I walked in for an order and had to wait 22 minutes for my burger. Meanwhile, they were flying through drive through orders as if the customers inside didn't exist. Many customers inside were walking back to the counter with wrong order issues. Sad as it was a great location and the food was high quality. They just seemed to be overwhelmed and unsure of how to handle it. read more

Unsafe food handling! After ordering, I observed the gentleman on the burger station handling the food without gloves after coming directly from handling money and the register. He also was touching various body parts, coughing, and who knows what else. I promptly left without my food. Good to know during flu season! read more

Whataburger is not for the faint at heart as displayed by the other reviewer especially if you're from California. The burgers are hearty and quite tasty. The staff at this location are always nice and always get our order correct. Overall great burger joint! read more

Why I keep going back to this location to give it a second, third, fourth chance etc. is my mistake. They constantly mess up our order and many times we end up having to go back because they forget food and our family wouldn't get to eat. It's not that hard to take an order and put it in the bag. I'll go to the one farther from our house on 377 if I want whataburger in the future. I'm done not getting what we pay for. read more

I have a million gift cards from here and every time I use one at this location SOMETHING goes wrong. The last time I came through, I had a gift card with 15$ and my total was 2.55. He threw away my card and gave me no receipt and then gave me attitude when I waited for one. He finally realized his mistake when I called him out on it and he gave it back with a receipt. So I left happy that I saved myself from losing 12$. This time around, I checked the balance of a previously used gift card which had $8.55 left on it. I went through the drive-through and the man working told me that there was nothing on the card. I showed him the balance that I had checked of $8.55, and he denied that this was true and told me that he had swiped at three times with attitude. I told him that I would check it again and then he asked for a card to use. He wouldn't even try typing in the gift card number and was very rude. I will never go to this location ever again. read more

So I know this is going to sound kinda stupid, but I just had my first Whataburger after living here for 7 years! And I liked it! I guess I was thinking it would be like other fast-food burgers, but it wasn't. It was actually good. Someone reviewed another location once and likened the Whataburger to In-n-Out. I'd say it was similar in that my burger was LOADED with veggies (like In-n-Out does it) - just the way I like it. My favorite burger is one with lettuce, tomato, pickles, raw onions and mustard. This is the Whataburger burger. Go figure. No mayo. No ketchup. Just mustard. Yea, I know you can alter it however you like, but the way it's presented without changes suits me just fine. Anyway, it was hot, fresh and quite tasty. I hope this wasn't a one-off and that the next time I go it's just as good. I didn't try the fries, so the 4 stars is just for the burger. read more

Employees here have the typical "I make minimum wage" type of attitude. I asked for ranch for the Potatoe like substitute things they call fries here, never received it. Kind of like McDonald's fries...not quite sure if they're real. Texan's everywhere rave about this joint. Quite frankly I don't get the hype. The burgers are pretty good, I just don't think they deserve all the praise they've been given. Still all these places are open 24 hours, and they are literally every where! Like Starbucks. That easy to recognize orange and white building dots the landscape of DFW. The burger was juicy, and the veggies were fresh. I just think In-N-Out is better... read more

Julie was amazing. Driving a group home from a Xmas party and stopped for food. She handled the lines great. She was friendly and informed on menu and very hospitable. Wonderful experience. Only 2nd time here and will be back read more

Whataburger is the best. I will never eat at another fast food burger place again. Whataburger has the best milkshakes, fries, burgers, and chicken. DQ should give up. read more

Good place to grab a burger if you don't feel like cooking. I have used their drive thru on many occasions. The food is usually pretty good but I have had a few misses here and there. Not the best burger joint but not the worst either. read more

Menu offerings are great. Service is quick and friendly. I personally visit most for breakfast, but lunch is good too. I love their spicy ketchup and breakfast on a bun. read more

Unfortunately this Whatburger is poorly managed. Drive a little further to a different location.

Best customer service ever. Matthew Ayers great job. Thanks for going above and beyond.

Man tits had an attitude. Also, why is "only breakfast food" being sold after midnight. Toilet seats r comfy af tho

Holy crap. Looked like an entire soda was spilled in the entry sidewalk and left there for months. Inside was no better. Um there was only two people eating and 4 staffed so why does the dining and kitchen look this way? read more

I just went in to get a burger to go and I got horrible customer service by the manger Brittany working tonight, I don't appreciate her behavior, that needs to be improved or taken care of. read more

This has probably been one of my most fantastic experience at an eating establishment. The boi named John was absolutely wonderful making my food. He did a great job and it tastes so fu***** good that I definitely will back for more of John. Honestly I could give 6 stars I would definitely do so. Everything on it was wonderful. read more

This place is really hit or miss for me. I've eaten here plenty. I love the pattymelt combo, and the shakes are pretty decent. But I have many time ended up with stale, chewy fries. read more

Carolyn Order 3 Whataburger's today, Boy have they gone downhill since we moved here. The buns were so greasy, came apart when I picked it up, The lettuce had big chunks that I had to take out. The tomatoes soft, like they had been sliced early that morning, For about the last year It seems to be going downhill. I called the order in and was picked up in 10 minutes. This used to be the best Hamburgers in Keller, but seems to be going way down.. The Owners are not keeping a good check on the help and the products.. read more

Went in today with the grandchildren. Food was good and our server MAGGIE was a delight to be around, attentive and concerned for our satisfaction. Should be employee of the month. Thank you read more

Soapy Ice Tea. Tastes like soap. And when I dumped it I still saw foam bubbles on inside walls of my cup. Then I lifted the plastic lid to the aluminum tea cylinders and yep, soapy residue on the inside walls. McDonald's uses plastic bags for their tea cylinders to avoid this. Yuck! read more